Sofitel Philadelphia at Rittenhouse Square

Not entirely pleased

The Sofitel in Philadelphia is in a great location. It has beautifully appointed rooms, and the staff are gracious and warm.

Typically, I feel very comfortable in any room I stay in. However this time, the air conditioner didn't work properly, and the shower didn't drain properly. It did dampen my enjoyment of the hotel.

Philadelphia Rendezvous!

Love the hotel and the location. The bar was nice and the French fries late night were amazing.

Met an old friend in Philly for one evening. We had a great day in the city, a wonderful dinner and retired to the room at eight PM to get reacquainted. At 10:15 we had a hotel staff member knock on our door to tell us we had noise complaints and to keep it down!!! There was also a note under our door say pleas keep it down the walls are very thin!!! Really??? 10:15??? And they want Philly to be known for the city of LOVE but only if you whisper! Disappointed the staff actually came up to tell me that. I will not be staying there again if I am doing anything but sleeping!

Stayed for just a night, had a good stay

Everyone was friendly, my room was rather large and I enjoyed the ambience.

My room was mainly clean but I felt like certain surfaces needed another wipe.

The bed was extremely comfortable. The bathroom's spacious and well appointed. The location is excellent.

There was a slight inattention to details for a hotel of this caliber. The closet and cabinet doors were misaligned and did not close flush. An empty glass sat on a counter by the elevator for more than a day. The only thing that could be called truly terrible about the stay was the staff at the hotel bar, Liberte.

Absolutely comfortable, clean, excellent experience

Nothing to complaint about

The hotel staff was very accomodating. When we needed an extra roll away they immediately brought it up to our room.

We wanted tthe bell captain to leave the roll away cart for us to take down and he had to stay with it.

The staff were extremely courteous and helpful. The room was beautiful and spacious. Gym was well-appointed, with a nice range of up-to-date equipment...and it was available 24 hours, which was fantastic.

Bathroom while modern with a great layout had not been cleaned well.

Everything about this hotel, especially the great location and convenience in Center City. Excellent for shopping.

No coffee machine in the room.

Great room. Great service

None

Very nice hotel, wonderful rooms, great location, very good rate