Leamington Hotel-Downtown/Port Of Miami

The property was close to the port. The gentleman who greeted us (Jose or Jorge? Sadly I have forgotten his name.) was welcoming, honest and cheerful. He offers to check out large bag since the elevator was broken and waived the $100 (way to high for the property) security hold. Truthfully he was the brightest part of our stay.

From walking in, the hotel felt dirty and rundown. The elevator was broken when we walked in. The doors on many of the rooms are not hung straight. Our door would only stay closed when locked but still had a large gap at the top between the jamb and the door. The room was smaller than a college dorm room. The Air conditioner was screwed into the window, and was attached to a home-made electrical cord. That was strung to the only working electrical outlet in the room (of the 3 total). The TV as well was attached to an outlet by another home made cord. The bed had no support and sagged when you went to lay down. If we hadn’t arrived at 2am after two flights and a lay over we would have looked for a new place for the night.

nothing

the whole quality of the room was none existing, one of the beds was broken, mould in the shower, dirty bed covers, other guests hairs, the towels were stained, paint was peeling of the walls. To top it all off, management doesnt work on Sundays, so for any issues you have to wait until Monday, the manager was the most rude and unhelpful person i have ever dealt with, we booked 4 nights and left after the first night. we requested a refund given the conditions of the room and we were told they were not going to give us one, we even offered to pay for the one night that we stayed and still we had to go through booking.com to get our refund. the offer to refund the night that we stayed but they wanted to charge us for the 3 nights that we didnt stay? How in the world does that make any sense? seriously, management lacks common sense and customer service. i will never visit again and i will make sure to share my experience in all my social media and travel platforms so that nobody ever experiences such a horrible stay.

Breakfast was very basic. There was a free shuttle to the cruise ship terminal. It was in a good location.

The Air Conditioning was too noisy. We had to ask for another room because in the first one none of the power outlets functioned so we could not charge devices. Both rooms were very basic. There were no telephones in either room.

Location

The hotel is old and bad maintenance.

Staff

A run down dirty hotel