Best Western Plus Charlotte/Matthews Hotel

They don't seem to want to please

Prós: When you complain about your room they immediately gave you a similar so it doesn't pay to change rooms and they do not want to hear about your state. Although they asked a question but it falls on deaf ears

Contras: And complaining to you, you have mostly foreigners picking out songs a bowl of these travel site and I don't give a kitty either

Contras: Rooms Check in Breakfast Breakfast area Bad odor

Prós: value for money

Contras: trouble with staff on check in, heavy smoke smell in no smoking room.

Bad beds and rude staff

Prós: Eggs for breakfast!

Contras: Staff are challenged and rude. Room beds are hard, old, and nasty. Towels were dirty with stains and other bodily fluids of some sort. Not impressed at all.

I was scared for my life

Prós: Not a damn thing

Contras: It had rat traps next to vending machines , it reminds me of a crack house , i had a wonderful view of the dumpster wish i could have Slept in the dumpster instead of the room and got the best rash ever on my face

Contras: I didnt like the fact that after the first round of cleaning if you were not ready for your room to be cleaned then it was not attended to for the remainder of that day. Usually, housekeeping will come back later that afternoon and clean but that did not happen.