Embassy Suites by Hilton Atlanta Buckhead

Breakfast was poor

Ruth's Chris restaurant was wonderful. Great atmosphere, food was delicious and wait staff made the experience very enjoyable.

This was the worst experience at an Embassy Suites ever!!! The room had a musty smell to it when we walked in. The vanity and bathroom counter table legs looked like they had been kicked in and were not on straight. the shower had no hot water and the shower nozzle looked like it was about to fall off. Had to call front desk twice to get maintenance to come look at nozzle and hot water- took over 15 minutes to get hot water to our room. Additionally, at midnight music started blaring through the walls in our room waking us up. We called the front desk to report it multiple times. Got up and went and looked for the music ourselves and called the manager on duty after 45 minutes of listening to music from the floor below us. The lack of response of security and the rude response from the front desk when complaining about the mid night disturbance was mind boggling. We had to get up for work that morning and being awake in the middle of the night was unacceptable. We will not be staying here again!!!!

The room itself was decent and clean. The indoor water features were quite pretty.

Upon arrival there were a couple of ladies dressed in very little walking back and forth in front of the hotel. That should have been my first sign that this was not going to be a good hotel for my family. I checked into the hotel and went out to the valet and requested a luggage cart. I was told that there were no luggage carts available. We waited about 30 minutes then I went inside to ask the front desk. I was told that sometimes guests hold those carts inside their rooms and they had no way of locating them. The lady seemed rather miffed that I had even asked her for a cart. The hotel has three elevators one of which is out of service. several times my family wound up taking the stairs instead of elevators because the wait was so long just to get an elevator. The inside pool area was not kept clean. My family tried a few times to take advantage of the cooked to order breakfast but the line was impossible long even at 6 a.m. by 10 a.m. we gave up and decided to stop elsewhere to eat. By far this was one of the worst hotels I have ever stayed at definitely not what I was expecting in the Buckhead area, For sure this place has been added to my list of places to steer clear. The only staff members which did not act as though we were a bother were the bartenders during happy hour otherwise the front desk staff and many of the other workers seemed to really just not be happy individuals.

Location

-SLOW elevators -Breakfast was not as good as other Embassy Suites