Internet did not work. Staff not responsive to resolving issues. Very limited breakfast selection for the prices they charge. Far too many pieces of broken equipment in the gym.
The comfort away from home and tranquility of the environment. The view of both the city and the beach.
Please write at least 15 words
It was value for money and comfortable.
Nothing. The rooms are dated. The services are expensive and the location is absolutely terrible.
Special the towels are really miserable I ask for a dry cleaners few t-shirts special one Lacost they don't did dry clean and they damage completely the shirt $185 shirt It is not a5 stars at all
Very friendly staff....nice atmosphere Not really anything
Calm and reassuring in a busy city. Good value with online booking (as a retired academic I would not normally afford a Hilton)
Hotel rates where excellent given its grading. The location of the hotel was very convenient as it is close to the beach front, yet not exposed to heavy traffic associated with the latter. Parking space not user-friendly for bigger sedan cars
Convenience for what I required. The lack of facilities and service for a hotel of this international category.
Relatively good service at the Hilton, front desk was just amazing, with check in and making sure all is in order. A place to stay with a family for leisure as well as business as I've always been here only for meetings and meals before. The location, reception area, pool, gym facilities and restaurants were good, the service were pleasant and the staff friendly. Rooms needs a bit of attention to detail and carpets. Breakfast was a combination of luxury and variety.
Superb service, fit for a 'king'. Location is ideal and central, secure.
the hotel has transformed from the last time we stayed there - 25 years ago for our honeymoon. had noisy neighbours
The bedding and alacarte breakfast. Allocation of rooms is very poor. You find given a room which is already accupied by someone.
Wondeful room The rooms cleanliness could have been improved. Carpets were not clean.
Everything about the hotel was excellent except there was no bar fridge in the room. Nothing
breakfast Matress was old, no plugs for cell phone
Having your buffet suppers Room service, I had to phone 3 times to get some ice, my husband was very ill and I needed ice to make a cold compact for his head, the biggest problem was if I was going to pay for the ice?
Proximity to the beach Ease of check-in/check-out Inability to have iron & ironing board; forced to use hotel valet
The comfort of the room and the first class breakfast buffet. Your reception is too slow, the check in should not take longer than 5 minutes. The room was not ready at 14h00.
View from balcony Unfriendly and slow reception staff
gym swimming no gymnasium
Location was good for day activities only First impression was the condition of the building, very outdated, very inconvenient ascent of stair from parking lot with all the luggage. Internet never worked in room, even after getting vouchers from staff. Bathroom had moss on floors and outside furniture was disgusting. The breakfast room staff kicked us out when requesting a cup of juice 30 mim before opening due to an early tour we had. Overall very dissapointed.
Excellent service, very welcoming and Felt like home
The room was specious and had sea views. nothing
The room was clean and the staff was very friendly The lift needs some upgrading
We loved the informall but extremely helpfull service from staff who were the best we have come across in a long time A credit to the hotel. Nothing
Staff were very helpful. Taxi driver associated with the hotel was excellent This room was classified as 'Disabled'. We were on the 8th floor. Neither of the 2 lifts were working when we returned at night so we had to climb 8 floors. Luckily at age 59, I can still climb 8 floors but many would not be able to do this. I would not return to the hotel for this reason.
Great location, very vibey café on ground floor (Café Jiran), elegant 60 styles lobby. Prices are good and staff are very friendly. Rooms quite basic, blue plastic sheeting on windows (presumably for thermal protection against the sun) is tacky. The family suite, which is advertised as having two bedrooms, is really one bedroom and an upgraded broom closet.
Excellent value for money and outstanding cleanliness all over. Hotel parking was a dissapointment without cover.
A very enjoyable stay, the family loved it. Super breakfast buffet, friendly staff. Aircons not working well
The layout of the room , it was very spacious. Bathroom was a bit cramped .
The staff were exceptionally friendly and helpfull Nothing about the Hotel - just a few arrogant guests at breakfast
Room cleanliness, room set up, good staff - very helpful Not bad, but the fact that you are stil renovating (dust) Eating area (would prefere buffet)
The cleaners were very friendly all the renovations because my clothes were damaged bt the paint, so our stay was unpleasent
Beautifully redecorated, the public areas are lovely and accomodating. A lot of the old bits have been retained and it has the lovely old world feel. Very pleasant. Not really anything not to like
The service was great and the people was friendly. Relaxing atmosphere.
the position and facilities were fantastic as well as the breakfasts service a little slow at times
The location "on the beach" is superb. Breakfast on the verandah overlooking the waves - what a great way to start the day !!! The room was extremely comfortable and the balcony an additional plus. On the negative side the cost of meals was very high (the curry buffet at R190 p.p. did not give as good a value for money as other nearby eateries) See above.
Service & Friendliness of Staff plus the location was superb
Quiet and the staff were very helpful By phone the cost of the room was R1080.00 However, I booked on line and was charged R1820.00 Why is that??
The views. The lift on the 2nd floor did not arrive when pushing the "down" button. After 5 minutes in the heat of the foyer, we decided to push the "up" button and it arrived in seconds. This happened every time so there is a problem. Also, the area by the lifts is extremely hot - you need a fan or aircon here. I would not swim in the pool as it looks so dirty.
nothing special, just went for the world cup hard to find plugs in the room
The Hops bar was friendly and reasonably priced. The pool area was in the shade all day. Also the water went off for almost 24 hours.
The only hiccup was the lost room service food order for my 4 year old daughter, which took more than an hour to rectify.
Location to Durban central but not in the centre. Quiet and comfortable The power went off for 12 hours and they did not have a standby generator. It was very hot and corridors were pitch black with no lighting.
Staff were good and very helpful. Location was good as between the city centre and the other areas of Durban. Nice veiws of the river and beach and so peaceful as not overlooked
Rooms are a nice size, and the microwave was a bonus.Breakfasts were great! Good value and decent selection The bathroom needs an update, toilet seat was marked and the shower seals had black marks on them. The mattress springs were a bit flat.
Proximity to the marina. The suite was quite acceptable. Breakfast good. No room service after 10am - according to reception. The room phones only worked intermittently. Reception was sloppy & unhelpful in organising transport. Reception didnt even know how long I had booked the room and 3 times blocked the door key!
From arrival to departure, we were made to feel that we were guests and not just people to fill rooms. We would stay there again when next we visit Durban.
Although its in the city, you don't get to hear to city noise and the views from the hotel are very nice the furtniture in the room is going.
Helpful and freindly Wind noise from badly fitting windows. Could not get breakfast as too full.
They have a gym with a nice view at the top floor. The back and neck massage was the best I've ever got. The hotel is gallant but old, in a busy street. On their website they advertise a glorious hotel with 5 restaurants and more, just one was open, buffet style, good food but our wine glasses came wet and dirty.
The Royal Grill is magnificent. The staff are extremely friendly. The bar is quaint.
Breakfast was very good, the location in the center of the city is good, you can walk to the beach (± 1 km). the staff at the reception was not interrested in the customer
friendliness of the staff no
Well-spoted Internet was terrible in the 9th floor where I stayed. I found a cockroach under my bedroom.
Gorgeous view of the sunrise. Great location. The staff were welcoming, and gracious. Our room felt like a converted broom closet. For a hotel of this rating, I expected something a bit more spacious. Be wary of windows that open wide without any safety precautions. It was a bit hairy being on the tenth floor, and leaning out of the window with nary a safety net in sight!
The friendly staff and Tosca's breakfasts are "Simply The Best" in town
The gardens were fabulous, the rooms very comfortable and Tosca and Gary were wonderful hosts. They helped us organise car hire and provided us with useful info about places to eat, getting taxis etc. Really enjoyed sitting on the terrace watching the electrical storm! A great place and very handy location for Kingsmead Cricket ground.
Everything was outstanding from the moment we checked in to the moment we left
Our mornings were glittered by breakfast on the deck with a sea view of ships docking in. Best servive from the staff and be sure to see us very soon. Thanks for making my weekend breakaway excellent..Regards Amos, Karabo and Gomolemo
Its over rated. Should have been classified as 3 star and not 5 star.
Very comfortable and very friendly and attentive management. A pleasure to stay there.
Gary, Tosca and Daphne were incredibly welcoming and nothing was too much trouble for them. They were extremely helpful and provided invaluable advice on places to go and how to stay safe etc...
Beautiful view and garden. Staff was very friendly and helpfull, and made you feel at home. Made suggestions with regard to outings, eating places and taxi services. Did not have a bath.
The breafast. Poor housekeeping,not enough security since the parking is a bit far from the hotel entrance.
Nice clean rooms, with excellent service for both breakfast & dinner. The bar often ran out of beer
It was well placed for Centrl Durban
n/a Parking garage excess should be available at for 24 hours. Got Back to the hotel at 2 in the morning left car parked outside the Hotel and picked up a traffic fine. Was not aware parking facilities were available ata certain time only
Efficient servicing and cleaning of room. Very good breakfast. The room was excellent for comfort. There is only one bar which is also a public bar onto the main street. There should be a more private hotel bar where people cannot come in off the street.
Safe, relatively easy access to the places in town that I needed to get to. Reasonably clean. Extremely expensive for what it was. Due to the Lions being in town but the room photos online belie how budget this hotel is. If it hadn't been the only one available I doubt I would have stayed here in the first place.
Not the best hotel I've ever been in . This experience was more like a roadside motel. Had to ask for things, Bathroom very crammy. Tv didnt work on few stations. Had to ask for condiments e.g. miilk, sugar for tea & coffe in room. We were 3 people, only got 2 milk each time-just enough for 1 person/cup. Had to ask for toilet paper etc...
The staff were very helpful and courteous and the room was clean and comfortable. The only point of concern was having to park in the parkade down the one way street. The street beyond the hotel was dirty and one did not feel safe when returning to the hotel late at night. There was also the smell of urine outside one of the night clubs.
Breakfast No room or bar service
Everything was well during my stay at your hotel. Your breakfast:- you must add varieties, you saved us with the same breakfast as the first day we came there. Your sausages were not tasteful at all in such a way that we couldn't eat them.
It was in a quiet area, beautiful. Lots of information in the room about stuff to do in Durban. The owners were lovely and informative. The staff was attentive. The breakfast was quite good and there was plenty of it (not stingy). No. I liked it a lot.