Hotéis em Uptown, Houston

Prós: The pool and Noghtclub

Prós: Nice lobby, great location, comfy beds.

Contras: Stained towels, dated shower

Prós: They completely screwed up the reservation and were extremely rude. We arrived around 1130pm and ended up leaving to stay at another hotel. Will never stay at this location again. Extremely disappointed.

Contras: Service

Prós: Very nice and a good deal price-wise. Staff was very friendly and helpful. I would stay again without hesitation!

Contras: Facilities are a little dated. Had to go outside to get to the fitness center. Normally not a problem In sunny Houston but it was raining during my stay. Also the fitness center could only be accessed through the main lobby?

Prós: the location of this Omni cannot be surpassed! Parking is convenient albeit rather expensive for what is available.

Contras: The front desk staff is really underwhelming. The hotel is so dated and in need of a MAJOR renovation.

Prós: Staff

Contras: Charge to parking and need more chair in pool area!!

Prós: Their customer service was amazing. My room and view were both beautiful. They respected my privacy and the hotel is absolutely gorgeous!

Contras: Paying for parking.

Prós: Perfecr. Great staff. Super lobby. Great location...perfect! And the best, a massively great breakfast!

Prós: Beautiful. lots of amenities, night club, restaurant, spa

Contras: Fire alarm kept going off Saturday night. Security said that a guest was taking a shower and opened the bathroom door and the steam set off the alarm. That doesn't make any sense since people open steamy bathroom doors all the time to cool down after a hot shower. It was a very stressful, terrifying, sleepless night. Never again!

Prós: Great service, accessible, clean and modern

Contras: Having the room right across the elevators and right below the concierge lounge. The constant noise from the elevators and the clunking from above made for a poor nights sleep.

Prós: Free wifi was great and would have been much more stressful without it

Contras: Friendly professional staff

Prós: The service from valet to the desk was great. I had lost my reward number and they.found it for me.

Contras: The bed was a little hard.for.my taste.

Prós: Friendly staff

Contras: Hotel looked old. Needs updating

Prós: The Destino bar staff was phenomenal!

Prós: Valet Parking was extremely efficient. Earlier reviews had panned the valet parking, but they apparently have a new team and use a message based system that was superb. Seemed also to have very smart people actually running the cars. Best I've ever seen at a hotel.

Contras: No electrical outlets on the side of the room with the table and chairs. Also, wasn't wild about their lighting system in the bathroom, etc.

Prós: This hotel is absolutely gorgeous! It was much nicer than I was expecting - felt like a boutique hotel. Our room was spacious and had all the amenities we needed. I also loved the Urban Star Market - great selection of food and drink items, and convenient hours. The location was perfect too, as I had easy access to the various parts of the city I needed to get to during my stay. I will definitely come back to this hotel the next time I am in Houston, and will recommend it to family and friends.

Contras: Parking is valet only, but service was fast so it wasn't an inconvenience at all.

Contras: No explanation that there is mandatory valet parking. Cost an additional $32 to park my car overnight.

Prós: Great stay, friendly staff, great buffet, amazing mattresses. Would come again and again.

Prós: Great location. Comfortable amenities. Friendly staff.

Contras: Housekeeping was loud at times and non-responsive to my need for in-room creamer for complimentary coffee.

Prós: Staff was very friendly and responsive.

Contras: Sheets were scratchy; Madatory valet; Air in room was extremely dry.

Contras: $32 Valet Parking. The average price for valet parking in the area is $10 so to pay $32 at a hotel is fairly pricey.

Prós: Excellent service, valet was amazing, room was a very nice size with large walk in tiled shower and plenty of freebies for guests.

Prós: The manager was amazing and accommodating.

Contras: Parking was expenive.

Prós: Nothing because I cancelled my booking

Contras: Parking cost additional 35 dollar. It's a madness.

Prós: I like the hotel it's nice to stay if you come from long trip

Contras: I do t like the ppl who parking the car cause I come at 4am and I was tired I give them my car to parket and next day when I was in. My car they took my headphones from my I phone7 it's not trust for give them you car

Prós: Staff and facilities

Contras: Made a mistake on date and the hotel hid behind the Expedia foul up. No common sense.

Contras: You should make I clear that the room service charge is 24%. That is incredible and gouging. Our order did not come and when it did come was not what we ordered. I am under the impression that this hotel is understaffed and depends on uninformed people who come only one time to visit the Galleria Mall. Also, there are two Westins at the Galleria and that is not made clear in your offer. We went to the wrong one and wasted precious time. Not a good experience.

Prós: All employees were SUPER friendly

Contras: The TV didnt work and the room had no clcck or alarm clock

Prós: Front desk staff are friendly.

Contras: DO NOT USE VALET- They will damage your car for $32 per night and then give you the run around for MONTHS, never to repair your vehicle. Townepark is responsible, but you trust the hotel to hire a professional parking company right? No one knows their head from their butt at this company-- no one ever knew who was in charge or who to ask between the manager at Weston to the manager at Townepark, to the claims adjuster who just refused to cover any part of the damage whatsoever, but was quick to call me personally and tell me why she didn't agree with my email when I complained. Very, very irritating-- the least they could do was refund the parking cost, but even that was too much to ask. I will NOT be parking there ever again, but I will also not be staying at the Westin ever again. Prior to this, I stayed there at least twice per year for business. The quality of the rooms is hit or miss-- the décor is ugly for the price and expectations of the Westin, EVERYTHING is overpriced. There is no bell service unless you want to wait with your bags in the middle of the lobby for an hour. Elevators are painfully slow, and shut on my stroller twice without a safety release. I was injured on one occasion. Why don't the doors bounce back when they hit someone? I just refuse to ever go here again. It was such a horrible experience from start to finish.

Prós: The accommodations were very nice and the staff was very friendly. The hotel was conveniently located where I wanted to be.

Contras: I was placed in a room next to construction. I was unaware I would be put in this room where I would be listening to construction work while I'm trying to relax in the room. The hotel knew of this and should have let this room out as a last place option with full disclosure to the guest and probably at a reduced rate. I know there were other rooms available since I was offered another room, but by that time I was leaving for the rest of the work day, so it would have been pointless to change rooms, not to mention very inconvenient.

Prós: Convenience and location were great. Late check out was good too.

Contras: Bedding was dirty, stained. Room was littered in dust around windows. The towels had an unpleasant smell of mildew. Room service for breakfast was incredibly expensive for quality received. Overall unhappy with stay.

Prós: Breakfast

Contras: No place to load or unload IF you are not valet

Prós: Location and The GREAT staff, along with breakfast that was very nice!

Prós: Service

Prós: It was a great hotel

Contras: I didn't like that I had to pay $27 to valet. The parking lot was empty and I would have gladly self parked but that wasn't an option.

Contras: I dont like the parking situation.

Prós: Very clean room.

Contras: Charged $27 for parking that was mandatory.

Prós: Staff was friendly and room was comfortable

Contras: Only valet parking was available for $28/night with almost empty parking lot.

Prós: Returning guest;) walking distance to Galleria, Evening bartender very hospitable, and good breakfast. Can't wait for my next trip.

Prós: Staff is excellent and the complimentary breakfast was good.

Contras: It was a little challenging to get in and out via car since it's on a one way and there's only garage parking.

Prós: Very easy access to all the surrounding features such as the mall, restaurants, etc.

Contras: Valet parking prices with no option not to valet

Prós: I was attending a conference at the Galleria and didn't have to move my vehicle the whole weekend! The free breakfast was delicious. The meals bought were tasty and reasonably priced also.

Contras: I hate having to pay for parking! It was $27 per night, which isn't bad for the area but still not awesome. Overall the cost for the hotel & parking was still cheaper than similar hotels with free parking. Plus the convenience!

Prós: Customer service

Contras: Scrambled eggs at breakfast.