Laguardia Plaza Hotel

Our bar tender Front desk and management were rude and not helpful. Our room was not ready by our 630 pm arrival and we were told to wait. After no room by 7 pm an argument ensued with no kindness. After several requested to speak to management....no one came to speak with us to learn of our concerns. Aside from a very kind and competent bartender the stay was not pleasant.

Shuttle service and breakfast. Other than that the rooms and facilities were pretty ordinary. There was no bottled water available in the room nor was it available in any of the vending machines parked at each floor. The hotel shop what presumably carried closed two hours before published time outside the shop. Finally I had to purchase expensive water from the hotel bar.

Clean and spacious Had a big issue getting the shuttle from the airport. They left us there for 1.5 hours eventually took a 4 minute Uber. Management was totally unresponsive to the problem.

Mattresses need to be replaced. Very noisy after midnite. Security was called. I don't know if they ever came as noise stayed loud for a long time. Also noisy early in the morning.

Nothing I cancelled my hotel more than 48 hours in advance. After I cancelled it, I saw that they had a no cancellation policy. Since they would not refund my money, I asked them to reinstate my room. They refused to reinstate it and so I had to book accommodations at a different hotel. So basically they took my money and refused to give me a room.

Room was nice however staff was very unclear in communicating about credit card deposit and stated one amount however my credit card was charged for more. Being charged more than I was quoted