Apollo Hotel Utrecht City Centre

The location to the Tivoli and the train station.

Bad, uncomfortable experience. For starters, to get to your room you have to get through a maze that involves going through an underground connecting hallway and two elevators. The room has no AC and it doesn't even have a frigobar. There is a monitor in the room (weirdly located at an unusual angle that you cannot change, not located in front of your bed like in most normal hotels) and it only has access to YouTube, not to actual TV programs. The shower has no curtain or door so the entire bathroom floods when you take a shower. They didn't replace the soap containers when they ran out of soap so I had to ask the reception to give me refills. At one point, I asked for a bucket of ice at the reception and they looked at me like I had three heads (I'm not kidding) and suggested I should go get ice from the Kentucky Fried Chicken store next door! At check out they wanted me to pay again for my stay, when it had already been prepaid prior to my check in. Really? All this and you call yourself a 4-star hotel? I'd say you barely get 2 stars and they do not shine.