Holiday Inn Oakland Airport

Won't stay here again ever

The place seemed clean and the bed was comfortable.

I booked my room over 2 months in advance. 2 king sized beds for one night. At check in, I was not told that I had been bumped to a single king bed. I came back after visiting the room and they said they were over booked and had no other doubles available. They tried to pass it off as nothing and they gave me a rollaway bed and promised $25 credit. Upon check out, I was told I could not receive my credit because I booked through a third party, Kayak and that there was nothing they could do. I was completely ripped off. After a conversation with the manager, I was given $25 to their suite shop. I will never stay here again. Poorly run facility with employees that do not know their own policies.