Altira Macau

We have a mix luxury, at the same time we feel like home and a water front view that you can see from the room was so gorgeous. We definitely love our room with facilities provided. Room service did a great job and their foods were really nice. My husband went to a gym and Filipino staff was nice and friendly. He loved an indoor pool and facilities. Before check out Altira have us a name tags which are having our names on it, this was made me feel so special. It was a great stay and we will come back again.

From C/I at the front desk, the guy on duty did a good job but were a little bit disappointed on those small lapses. We both working in hotel as well so we love to see and learn how every hotel’s service standard is apply accordingly. Maybe it’s about the language but I belived that the front desk supposed to speak English very well since it’s a Forbes Five Star property for so long. Then we have them a deposit by USD but the following day there is no hand over to the next shift. Why? Because morning shift didn’t know that we can do it by cash not by credit card. They even didn’t ask for it. Then we asked for a bottle of water at reception , the reception said ‘ I am sorry we don’t have water for now. We understand but why not at least try to get and find the way with that. It will Make a big different. When I called to in room dining and ask about the soup of the day, staff does not know about this right away I need to wait them call back again.

I little the room design, environment, receptionist's smile. Thank you for the arrangement

I forgot to collect my invoice when checked out. Luckily front desk manager emailed me a copy later