Hotéis perto de Aeroporto de Cuenca

Prós: The decor and style fit well with the colonial area we were in. The gardens are exceptional. Top notch hotel. Facalities great.

Prós: Best hotel in Cuenca. It may have been the best hotel of my life. Beautiful 5 stars staff are amazing above and beyond.

Contras: We loved it all.

Prós: Welcomed with a glass of champagne! The garden; filled with different colours, scents & plant varieties. The suite was as expected and even more. Car park opposite the entrance. Outstanding hotel in Cuenca .

Contras: The suite was a little bit chilly during the night and the staff brought an electric heater witch solve the problem . Thank you

Prós: Staff manners are impeccable and welcoming

Contras: It could not have been better

Prós: Beautiful gardens, attentive staff. The hotel has an upscale feel with historic décor. Excellent dinner and breakfasts.

Contras: Garden Rooms are generally lighter, cooler, and more modern than the ones in the main building.

Prós: Specially the garden and the restaurant. An oasis of tranquility in the middle of Cuenca.

Contras: Nothing

Prós: Helpful staff and great location to visit everything in Cuenca. Fabulous breakfast too!

Contras: Very very tiny room! And no windows. Also if someone is talking in the corridor or there’s a celebration on in the lobby the sounds carries through to your room

Prós: The staff, including the owners, were exceptionally nice and helpful to us. That all treated Us like royalty. Everyone went beyond what would have been expected. The go teal is absolutely stunning. I loved our room (Royal) was large with a beautiful canopy bed. The common area with garden and restaurant was lovely. It was all decorated for Christmas!

Contras: This was a VERY minor point but it took quite a while for us to get hot water in the shower, .....but we did get hot water finally. We just had to run it a while

Prós: The setting was magical. We stayed in one of the garden rooms and I really just wanted to sit in the garden and literally smell the roses. It was beautiful and very well cared for. The small details were charming-water bottle at night , notes and candies left at turn down in the evenings. We had to leave before expected and the concierge was a HUGE help changing all our flights and hotels

Contras: I entertained a group of friends in the dining room and the food did not match the price or the very nice service. It actually was the worst meal I had on a 2 week trip and was overpriced for the guality of the food.

Prós: The photos online did not do this hotel justice. It was even more beautiful in real life! The staff were very welcoming and helpful - definitely exceeded our expectations.

Contras: The Spa area can be improved in terms of having a relaxation area (chairs/sofa etc)

Prós: Luxo, conforto, ambiente agradável, localização e solicitude dos funcionários.

Prós: Great location, breat breakfast, very clean rooms, nice staff, has it’s own garage.

Contras: We were on the 7th floor, and the elevator was out of funtion all the time of our stay. We had tu use the staff elevator which was in bad condition.

Prós: Good place and excellent location near to the principal park and historic center

Contras: Nothing. Only The park space is small

Prós: The location is excellent.

Contras: I have not received my invoices.

Prós: The staff

Prós: Camas boas. Staff gentil e atencioso.

Contras: Cheiro do hotel nos corredores. O café da manhã também não é o ideal, mas é bom.

Prós: Localização ótima e staff muito atencioso. Bom banheiro.

Prós: Limpeza.

Contras: Tamanho do banheiro

Prós: os melhores quartos são de frente para a rua, as camas são muito confortáveis e o ambiente é muito acolhedor. Todos funcionários o tratam muito bem. Alguns nos reconhecem, mesmo tendo se passado vários meses de outra estada.

Contras: nas noites mais frias faz falta um aquecedor nos quartos... Os quartos que dão vista para a catedral parecem ser menores e as janelas são visiveis dos corredores do hotel... não se pode deixar as cortinas abertas...

Prós: Breakfast is great, we love the food and the service. The location is the best, we were able to walk anywhere we wanted to go on this trip. We also enjoyed the room service. Internet is really good and solid. The parking and the access to the riverwalk through the parking lot is a plus.

Contras: Room 106 is directly under the kitchen, and if there is a late party in the dining room there is noise from the kitchen in the room. It is also one of the smaller rooms. No room for a desk, which would have been nice. The room needs telephone instructions. We could not figure out how to call the front desk or the kitchen until they gave us instructions. The room could also have more comfortable chairs than the antiques we had in the room . Wish they could lower the rates a little. After the lockdown some hotels discounted, others raised their rates. This was the most we have ever paid at Victoria.

Prós: After a decade visiting Cuenca and staying each time in a different hotel, we can say Hotel Victoria is the best hotel around. The location is perfect, having secure parking in such a central location an extra bonus. The building is exquisite in its classy charm and the customer service from each member of staff (including the gardener!) is friendly and welcoming and not as pompous as you might expect from this class of hotel. Breakfast was tasty and generous, beds and linen were very comfortable, nice hot shower, double glazing on the windows secured a very restful noiseless sleep. We would definitely be back.

Contras: As we were traveling with young children, i wish the bathtub had a plug so that it could be filled up for them and not just used a shower. I never mentioned this to the staff, and I'm sure if I did they would have solved the matter.

Prós: Breakafast was all right

Contras: Breakfast

Prós: Nothing

Contras: Everything

Prós: Breakfast was excellent! Lunch was divine! Dinner was exceptional!

Contras: An extra blanket in room. I had a double bed, so I just doubled up the blanket.

Prós: the staff, except the older guy without badge in his uniform

Contras: All the staff are nice and helpful, except the older guy, I don't know his name. I asked him something with English, his manners is so rude and said that he doesn't no English, and then he doesn't care what I want.

Prós: Location is extraordinary

Prós: A vista do restaurante do hotel é bonita

Contras: Um olor úmido no quarto absurdo, moveia velhos tudo muito velho e sujo. O banhero caindo em pedaços e internet que funciona só perto da mesa.....que bom que tenha que voltar no quarto só para durmir.

Prós: Decoração do hotel, conforto, localização, atenção dos funcionários e um café da manhã excelente.

Contras: O acesso do estacionamento.

Prós: Casa colonial muita charmosa, funcionários cordiais, comida do restaurante El Jardim deliciosa.

Prós: Strategic location. Well maintained colonial style furnitures. Friendly and helpful staff

Contras: No electric jug

Prós: The attention of the staff was exceptional, specially Alejandro.

Contras: We liked everything

Prós: everything beautiful decorations and comfortable bed . seemed like a first class hotel. lovely wood everywhere . it is a remarkable hotel

Contras: nothing

Prós: The staff was extremely helpful and attentive. It was an extremely pleasant stay, and the facilities were great in spite of COVID restrictions. The location was also fantastic in historical downtown Cuenca near great restaurants and historical sights. The hotel's restaurant was itself very good (see below for more on the food, which is actually good), and the free wifi internet connection was quite good.

Contras: I honestly cannot think of anything I did not like. One of the days, the main housekeeper staff was absent for personal reasons, so there was no room cleaning. The hotel responded by giving my girlfriend and I a free dinner, with no restrictions. We were supposed to be out quite late that evening beyond the restaurant's closing hours, so the restaurant stored our food and re-heated/re-cooked some of it to ensure it was warm when we returned. It was a very kind gesture.

Prós: Arquitetura

Contras: Quartos com pouca ventilação natural

Prós: Nice and helpful staff, good breakfast and lovely facilities with traditional style. Wonderful location.

Contras: Room was a bit small, but still confortable and clean so no big deal.

Prós: Everything was great!

Prós: Everything. It’s a fabulous hotel, in an authentic place, family managed, it was purely incredible. The breakfasts were the most complete I’ve ever had. Easy, I didn’t need to eat for the rest of the day after that. The family really helped me & made me feel appreciated, they are very thoughtful. The rest of the staff are adorable, present & yet invisible, really sweet and caring. It’s a grand hotel, but without the anonymity of one, they cherish their client & make them feel great. Honestly, one of the best hotels I’ve ever been in my life. & trust me, I do see a lot of these.

Prós: Very friendly and accommodating staff. Large clean rooms and facilities with nice restaurant on first level. Great breakfast provided as well. Highly recommended with a prime location in Cuenca!

Contras: N/a

Prós: Very pleasant staff.

Contras: Spotty WiFi

Prós: A family run operation, feels like a home. We stayed for 10 days. 2 beautiful courtyards to relax in. Excellent value.

Contras: You can here outside the room, but no big deal.

Prós: they gave me a great breakfast. It was even too much for me

Contras: everything was wonderful. Thank you again for your kindness

Prós: A decoração é linda, o espaço é muito agradável. O restaurante anexado a pousada é maravilhoso. A cama é ótima, o banheiro também. Tudo foi perfeito neste local. Café da manhã delicioso!

Contras: A única coisa que não gostei foi o local ter nome de ''hostal'' e não ser um hostal na verdade. É uma pousada. Não há uma cozinha comum, nem microondas. Você não tem como cozinhar ou esquentar uma refeição.

Prós: Everything was just fine, helpful personel, tasty breakfast

Contras: N/A

Prós: Perfect hotel to go when visiting Cuenca. The location is perfect, near the most important places in the city. Staff is helpful and charismatic. I loved this place

Prós: The location is what drew me here. Very cool colonial feel to it too.

Contras: Really nothing to complain about but if I had to say something the breakfast could be a little better. But the breakfast was fine.

Prós: The house is beautiful and the staff was so helpful - they even called the bus company I took to help me find my missing hat!

Contras: The beds were not so comfortable - it says it is 4-star but it is definitely now.

Prós: Extremely clean and friendly, helpful employees

Contras: All well

Prós: Breakfast was nice. Staff are personable

Contras: There should be an option for "Do not disturb" or "No cleaning necessary", in order to be more economical and ecological

Prós: Hotel muito bonito. Bem localizado. Funcionários bem atenciosos. Quarto amplo, com camas largas e confortáveis.

Contras: Tínhamos que subir dois lances de escadas para chegar nos quartos . O café da manhã era com muita restrição.

Prós: Do bom atendimento, da limpeza e da localização.

Contras: De nada.

Prós: Localização. Atendimento bom. Café da manhã bom.

Prós: Dos funcionários muito solicistas.

Prós: Café da manhã bom, localização ótima e estilo colonial do hotel dá um charme.

Contras: Ponto negativo foi o quarto localizado no porão com a porta no restaurante do café da manhã, após as 7hs você acorda com o barulho de conversas e mesas arrastando. Além disso, o quarto nao possuía janela, apenas um vitrô localizado rente ao tento.

Prós: O hotel tem seu charme pela sua história. A localização é muito boa, dá para visitar toda a cidade a pé. O café da manhã é bom. Cama é confortável. Chuveiro muito bom Os funcionários atenciosos, educados, simpáticos.

Contras: Por ser uma edificação de 130 anos tem assoalho de madeira e causa rangido chato a noite ao transitar pelo hotel. A pia do banheiro é pequena demais. A garagem apesar de estar disponível é longe do hotel.

Prós: It was an amazing experience in total.

Contras: The only downside was that a few of staff could speak English. I would have definitely felt more comfortable if they could all speak English.

Prós: The hospitality

Contras: The room was too small, the bed same,

Prós: Super nice hotel, right in the city center. Amazing old building and decoration, like in a historical film. Wonderful team. Great restaurants. Breakfast was OK.

Contras: First room I had was on the ground floor and very noisy, could hear everything form the room opposite. But the great team solved this and I got a more quiet room on the 2nd floor.

Prós: The mood of the hotel is excepcional. Real boutique hotel experience

Contras: The junior suite could be a little bit small for a couple with a small kid. The beds are double, not queen size.

Prós: The wait staff in the restaurant are outstanding and attentive. They were all very polite. The food in restaurant was also very, very good!

Contras: Compared to the price at first I was shown a room without any windows. A bed and a toilet. Since I had the description of what I was going to get...I hardly got any of what I paid for. There was no view; and the loud disco music, latin music, and other music at the same time were highly disturbing. All the above happened because the initial hostess at the front desk was a very awful person. I needed a refrigerator as was written on my accomodation page...I did not get one and lost all the artisan cheese I had brought. I am planning to come back to Cuenca but will not stay at the Hotel Boutique Santa Lucia.

Prós: Great boutique hotel in the centre, excellent service, excellent breakfast

Prós: Wonderful staff, very nice breakfast, terrific location!!

Contras: There was nothing we didn't like.

Prós: Este é realmente um hotel boutique: charmoso, cheiroso, aconchegante e intimista. Uma delícia!

Prós: Nada

Contras: Tudo. O quarto standard nao tem frigobar, como informado pelo Booking.com O banheiro nao tem ventilação, o chuveiro é péssimo, o espaço do box é ruim. O quarto tem uma pequena janela para ventilação, o quarto é muito quente e sem a opção de ar condicionado, nao pode ser considerado um 5 estrelas. O café da manhã não é farto. A acústica do quarto é péssima, ouve se tudo de todos os vizinhos e dos corredores. O restaurante funciona no máximo até 21:30h e a localização não é apropriada para sair a noite com a família

Prós: Praticamente de tudo.

Contras: Nada a apontar de mal.

Prós: Localização do hotel, atenção da equipe para atender todas as necessidades!

Contras: Café da manhã poderia ser mais criativo! Faltou comidas locais, especialmente frutas!

Prós: Prédio do Hotel e sua decoração de época e bom gosto.

Contras: O quarto não dispõe de qualquer sistema de climatização. No banheiro, a bancada a pia é muito pequena e falta pinduradores de toalhas de rosto.

Prós: A localizacao foi perfeita. Os melhores passeios que fiz e lugares incriveis que conheci estavam no centro historico e proximidades, o que deu pra fazer praticamento tudo a pé. A equipe do hotel foram muito amáveis em especial a Barbara.

Contras: Tudo foi muito bom, porem o cafe da manha poderia ter mais variedades de frutas.

Prós: da localização

Contras: do quarto ser pequeno e a cama de casal ser minúscula para 2 pessoas, largura 1,31

Prós: Localização maravilhosa. Hotel em prédio histórico com todas as comodidades possíveis. Trata-se realmente de um boutique. Possui café cortesia a tarde. Funcionários muito educados.

Contras: Gostei de tudo no hotel.

Prós: Truly charming hotel right in the heart of Cuenca. Inner enclosed courtyard that let in the light and evoked colonial Ecuador. Not only was it beautiful, but the hosts there were extremely helpful and friendly. They went out of their way to make sure everything went smoothly with our stay. We could not have asked for more.

Prós: The location is excellent and the breakfast was reasonable according to the price paid. Staff was very helpful.

Contras: No hot water, which is unacceptable. The staff didn't control the noise made by other customers at night. Too nosiy.

Prós: Great location and great service, lovely hotel comfortable with colonial style.

Prós: Great Location. Excellent service, comfortable hotel in the city center walking distance to everything within the city and tram via. Beautiful colonial style.

Prós: Great Location. Right in the downtown area ata walking distance from museums and churches.

Contras: No parking. You have to pay extra for that.

Prós: Beautiful hotel building both outside and inside. Inside the hotel, the space is decorated very nicely. Helpful and friendly front desk staff. Great hotel location right in the Historic City Center. There are a lot of shops and restaurants around, everything around is safe and convenient.

Contras: The room I got was not in the best condition. It felt very dusty and dirty there. It definitely needs to be updated. The bed in my room was not really comfortable, the mattress was hard. The bathroom was tiny. I did not like the bathroom amenities, they were of cheap quality. Wi-Fi was working slowly, when it was working. There was no elevator from what I saw.

Prós: Central location, quiet at night, nice old building, terrific personalized service.

Prós: Good very complete breakfast, and more than I could eat.

Contras: I was told by the day manager that the restaurant would be serving until 8 or 9 pm. But when I returned around 7 pm I was told by the night manager that the kitchen was closed. Because of the Covid curfew other restaurants were closing so I missed dinner.

The rooms are Spanish colonial style, the staff goes out of their way to be helpful and informative and the rooms are comfortable with English TV options, WiFi, a safe in the room and great water pressure and hot water. I especially liked the balcony a little hard to find in Cuenca at this price range. Ecuadorian chocolates on your pillow, and a complimentary glass of red wine in the afternoon, a central location, great breakfast, the whole package. I was unaware that Friday night was Gringo night in the restaurant including a live band. The restaurant closes at 10 p.m. so noise is not a problem. We had dinner there and met many ex-pats who were very friendly, and even invited us to lunch the next day.

The hotel is well located, only three blocks from Parque Calderon, and close to the mercado and very charming. The first thing you see upon entering is a towering arrangement of roses in the dining room. The one-bedroom unit I rented was fully furnished with linens, and a fully stocked kitchen very comfortable bed and furniture. Weekly maid service is provided and there is a laundry on site. What makes this hotel exceptional is the staff. They are very friendly and helpful and I felt very much at home. Although the hotel is located in the center of the historic district, it was very quiet at night. I highly recommend Hotel Los Balcones for an extended stay. I had previously stayed in the hotel part and it was wonderful as well.

Prós: O pequeno almoço muito bem servido, com alimentos de qualidade e frescos. Os funcionários muito simpáticos e prestáveis. A localização é fantástica, perto do centro e afastado do barulho. Recomendo

Prós: O edifício, localização, staff!!

Prós: Localização, tamanho quarto, chuveiro e atenção do staff

Contras: Tábuas rangiam nos quartos e escadas. Portas de acessos restritas depois das 22 hrs. Ouví o barulho do chuveiro no quarto em cima do meu.

Prós: De tudo! Da cama, da ducha do banheiro, do café da manhã e dos prestativos funcionários do hotel.

Contras: Não tenho reclamações.

Prós: Excelente localização. Boas instalações, quarto confortável e limpo. Bom pequeno almoço. Funcionários simpáticos e muito prestaveis. Voltaria certamente

Prós: Wow! This hotel was so cool! We only stayed here one night, which I regret, because I wish we would have stayed here all the nights we were in Cuenca! I couldn’t stop saying “wow!”. Beautifully restored historic house made in to a hotel. Our room was so gorgeous with large glass doors that could open overlooking the street. We stayed on the top floor in a suite. Very clean and comfortable. The hotel staff were extremely kind. They let us drop our bags off at 7:30AM while we explored the city. They also made breakfast bags for us when we had to leave early on a tour before breakfast hours. If you are in Cuenca, you have to stay here! Book the suite, you won’t regret it!

Prós: Spotlessly clean, family owned and run. The chef is a family member and the food was some of the best I’ve had in Ecuador.

Prós: The facility is an old remodeled building with an interesting style and some stylish antique furniture. The staff was very friendly. I had a huge room with windows to the main street that was fantastic.

Contras: I had a huge room but it got cold in the evenings and night and there was not heating system and I was not prepared for it so I did get cold. The internet was slow. It was a painful process to share my pictures and I could not download the short videos I took during the day. The breakfast was okay, nothing fancy but I got one croissant and each additional croissant had an extra cost :-(

Prós: Friendly and helpful staff, very clean, great location, and beautiful hotel.

Prós: Historic flair, high sealing rooms, clean, friendly staff, super location

Contras: Breakfast could habe been better with more variety

Prós: Beautifully maintained historic mansion with three courtyards, filled with antiques. The hotel is shiny clean, sparkling clean. And the staff fantastic: helpful, knowledgeable, courteous. They even gave me a room to wait in when I arrived early and my room was not ready yet. The location can’t be more central! Just a block from the cathedral.

Prós: Beautiful, historic hotel! Excellent location!

Prós: The staff was awesome, location near cathedral made everything walkable and easy. Would stay again!!

Contras: N/A

Prós: Clean hotel, fantastic staff, fantastic location, very beautiful hotel (has a bit of the old French feel that permeates the city)

Contras: Cracked walls in the bathroom, temperamental shower. In all honesty probably more of a 3-4 star hotel than a 5 star one.

Prós: Localização

Contras: Falta de elevador.

Prós: Localização, higiene, atendimento. Prédio antigo mas muito bem conservado. Atendimento perfeito. Não possuem restaurante, mas possuem no hotel o menu de alguns bons restaurantes. Podemos inclusive fazer o pedido e solicitar que seja cobrado junto com a estadia.

Contras: Um pouco de ruído logo pela manhã. Acredito porque fiquei hospedado no primeiro andar. Geralmente iniciava por volta das 7h30. Como estava a trabalho não me incomodou, mas se estivesse de férias pediria para ficar em um outro andar.

Prós: Localização.

Contras: Iluminação dos quartos.

Contras: Não ter restaurante no Hotel. Não ter um bar.

Prós: friendly staff, clean room, clean bathroom with plenty of hot water , great location.

Contras: no elevator but it’s only a three floor dwelling, adults should request lower level rooms.

Prós: It was so clean, such a perfect location for Cuenca! The staff was SO helpful… they brought breakfast to our room every morning, parked our cars, made sure we were always comfortable and gave us tips for the city!

Contras: Nada.

Prós: Spotlessly clean. Nice quiet room with comfortable bed. Shower was nice and hot with great water pressure. Friendly, helpful staff. I will definitely stay here again.

Prós: The place is nice and has an excellent location. The staff was awesome and super attentive.

Contras: The toilet was dirty when I arrived and the bed sheets had hairs.

Prós: Ok location, about 8 blocks from central Cuenca (I think), it took us only like 10 minutes to get to downtown. The staff were friendly but it was SOOO COLD. Cuenca is very cold so a small heater would do A LOT in the hotel. If we needed more blankets I'm sure we would get that though :) Nice outdoor space with a garden.

Contras: Freezing cold in the room..

Prós: I had a comfortable room with a hot shower and a lovely view of the Center Gardens. The price was great and breakfast was included which consisted of coffee or tea and fresh-squeezed juice. You absolutely have to try the tree fruit juice! Also, fresh fruit, muesli, eggs made to order, homemade preserves and breads. Staff was helpful, friendly and accommodating! Both Spanish and English were spoken and I was made to feel quite welcome. I would definitely stay at Casa Macondo again!

Contras: Absolutely nothing I can think of except having to leave.

Prós: Great comfortable bed. Hot water. Great wifi. Great staff. Nice outdoor area. Great breakfast. Use of kitchen. Secure.

Contras: Liked everything.

Prós: The staff were great. The location was centrally located. The breakfasts were good. Fellow guests were fun.

Prós: Great location, super friendly staff. Also its a very nice old stylish building.

Prós: The staff are exceptionally kind and helpful - especially Francis and Jessica. When we had issues or problems they worked with us to resolve them and went above and beyond. They are the main reason we'd recommend Casa Macondo along with it's excellent location!

Contras: We reserved a double room but initially were given a small, cramped room which did not meet our expectations. However, due to the kindness of one of their other guests, we were moved to a much nicer, bigger room. Then the hot water stopped working but was fixed after a day.

Prós: A casa é muito bonita, com um lindo jardim O quarto era espaçoso O ambiente muito tranquilo e agradável Localização próxima do centro histórico

Contras: A cozinha do quarto deveria ser melhor equipada, para fazer as refeições, manusear os alimentos e lavar a louça Cobram adicional de 5% no pagamento com cartão de crédito

Prós: O local é muito bonito, silencioso, cheio de plantas e num casarão estilo colonial. O quarto era bom e o café da manhã gostoso. A localização é ótima e andamos tranquilos à noite. Possui água à vontade na cozinha então é menos um gasto para o viajante. O wi-fi é muito bom, inclusive nos quartos. Utilizamos o serviço de lavanderia e deu tudo certo. A equipe foi muito prestativa a todo momento.

Contras: Foi tudo ótimo, até os pequenos problemas a equipe resolveu prontamente. Por exemplo, inicialmente estávamos no quarto 3 mas a água do chuveiro não esquentava. O responsável no momento nos deixou verificar o chuveiro de outros quartos e acabamos trocando pelo quarto 5 onde o chuveiro era bom e quente. Uma sugestão seria no café da manhã podermos ter acesso a todas as opções, pois eles indicam que você escolha apenas uma das 3: ovos, musli com yogurt e salada de frutas.

Prós: Ambiente charmoso, bom café da manhã (pão e queijo a vontade, dois tipos de sucos naturais. Ovo ou salada de frutas ou iogurte uma operação por pessoa). Secador de cabelos disponível na recepção.

Contras: Quarto extremamente escuro e cama desconfortável, empenada para o meio.

Prós: Lovely, colonial style building in a very central location. Staff helped us organize PCR tests to go to Galapagos (they came to the hotel to do them) and also booked us private transport to go to the Parque el Cajas. Good breakfast. Overall, great value for money.

Prós: The building is nice & cool for sleeping Breakfast was very GD

Contras: Wasn’t aware that Santa Luca uses different voltage Uses 110 voltage Staff was able let me use adapter & worked fine

Prós: This place was awesome. Staff was very helpful and friendly. Breakfast was delicious. Location was fantastic. Decoration was very antiquity, which allowed opportunity for nice pictures Left very satisfied.

Prós: We stayed for 5 nights and had a wonderful experience with the staff. We were confused between this boutique location and the other hotel that is 3 blocks away; so make sure to share the exact address and not go based on hotel name. Breakfast was great and we enjoyed their wine bottles at the terrace (you can ask them to turn on the lights at night). They helped schedule the covid test at the hotel which was $45/person. They also provided assistance with printing out paperwork for our trip. Friendly and helpful staff. We hope to return in the future!

Prós: Very close to Cuenca’s Historic District.

Prós: The place is close to nice restaurants and places to visit. Staff is really helpful and they also offer private parking, which is necessary since is complicated to find parking in that area of Cuenca.

Prós: Great location, wonderful staff, great breakfast, beautiful restoration.

Contras: Like other reviews the floors are very loud, and thin walls offer little privacy. But small inconvenience!

Prós: boa localizacao

Contras: As fotos em booking se confundem com o outro hotel santa lucia, nao sao os mesmo quartos.

Prós: Café da manhã delicioso, preparado na hora. Localização excelente, a 3 quadras do parque Calderon. Wifi era muito bom, assim como a limpeza do quarto. O prédio é lindo! Uma casa histórica muito bem preservada!

Contras: Gostei de tudo. a única questão é que a janela do quarto dá pro pátio interno do hotel, então não se pode abrir, mas não chegou a ser um problema.

Prós: Localização; banho; conforto geral.

Contras: Café da manhã bom mas com poucas opções.

CASA Del Aguila was beautiful. Our 10 day stay could not have been better. The staff was friendly, helpful and so patient with our Spanish. Some staff members speak English. They helped us with tour information and airport transport. The location is excellent and safe, within walking distance to the main areas of Cuenca. The room was beautifully appointed with handcrafted furniture, lovely frescos, beautiful tiles, and a huge bathroom. Bed was excellent and linens were provided daily. Bathroom had shampoo, soap, and lotions. Our room had a nice view over rooftops to the mountains. Their rooftop patio was a great place to relax and read a book in the late afternoon. Breakfast was a full breakfast, which allowed us to stretch into late afternoon for lunch. We really loved the hotel. A slight downside is noise traveled in the hallway, but it didn't bother us too much. Nothing more I could ask for just continue giving guest the great service that you provide.

Prós: Location

Contras: Bad service

Prós: Nice place

Contras: Modern , eficient

Contras: I little be noise close to a busy street

Prós: Room was clean and comfortable.

Contras: Everything was good

Prós: Friendliness of the staff. They’re always ready to help guests with any need or recommendation. Rooms temperature is warm during all night and room size is good.

Contras: Bathrooms need more maintenance.

Contras: A little expensive. Compared to other similar similiar hotels in Cuenca

Prós: To staff were very friendly and helpful. The facilities were very clean and spacious. Breakfast was very good and lots of variety

Prós: Nothing.

Contras: The worst disappointment I've had in a lifetime. A hotel note 9.2 on Booking.com that should not have a note higher than 5. The room is not soundproofed, the curtains let in light and the breakfast is horrible

Prós: Hotel was clean and staff were very friendly. Check-in and check-out process were very easy. Comparing to other hotels we had stayed, breakfast was average. It has a variety of items to satisfy everyone; the bread was the most memorable.

Contras: It's no really a dislike...more of a convenient. The hotel was a 10-15 min walk from center of town. Given our tight schedules, it would have been better if we were a bit closer to the hotel. However, the taxi rides were very reasonable. Note that the hotel is pretty basic with no other amenities (i.e. pool, gym, etc.), but we wouldn't have time to use it anyway. It may a consideration for those looking to relax.

Prós: The breakfast was always varied & really well prepared. Staff could not have been more helpful, great people. Very professional & helpful.

Prós: The staff were very friendly and the room was clean.

Contras: I stayed at this hotel for 2 nights. The room did not look like the online pictures. The bed was very hard and uncomfortable. For the price, there are better options. Also, this hotel is not located in a safe area.

Prós: Every thing great

Prós: Atendimento excelente.

Prós: Do atendimento dos funcionários.

Contras: Tem um tampo na rua da frente do hotel. Quando os carros passam por cima, faz muito barulho.