The staff in the front was nice and helpful. I liked the remodel and upgrades. My favorite thing was the complimentary travel issues. Sounds funny but I did. I think it needs a plug station in the desk. And the plugs that the guy talks about on the TV about the hotel isn't what he says it is. They didn't have enough plugs and they had one if the plugs. Being used by the light above the heAd board
Location was Great!!! Walking distance to NYC bus. Great river view! Excellent Staff!!! Can't wait to return!
Ms monica at the front desk made our stay twice as good , i would say she was the first friend we made ,and being next to the water is a plus we booked the room with a view Weekends you have to walk about three blocks to catch the bus
The updates to the rooms were very nice. Everything was clean and comfortable. Looks like they are trying to clean up their appearance. There were cops patrolling like it was a murder scene. Made me uncomfortable. A cab driver told me that they're trying to cut down on the heavy prostitution that went on before.
i liked the fact that they had the extra outlets by the bed that definitely helped i didnt like the water pressure ofcthe shower or the fact that they had no microwaves
Had a nice view of the water The shower didn't work right. No water pressure on warm and the warmer you tried to get it, it would almost shut the water off. Had no wash clothes in the room ether.
The staff was very knowledgeable of the area and helped us to reach different areas we were traveling too
No I don't like
Convenient location to NY. Friendly staff at desk... Shower worked without much pressure on third floor. Maid took my towels but did not give me more for the next day so I had to go ask at the desk at night.
Front desk staff (Diamond) was very professional. She got us checked in, bus schedules, and local area information. VERY NICE. Room interiors we very well maintained and kept clean. Thanks to the housekeeping staff. Great job. Good location. Exterior maintenance wasn't too good. Walkways were a little dirty, signs falling off walls, looked like it could have used a little TLC. Price was a little high for a budget hotel but the location made up for it.
Bed was very comfy. Rooms were clean. Staff was friendly. Conveniently located across from liquor store and places to eat. Great for the price. Would deff book again!
Excellent space and large room. There was a nice breakfast. Location is difficult and neighborhood is ugly but that is New Jersey.
I enjoyed everything, especially the breakfast. The hotel is a non smoking hotel, but our room had a strong smell of smoke and it got into our cloths.
the hotel was excellent. clean, tidy and well equipped. very happy. some of the staff were grumpy and unhelpful.
Excellent hotel, nice and big rooms with everything that you need if you came for shopping or Expo in Meadowlands. Could also serve as an alternative for budget tourist trip for NY. It costs only 2.5 usd to get a bus which is located 10 min nearby and you are in downtown Manhattan in 20-30 min. Located in an industrial zone, warehouses, etc
Large room with 2 double and a sofabed are hard to find without going for a high priced suites. The charge included 4 adults and 2 toodlers at no extra charge. They pushed their $12 per person shuttle instead of helping us with public transit to go to new york city.
the families gathering during the breakfast
Room that was very comfortable for a wheelchair user. Nothing, it was good.
Proximity to New York park and ride
The staff was quite helpful and the breakfast offerings were very good. The air in the room was stale, and I couldn';t sleep through the night because of it.
Room 513 - the first bed (closer to the room door) has bed bugs. My wife got bitten by bed bugs and is now under oral/skin treatment. Whilst the location is perfect for those with a tight budget, if this problems persist, i will encourage one to choose another hotel.
Location A little run down, too expensive
Nothing The room was dirty, A/C was not working well, terrible cigarette smoke odor in our room. We are all allergic to cigarette so I complain to the manager an she was not friendly at all and didn't care about my complains. I end up switching hotels and I'm very glad that I did. Terrible experience. Avoid this hotel.
The location was all we paid for. Great spot. The room was half the size of the photos and there was hardly room for the bed. The hair hair dryer set the smoke detector off. No fridge. No microwave. Had to pay for internet. Pretty much a bed storage closet with a smoking hair dryer.
the location was great. Close to several attractions - times square, rockefeller, central park, etc. the bathrooms need updating
The location was the only thing this place has going for it. The rooms ware super old. Old furniture. Super small bathrooms. Extremely small showers. Not clean. A real dump in my opinion.
Location was extremely ideal! There was no thermostat so I wasn't able to control the heat. It happened to be the coldest weekend in NYC and the existing heater wasn't keeping up, making our room get pretty cold. I'm sure it wouldn't matter if it hadn't had gotten that cold
Nice rooms. Standard . Free upgrade . Close to time square . Very noisy . I can hear everything from the streets . But overall great place
Nice size living and bed room. Bath was small but nice arrangement. Wifi charges outrageous. Staff were not happy with their jobs.
We loved the huge rooms. I wish they had said it was a 2 bedroom, we would have taken a friend along. We figured it was just a normal room with 2 beds. It's always nice to know when you have an extra room.
It is located 10 minutes from Times Square and 2 minutes from Central Park. The room was not luxurious, but it was perfect for sleeping.
I liked the location to Central Park and Times Square. Ice machine access and air conditioner was touchy
Location was great. Next to Carnegie Hall and convenient to the subway. Comfortable beds. Front desk staff were friendly We did get free internet Shower ran hot and cold with no notice. Bathroom was cold, felt like it had no heat Difficult to ask assistance because the front desk was always busy and there was either no concierge or the one available was not very helpful or friendly
Beds were decently comfortable. The showers were awful and almost gave us burns due to randomly shifting temperatures. If our daughter were there I guarantee she would have been burned. The staff wasn't the most helpful after we asked them about it either. The bell hops were hard to find and unfriendly. The elevators were slow and tiny. I stay in NYC quite often and this has been the worst place I've stayed. I will not be staying again.
The only good service I got was from the room service staff and the hotel handyman who came to help we with my heat after being dismissed by the front desk attendant The front desk staff I encountered upon check in was beyond rude, beyond inhospitable. I had to wonder if I was getting a rom for charity or had I not just spent a tidy sum to stay there. As a business owner, I had to speak to the management whose response was less than satisfactory. Had my check in by been at 11pm I would've cancelled and stayed elsewhere. Had I not been tired- the sidewalk outside would have sufficed. I will NEVER stay there again not recommend anyone to. I have Zero tolerance for bad service and rude staff. They should be let go or out around the back to count towels or something. Not interact with humans
Price, accommodation and general comfort were above expectations. Bus connection to central Manhattan was good. Continental breakfast was crowded on weekends and generally poor quality.
This is the first La Quinta that had HOT food for breakfast and it was welcome since they were NOT anywhere near a location to eat away from the venue - the food was well prepared and the staff was very friendly and cordial THis venue does not have any places within a close walking distance where guests can get breakfast or snacks or even a fast food something. I highly recommend that somewhere on the hotel info on your site that the 2 places that ARE near are listed and that it be recommened that they get a rental car.
Location - so easy and fast to get to Manhattan. Better than staying in NYC. Staff very helpful. Free shuttle to local outlets/shops. Tax free shopping on clothes in NJ. Shower drain didn't work, breakfast was awful, hotel quite worn and shabby. WIFI did not work at all.
Absolutely nothing! We were the last guests to check in for the evening. They gave us room 207 and it was filthy. There were huge sticky stains on the carpet and on the furniture. There were chunks of things stuck on the carpet. And the air was stunk of stale smoke. I asked for a different room but they were full. We left and went to a residence inn. I had purchased through Kayak/Priceline and priceline refunded my money. It was the nastiest room I have ever seen. Our friends were also I the hotel in the 9th floor and they said their room was fine. The hotel staff didn't seem to care one bit about the state of room 207. The only thing they offered was to have housekeeping come and spray something so it smelled better.
Nothing was done when I complained about smell of marijuana. No respect for a family environment. Least I expected was a comp for horrible experience, but nothing was said besides I will look into it by the manager. Shuttle service to MetLife stadium is one way no pickup after 5 pm. If your looking for a place to do drugs this is the place to go!!
Very easy to go to nyc, only 20-30 min by bus! Close to shopping malls Room cleanliness was not the best I've seen...
Good location for city trip, just 20-25 min by bus. Very comfortable beds. Too slow staff, too small room for breakfast.
Transport from Air port, if possible
ease of traveling to the city no blankets for pull-out couch even though requested (not sheets)
It was very well located and safe. The staff made mistakes and the house cleaning forgot to clean our room one day.
I stayed with a girlfriend for her 40th and the staff were very hospitable, going over and beyond what what necessary to help us enjoy our stay. They gave us great help with knowing where to go and find things and even stayed after their shift to make sure we were ok! The French Toast for breakfast one day tasted like cardboard! Breakfast did leave a lot to be desired with the "hot" options maybe luke warm and a slim selection of breads etc.
Clean hotel. Wonderful view of Manhattan. Excellent bus service to NY across the road.
The location of the hotel was superb within walking distance of all the major attractions that we wanted to visit. We experienced two problems during our stay at the hotel and it was at these times that we felt disappointed with the service provided by the hotel. We found them to be inefficient with what we were asking of them and at times rude. This was made more disappointing because when there wasn't a problem, as a general rule, the staff were pleasant.
nice room, good price, excellent location
Location is very good, convenient. The room is smelly & small for the superior room. The service is very rough, doesn't meet the standard of Sheraton service as I expect.
exellent location. Very helpful staff
Your hotel is located at the heart of Manhattan and it was very convinient for sightseeing.
Location, Price Attitude of service staff. The fornt desk was very good. the support staff from baggage check to getting a cab were unfriendly and lacked customer appreciation.
It's location only The late checking in times, and the room service was poor
location fittness room
Great Location 1) No Robes or slippers 2) Only catered for coffee drinkers in room NO tea making facilities
Perfect location. Great value for money.
Very good, central location on 7th Avenue. Just a few blocks from Times Square, Central Park, immediately adjacent to Broadway...can easily walk (or use subway) to anywhere in Midtown. Hotel staff was courteous and helpful. Had a decent breakfast bar in the lobby with very kind, courteous employees staffing it. Was an enjoyable visit every morning, though it's primarily only got muffins, fruit, and coffee. Room was very minimalist and small. Bed was not particularly comfortable. TV only has a few channels and reception was fuzzy on about half of them. Wi-fi is not free - costs roughly $15 per day, less if you buy several days' worth of usage up front. Noise from the street below was pretty noticeable; it would have been very difficult to tune it out completely had I not been using ear plugs. Basically, it's cheaper than the other (nicer, I would assume) hotels in the area, but the location could make it worthwhile if you don't plan to spend a lot of time in your room...and it's NYC, so why would you? Spend a lot of time out in Manhattan, making use of the great location, and you won't mind the facilities as much.
Place, location, access, and security
The room was clean and the beds were comfortable. The location was excellent for our needs. The hotel is tired and worn. It needs an injection of cash to update and refresh the rooms and fixtures. It wasn't the worst place to stay because it was clean and the location was great. The front desk was understaffed at both check-in and check-out. This created long lines and long waits. We had to wait an hour for our room to be ready because they were behind on their turn-overs and we arrived at 8PM. They need to hire more staff for peak times.
Location 1. No communication by hotel staff. They tried to place us in a room that is half the size of a regular room without even telling us when we checked in. We found about this when we actually entered the room. After that we had to reconcile this very uncomfortable and unexpected experience. 2. Hotel management spent 10 minutes explaining how they cannot keep the fully paid room and that upon check in they will place and assign the room of their availability. Why bother and pay in advance if there is no guarantee? 3. We didn't feel hospitality was there at all. It truly came across as just another place interested in making money rather than building long lasting experience 4. Hotel is definitely run down and it stinks super bad. 5. We would not recommend this hotel and definitely would not have given it 3 stars. Stay some place else!
The location was ideal as it was close to tourist attractions. Lobby was beautifully decorated for Christmas and had a very festive luxurious feel. The rooms however were comfortable, standard but clean and gave Bath and Body Works as complimentary toiletries which was a nice touch. Staff were also friendly. Chargable WIFI - We live in a day and age where communication abroad is important to some. Free WIFI should've been included with the room as it wasn't cheap to book here and would be nice if it was complimentary like other hotels in the area. Also we stayed in room 754 where the air con fan wouldn't switch off (in December)!
Location Poor a/c - room was very warm. Bathroom was small and bed wasn't that comfortable
Great Location and wonderful people made this place worth being in NYC!!! Nothing...
Noise from nearby club was very present in the room every night until 2AM
Being close to Broadway, Central Park and Rockefeller Center. The staff was very helpful.
Location Too noisy
The Hotel was quiet, clean. Good access to Manhatan via the bus 320 in front of the hotel. Staff helpful. Menu at the restaurant quite a short choice.
I was very impressed with the setup of the hotel lobby and the room. Having an area to relax in at the room was pleasurable. The best part was the great breakfast that was included in our stay! Quite a savings! The pool was a bit small.
Most of the staff were friendly and helpful. The cook to order part of breakfast was fantastic, both cooks giving personal treatment to guests. Room was spacious with provision of fridge and microwave (which I did not expect). In all, I'm very happy with my stay in this hotel and will stay there again. Lack of free WiFi in the hotel and what is disappointing is if you request WiFi, you have to pay for whole 24 hours. This is the 21st century, not good enough.
Good location - public transport available to New York Have to pay for wireless internet - not industru standard for this class of hotels - should be free. Had to wait for ages to get to the internet.
Great ceilings! Breakfast is a bit bland.
The location made access to Manhattan and the sites easy , in general 20 minutes to Times Square, room size was excellent staff very helpful Nothing
The staff was awesome. Very friendly and very helpful, even when they were super busy! We had to lock something up behind the desk, had to ask for directions, etc, during our 5-night stay, and they were always very friendly. Really like the location across the street from the bus stop into Times Square, and the hot breakfast! More biscuits and gravy for breakfast, please!
One of the more affordable in comparison to the others nearby. Overall, a good option. bathrooms were a bit outdated.
Location is good. Bus stop is near hotel and Manhattan too (15 minutes). Children not pay for bus on weekend. Breakfast: egg is like artificial.
Excellent Service with professional staff
Friendly teen trying to do the best to satisfying us. Clean and excellent Non
Great staff Great Clean 24/7 galley Easy TV hook up Consider we only stayed in the cheaper room it felt very luxurious. Would definitely use this chain again and reccomend. Breakfast was disappointed (not the cooks) the quality of the hot food was airline coach. Only compliant.
Clean, roomy, acomodating and helpful staff hideaway bed was unuseable due to hard ridges and bumps as well as troughs, had to share king with two daughters like sardines in a can. Air conditioning complicated and hard to use. Slow internet, plus it timed out after 24 hours (despite our having a 2 day stay).
Nice rooms and great location for bus into city No coffee in lobby after 9 am , breakfast buffet seemed hurried and not enough to feed guests
For the amount of money to say here you'd think the tv would have worked. We chose this hotel because we wanted a luxurious stay in a plush setting. It wasn't any better than a Best Western. Breakfast was served till 10 am but we had to wait in line for 47 minutes to eat. No bagels or bread left when we finally got our eggs because it was almost 10:30! Really disappointed and wish we had looked for a Best Western.
The concierge The. Breakfast and the fact that the windows were so filthy we couldn't see outside the window
Nice size room, very comfortable bed, adequate closet space, fabulous shower, ample comfortable soft towels, jingling chandelier lights in the elevators, breakfast room with coffee & croissants Noise neighbors - caused us a loss of a solid night's sleep. Would have preferred a coffee maker in the room.
staff generally very friendly, rooms really great...staff actively upgraded us. quiet, peaceful; bathrooms nice, clean, friendly, bellmen great, helpful, went out of their way, would clearly come again and recommend to others. waitress at bar a little off putting. had some difficulty storing bags at checkout....seems that some people did not want them.
My boyfriend & I arrived separately. So I left a note with front desk reception to ask him to meet me for dinner. When he checked in, it was communicated. We originally had a suite next to the elevators on the 7 floor, but the white decor left me feeling too whitewashed. I requested another suite line on the same floor. Within 10 minutes the change was made and our new suite felt warm and cozy! This is my 2nd stay here & we enjoyed our stay. We'll return here for sure. I didn't like that Wifi isn't included in our room rate. You have to go to the lobby area in order to get it. Let's face it; that's sucky. It should already be included in your room rate. Also I think the continental breakfast should include more options like eggs, along with the pastries. Maybe even dried salami/ select meats.
good hotel no
Ambiance of Europe . Clean and tidy . . All the furnitures were in good shape. Air conditioning system is old and noisy
Centrally located cozy Hairs in the tub :x
big room a bit corny
We enjoyed our stay the rooms were beautiful and well kept. the staff was exceptional, they paid alot of attention to detail.
Upon entering the hotel I marveled at the grand chandelier beaming overhead. I felt like I was entering a royal facility! The reception was pleasant and professional, quick to check me in. After unpacking in my room, I asked for a change of room. Due to the surprise of my room facing a wall of another building, scratches on the furniture, low room temp, dark/ not enough light, and low cell phone signal. I called downstairs, and within 5 minutes I was pleasantly upgraded to a 1 Bedroom Suite. Let me say, the Suite life is for me! Yes! My Suite had parque flooring, marble wall and interior. The separate living room had 12 lush red pillows on 2 black striped sofas, complete w mini bar, separate bathroom and a huge mirrored wall. Exquisite! My bedroom was outstanding! 60 inch flat screen TV, golden gilded glass desk, walk in closet and the bathroom had a bidet. Oh what a wonderful experience! I didn't like that Wifi wasn't already included in the room feature; it was an additional charge of $15 p/day! Ridiculous. They have to change that, it's modern to include Wifi in the Hotel room itself.
Location in midtown is excellent The restaurant is not special and there is no dedicated lounge area
the location was perfect for a weekend in New York. The room was spotless. The complimentary breakfast was the icing in the cake. When we arrived, the front desk staff was so busy talking among themselves that they didn't notice us when we walked up, we had to politely interrupt them.
Staff knew the area well and helped us get around. Full breakfast included in stay. Convenient to good resturants in Secacus, NJ. New York City very accessible from here. Additional charges for more then 2 guests in the room, even with 2 queen beds. However even with additional charge - overall prices still much better then anything in New York City.
The location for me was perfect it's in the middle of everywhere I wanted to go best off all no traffic The only thing the thing no laundry in the hotel
The location is good especially if you have a vehicle the hotel is off Route 3. Road noise wasn't too bad television tunes it out. I didn't ask for anything because I didn't need anything. The room was clean and bathroom was clean too. Room had tv, mini fridge, and small microwave. Good value for what I paid. Would stay again.
I loved the fact that the hotel was minutes from the NJT train that goes right to Penn Station. I loved the fact that they offered a shuttle service. That feature alone saved me a ton of money. Breakfast was good and price was right. The staff were amazing, friendly and accommodating. N/A
The staff was very friendly and the location was perfect for us. They were decorating for Christmas when we were checking out, and it looked beautiful. Loved the Starbucks coffee bar in the lobby.
Other than the size of the room which is typical of NYC, overall a nice hotel. We travel to NYC 3-4 times a year. We liked the lobby area of this hotel, friendliness of staff and location on the upper westside. Room cleanliness could have been better and there is a large construction project going on next door so if you are traveling during the work week ask about room location
The room was nice and clean. It was close to Central Park and easy to get to the subway. The staff was very accommodating. The walls were a little thin so you could hear people in the next room or in the hallway.
Valet parking, the friendliness of the staff, having Star Bucks coffee in the lobby - the lounge area in the lobby where 11 of us had take-in dinner - good place for the 3 children to have space to relax. The children thought the glass doors to the bathrooms were funny - they could see the shadows of the person in the bathroom!
The location is convenient and access to shops and restaurants in the proximity makes it an easy stay. The staff is friendly and assists in a professional manner when approached. The rooms are OK, but seem to be a little overloaded for a 2 bed configuration, which makes moving around difficult. The bathroom is OK, yet looks a bit sterile with a stainless steel sink. Good for a short stay, a bit uncomfortable for a longer stay.
comfortable, cosy rooms and friendly staff. Nice neighbourhood with a laid-back feel. The only problem was that the wifi is slow, unreliable and expensive.
The bathroom/shower and large flat screen TV. Internet facilities ample and very useful. Hotel reception area not particularly well lit. Milk not readily available to make a drink in the room despite what appeared to be a top of the range coffee machine.
Great room, location and a friendly staff Nothing really
Location is great. Rooms are clean and big enough. Beds are high and a bit nerve racking with small children.
Location is great on upper west side. close to subway. Rooms very attractive and modern. I reserved a limo to Newark Airport when leaving. The Bell Captain arranged the ride. Fare was quaoted at $78 although the far was $62 on arrival. I agreed to pay. On arrival at the airport the driver could not accept credit. I don't think he was from a legitimate company. I refused - he took off - very stage. When arranging through hotels, this should not happen!
Excellent - will definitely stay there again in the future.
Liked the location, next to good restaurants, shopping, coffee shops, Central Park, museums. Subway is a five minute walk, can get downtown in 20 minutes. Digital thermostat was great for temp control in the room. Came with a Keurig and replenished with 3 k-cups every morning. The staff, especially the doormen, were very friendly and helpful. Serafina is connected to the lobby, has a great brunch. Some reviews stated the rooms were loud, we had no problem during our stay, it was quiet. The bed was very comfortable and sheets were soft. The room was on the small side, but expected in NYC and honestly all the room we needed for 2 people. Decor felt a little like a college dorm. The whole back wall with the TV was full of black scuffs and brown globs - looks like it has rarely been washed. Wish it would have came with a refrigerator as we weren't able to keep any cold drinks in the room. They are trying to be minimal with the decor in the bathroom, but only one towel hanger? Come on.
I messaged ahead of time for some extra towels and i did receive some extra towels before i even made it to the room. that was a plus. Over all a quite stay peaceful stay, some kids were running around outside but that's what kids do(it gave the place a family vibe). Made a call to get the tv fixed since it wasn't working when we got there. I was notified to wait 20 mins for some one to come fix it. Left the room for lunch and 2 hours later, the tv was still the same. (phone desk person knew exactly was i was talking about, since he was fast to offer a solution and need no explanation or details)
Clean, large accomadation and great price. I will definitely stay here again. Nothing
Right by the bus stop that brings you straight to NYC port authority!
Excellent customer service. Location was great. Price was decent. The bed was very uncomfortable. I had difficulty sleeping on it. There were no vending machines on the floors. I had to go down to the lobby to purchase beverages and they were very overpriced.
Excellent breakfast, close to shops, restaurants, and transportation into NYC
Great Location and services, comfortable room, bar and food was excellent. Delighted with the thoughtful ref. books left in our room and the "Club" atmosphere. *****
Quick and easy check in and check out; tight security; pleasant, budget-friendly rooms Problems with electronics--TV difficult to turn on/off, alarm clock malfunctioned, heating/cooling system unresponsive to thermostat
Location. Amiable staff. Free internet Reception. Sometimes you have to wait too long to th elevator
The staff were unhelpful, rude and the room wasn't clean or to standard. Thoroughly disappointed.
Great location. Clean and friendly staff. Nothing special. Would like to use it next time too.
I liked best the kindness and the availability of the staff. The bed sheet was not done carefully, except on the first day. The cover was just drawn.
the location next to Rockefeller center
The location was great. It was extremely clean and had everything that we needed for our stay. I would appreciate having a airport shuttle.
Location was perfect for marathon activities and staff was very helpful. Rooms a bit small, but ok for value.
It was central to everything in NY, within a few minutes walk you were in one of the major attractions of NY. It was reasonably priced. Good servicing. The room was a bit small, but was bearable.
Room on floor 5 under fitness center on 6, Very distracting with pounding of treadmill at most hours. Renovation needed on room (stained sofa carpet not vacuumed, bath door off support called and told didn't have part in stock to fix, glasses not cleaned etc.) Level of customer service minimal. will move on next trip to other hotels.
Staff very professional and helpful. Bed very comfortable The Valet staff was OUTSTANDING, they couldn't do enough for us. Breakfast very good. The room did not have enough light. Could not see read etc. no t.v. Channel line up in our room. Lighting in the bar seating area near the elevators was also not sufficient to read etc. No matter how I tried the water in the bathroom ,by the restaurant just came out in a trickle, if it even came out at all. I was mad as hell because I could not clean my hands properly. I had to run up to my room to wash My hands. I know you are trying to GO GREEN, but give me a break with the price we paid I should be provided with ample hot water and light. Help us to keep clean and not spread germs please
Clean room and 24 hour room service. Being charged for internet access at a high-end hotel is ridiculous. It's almost like the higher the cost is the more these companies think they can rip you off by charging for additional services (or thing in the mini-bar) as opposed to trying to provide the most value for that money.
Nice modern feel and friendly, attentive staff. Comfortable bed and nice late (12pm) check out. Too much upselling in the room: fridge is full of items to purchase as well as half the counter and all over (water on bedside tables and in bathroom, etc.). It was too in your face and too expensive. Room overlooking the club was very noisy until 3am closing. Water pressure in the shower was awful. Valet was expensive and it took them over 20min to locate my vehicle.
Great location walkable to path, waterfront, Main Street etc. Asked at front desk if there was a coffee shop to get a cup of tea, told I could go to the restaurant to buy tea or coffee. Meanwhile when we came down Sunday morning to go out for breakfast there was complimentary tea/coffee being served in the bar. Nobody let us know that. Lighting in our room was pretty poor.
The hallway was smelly. There were too many areas on the desk to buy this or that candy, etc. The desk itself was heavily marred. Eh!! Wouldn't probably go back there.
The sky line view
I loved the view and the friendly staff How expensive the room was even compared to hotels in the city and the other boros
Awesome guest service costumer service Loud family with crying child in the early morning waking us up everyday of our stay
We only stayed for one night but it was amazing. The view of the Hudson and the city from our room was beautiful. The room itself was great! And it's walking distance to amazing resturants and bars. I am definitely going go be staying here again.
Loved early bag check-in, friendly staff, safe environment, and location!
View & room size N/a
Very helpful and friendly desk staff. Bowl of free apples on counter. Location is right in the middle of all the Time Square action and broadway shows, and lots of restaurants - if that is what you want. Staff booked our car service for trip back to airport and service was excellent and reasonably priced. Room space is tight. The closet for hanging up long pants is inadequate. Must call front desk to request a bucket of ice - no ice machines. Bathroom lacks sufficient towel rods and there is no place to hang up a wet washcloth, no shelf or niche in shower to place shampoo, body wash, etc except for one tiny triangular metal soap dish type thing. Only one shelf below the bathroom vanity to place toiletry bags, had to place hair dryer on floor. Hardly any counter space around bathroom sink, and only one narrow glass shelf above sink. Why is bathroom so sparse and lacking in these necessities? On one occasion, a drunk guest tried to open our room door at 2 a.m. and I had to yell out "This room is occupied. Get out of here!" in my best effort to sound like a tough New Yorker. This worked; he left.
If you want to stay in Times Square or see a Broadway show, this is the place to stay. Clean, modern, and no frills. It was also a great value considering you are in the heart of the city. Ice had to be requested from the front desk as there was no self serve machine. Also, while there was a minibar in the room, there was no fridge for personal items
Welcoming staff, easy check in, convenient location Great little restaurant serves good food and easy dining. Stayed many times at hotel and very consistent. Good value overall. Wish they had "loyalty" program for frequent guests.
You get what you paid for. The whole staff was excellent. They were courteous, and very accommodating especially the Filipino guy who always helped us with our luggage and arranged for our transportation. The front desk was very helpful with information about NYC. The room was fairly small but I already expected that since it was clearly stated in their website. I don't mind staying in a small room as long as it is clean and Hotel Mela is very clean. The Housekeeping assured that we have enough towels and toiletries and the lady was very polite. The Bistro downstairs was also very commendable. Their breakfast was superb and the service was impeccable. The location was perfect, too. As first timers in NYC, it really helped us because everything was walking distance to out hotel. Overall, I really enjoyed my stay and would definitely recommend it to my friends. Thanks Hotel Mela! The first room we stayed in which was in 5th floor near the elevator needed an update. It was a bit dark but still ok.
The room was small (no chair, no real closet) but was clean and the elevators ran fast. Very close to Times Square, but relatively quiet. I would return and recommend to friends.
Bed was uncomfortable - cheap mattress. Not for anyone with any hint of back problems. Elevators are so small they only hold 2 people.
Location No views
Central location. Close to business. close to restaurants and Broadway shows. Room is very small. Bathroom is very small. No place to store suitcase. small elevator. small lobby.
Professional, upscale, green! Close corners, small rooms and elevators.
I had to make a last minute hotel booking in the city because my airbnb reservation fell through. Hoyle Mela was perfect. One minute from Times Square. Excellent price and the room was exceptional. I would definitely stay there again.