|Distância até o centro||9,0 km|
|Avaliação da localização||9,4|
|Aeroporto mais próximo||Cancún|
|Distância até o aeroporto||17,5 km|
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Location is perfect, really close to the Cancun nightlife but on your room you didn't notice that! Rooms where really quite. We had a room with seaview and that was great! Also the extra wide bed was perfect!
We need to wear a bracelet.... we didn't even had all-inclusive or breakfast but we still needed to wear a bracelet (with a number) cause the security can recognise who was a guest and who not. I think this is really 2010 style. Don't like it to be a number and going to explore the area of Yucatan with a blue bracelet on. Also when we checked it nobody noticed something about the bracelet. When we went out of the hotel and coming back the next day the security guy was really un polite cause we weren't wearing a bracelet. We went back to the reception and just then they told us we need one (why not with checking in?). We asked for 2, and now the funny part starts... they didn't had any bracelets left cause they where "sold out". They told us they will get new ones the day after.... At the end we received them 1.5 days later then checkup and 5 annoying security guards later
Check in was straight up Gordon Ramsay Hotel Horror worthy. Rooms weren’t ready until the evening and we were left to sit on the stairs in the lobby until they were. When I asked the manager what was going on, he told me he would have a “gentleman to gentleman chat” with my dad. Even when I explained that although I am female, I have organised the entire trip and my elderly dad is not involved. But he insisted on speaking only to him. Then we were sent to the wrong rooms, were involuntarily moved twice, No compensation offered. Also worth noting; Some rooms had been booked as the “two double beds” option (as not everyone is couples) we were told this is just a request and not guaranteed when booking so they would have to just share the one bed. After all this, by the time we were finally allowed to settle into the room I went to turn on the shower to find no hot water. Maintenance confirmed it was not working when they came to check but instead of being offered another room with working hot water, we were given a key to a shower in another part of the hotel to shower and then walk back in our towels to our room. It’s a shame the service is so terrible because it has good potential and great location but for a few extra bucks I’d stay somewhere less terrible.
What made the trip were the staff. Isabel who prepared the Sushi and Walter who worked the bar were very friendly. Also Claudia who worked as a waitress outside. Along with Nee Beth. All the staff at the Krystal Cancun were the best.
Smelly room, loud noises from rooms and from street, problems in the water system
Food and drinks was very good Staff was very nice View in the room is amazing Clean beach Location very good!! (1 min walking from COCO BONGO club)
The hotel is old-fashioned, DONT PAY EXTRA MONEY FOR THE CLUB LOUNGE- IT'S OPEN ONLY 4 HOURS A DAY AND THERE IS NOTHING IN THERE.
Em Cancun (na área de Zona Hotelera), Krystal Cancun está a 5 minutos de carro de Aquário Interativo de Cancún e de Centro Comercial La Isla. As comodidades presentes incluem um business center, jornais de cortesia no saguão e serviço de lavanderia e lavagem a seco. Este resort tem 5 salas de reunião disponíveis para eventos. Estacionamento grátis com manobrista está disponível no local.
baseado em 6.623 avaliações
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As condições variam de acordo com o tipo de quarto e o fornecedor.
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|Playa Del Carmen||66,8 km|