Holiday Inn St. Louis - Downtown Conv Ctr

My TV went on the fritz and maintenance really worked to get it working again which I appreciated. Your front desk staff Dana was so helpful to me. I don’t have a car and she got me a metro link map and suggestions of where I could go and the stops to get off at. Plus she greeted me by name whenever she saw me. The young lady in the bar and the gentleman at the buffet were very accommodating. I enjoyed my stay.

The toilet kept running constantly. The air conditioning ran inconsistently. Unable to manually adjust it

It was in great location

I liked how it wasn't too far from most things I did. The beds were comfortable. I liked that the pool was indoors in the second floor (pretty cool). & I liked the breakfast they served & the small snack area that had a variety of drinks & food u could purchase.

The air conditioning wasn't always keeping the room comfortable. It was either too cold or too warm. The front desk staff had a few unprofessional employees that seemed to be less than polite after hours when I'm sure their was a lack of management or no management at all.

Outstanding customer service

The manager Dana, was by far the greatest help. She suggested places and things to see in the city....places to eat, sightseeing on a budget.she was the best....if I come again I will definitely stay here....