Fairmont San Francisco

The staff is great, as is the location

The whole hotel feels tired and in serious need of refurbishment. The hotel seems to get everything wrong, not a disaster, but just not what I expect from a 5-star hotel. Examples: the maids took away our coffee mugs every day to wash them (good) but never returned them (annoying). The coffee machines are low quality and the coffee is horrible. The minibar is one of those annoying ones where you move something and it’s immediately charged to the room. There were no slippers in the room, so we had to call. We only had one bath robe. Room service was so slow we gave up and cancelled (this happened on two different days)

The location. The friendly staff. The free happy hour wine. The fun Tonga Room.

I think it's ridiculous the WiFi wasn't included, and the TV channels were so limited - unless I paid for the Wifi and used my own accounts to cast. Ug. Very disappointing.

Very clean, comfortable room

$1600 for 5 nights and then they ask for $13 per day for wifi.