Holiday Inn Express & Suites Mobile West - I-10

Sub Par

Prós: Person at front desk was nice and helpful.

Contras: Bed and pillows very lumpy, cheap, and uncomfortable. Powdered egg and paper thin bacon breakfast was close to inedible. Amenities disappointing. Poor value for even relatively cheap discounted rate. Would not recommend.

Under renovation

Prós: Friendly staff

Contras: Under renovation. Front door and lobby closed traveling with my daughter and entry to hotel was in the back, dimly lit. Did not feel secure. Nice hotel but not very clean. Noticed floors in the upper floors needed vacuumin. Face towel was not clean but hanging in display as well as hair in the corner behind the bathroom door.

Prós: Friendly staff at front desk, but housekeeping was incredibly poor. We pulled bedding off and requested service and upon our 6pm return, the linen was still in a pile on the floor. There were two women on the evening housekeeping shift on 7/21 who worked diligently to remedy the poor housekeeping service. The woman in charge of the breakfast area was really helpful, but our overall visit was poor. We generally stay here twice a year, but after this visit, we will no longer check into the Wingate/Holiday Suites (renamed during our stay)

Worst free breKfast ever

Prós: The room was decent.

Contras: There were no towels even though I reserved a room for three. We asked for a disabled room but were not accommodated bc our reservation didn't say this. The room was overpriced given it had a dirty comforter. The breakfast was aweful. Powdered eggs, something rubber that meant to lol like bacon, cream cheese that was old our entire family didn't feel well after eating there. The staff was professional, but not nice nor accommodating. Didn't like this at all. I was expecting a lot lote based on the three star rating.