Sheraton Grand Sacramento Hotel

Downtown location. Good valet parking service. No minibar

We attended a function in the downtown area and the location was perfect. Room key did not work initially, I called the front desk from a house phone and an employee checked my identification and opened the door, he returned a short while later with a new key.

The bed was very comfortable and the sheets were lovely. The reception staff were not very friendly or helpful. They didn't seem suited to the service industry. The concierges were very helpful and friendly.

The Lobby, the Gym, the pool and the rooms are great. I also enjoyed the very friendly and helpful staff during the Sunday Brunch. Having to wait in line for 5 minutes for the elevator in my floor and up to 10 minutes in the lobby. There was a lot of people and the elevators took forever.

hotel staff there was no refrigerator; it cost to use wi fi; it was too expensive for one bed that was advertised as a double; it was noisy.

we enjoyed the quiet high floor and the ease at check in and at check out. we arrived before three in the afternoon and we were able to get our room right away. the ice machines were on every other floor and the vending machines in the inbetween floors but i had to search four floors for ice machines that were working

beds were very very cozy, good coffee made reservations for three nights and didn't have my computer printout to prove that I did reserve that many days...they said I only reserved for two nights...did get a room for the third night