AC Hotel by Marriott Boston Downtown

Willingness to accommodate. We arrived a few hours before check in, and they put us right into our room

N/A

The location is excellent if you don’t mind walking. The metro station is 10 min walk, the city center is 20 min walk. The Whole Foods market, located nearby, is a great benefit if you don’t want to have breakfast or dinner in the hotel/restaurant (though the food in the hotel is good and not expensive). The staff is very helpful and friendly.

What really made us feel unhappy is the way of charging the pay for accommodation. Considering that we were on business trip and had a particular budget for a stay, it was an unpleasant surprise to have the whole price of stay + 450$ blocked at the account. Moreover, every time as the price of your stay reaches 1000 $, the hotel charges some amount (in my case, twice more than the price for the days passed) from your account, promising to send it back after check-out. When we asked to split the bill and pay in advance at the check-in we were said that it’s impossible. So, be ready to be charged/authorized at least twice the price of your stay and get the return in a couple of days after check-out.

Comfortable bed and pillows too. Very clean!

Room keys were deactivated for unknown reason, required a phone call to me to activate my wife’s key because she wasn’t included in the reservation. An ID of hers should’ve been sufficient to activate her key.

Super clean!

Nothing.