The staff was extremely courteous and professional. The gentleman that checked me in was very gracious and attentive.
They refused to refund my money which I have not checked inn I cancelled my booking an hour later after I booked.
accommendations not what they advertised.
1. first handicapped room given was funky. 2. second room was on a different floor 3. air conditioner did not work in second room well 4. toilets are too low 5. no micro wave oven 6. charged for water and parking
only good thing was it closeness to Arena
clean, access to O'hare
No pool, pay internet
The hotel is very conveniently located by O'Hare and the staff was incredibly nice and very helpful. The building and facilities are a bit dated, but nothing that would prevent me from returning. It had everything I could ask for along with convenient airport shuttle. Nice bar and restaurant too.
I can't really nitpick anything of consequence. The rate was not very low, but I did book this last minute due to flight cancellation.
room was quiet and had good black out drapes
breakfast was about $20... not worth it
Room was spacious and clean. Also, great customer service!
I liked everything!
In need of better update
The room was clean. It looked clean. It smelled clean. The bed was comfortable. The room was quiet. I would stay here again.
My room was in need of a better update. The room looked very modern but had a lot of qwerks. The room had 2 TVs but only one of them worked. We did not complain but notified the staff and they were going to fix it. The toilet tank cover was not correct for the toilet. At the corners I could see into the tank. The room was separated into 2 rooms by a door with a bathroom in the middle. The bathroom door had to be closed in order to get from the bed room to the sitting room. The overall hotel had very modern finishes but some of them were poorly executed. For example the wallpaper was very trendy but sometimes the pattern was lined up and sometimes it wasn't. Overall the staff was great and the room was clean and compfortable. If you need a quick overnight stay, this place is great.
I Had a great stay and I was well taking care of. I Missed my flight and had to stay in Chicago but arrived late to the hotel. My flight was booked for 7 the next evening. The staff.arranged for me to stay a while longer so I could rest. I'll be staying with them every time I am in Chicago. thanks a million.
No bad comments to say about my stay.
Spacious and comfortable rooms
Rooms were spacious and clean. I wouid recommend the restaurant, although they are not cheap. The exercise room was well equipped.
Charge for internet service
Convenient location, staff was extremely nice and helpful.
No exhaust fan in bathroom just a big hole. Problems with the cooling system.
Every thing was great. The only flawl was that the toilet was stopped up, and was slow and quircky even though they sent a maintenence. man to try to fix it. Since we were only there one night it was no big deal.
We staid on an overnight before going to Quebec. The only problem we had was finding out how to contact themn for the shuttle from the airport when we arrived. They are not listed in the Hotel kiosk Information at O'Hare Airport.
Large room, comfortable bed at a good price
The room was clean and comfortable and the staff helpful. I also found the free airport shuttle to be very helpful although I didn't find any reference to it in the terminal, instead having to ask one of the City bus representatives. Good access to the blue line in conjunction with the shuttle.
There was no hot water for a shower in the morning so the only option was a very unpleasant cold shower! The breakfast buffet wasn't as 'bountiful' as the hotel's page suggests (though this may have been as I was a bit later than most business travellers). Also I would have appreciated some form of free internet access, be it WiFi or a free business centre (both were present but were paid).
Excellent hotel, very comfortable and great value for money. Useful location for O'Hare airport.Good internet connections available in the lobby for those travelling without a laptop. Very helpful and courteous staff.
Far from downtown Chicago. Restaurant prices seemed high even for an upmarket hotel. A reasonable priced family restaurant is close by for the traveler on a tighter budget
It was very infrequent and slow the transfer from the airport to the hotel and vice versa
the friendliness and efficiency of the staff
Great staff, from Denny the bellhop to the gentleman serving at breakfast, and front desk check in.
Would have preferred to stay at a newer facility that isn't showing it's age...my fault for not finding out.
Quite and comfortable rooms. Excellent room service, both in terms of food quality and prompt service.
we were only there about five hours as we came in on a plane in the middle of the night! The bed was wonderful after a long day in the air!
My friend and I arrived at 2 AM via air! I called the hotel as soon as we landed to find out where to get the shuttle. Not being familiar with the airport and there being few people to ask directions/locations, etc it took my friend and I about 10 minutes ( 15 at most) to find the correct pick-up location. We saw the driver drive into the shuttle area just ahead of us as we were walking to that point! He drove in, slowed down and left when he did not see us! I had to call the hotel again and wait another 15 minutes for him to return! His comment was "I didn't see anybody - I thought you'd be right there!" It seems to me - at 2 AM - -picking up two people - he would have waited a few minutes! That was a little irritating as we were very tired after a long day of traveling!
The well equipped swimming-pool free use ... among other things.
The prices/quality of resturant and of the internet point could be better refined ... but no problem arose!
O Sheraton Suites Chicago o'Hare Hotel dispõe de acomodações espaçosas a poucos minutos da Arena Allstate. Este hotel fica a cerca de 3 km dos Fashion Outlets de Chicago, do Rivers Casino e do Centro de Convenções Donald E. Stephens. O Lake Park fica nas proximidades e os hóspedes podem encontrar muitas opções de restaurantes e lojas locais, a poucos minutos de distância. O estacionamento está disponível neste hotel do aeroporto, que providencia transporte gratuito para o aeroporto e serviço de limousine e de carro da cidade, mediante um custo adicional. Este é um hotel para não fumadores que não permite animais de estimação.
O Sheraton Suites Chicago o'Hare Hotel dispõe de um centro de fitness 24 horas com treino de força e equipamento cardiovascular. O pequeno-almoço também está disponível por um custo adicional no restaurante do hotel, que serve uma variedade de cozinha durante todo o dia. Há também serviço de quartos disponível durante horários limitados. Este hotel tem 296 suites executivas e quartos que apresentam áreas de estar separadas e bares, juntamente com um par de televisões de ecrã plano de 55" com canais premium. Todos os quartos também incluem camas e roupa de cama Sheraton de assinatura, uma secretária e uma luxuosa casa de banho privada.
Há quartos comunicantes disponíveis neste hotel. Os hóspedes também podem solicitar roupa de cama hipoalergénica e cada quarto inclui um frigorífico e micro-ondas. O hotel dispõe de um centro de negócios 24 horas e salas de reuniões para várias reuniões de negócios e eventos. A recepção também está aberta 24 horas por dia e dispõe de um cofre e sala de bagagens. Também estão disponíveis serviços de casamento, limpeza a seco e serviço de lavandaria e serviços de portaria.
baseado em 555 avaliações
As condições variam de acordo com o tipo de quarto e o fornecedor.
Sheraton Suites Chicago O'Hare implementou as seguintes medidas:
Limpeza diária, aumento da disponibilidade de produtos de higienização.
Lobby adaptado ao distanciamento social.
Contato mínimo com os funcionários do hotel e outros hóspedes.