Hotel JC Rooms Chueca

The position was really good, the bathroom is modern and the shower very nice

The staff was very unpolite. I’ve been assigned a two bedroom while i booked for a double bed. They insisted telling me that i was wrong until I showed them the confirmation where it was clear that i booked one big bed and not two. At that point, the day after they asked me to come back to reception to ask for the room change. I found at the desk a different person, who was not aware and (again!) i had to convince also her of the mistake. At that point they agreed to change room. So I had to leave my room, and stay without a room until the new one was ready. Not even an excuse for the issue they caused me (i slept one night out of four in a bedroom i didnt book, and i have to pack, move and unpack just the day after). Just a lot of attitude. The position is very nice, so I’m very sad I will never come back here again, but I can say the staff had ZERO interest for the customer experience. Other than that, the bathroom is very nice and modern but TOOOOOO SMALL!! almost impossible to wash my face, too tiny! Never again.