Hotéis perto de Aeroporto de Hilo Intl

Prós: A paradise, congenial host

Contras: Nothing

Prós: Our stay with Steve and Su was excellent! The bedroom was clean and spacious. We loved having breakfast every morning on the patio with a gorgeous view of the ocean.

Contras: Nothing. It was great!

Prós: Did not live up to the hype from Trip Advisor. Owners were not there and left someone else in charge. We never felt so neglected in a bed and breakfast before. It was a glorified continental breakfast.

Contras: Breakfast was not as many travelers advertised. It was simply a continental breakfast of the same few items both days we were there.

Prós: Excellent location, relaxing environment, and super friendly hosts!

Prós: The room was a great size & having access to a pool & hot tub were wonderful.

Contras: I was told to pay half of the cost in cash to avoid a credit service charge, so on arrival I tried to pay. The host refused payment until the end of our stay, but he was not home when I needed to leave to catch my flight (he hadn’t been home for a couple of days) so I was charged the extra credit card fee (I couldn’t just leave the cash laying out & there were other guests there as well). My biggest disappointment was the breakfast. 4 night stay & the options were 2 cereals, English muffins, bagels, apples, & bananas. No meat, nothing warm, no exotic fruit cut into flowers like the pictures portrayed. At least a continental breakfast at a hotel includes eggs, potatoes, waffles etc.

Prós: Café da manhã ótimo. Simpatia do proprietário, que ofereceu todas as informações e disponibilizou um guia da Big Island para utilizarmos durante a nossa estadia. Localização e ambientação muito agradáveis. Banheiro super limpo. Quarto muito espaçoso (suíte Hula). Anfitrião muito compreensivo diante da quebra de uma das xícaras de café do quarto.

Contras: Considerei o valor cobrado um pouco alto em comparação com as outras acomodações que utilizei durante minha viagem pelo Havaí. As toalhas poderiam ser mais novas. Havia poeira acumulada em alguns pontos do quarto (mas não naqueles mais cruciais). Ocorreu uma certa confusão com as datas da reserva, e houve necessidade de fazer alterações.

Prós: We loved the location so close to the sea and starting the day early morning sitting on the porch with amazing views of the ocean and the sounds of the waves was amazing. Breakfast products was supplied generously

Contras: We arrived at 7 pm and no one was there. One would expect to either get an informative email with directions and /or to have someone waiting. The shower needs to be cleaned better ( there are signs of mold)

Prós: Room was great.

Contras: The TV didn’t work. It kept restarting so that was frustrating.

Prós: Amazing view and nice back Patio

Contras: No one monitors noise level - neighbors woke me up at 5am with back porch conversation - need sign that says mind noise level for sake of next door neighbors

Prós: Loved the setting, the rooms, the whole location is just breathtaking and relaxing. We loved everything about it, other than a few small things. We noticed that we didn’t get the same breakfast experience as previous guests, though we understand this is because the management has changed, and the previous owners really went above and beyond in this regard. We hope that the new owners continue making this hotel feel like a boutique BnB, and not another tourist stay.

Prós: The view and accommodations were spectacular! The landscaping was highly professional and the entire property was very well kept. Communication with staff? owner? was superb. I can't say enough good things about this place and would love to come back and spend longer at it.

Prós: The view from our room was amazing. Right on the ocean!

Contras: It’s not really a B and B as anymore. A maid leaves some good items in your room. The breakfast is minimal. Less than continental. Very disappointed in the type of food, quality and quantity . The floor was dirty and the ceiling fan hadn’t been cleaned in forever . Pillows were worn, drapes were old. Not enough outlets to plug in your devises. The wi.fi didn’t work well at all.

Prós: My husband and I really enjoyed our stay at Hale Kai! We stayed in the Bamboo room which was all the way at the end of the rooms. We liked being a little further away from everyone and no one was walking in front of our room when we were there which was nice. Comfortable bed, loved the sea breeze coming into our room. My husband enjoyed the surfing right down the street also. We also got to go in the hot tub and pool which was so relaxing! Only thing about the bamboo room is there is no sliding door so you have to go around to get to the patio, but it was no big deal really and we loved our more private patio!

Contras: You do have to take some stairs to get there, but not really a big deal. No AC, but that was everywhere we stayed on the Big Island and the cool breeze and fan were fine for us.

Prós: Location on the ocean was lovely. The bed was comfortable. The place was clean.

Contras: One reason to go to a BnB is interacting with the owners. We had none of that. Coved restrictions taken a bit too far. Breakfast was bread, fruit, butter, jam, milk, granola, coffee. Enough for two days left in the refrigerator. No imagination! The most disappointing thing was the furniture in the living room (we booked the Pele suite). So very uncomfortable. A 60” loveseat, very sprung and low to the ground. Two dining chairs and a small round table. No lounging going on here!

Prós: Café da manhã muito bom numa mesa comunitária com os outros hóspedes. Adorei essa interação. O casal proprietário do B&B são extremamente gentis e solicitos. Deram várias dicas de passeio. Super recomendo!

Contras: Tudo maravilhoso

Prós: A vista dos quartos é muito bonita. O atendimento dos proprietários é um importante diferencial. Foram muito atenciosos.

Prós: We loved our short stay here.

Prós: Beautiful property and fantastic host.

Prós: Maureen’s house is beautiful with a lovely garden, peaceful atmosphere, and the beach is really close as well as the city of Hilo. Thank you!

Prós: Breakfast was fabulous served in the dining room every morning. Maureen is the most gracious host and a fantastic cook. The house was beautifully outfitted and welcoming to be in. Such a wonderful treat on our Hawaiian holiday.

Contras: Everything was fantastic

Prós: Maureen’s BnB was just perfect. Me and my husband had the best time here. Location was great, place was clean but Maureen was wonderful. She is the one who makes this place warm, you feel like you are at home. Breakfast was excellent, since other guests were changing and we stayed bit longer she made every day different breakfast so we could enjoy. Maureen borrowed us her Big island guide and organized our day with some of the best highlights of this magical island. Although we really loved Maureen we will miss her cat just a bit more as she slept with us every night of our stay, she is the cutest. You will not regret if you stay here, take a bit more time for the breakfast in the morning as you may meet some great people as we did during our stay.

Prós: The place is nice, the cat is cute, the hostess is hospitable. And there is a beach park with huge turtles nearby. Oh, and more thing - pancakes for the breakfast were perfect.

Prós: She the Hosted with the MostEST! Rare person and Accommodations! Rare Jewels to be Treasured!

Prós: An astonishing place with a unbelievably nice hostes. Home made pancakes for breakfast were top. I wish we stayed little longer. I definitely recommend!

Contras: Nothing

Prós: There were nice walks/hikes available. The swimming pond wasn’t always safe enough, given the amount of recent rain; and it rains a lot there, every day we were there. But the property itself was very nice.

Contras: There were maintenance issues that we brought to their attention.

Prós: Location very isolated

Contras: Small rooms, mosquitos ,

Prós: The location was fabulous! They just started serving a hot entree that day. After the great reviews on thier breakfast it was disappointing but we understood

Contras: Room was very, very small. Property could use some upkeep

Prós: Location = incredible. Hidden gem tucked away on the side of a mountain. Friendly staff. Bang for your buck the best place you could stay. There is a waterfall on the property. Nuff said.

Contras: There is nothing to dislike.

Prós: The proximity to the falls was amazing. The caretaker Laura was particularly friendly and helpful.

Prós: The vibe.

Prós: I like having a room to myself with a TV for entertainment. The coffee was wonderful!

Contras: That the location is in a neighborhood makes parting hard if you don't want a parking ticket.

Prós: Cost

Contras: It smelled weird, not the most hygienic place and the owner had us park in a spot that we ended up getting a ticket for but she did pay it.

Prós: room and breakfast

Prós: Shaka Shak was a home away from home. Cynthia is very kind and very inviting.

Prós: The employees went above and beyond to accommodate my every need.

Contras: Nothing

Prós: I liked that it was cheap, clean, comfortable, and that Cynthia was so nice.

Contras: It feels tight for vehicles.

Prós: Cynthia was very nice.

Contras: Room was cramped. Funky toilet and shower. Limited AC. Netflix only on TV.

Prós: Friendly owner offered coffee for the morning after our stay of one night. The crosswind in our bedroom with a ceiling fan was enough to keep us cool at night while we slept. It was nice having a fridge and tv with Netflix in our room.

Contras: The property has parking, but be sure to rent a midsize to small car. Parking would be easier for you. Nobody can control nature, but the frog and his “her-pee” “her-pee” right outside our window is not my friend.

Prós: Good beds Bathroom Spacious Quiet neighborhood TV selection

Contras: Patio is slippery, needs some mat

Prós: Very personable, 'home stay' like experience.

Contras: Shared bathroom. Not that close to downtown... although Hilo isn't very big so it's all relative.

Prós: Gostei do local Muito aconchegante e a anfitriã é muito legal

Prós: It was very nice, clean, comfortable. Great view. I would stay again.

Contras: I loved everything

Prós: The hotel is along the banyan lined road east of the downtown area on Hilo Bay. The adjacent Lili'uokalani Park is a fantastic Japanese garden and Coconut Island is immediately behind the hotel and worth a visit. Our room was on the banyan side and at night the sound of the Coqui frogs is amazing! In the morning, the trees fill with mynah birds- also amazing. The balcony was great for enjoying a drink in the evening. There is a laundry in the lower level, and there is free parking.

Contras: It is a bit of a drive to restaurants in the downtown area- much too far to walk.

Great place

Prós: The view was exceptional. We had two rooms on the 7th floor, one facing the ocean and the other one facing the island. Both has an amazing view

over all good make sure before you book resort fee and taxes are included .

The hotel is located across the coconut island, next to the park. Great location and great view from ocean view room. The staff are friendly. The room is large and clean. Smooth check in and out. Only complaint is extra resort fee which I am not aware when I booked online. Will definitely consider it again if come back to Hilo.

The hotel is dingy and very dull. Rooms are ok but old. There was mold in the bathroom. I wouldn't recommend this place to anyone.

If you stay here, choose the ocean view. The garden view faces the roadway and you will hear loud cars, motorcycles, mopeds. Other than that, great hotel. The rooms are sort of a throwback to the 80's. but they are clean andvery comfortable

Pros: Centrally located, beautiful ocean view room, gym supplies(free weights, kettlebells) are good Cons: too many stray cats in parking area $5 to rent/use microwave, hallway floors need vacuuming,

That is a good place for this price in Hawaii. Would recommend being higher than 4th floor for the ocean view, since the restaurant roof is old and dirty. It makes the nice ocean view a little imperfect… but still amazing view! Should be a lot more modern for this price somewhere else… but don’t expect too much for here at this price.

The views from the room were great and the food from the lobby cafe was very good. This hotel had renovated rooms, but the rest of the hotel is very dated. The Hilo side of the Big Island is more local in flavor - there were fishermen fishing on property lawn. They also charge a resort fee when the only amenity was a swimming pool.

Especially, I'd like to say, all staff are kindly. building is a little old, but so beautiful view. you should stay here if you'll go Hilo.

Two person indentation in bed! It was hard to roll in and out of!

The hotel is located on the beautiful Hilo Bay. Beside the hotel is a lovely and serene park. The hotel has a great location. Hilo was also central to exploring that side of the Big Island. We were about 30 minutes from Hawaii Volcanoes National Park and 30 minutes from Akaka Falls State Park. We were an hour from Waipio Valley. I would stay at this hotel again! I lanai overlooked the bay. Had many peaceful breakfasts on the lanai!

Castle Hilo is in a wonderful location! A beautiful park lies next door to the hotel! Our lanai overlooked the peaceful and serene bay!

Front desk is quite friendly. The ocean view from the balcony is fantastic. Overall a very quiet hotel to stay and only minutes drive away from downtown Hilo.

great place

Quite, clean, friendly, relaxing

Prós: No breakfast, restaurant not open. Bed not comfortable for me.

Prós: The view was amazing

Contras: The rooms need a little help. Paint was chipping off the door frames, air conditioner was loud, lanai needed to be pressure washed. The location was good except for an abandoned lot next door that looks haunted

Great

The staff was super friendly and helpful. The location is beautiful. The room was comfortable and had extensive storage. It was quiet and easy to get a good night’s sleep. The handicap facilities were very good in the bathroom. The tranquil scenery of the harbor and families lunching and fishing from the shore in front was an extra bonus! Very walk able to downtown if you like long walks, very nice garden next door. Free parking is available. Good value for money. Good place for a good price.

The room is small but very nice and clean. There was a small amount of mold in the bathroom over the shower. There is no ventilation in the bathroom. The front desk was very kind and courteous. The event staff was very knowledge of the area, especially with road closure from the volcano and there was also a large brush fire going on when we were there as well There is a spectacular garden within walking distance and a pool that looked largely untouched during our stay. The staff at the front desk were friendly and helpful. The room itself rivals the Hilton as far as I am concerned. It wasn't crowded and the frogs can sing you to sleep at night.

The room is small but very nice and clean. There was a small amount of mold in the bathroom over the shower. There is no ventilation in the bathroom. The front desk was very kind and courteous. The event staff was very knowledge of the area, especially with road closure from the volcano and there was also a large brush fire going on when we were there as well. The room is very spacious and beds are comfortable. The view of Hilo Bay and coconut island is stunning. It’s also close to Volcano and other attractions on the east side of the Big Island. Would stay here again.

Every time I visit Hilo Hawaiian Hotel I always use the Fitness Center. It has all the equipment that you need for a good workout. The only thing is the television. All fitness centers I've been to all have working TV's. The TV in the fitness center just has advertisements. It doesn't have any sound. I hope something can be done. The structure is there, needs new paint, cleaned carpets and new decor to give it a more bright and inviting feel. We went to dine daily at restaurant down the road because it was more inviting. That’s a pity.

The staff were very courteous and accommodating, and the location and lobby were great, but our hotel room was unsettling. The low ceilings, pilled and stained upholstery, and outdated interiors made us want to check out as soon as possible. If they completed a few easy updates on interiors and furniture, it could be an amazing hotel in a great location! Until then, consider booking elsewhere.

Contras: It was very close to the airport which is convinent for travelers, our suite didn't have waterfront view but has a nice tropical garden view to it. Over all it was very nice, but I wish they would have more small appliances inside the rooms such as microwaves.

Contras: cockroach in room and bedbug bites on my legs

Prós: It was a very clean hotel room. Comfortable settings.

Contras: I did not see anything that I did not like.

Prós: Nice staff

Prós: The really nice and welcoming greeting of aloha from the tall young man at the front desk. I wish I could remember his name, I believe it was a hawaiian name, he really made my stay as well as my other family members rooming on different floors right at home.

Contras: Lack of parking spaces, and longer valet service.

Prós: The staff was nice. The room just o.k.

Contras: The room was tiny and for the price was a bit of a rip off. The balcony didn't lock. One of the smallest rooms I've stayed in and the bathroom reminded me of a hotel 6.

Prós: The food at the restaurant was good.

Contras: There were too many cats running around near the property.

Prós: Wonderful setting with water views Excellent restaurant

Prós: I was there for business so unfortunately, I did not have a chance to enjoy the amenities or meals at the hotel. The room was large and comfortable. The staff that I did encounter (only checking in and checking out) was pleasant and shared the feeling of aloha. The view was lovely, even if we did not have an ocean view.

Contras: The wi-fi in the room was not free. I ended up using my hotspot to connect, which was necessary for my business. There was not an ice machine on my floor and not sign or notice in the room where to find it. At that time, I didn't want to call or go look for a machine on another floor. It would also be nice to have a separate light switch for the toilet/shower so I would not disturb my co-worker when I woke up early to get ready. I ended up using the flashlight on my phone.

Contras: Breakfast buffet was extremely expensive, even with the discount, and food was terrible. Pancakes too hard to cut- yes, could not cut with a fork! Pancakes, bacon, and sausage were cold. Potatoes were OK. $18.00 for cold, hard food.

Prós: Beautiful view. Very accommodating staff.

Contras: The hallways and rooms smelled like smoke. There was a dead spider on one of the beds. You could hear everything from voices, lanai sliders opening and closing to doors slamming.

Prós: Nice enough. Probably the best Hilo has to offer.

Contras: Needs some love. The elevator noise from our top floor room was a bit much and we were a few doors down from the elevator shaft.

Prós: Very nice location close to Hillo downtown and various activities.

Contras: Complimentary breakfast would have been a good addition.

Prós: The breakfast buffet, although pricey, offered varied fresh fruit and lots of fruit juices. There is a relatively nice back area of the hotel. The front side of the hotel is sketchy. The front desk staff was generally polite. Although they couldn't allow us to check in early, they did allow us to check out late.

Contras: Old general purpose computers available for guests in the lobby -- one was broken of course. My room was near the elevator, which was loud and annoying. Pretty basic, tired room.

Prós: Comfortable beds, clean linens, large room, decent decor. Nice lobby, great location.

Contras: Funny smell (like it was once a smoking room), no hairdryer, small bathtub, limited tv channels, NO WI-FI IN THE ROOMS!!! Seriously, even McDonalds has free wi-if. Although there were spaces for ice and vending machines on every floor they were only available on every other floor.

Prós: Courteous staff, great location, comfortable quarters

Contras: Internet (separate cost, only 1 device allowed per paid connection, poor bandwidth), super compact parking

Prós: Não tem .

Contras: A limpeza poderia ser melhor .

Prós: O hotel é bem localizado e os quartos são bem amplos,

Contras: gostei de tudo

Prós: O apartamento é muito bom, ótima vista, banheiro novo, ducha deliciosa e muito bom no geral !

Contras: Com exceção do quarto, o Hotel não tem praticamente nada de recreação, e os preços no restaurante são exorbitantes!

Prós: Da localização

Contras: Do preço dos alimentos.

Prós: I loved everything about Arnotts’s the staff is incredible.

Contras: No complaints

Prós: Refrigerator and personal kitchenette helped us save money on eating out. The AC was nice and the property was clean and secure. I would like to thank Sarah at the front desk and Patrick the security guard for the excellent hospitality!

Contras: The refrigerator was unplugged upon our arrival (probably so they could defrost and clean it after the last guest) and there was an overbearing chlorine smell for the first half of the first day. However, these things were easily fixed; plugged in the fridge, and turning on the AC while ventilating the place, remedied both issues.

Prós: The receptionist staff was friendly and helpful. The room was cozy and well decorated. Good value for the money.

Prós: Sarah - receptionist was very helpful.

Contras: No meal options. You should order food from restaurants. No transport. You have to order taxi every time as it is far from city center, but close to shore. In my room there was no any soap, gels or shampoo. Room was too small.

Prós: Location was close to the coastline. Well-enclosed spaces for sleeping. Good wifi.

Contras: Bare bones establishment. Could have provided more than 1 set of silverware, any supplies for cooking, etc. Towels were old and didn't look healthy to use for a bath. Noisy neighbors. There were either fireworks or firearms in use until late night. It was scary! No TV in rooms.

Prós: The gentleman that checked me in was very friendly and explained everything so clearly about what was available for us at the hotel to use and the location of our room and parking area. The room was very clean and the beds where very comfortable. 💯 would rent there again for a longer stay at this amazing hotel.

Contras: Very clean place! Great staff!

Prós: The hotel itself was so beautiful. It was located on Hilo Bay so very pretty scenery. The paintings on the walls, decorations and the pool area was so comfortable and nice. Our room was nice, clean and big. Staff was extremely nice and helpful. They offered free things to use on the property like bikes and you get a complimentary taste of Kombucha Tea which was good.

Contras: Think the rooms needs a little updating. Our room was very big so they probably could of added a comfy chair to watch tv. The light switch to the bathroom was by the bed and not by the bathroom which when you turned it on it lit up the bathroom and this open area where the closest was and we kept forgetting to turn on the bathroom light and if you had to go to the bathroom in the middle of the night it pretty much light up the whole room so maybe fix that. TV needed updated.

Prós: value

Contras: no elevator

Prós: This hotel is very close to the airport and borders all that goes with that type of area. But once inside the hotel it’s a beautiful oasis. I would definitely stay here again.

Prós: I love this hotel. If you have pets it is the best choice. The staff is very kindle. The view from the balcony is beautiful and the rooms it is very comfortable and clean.

Prós: Excellent location. We needed a place to stay close to the airport. The grounds were gorgeous!

I really liked the stay I had here. It was very family friendly and the staff is very welcoming. I loved that I had access to the pool on property and the bay right across the street. There's even a bookshelf to read books to relax by the pool The only thing I have a problem with is being able to here EVERYTHING going on outside from inside the room.

with the new renovations, this hotel was nice and clean. There were only 2 things I didn't like, 1, was there was only one light switch control for the bathroom and area outside the bathroom, the other was the cell service. There was no cell service in the area for AT&T customers. Other than that, the staff and accommodations were fantastik

This hotel has been newly renovated and is so cute and awesome. New clean. Staff is super friendly. Nice vibe. Great location and amenities. They even have bikes and paddles boards available. Wished we could have stayed longer. Only complaint is it’s by the airport but luckily it’s quiet at night and the noises from the road and airport don’t start till around 6am.

Sehr nettes hilfsbereites Personal, gutes Frühstück, gute Lage, saubere, große Zimmer, Pool

Prós: Home style feeling and the staff was filled with aloha.

Contras: We always enjoy our stay at the seaside

Prós: The friendliest and nicest staff ever

Contras: I have traveled and stayed at hundreds of hotels and have never encountered such nice people. The place is older but is spotless and comfortable I would recommend this place to anyone going to Hilo Loved it

Prós: What a wonderful experience! The hotel is not fancy but loaded with atmosphere. Rooms are comfortable and staff are friendly and helpful. The location is excellent. We borrowed bicycles and road over to downtown Hilo on a Sunday morning. We walked to our boat tour embarkation in the afternoon. Breakfast at the hotel restaurant was ample and delicious. The whole place was clean and well-cared for. It’s clear that the owners and employees take pride in the building and grounds and want to share it with their guests. I’ll definitely come back.

Prós: Loved the people who work there, best group ive ever seen. Amazing staff, really care, soooo noticable.

Contras: So minamal on problems, if any problems, just my view, cause sure they would listen if i noticed something.

Prós: Economical, friendly and helpful staff, close to garden and Coconut Island.

Contras: Windows are unsealed glass vents so there will be various common bugs that share your room, including small roaches. Nothing compared to a cabin in the woods, but those with bug phobia may be concerned.

Prós: Clean. Great breakfast, not just continental breakfast. Friendly, helpful staff. Nice laundry. Convenient to everything. Close to airport. Very Affordable. We will refer everyone to this Hotel.

Prós: The location next to the airport was nice. It is within a reasonable walk to downtown Hilo.

Contras: The hotel feels old and could use some renovation. It was also very hard to find our room. Breakfast doesn't start until 7am, so we missed it due to an 8am flight.

Prós: The hotel brags of.being part.of.the only Hawaiian owned hotel group. It has some pretty courtyards and the pool is ok. The attached restaurant is convenient and the rooms are affordable. They have laundry facilities onsite which we liked because we travelled with carry on only for a ten day trip. Also, it is located on Banyan drive, where the walk is amazing. After walking that road, we decided we had the right hotel if we were staying on that strip. The others were a bit intimidating to walk by, we thought.

Contras: The rooms themselves are a bit run down. Clean, bit run down. The desk staff were not particularly friendly. Children playing in the pool were using tiles they found from the pool wall for diving and the poolcould be cleaner around the rim. Some of the rooms feel like you are in a cave. We were happier when we moved to the second floor.

Prós: Location of the hotel and its surroundings is beautiful. Hotel staff are very friendly and helpful.

Contras: Room that we got was not one of the best. On one side there is a road/highway and other side there is pool. Constant noise from both sides. Room electrical needs improvement. One switch turns on bathroom and other lights which can be disturbing for other persons in the room. These are minor things.

Prós: The restaurant attached to it. Food was good and staff were friendly.

Contras: The room was damp and the carpet was too old.

Prós: Very clean

Prós: We didn’t have the breakfast. Since we’re on vacation, we’d prefer to eat at an actual store. The location is great too. Quiet and convenient, close to stores and restaurants.

Contras: First of all, we couldn’t get ahold of them for the longest time. It was our check in time but no body was there to assist us. Called them over 10 times using 3 different phones and nobody answered. Squandered time waiting around for early 2 hours and had to bother the others who are staying there. We gave up and went out for dinner. When I called again after trying 10 more times, someone finally answered in a nonchalant voice. All the missed calls and they didn’t bother calling back..? Wow. They told me the room was ready so we headed back. They just told us the pin code and room number over the phone so we checked in ourselves. The first thing we noticed upon entering the room was the fact that it was a room for 2 when we had asked for a room for 3. There was one queen sized bed and that was it. Called the office, but nobody answered. Seriously? I was extremely upset, called a couple more times and looked around the facility when I finally found Robert who took care of us. We told him that we had reserved a room for 3. Then he tells us he can bring in a bed. Really? He really thought we want to be cramped up in that tiny room. I asked for a bigger room and he suggested that we can have another room that’s next to us. My friend was already in a bad mood and didn’t want to keep them waiting so I just said ok. He then had the room cleaned up and we had to kill time again until that was done. Afterward, we noticed that there was a big dead roach in the corner of our room and somebody’s used piercings on the table. When everybody’s obsessed right now with sanitizing and cleaning, they really just left somebody’s used piercings there. I didn’t do anything about it though; we didn’t want to waste time calling another 50 times. The shower room did not have shampoo or body soap and the WiFi did not work. My friends are moving away so it was our last trip together. Would have been nice if we could’ve stayed in one room instead of spending time in two separate rooms.

Prós: Nice location, easy check in, basic facilities, access to garden, shared kitchen, access to a secret beach in walking distance 2 minutes, laundry facilities

Contras: Matresses need replacement, broom and dust pan in would be helpful to get rid of the sand. Shared kitchen in the left building was old and DIRTY. (The one in the other building looked way better.) With little more efforts in maintenance and cleanliness it could be a perfect location. It does not need much money, just dedication.

Prós: Very friendly host welcomed us when we checked in. Pleasant neighborhood with short walk to small beach. Close to town.

Contras: Very clean but not a charming space. The shared kitchen / "continental breakfast" was poorly stocked. No plates or bowls left at 8:30 am. One spoon left. No other cutlery. One piece of bread, a little fruit, two eggs left in the carton. Shower is part of the bathroom. No separation. Water all over floor and by sink and toilet when used. Nowhere to sit inside but bed or two hard wooden stools. Noise from other guest rooms, equipment, and planes flying low to/from nearby airport.

Prós: The room was very comfortable and clean with good attention paid to details. The residential location is quiet with a small beach a short walk away. The onsite host is very courteous and helpful. The shared kitchen is great with all you will need for basic food preparation. In season, the orange tree produces delicious oranges.

Contras: The shared kitchen's dish drainer tray, counter surfaces and in particular gas cook top need more frequent (daily) cleaning by property staff. The addition of larger cereal/salad bowls would be helpful. Overall, the kitchen works quite well.

Prós: Big room, they offer amenities in the bathroom, and you can use the kitchen to cook, including your own breakfast (they provide some food, you cook). Nice to fall sleep listening to the frogs.

Contras: You can’t walk to downtown.

Prós: Alan was so nice and welcoming! Good vibes all around. The room was awesome and so clean! He provided breakfast and had towels, shampoo, conditioner and soap! Everything we needed. There was also a beach a few minutes walk down the street that is absolutely beautiful! I would highly recommend!

Prós: Me and my wife we love this place. It’s made us feel like home not a hotel. The owner was very nice he had fruits for us in the kitchen. At night we sleep very peaceful cause all the birds and animals sound. I would love to come back here again. Highly recommended to stay here, if you want to feel like living on the island.

Prós: The TV and Kitchen

Contras: Poor air conditioner needs to moved closer to the bed

Prós: Location is great and it overlooks a nice bay.

Contras: We got to the property at 6:30pm after an entire day of driving and rain. The room is supposed to be ready for us at 3pm and yet we were told the room was not ready and we need to wait indefinitely. A queue of about 25 people behind us was forming so all guessing they were all in the same boat. No apologies or concessions or goodwill gestures were offered (despite me being a Silver HHonors member). After wandering around aimlessly for about an hour we got our room. The bathroom door is supposed to be an odd sliding in and out door but is 100% broken and I physically needed to lift it and then try to move it to closed position every time I needed to use the bathroom. Given I was sharing the room with a friend, this translates to 50 times a day manual labour and horrible annoyance. Parking is a nightmare. You need to park in the lot opposite the property which is a fair bit away from the lobby and we were soaked in rain every single day. Awful.

Awesome place to come back to after a long day visiting the sites!

Prós: Clifford at the front desk was amazing. He was always smiling and tried to help with any issues.

Contras: We where there for 7 days. We where told they would clean our room on the 4 th day unless we requested it sooner. I requested on Saturday and told them we would be out of the room for the day on Sunday if they could clean it for us. We got back Sunday afternoon and nothing was done. We saw dirty towels in the hall way so I know they weren’t cleaning other room. I tried for 30 minutes to print out my boarding pass for my flight and couldn’t get the computer to work because of the slow internet. Finally, the manager printed them out on the staff’s computer after trying for 30 minutes. It was a non-smoking hotel yet on the 3rd floor where we had our room there was a strong cigarette odor 2 different days. When we checked out I told the staff that it hadn’t been a pleasant experience.

Prós: Location

Contras: Nice but a bit old facilities

Prós: Great location.

Contras: We liked it all.

Prós: I loved this hotel. It was close to downtown Hilo and lots of shopping. I loved the gardens nearby. And it was really quiet so we slept great!

Contras: I just wish there was a hot tub!

Prós: The room was clean and located in a convenient place. We had a beautiful view of the bay. The location was very convenient and easy to get to where we needed to go. The room was clean and we felt the proper precautions were taken to protect us from COVID-19.

Contras: The bathroom really needs to be upgraded. The tub couldn't be used to take a bath, it was only a shower. The toilet was uncomfortable and reminded me of something you might find in a school bathroom, not a hotel room.

Contemporary hotel with magnificent view. Only complaint was that there were no umbrellas at the pool for those of us who like shade.

Prós: Friendly service and extremely accommodating!!!! We had a wonderful staycation!!!!

Contras: As someone who works in the luxury hotel industry I have no suggestions or recommendations!!!! We were very pleased with our stay and will be returning!!!!

Prós: Beautiful setting, friendly staff. Valets were top notch!

Contras: Facility is older and not well maintained. Lobby furniture was stained.

We had a wonderful time. Excellent hotel. Beautiful views. Professional and polite staff. Room very clean and very well equipped. Internet access for free. Small, but comfortable swimming pool. Plenty of sunbeds. Excellent place for holiday! Very clean.Very friendly and welcoming staff with the Aloha Spirit.Beautiful location nearby Hilo town, dinning, entertainment.Excellent exercise room. Beautiful grounds overlooking the water and adjacent spectacular gardens and parks. We will come back soon!

We were amazed by the improvements that have been made since the Hilton acquired this property. Everything has been upgraded and modernized, from the lobby to the guest rooms. They added a fitness room with all new equipment (including 2 spin cycles), a restaurant and bar and a modern convenience store. We had an ocean view room with a balcony with a gorgeous view of Hilo across the bay. We stayed while the lava and Mount Kiluea was active, but never felt unsafe (we could not smell the sulfur dioxide nor were affected by the ash fallout - due to the trade winds blowing toward the Southeast). We were sensitive to the fact that many people who were force to evacuate were staying at the Naniloa. We highly recommend this hotel and will stay there again on our next visit!

Prós: I’ll start with the positives. The hotel was clean, friendly receptionist and an easy check in. But the parking was a nightmare. There isn’t nearly enough space for everyone so you end up having to park a ways away from your car, the elevators are slow, the toilets in your room look like something from a public restroom and are super loud and the restaurant doesn’t have very good food and the help was rude. The hotels surrounding this one aren’t nice at all either.

Prós: Awesome location on water front.. We were able to get prechecked and on request, got a couple of hours extension at no charge..

Prós: The staff was very polite and attentive.

Contras: There was some construction going on outside and nothing was mentioned before hand on your web site. Had I been informed before hand I would have requested a room away from the noise or booked another hotel. (Maybe that's why nothing was said.)

Prós: Clean feel

Contras: NO VALET AND NOT ENOUGH PARKING. Huge flaw. Makes no sense

Great!! However, no restaurant facility open yet. Did have wonderful complimentary breakfast for us. No restaurant nearby either.

Prós: The room was nice, no real complaints about it or the hotel. Except. There was a metal clanging from the elevator that is right beside the room. It's loud and wakes you up. It needs to be addressed. Perhaps it's already in the works.

The hotel has been refurbished and is looking much better than the other ones around it. Rooms clean and quiet. The service from hotel staff were friendly at all times. Though there is a lack of dining options in the hotel and surrounds. The free car parking is helpful for those with rented cars. However, it is not in a walkable distance to downtown Hilo.

Prós: Maravilhosa, o quarto bem espaçoso

Prós: A acomodação muito boa, bem espaçoso o quarto, uma vista linda

Contras: Fiquei 1 semana e não limparam nenhuma vez Meu quarto e nem trocaram as toalhas

Prós: A cama e as almofadas são super confortáveis

Prós: Restaurante do hotel muito bom e equipe muito prestativa

Prós: Staff was very polite

Contras: The bed was not comfortable

Prós: Location was really close to the bay

Contras: The dorm I was in room you could whoever else was staying had been staying for a good while. I tripped over laundry detergent. It was uncomfortable for myself just because of lack of security so I chose not to stay even though I already paid

Prós: Price

Contras: I have not stayed in a dorm room setting in a long time. It was very clean, well ventilated , and I slept well .

Prós: Character. Lovely old house with wood everywhere. The staff are happy people and want to help.

Prós: Good location in Hilo, beautiful building with antique woodwork The guy who welcomed us was very nice and we were upgraded to a bigger room.

Contras: The bedroom was very noisy and smelly, the bathrooms were not clean, we did not dare taking a shower…

Prós: Nice owner Stanley who was accommodating because friend got sick while traveling.

Contras: NOT CLEAN. NOTE: I have traveled for 40 years to developing countries for work and some of the farthest away places in the world were cleaner than this hostel. And, I am a local resident returning so I choose to stay here because of location and that the building is really a classic beauty of the past. I wanted to bring business to a local owner. Never expected it to be so dirty. Bedroom even was not cleaned, dusted under beds. Not COVID prepared. I am a local who understands roach problems, but this facility must be sprayed more often and duty managers must check the bath and shower areas daily and clean. As it is a hostel , there should be toilet sleeves to cover the toilet. neither myself or my friend wanted to sit on toilet in fear of getting crabs or something else.

Prós: The location of this hotel was excellent! Right in front of the Bay. The staff were super helpful and cordial, they helped us even to find flashlights for our visit to the lava tube at night. : )

Prós: Location was great. Kitchen was convenient. Nice hot showers.

Contras: No elevator was the biggest disappointment.

Prós: Very clean, friendly staff, beautiful pool with great view of bay.

Prós: Location

Contras: Old, run down. Inappropriate locks on door

Prós: Location

Contras: Staff was unfriendly. Room was old and not well cleaned. Ants on counter and walls.

Prós: In room fridge, microwave and coffee pot were very helpful, as I was not dining out at all with Covid, but rather got take out from local restaurants. There were several eating establishments in walking distance so that was good. Enjoyed pool as well. The close proximity to a park and the water is nice. I received clean towels etc every day. Local bus stop very close, so that was nice. Bike rentals not too far away either.

Contras: Room was a little small, and facility is a little old, needs some upkeep.

Prós: Room view

This is the place to go to simply shower and sleep after a full day in Hilo and the Volcano National Park! Our deluxe room on the top floor was CLEAN and the bed comfortable. It’s a dated, no frills place, but it served us well. We LOVED opening the windows and sliding door to hear the ocean waves and feel the great breeze! Note there is no elevator. Two nights max is all one needs on this side of the island to see the falls, rainforest, and volcanoes.

Prós: Location was the only plus for the hotel

Contras: Overall cleanliness, did not service our room for 3 days, roomed smelled like vomit when we got into it. No air conditioning made the dinginess and smell worse.

Prós: Good location, nice pool. Close to Reeds Bay Park. They did move us to a unit at the far end within a stones throw of the sea! That was really nice! Housekeeping staff were Great!

Contras: Just happened to come when it was really Hot & Humid. No A/C so wasn’t really comfortable till night time.

Contras: There was a coffeemaker in the room but no coffee. Inexpensive price, so can't expect more than a clean, comfortable room.

The staff upgrated our room to the second floor with the bay view. The room was excellent and super clean! I highly recommend this hotel.

Prós: Location was great Quiet rooms. Clean.

Contras: Walk up steps only, but was told before I went there No elevator or a/c, but was told before I went there.

Prós: Very clean and exactly what it stated

Contras: Beds outdated, mattress not comfortable

Prós: Although the decor is a little dated, everything is well cared for and the room was SO CLEAN and so tidy when we came in! The bed was comfy, the staff was personable, and I got to watch a sea turtle munching on algae from the back staircase.

Contras: The WiFi was really spotty in our room, and the network wasn't password protected. The shower head was meh. Other guests were a little loud in the afternoon but they quieted down well before bedtime.

hotel is old but ok. no elevator so have to drag you suitcase up 3 flights of stairs. room had a coffee machine but no coffee is provided.shower is very difficult to control water temperature.

Prós: Good price

Contras: No elevator...

Prós: Clean and pleasant staff.

Prós: Room smelled bad. Hard bed. Unfriendly staff.

Prós: It was cheapish. That's about it

Contras: Very small rooms. No lift. No aircon. Very dated. Airport noise. Wouldn't recommend.

Prós: The woman at the reception desk when we arrived was full of the aloha spirit and very helpful. Location overlooking the bay was pretty.

Contras: The hotel was worn and had seen better days.

Prós: Cama confortável, lindos lugares a volta . Muita natureza. O centro da cidade fica 25:30 minutos a pé.

Prós: Localização, do estacionamento e da piscina

Contras: Paguei a mais por um estúdio com vista para a baía, mas a pequena varanda de 20 cm de frente, tinha que ser mantida com a cortina fechada, pois o quarto era bem na quina do prédio, e a escada do prédio, onde transitavam uma série de pessoas, retirava toda a privacidade do quarto. A outra janela dava vista para o outro prédio, por isso também tínhamos que ficar de cortina fechada. Do lado de fora vi 8 apartamentos com balcão de verdade e vista para a Baía, gostaria de receber a diferença do valor que paguei

Prós: Os quartos são limpos, espaçosos e confortáveis.

Contras: A falta do ar-condicionado.

Prós: Bed was comfortable

Contras: Door was opened when i was sleeping. Tiolet leaked at base Shower wiit working while soaping up. Was told i would only be charged $50 for the stay, but was charged $70 TV didnt work

Prós: First they offer for breakfast fresh fruit, pastry ,coffee. The location is great. 10mins from Hilo Airport. The gardens are beautiful. And for $12 they do a load of laundry.

Contras: Well the bed was so so

Prós: The bed was comfy. Room was very comfortable.

Contras: The window was broken. Couldn’t lose it

Contras: Dirty and old place

Prós: The property is beautiful and vibrant with plants all around. The room is very clean and tidy. The staff was very friendly and made our stay even better.

Prós: one of best breakfasts ever

Contras: Mechanical Noise entire night under floorboards and was not explained except that problem could be bamboo.

Prós: Location except it did not feel safe there

Contras: In great disrepair

Prós: Breakfast is fresh! Thoughtful staff! Would definately stay again.

Prós: The old fashion Hawaiian atmosphere

Contras: I little challenge trying to adjust the perfect water temperature for the shower

Prós: Atendeu bem a estadia.