good breaskfast, good location you need to pay a lot for internet access
We were given a room on the 11th floor with a big pillar right in the middle of it which obstructed the view of the TV (room 1103 I believe). When we arrived at 2pm the room wasn't ready - we were told to come back at 3pm even though the room should have been ready at 2pm based on their website information. The breakfast was fairly limited for a hotel of this standard and was in a cramped room - I saw a few people were told to wait for a while when they arrived for breakfast as there wasn't enough room.
The location The fridge made a lot of noise and we had to switch it off during the night. The bed gave me a backpain and when my partner moved that movement woke me up
Nice old hotel
the location and the room cost for internet - 29$ for 24h is expensive but still resonnable if you limit the usage to 100MB it's extortionate and totaly away from customers needs.
On arrival I was upgraded into a two bedroom apartment ( I was sharing a room with a colleague as part of a conference ). This was unexpected and extremely pleasant. I have no complaints with the hotel at all.
Prime location. Great free health centre with pool,spa,sauna and exercise equipment. Excellent staff. Recommend upgrade to suite.
The apartment was located in the excellent old government buildings. The rooms were spacious, well equiped and comfortable. The staff were helpful and attentive. I thought that charging for filter coffee was a little mean (we had just spent several weeks touring NZ in motels where at least one cup of fiter coffee was included).
Location was great. The kitchenette was good, The noise! I was allocated a room on the second floor and there was no double glazing so it was very noisy from the exterior of the building (particularly at night when you were trying to sleep).
Centrally located by Cathedral Square with good room/facilities and very helpful hotel staff
We had a suite in the old building which was lovely except for the street noise late at night - we were on the back overlooking the tram station. On reflection a room in the tower building may have been more restful!
The friendly, easy going helpfulness of all staff. The perfectness (not sure if that is a word) of the location. The ease of the web site to book a room from within N.Z and from overseas. We all found the rooms too warm and there was no a.c.
our stay at Quest Christchurch was a very pleasant one from start to finish. The staff on reception were very efficient and had us checked in and an upgrade from a one bed to a three bed given very quickly. The apartment was very clean and comfortable .
Went for the rugby and the ajoining rooms were well fitted out and suited our needs perfectly for 2 couples. well situated in the heart of the city and great private, clean hotel room.
Safe, secure and central. Nothing
Convenient location. Ability to cook own meals. Bed too soft.
Staff was helpful, kind and friendly. Laundry dryer not working properlly, took over 2 hours to dry a load of clothes. Rather be out enjoying in Christchurch. Staff was very kind and offer to watch clothing. But staff was also busy checking in and out other clients.
Food was better than at the typical hotel. The staff were accomodating and service-oriented. There was no in-house gym. Guests can use a facility 20 minutes away.
As soon as we arrived, the staff were expecting us. It was a cold miserable day and it was great to be welcomed so sincerely. The food was fantastic and it was handy to the city centre. No
Staff was warm and welcoming without being overbearing. Room was well appointed and clean. Great bathroom! Hotel was centrally located to "downtown" Christchurch and breakfast, although a bit expensive, was good and my Latte was delicious! Wasn't there long enough to find a negative.
The staff were absolutely on to everything, nothing was too much effort. N/a
Please write at least 15 words No
Staff was friendly and room was very comfortable. No gym on premises, but hotel guests can go to nearby local gym.
Quiet. Welcoming front desk and entry. Helpful staff. Good sized bathroom. Good food available. Excellent room rate. Espresso coffee avaiable. All in all a pleasant stay considering the earthquake had occurred on 2 weeks earlier. Please pass on my Thanks to the staff. Exercise equip. could perhaps be of a better standard.
The Sheep in the Lobby Every one calls you Bro plus there was an aful lot of New Zealanders at the Venue
Wifi access, large safe and location. Access to room before designated time. Excellent all round
Even though the total booking was already paid, the hotel charged me again. Now I'm trying to get my money back, what wouldn't be necessary if the staff were well informed. I got an offer at the moment of the booking but when I checked out I had to pay again, and for the current price, which was higher. I still don't know whose is the fault, the hotel or website. I hope this comment is useful to advice other people or at least to improve the services of both.
Excellent location, great rooms and friendly staff
Clean, comfortable accomodation. Friendly staff. Proximity to Isaac Theatre Royal. The room was too hot and the air conditioning was ineffective.
The quality and standard of the hotel and the assistance given to me when i asked if they could arrange a shuttle to the airport and also if they would check with a car hire company regarding the delivery of a car for me, this assistance was very welcoming. I could not fault the hotel in anyway at all.
Lots of little touches - 3hours free internet per day, nice bathroom accessories, very comfortable bed, big TV Absolutely nothing
A nice hotel
location - poor and expensive breakfast - towels were not very clean - gym is not realy a gym - it doesn't have any dumb-bells
Location - right in the centre of Christchurch, New & Modern No Problems
Excellent restaurant - both decor and food. Heritage room was spacious and comfortable. Lobby staff friendly, helpful and efficient Neighbouring bar patrons were noisy in the early hours of the morning.
The fact that it so close to the City. Staff were excellant with advice The price of valet parking and that everytime we got the car back, the radio station and air controlls had been changed.
Design of the room, lobby, access to PC, great breakfast, location Parking
Its clean modern rooms and perfect location The rooms were on the smaller side, but really not an issue
It was just wonderful. nothing bad to say at all. when booking i was not aware that you were so newly opened till we saw an artical in new paper about hotel. lovely... and we will be back!!! mary&aidan no.
The bed was extremely comfortable It was very noisy at night because our room was directly above the pub
We needed to change rooms on arrival as the first option was too close to the street and noisy. The hotel staff at reception were very obliging and assisted us with our request.
It's a new hotel, good location, really good breakfast, very high room standard, if we will come back to Christchurch again this will be the hotel, we will use again
We stayed in the Heritage room and were delighted with the old world feel yet with v modern facilities. Loved the high ceilings. Bathroom excellent. It was very central to all the things we wanted to do.
Restaurant was excellent Check in was slow
The staff were very pleasant and helpful. Location was excellent, close to Cathedral Square, I-Site, shops etc.We stayed for 5 nights and when we moved on to Kaikoura for a night the hotel stored our main luggage free of charge. Would definitely stay there again - great value for money. Can't think of anything we didn't like!
Excllent location, helpful staff cramped rooms, wifi charges atrocious
Proximity to central city; ease of paid parking; simple and straightforward service; clean and modern We booked in April, but on arriving with our booking forms for our stay in December, it was clear our booking had not been registered or had become lost. Notwithstanding that, in a bout 20 minutes a rom had been found and our holiday commenced.
The location. Situated in city centre. The rooms are very compact hardly space to move around.
The friendliness and warmth, the attention to guests there was not enough car spaces on our first night, not a criticism just a comment really
The location was very close to the very center of the city.
The hotel was very central and close to all amenities.We also found it very friendly and great value.
staff was quick and efficient, friendly and helpful. rooms are too small, but as we stayed there with a baby and a stroller, it is no wonder...For two people being outside all time it´s ok.
The Ibis Christchurch was a well maintained hotel with friendly staff and great facilities. Quiet rooms and a very central location
Internet access in my room. no bell boy to help with bags
Very friendly and helpful staff, lovely room and facilities very close to the city centre.
The Cotswold was a refreshing surprise - we did not know what to expect and are reasonably laid back about outcomes. The staff went out of their way to be sure we were happy - reception found us an alternative ground-floor room, appreciated by my 92 yr-old father (and myself). There was plenty of parking, the beds were great (important), the room was spacious (wonderful), location at the back of the complex was quiet, the food at the restaurant, and the ambience, were first class. And much more. Yoiu did us proud. Thank you.
Location and spaciousness of the 2 room apartment. Good shower and bath. Comfortable beds. Rooms, furniture and fittings were very tired. Gymnasium needs a complete overhaul. Improve professionalism of front desk - while the team were very pleasant, had to wait while the Manager and receptionist were heatedly debating payment of hours worked.
Although a little way out of the city there was a good bus service right outside the door and it was in easy walking distance of the casino and the free shuttle bus to the city.
Our unit was exceptionally clean and tidy. Bed was very comfortable, and the unit had in it everything which we required for our stay. Very pleasant and efficient staff. The Hotel is very handy to both the City and within easy reach of several large Shopping Malls. Would highly recommend this Hotel. Did not find anything that we didnt like during our stay.
The location was the best part of staying at the hotel. The bathroom had mould in the shower, and on the ceiling. The heater looked like it would cause a fire if it were turned on. The reception on the TV was terrible, the couch was so uncomfortable we sat on the floor.
buildings the out look the internet booking was bubbish.! think i got double charge for it. the rooms reservation are all mixed up. really bad !
It was the noisiest hotel we have stayed in.You should not let rooms to different parties with interconnecting rooms.
Room clean, stafff friendly and welcoming, nice resturant on site and a 5 minute walk to merivale or 30 minutes to Northlands shopping mall.
Good. Will make a return trip in the future. none
The service provided by the hotel managers was outsatanding.
Nice hotel near city centre, helpful advice on available restaurants
Very confortable motel that offers great service and a clean and modern accommation which is well equiped.
Helpful staff, good laundry facilities convenient location to downtown. The location was very quiet.
The staff helpful and welcoming, room clean and facilities Up to the standard expected. Tripadvisor rating seems accurate. might have been useful if there had been a couple of hotplates in the kitchen area.
Central location, quiet, excellent information given
Location. Plus Jeff was extremely helpful on recommendations/directions on restaurants nearby. Additional curtains in rooms will help the travel weary.
wright in town. and every helpful
staff friendly, appraochable. room very nice comfortable, clean, close to cente of town thought when reading up on hotel that the airport shuttle was included in price
Great thought has been put into the little details; anything that you could think of was already in our room. Our room was immaculate and very comfortable. When we checked in Jeff took the time to help us get a running start on our visit by providing a map and easy directions. This is the best hotel that we've stayed in so far here in New Zealand! If you choose this location, you won't be disappointed. Nothing
Good location! Good advises from the owner about nearest activities, restaurant etc... A great value for money!!!! Do not hesitate!!!! No cooking breakfast during weekends!
Far exceeded our expectations for quality and value
We stayed on the newer business level and the room was very clean and comfortable. The staff were very friendly and the free shuttle to the airport at 5am was much appreciated.
Very efficient shuttle midnight pick up at airport, friendly staff, most comfortable and well equipped room.
Nice and easy to get to from the airport, very clean and friendly. Quite and comfortable
Great location, well kept, good but expensive restaurant and rooms. Room service rather slow and not dependable
Clean comfortable Feels formal
We both thouroughly enjoyed our stay at the hotel, and found that we were treated very well by th staff in every aspect and found the rooms and beds to be very comfortable to our liking. The food and meals at the restaurant were to our liking and we were treated very well at the bar. All in all I would recomend the holtel to iur friends and will stay again in the future. n/a
The room was spacious, clean and above all very comfortable. The restaurant was very accomodating allowing us to eat in the bar area and the food was delicious. Also very nice spa facilities. Not forgeting of course that its amazingly close to the airport which is great for early flights, and its not located beneath the flight path so noise wasn't a problem.
The warm welcome we received there staff were very helpfull throughout our stay we were given a twelve oclock check out with no extra charges nothing was to much trouble for the staff. The hotel was better than expected.The rooms were exellant the hotel food was exellant.
The friendly staff,proximity to the airport( but rooms were quiet),24hr free shuttle to/from airport,free return bus trip into the centre of the city
The friendliness of the staff -the employee of the month picked us up from the airport at 1.30am and went out of his way to get us some milk on our way to the room. Wow!! Greta food, clean, comfortable beds and convenient. Noise outside of bags being pulled over path and talkin. Maybe late checkins could be put in an are in early morning when we had just checked in a few hours before. Maybe late checkins could be put in a quieter area and early checkouts be put there instead.
The friendly and professional staff on our last night in New Zealand made our three week holiday extremely memorable. We definitely plan to return! Everything was perfect!
the personal touch ie turning our blankets on because we were flying in late
Toured Christchurch and surrounding area. We arrived within twenty minutes of booking to find the rooms had been let to someone else, another motel was found nearby for the first night.
The friendliness of the staff and the easy well designed rooms Mattress could have been a bit firmer, but more a personal preference
The staff were excellent - very welcoming and genuine in their helpfulness. Coming from the UK, good service is a refreshing change and very much appreciated. A minor comment but I did find the bed a bit soft.
only stayed one night to catch next day flight the self rating 4 stars plus is a bit misleading
Friendliness of owners very helpful No
Nice, clean, apartment, ideally located for access to centre of town, and to major routes for further access out of the city. The hosts went out of their way to provide every bit of assistance they could (without being in the slightest intrusive). Perfect for exploring Christchurch, and its environs.
The owners were most helpful and very friendly.
friendly staff and adequate rooms with all you would need. probably could do with a little updating.
Close to CBD, lovely outlook over the park,owners very helpful with information and provision of transport on arrival and departure
Good location, several restaurants and one convenience store nearby. Easy walking distance of the city. Near to station. Quiet location but some noise from nearby road. Old fashioned decoration and room fittings
Centrally located for the purpose of our visit, comfortable and welcoming.
Ideal location when arriving from the South by car. Handy for the CBS Arena plus city centre. Was nice being across the road from Hagley Park. Double glazing reduced the traffic noice from the busy road.
Very helpful owner. Enjoyed our stay. Good position for walking into city.
I think the people at the hotel were some of the friendliest people I have dealt with. We did not care for the continental breakfast they had and thought it to be substandard to most hotels.
Convenience. I can park my car right at the door step, easy for me to load/unload my golfing gears.
people are very nice, the rooms are clean, not so far from the center.
Very helpful staff
a great place to stay really central for our trip and the lovely young waiter who brought us great toast and the neat boy who drove us to the airport and he was a great driver
Very helpful staff, nice continental breakfast, relaxed but businesslike environment
Food available on site and Carlton Hotel serving food a few minutes walk away. On main bus route to CBD (or about 15 minutes easy walk) and close to Hagley Park. Room was clean but basic. One heater in the room which didn't seem to generate much heat and would be somewhat inadequate in the winter. No exhaust or heater in the bathroom so lots of condensation, damp towels in the morning and fogged up mirror. On site parking is woeful - no allocated parking space for individual rooms and insufficient on site parking for all visitors - first come first served basis, otherwise on street parking.
Cleanliness Being told the wrong price for a taxi to the airport from your staff
Wonderful clean room with everything we needed, esp as we had two small children. The owner was the rudest man I have ever encountered. Whilst he did calm down and solve an issue we had, his approach was extremley aggressive and offputting.
The staff were helpful and courteous to me. Our room had a stained glass window and sweet shades. The room was spacious. The food at Jimmys bar was expensive.
As has always been the case, its nice to be treated like one of the family The "Burger & Fries" taken off the room service menu