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Problems from the start
The room was okay, comfortable, once everything was sorted out.
Started out bad on check-in. We reserved a King, smoking room, and were told upon arrival that the only King smoking available had no heat. I told them a non-smoking room was fine. The desk staff then got on the phone with someone and after speaking with them for about 5 minutes in another language, offered me a Queen room for the same price. I told them no, they got back on the phone, and then offered me a King room, non-smoking, at the same price. If they already had a King room, why didn't they offer it first, since that was what I had reserved? Is it because we had gone online and paid a cheaper price through Kayak? We got into our room, and the heat was off, so the room was freezing. we found out about 30-40 minutes later why the heat was off - it wasn't working in this room either. We had to go back down to the desk, at 3 in the morning, and get another room that had heat. Probably won't be back if this is the level of service and maintenance hast this hotel utilizes.
Staff was horrible and lights in hall needing to be replaced, smelled horrible, felt unsafe there.
Com excelente localização em Waukegan, Travelodge by Wyndham Waukegan Gurnee está a 2 minutos de carro de Campo de golfe Bonnie Brook e a 6 minutos de Illinois Beach State Park. As comodidades presentes incluem jornais de cortesia no saguão, balcão de recepção 24 horas e armazenamento para bagagem. Estacionamento grátis sem manobrista está disponível no local.
baseado em 113 avaliações
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