W New York - Times Square

The location was perfect for what we wanted to do. It was right in the middle of things. The hotel staff was very helpful and very accommodating. They honored all of our requests. This was our second time at this hotel, and we will definitely stay again!

The main entrance was unbelievable with the water on the top and the front desk staff was really friendly Ridiculous charge for a bottle of water

Sal at the check in desk provided great advice on rooms. Staft at concierge, Jarrod, and at entrance were always warm and accommodating. Lady concierge on duty on my last day directed me to a grubby restaurant when there were nicer ones in the same location. She did not pay attention to my specific needs and requests. That was the only disappointment.

everything elvator arrangement confusing

The entire hotel looks great. The lighting and decor everywhere was amazing. Loved the room. There was a panel to connect external devices via HDMI and various other ports, great for gaming or connecting your own media device. The staff were extremely friendly and professional. The location was also great, right in the center of everything in Times Square. Having a king size bed was great too. Parking- They have a 3rd party company that handles their parking for $60 a night, $70 for SUV's. I understand it's the city, but I'm already paying almost $350+ a night, I should have parking. I understand the price of rooms per night is high, especially for this great location, but honestly it's not worth it. I could've gotten a hotel room in another 4+star hotel just a few blocks away for a couple hundred cheaper a night, and it probably would've had bigger rooms. I had a room where a billboard was on the building across from me, the shade's didn't help too much with the amount of light that was coming in.

The design of the hotel was amazing, I loved it! Very Modern hotel! I enjoyed the fact that I didn't have to go far to have a drink, I would go down to the lobby bar and have a drink then return to the room! Great crowd! I arrived early, yet my room was ready! The front desk agent Nicholas was very nice and helpful and promptly checked me in! Hotel is in a great location, plenty of restaurants in time square and down the side streets! Can't wait to come back!