Leonardo Royal Hotel Warsaw

Prós: Good position in the city, easily accessible whatever time checking in or out.

Contras: Staff disinterested at main desk, key fob kept de-programming, needed to jam a piece of card in with room key to power up facilities in the room, staff were aware of this when we checked in but did ...

Rude and unhelpful front desk staff

Prós: Facilities are good

Contras: 1. Wifi didn't work and the front desk staff said that"we are not technicians--we don't know. It's problem of your phone." 2. front desk offered me a wrong room card for three times, making me keep traveling between 1sr and 21st floor. 3. this hotel don't provide toothbrush and rudely say I could pay12 zl at the store outside.