Sheraton Suites Chicago O'Hare

Convenient location, staff was extremely nice and helpful.

No exhaust fan in bathroom just a big hole. Problems with the cooling system.

We staid on an overnight before going to Quebec. The only problem we had was finding out how to contact themn for the shuttle from the airport when we arrived. They are not listed in the Hotel kiosk Information at O'Hare Airport.

Large room, comfortable bed at a good price

None

Excellent hotel, very comfortable and great value for money. Useful location for O'Hare airport.Good internet connections available in the lobby for those travelling without a laptop. Very helpful and courteous staff.

Far from downtown Chicago. Restaurant prices seemed high even for an upmarket hotel. A reasonable priced family restaurant is close by for the traveler on a tighter budget

the friendliness and efficiency of the staff

no

Great staff, from Denny the bellhop to the gentleman serving at breakfast, and front desk check in.

Would have preferred to stay at a newer facility that isn't showing it's age...my fault for not finding out.

Quite and comfortable rooms. Excellent room service, both in terms of food quality and prompt service.

we were only there about five hours as we came in on a plane in the middle of the night! The bed was wonderful after a long day in the air!

My friend and I arrived at 2 AM via air! I called the hotel as soon as we landed to find out where to get the shuttle. Not being familiar with the airport and there being few people to ask directions/locations, etc it took my friend and I about 10 minutes ( 15 at most) to find the correct pick-up location. We saw the driver drive into the shuttle area just ahead of us as we were walking to that point! He drove in, slowed down and left when he did not see us! I had to call the hotel again and wait another 15 minutes for him to return! His comment was "I didn't see anybody - I thought you'd be right there!" It seems to me - at 2 AM - -picking up two people - he would have waited a few minutes! That was a little irritating as we were very tired after a long day of traveling!