Friendly staff, good sized rooms and close to the action. Couldn't find a corkscrew after 9.
really needs deep cleaning and update
Nice comfortable beds, spacious room, friendly staff. Carpet was dirty, air conditioning wasn't cooling enough, breakfast wasn't appetizing. Waffles were stale and the eggs tastes like they were sitting in a plastic container for a long time. The toilet wasn't working properly.
The hotel grounds are very nice and lush green. No continental breakfast
We reserved a suite. the room contained two full beds with a stitting room. they were well eqipped with a small kitchen area, microwave, single serve coffee pot and fridge. Although there were some stains on the carpet, the room was clean overall the room was a bit dated. The spanish style was pretty, but it seemed like they hadn't changed much since the nineties. the beds were kind of hard. They had mattress pads but it was obvious that the mattresses were cheap. There was a breakfast buffet but it is not necessarily included with your hotel stay. We had to wait because they didn't have us on the list for free breakfast, even though i know it was included when i reserved the room. The food wasn't anything special that it needed an additional price tag. For the price I would have expected a lot more. Also, the doors to the rooms are glass, so we could hear a lot from the pool area. also, the floors seemed thin. My two year old was running and I couldn't help but think that the people down below were probably hearing it. There was a sign in the front window that they are going to be under new ownership, so hopefully that means that there will be some needed upgrades
The bedroom with the king bed was independent of the livingroom which meant my wife and I could watch television while the baby slept in the bedroom. The crib they brought was sturdy and surprisingly clean. The engineer came in the room to turn on the heater and he was very polite and quiet. Breakfast was good, but not amazing. The carts used by staff are loud and sound as though they constantly bang on things. The cleaning staff was a little loud, too. The heater didn't work, even after the engineer came, it got very cold in the room.
I love staying here. Every time I travel to Southern California, I always book my hotel at Radisson Suites Hotel Buena Park, CA. It had been a great experience :)
Everything, location was perfect, clean, perfect customer service. Nothing to say
The complimentary breakfast had a great selection, the food we ordered from their restaurant was good and the pool area had a very tropical feel to it. The rooms had a very homey feel to them and very private I reserved the room through Kayak and it took over 20 minutes to find my reservation. We ordered room service on our first day there and they told us to leave the dishes outside our door and they would pick them up....they stayed out there for 2 days
The serenity of the palm trees and fountains surrounded by greenery in the general layout of the entire facility was very pleasing. We loved the size of the room and the balcony sliding door. The restaurant staff was pleasurable, friendly, and personable. The restaurant didn't have item listed on their menu, i.e. strawberry sauce of the cheesecake not listed in the description and the continental breakfast wasn't appetizing as far as looks. When I asked for more coffee supplies they were not provided. The toilet didn't work some of the time and the bath faucet constantly leaked. the palm trees could be maintained a little better.
Size of room was great. Nice layout of room. Free breakfast was good.
Location can get loud at times, especially when Medevil Times is getting out.
Room size, proximity to KBF and Disney Bed was very uncomfortable, and very shaky!
The park was close. The room was extremely dirty and dusty. The carpet had stains and the bathtub was disgusting. I was a little upset because The room did not have a microwave and I was unable to heat up my infants milk.
Staff friendly and helpful. Conveniently located next to both Knott's parks and Medieval Times and Pirates. Rooms small and hot. Needed to run the AC full time because my wind directly faced the sun.
How close it was to Knott's. The beds were hard and the walls were thin but overall it was bad for the price.
At night, the hotel/neighborhood was very quiet. The room was clean. The room heater/air-conditioner/fan operated quietly. After 8am in the morning, it got noisy because of renovation work being performed on rooms a few doors down the hallway from our room or possibly on a floor above or below our room.
Amazingly friendly and knowledgeable staff. We left every conversation with a smile. Not much, maybe the bathrooms could us a bigger and more modern tub. Us bigger gals can't enjoy a good soak. But over all my boyfriend and I truly treasured out first Valentine's weekend together and were so happy we stayed at Knotts .
Right next door to Knott's The whole property looks like it hasn't been updated since the early 90's... probably because it hasn't. The rooms are kinda ugly. The walls are paper thin. Room service is a joke (screwed up our breakfast order three different ways). The staff can't be bothered. Stay elsewhere and pay extra to park at Knott's. You'll be glad you did.
Found a room for a great price a few hours prior to arrival. Located right next to Knott's Berry Farm. Bed was comfy. Room needs updating Plan ahead if using room service for breakfast. We made the mistake of ordering at 9am, which is an hour before the park opens... it took nearly an hour for food to arrive... food was meh. Bring swim stuff. Great pool area for kids... splash pad was nice item to differentiate itself from other hotels. Overall good value for our needs Overall the hotel is in a state of disrepair. Just little things really, stains on curtains, dents on walls, spots on fixtures.
Its average hotel. Needs refurbishing. Its not 4star.
It is clean and quiet. The restaurant needs a makeover. Gordon Ramsay could help this kitchen nightmare.
Nothing! I booked a king room they gave me a double queen saying it was kayaks fault. The matresses are rocks. The fire alarm went off in our room only in the middle of the night, about 2am, and when we called down stairs to remedy the issue security was sent to investigate US, if I wanted to smoke I would have chosen a room that allowed smoking but my husband and I are not smokers. The next morning house keeping woke us up around 8am in the morning trying to clean the room we startled her because she said "they" told her we had already checked out but we obviously had not and check out was not until 12pm. Worst experience ever with a "nice" hotel. We will never go back!
The pool was great. The courtesy shuttle was free & the bell captains were very accommodating & dropped us off where we requested within a useful radius. The onsite shop was very handy. Check in & check out was fast. The hallway & carpets are looking a bit old & worn.
interior was nice when we came inside the room They only clean our bathroom one day for a 2 stay day
Main lobby is nice, toiletries were great quality Front desk staff member was short and rude. Outdated rooms that need a lot of touching up.
the place was clean and very well taken care of. good location. nice rooms, except for (see what i didn't like) i was woken up at 9:00a.m. by some sort of knocking maybe caused by expanding joints or metal or possibly construction occuring in an adjacent rooom. i was in the quient wing so the knocking made it more irritating. it went on from 9:00a.m. for at least two hours. i had arrived early that morning like 1:00a.m. and hope to sleep to about 11:00a.m. but with the knocking that wasn't happening. i had to get up and get ready and leave to avoid the annoyance all together. there are many factors/expectation one has when staying at a hotel. with this particular stay i was hoping for a long and good night's sleep. the hotel failed in that respect. that was the most important aspect of that stay given my arrival time and need of a solid rest before a long drive home. disappointing!
Huge parking fee! Whatever rate you see, add $16 to it before you decide. There are other options in 1~2miles with better value and free parking. Moreover, Hilton has no breakfast, while others do.
Excellent fast check out system Check in system a little slow
We always like staying at Hilton Anaheim when we come to Disneyland. It is close enough to the shuttle parking lot that we can just walk there, saving us money we would have spent on parking. It also helps when some of us want to stay at the park longer. Those who need a break can return to the hotel to rest. The Hilton has a Starbucks and a food court. It also has a restaurant and bar. The service is great too. The room was clean and spacious. So glad there is a fridge. There was a long line at Starbucks in the morning. I guess we all wanted coffee at the same time.
Location was good Everything else sucked .
Clean very well maintained lobby/bar/restaurant. Staff was friendly and helpful. Bedding was clean and cozy. Location was good. Shower was horrible. The water was either hot hot or cold cold. U could not get warm water no matter what time of day (morning, late morning or late at night). The ceiling in the shower had peeling paint and drywall (leaving a hole in the ceiling) Room was in need of some updating. Restaurant was way over priced. $16 a day for parking
Very helpful and friendly staff, specially Mike from security or lost and found. He went above and beyond to help me. so He deserves a very nice paycheck rise. THANK YOU.
Room was clean and comfortable. Easy walk to theme parks. Ticket purchase convenience Parking fee is high and availability is terrible when there's a convention center event. Our room was a *mile* from the hotel lobby
The only pros to this location are the location and the beds. I have never received such poor customer service at a 4 star hotel. My husband and I called around noon day of our reservation to confirm that we wouldn't lose our room and were reserved for a king size bed, we provided our confirmation # and were reassured that our 7pm estimated arrival wouldn't affect anything. Turns out that was a miscommunication. After being placed in a double room directly across from the elevators, we returned to the front desk to rectify the situation. The employee whom helped us was completely lacking in compassion, barely looked at us, and treated us as if our requests were a bother to her. After being told they were fully booked, we then asked that we at least be placed in a quieter area. The 2nd room was directly across from the ice machine and had a rattling AC vent. We then returned down to the front desk, because if you try to call your phone call goes unanswered, and asked to speak to a manager in order to explain our frustrations. He also was not accommodating and treated us unkindly, in fact he harshly told us that that is "what we get" for booking through a third party site. Finally after his departure, the poor employee whom received us that 3rd time, expressed her surprise that he didn't help us and chose to rectify the situation herself placing us in another king size bed room at the end of a hallway. (She had noticed the amount of times we had returned to the front desk). There is no excuse for the miscommunication and levels of customer service we received from this establishment.
The way the lobby looked was nice. My boyfriend and I came to the Hilton in Anaheim and stayed for two nights to celebrate his birthday. We have stayed at many hotels around this area because we like to go to Disneyland, and this was by far the WORST hotel I have stayed at, Mediocre looking room, lazy house keepers and horrible service. Also had to keep the a/c running at 65 degrees because if we didn't, our "non-smoking" room will begin to smell like cigarettes. Maybe it was the room next to us that smoked cigs in their room but it was very strong in ours. Upon entering the room, the tv wasn't working, had to call the front desk to send someone up to fix it, said he'd be there in 10-15 min...he shows up almost two hours later. It would've been nice to know he'd be there in 2 hours NOT 15 min. The next morning we leave our room go to breakfast at 7 am expecting that our room will be stocked with new towels and have our bed made...we come back at 4 pm and our room has NOT been replenished no one has came in to clean anything! I call the front desk and he tells me house keeping will be there in 10-15min. 20 min later nothing...I call back and tell them that I just need some towels and finally after waiting 45 min and calling twice I got my 2 towels. The showers were terrible. For starters the shower curtain kept wanting to stick to my legs and I had to place the curtain outside of the tub to prevent that, causing water to spill on the floor but at that point I was already annoyed by this curtain! Then the water took forever to warm up, and it was either SCORCHING HOT or ICE COLD for water temperature. Overall my stay was just very very disappointing. I was expecting more from a Hilton and my boyfriend wasn't happy with it either. I have never been so pissed off to the point where I'd want to write a review like this but this place is really NOT worth the amount of money you'd have to spend. (Btw they try to charge you $5 for a ride to the park when you could just walk right across the street to the Disney shuttles for free lol). I feel that I must emphasize that this place doesn't care about its guests, they just want your money. I'll come back to Anaheim and its other wonderful hotels, but I definitely won't be staying here.
The rooms are spacious, clean and comfortable. It amazing to have a free shuttle to take you and pick you up from Disneyland and is only a couple minutes away! That breakfast was included in our stay and was kind of pricey for a family of 4.
Very nice hotel with an excellent garden. Conveniently located near Disney. We could watch the fireworks from our hotel room. Our bathroom sink and shower would not drain.
At no point during my reservation process was there any indication parking was an additional fee. I looked on the hotel's website, my confirmation, etc. and did not find anything indicating I would be charged a parking fee in addition to my room rate. Room was extremely outdated. Bathroom was the size of a small closet. Room felt muggy regardless of the temperature. Room refrigerator did not work well. During check-in, front desk staff was extremely kind and friendly. Can't say the same during check out. The man at the desk seemed inconvenienced he had to help us. Restraunt staff told us they could not accommodate the size of our large extended family as one group for dinner (there were about 10 of us) because they didn't have room in their EMPTY restaurant, but could accommodate by seating us at separate tables. Our initial waiter was rude and wouldn't wait for all of our group to be ready before he started taking orders, so half of our group got their food and was done eating before the other half got their food. Breakfast trips to the restaurant were fine as breakfast is offered buffet style. Overall, if I ended up at this hotel again, it wouldn't be the end of the world. However, I honestly wouldn't go out of my way to stay at this hotel again. I feel there are better values for less money in some of the surrounding area hotels.
The staff was super friendly and helpful. The description and details about the facility were inaccurate. The room was run down and in need of renovation. I would never stay here again.
I liked the free shuttle. That was great. Bathroom was small, cracked sink, it took forever to get hot water in shower. Called ahead for early check in. Rooms were not ready until after 5 which is well after suggested check in time. I'm still mad about that.
The hotel was perfect... check in was fast... the beds and pillows were amazingly comfortable.. the rooms were very clean... my husband and I stayed behind while my mother and daughter went back to Disneyland and the shuttle took them and picked them up right at midnight... I am very satisfied with our stay... the hotel is only a block north of the park at a super close and great location!
As we pulled up my kids said, "are we staying in a castle"? we loved how big the rooms were and how accommodating the hotel was with providing us with a crib so we didn't have I travel with our own.
Reasonably close to Disneyland, and the linens were clean. Our "renovated room" had a bizarrely small bathroom, and the door to the garden (we were on the first floor) had such poor insulation that it sounded like the door was open.
Proximity to Disneyland -room was dark, dingy and smelled like mildew -noisy. Can hear everyone outside and all times of day/night -breakfast area was so small and extremely packed with people we ended up going next door to a restaurant and paying for breakfast instead
Close to disneyland Room smells
They had excellent staff and building was very clean inside The price of the restaurant inside was too pricey for a family
The hotel, staff, location, facilities and basically all needs were very well addressed and made the stay wonderful. I couldn't have found a better place to stay to make the trip to Disneyland a great experience I really have no complaints about any aspect of my stay at the hotel
Close to Disneyland and it's a nice area No body soap or toilet paper was in the room and had to pay to park and pay for internet
Great staff nice rooms. The engineer who replaced the air conditioner was awesome did a great job to save us on a hot weekend. The air conditioner broke had to be replaced at 10 o'clock at night. Parking is expensive.
Great staff! Very eager to help. Great location to Disneyland. Very expensive food. Not suited for families because of the high cost of food. Nice pool. Clean lobby, pool area and dinning areas. Cost $41 to park your car in self parking! This for 1 day & a half of parking! Absurd! $17 for a hamburger that wasn't all that great! All the food was way over priced. Got a New York steak that was soo charred on the outside and way over priced...$55 with NO side dishes, no salad. Rooms smelled terrible! We changed rooms 3 times. The 3 rd room was better, but not by much. Their $150 delux room is a very small box of a room. Very cramped! No bathroom fans either. So when you take a shower, the bathroom fills with moisture to the pint that it's dripping off the walls! And then the moisture fills the main room when you open the bathroom door. No wonder the rooms smell badly!
We were a couple wanting a king size bed, which we reserved and the hotel gave us a room eith two doubles and would not make any accomodations for the fact that they allegedly did not have any king beds. So we opted to go somewhere else.
The housekeeping staff was very efficient and really tried to accommodated my needs. Having to pay for Wi-Fi (I think it was $12.95 for regular service and $14.95 for high speed). And for parking: $24.00 per nite. I'm guessing this might be the industry standard in this area, but what a shame
There were ants in my bathroom on the day I arrived and I told about that to the people at the lobby but housekeeping never came within 20 minutes, which they promised. When I left I told them what happened but they never did anything to compensate for the filthy bathroom that I got. Very disappointed.
LOCATION the rooms under the rate that you offer me, are old and dirty rooms. this situation happened to me several times. On front desk, as soon as they saw that my reservation is mad by you, they make me feel like low profile customer.
I really like the staff there was a young lady that helped me at the desk she was amazing. I had booked thru a third party and there was some errors she corrected them and got me adjoining rooms for my kids that drive in the next day.
Extremely close to Anaheim convention center where I was attending a trade show. Very pleasant and accommodating staff. Comfortable lobby bar for relaxation after a day on the trade show floor. Good restaurant and food. I would definitely recommend this hotel to any business traveler.
The balcony was a cool area. The heating/cooling unit was EXTREMELY loud! The room itself was okay, but to charge guests that are staying at the hotel $25 per night for parking is pretty ridiculous and excessive. Furthermore, this hotel still charges its guests for internet acess!!?? This is the first time I have been charged for WIFI in California is the past 5 years. Get with the times, Marriot. The hotel wasn't that great to begin with.
Great loacation and staff was outstanding Noise from fitness club could be heard every morning beginning at 5:00 AM. Restaurant prices were a bit high for goods received
Friendly staff, clean room, clean bathroom, pretty up to date, close to attractions. No personal valuables safe in room clean but extremely small fitness nook/room
Stay was Awesome Excellent Customer Service!!!! I liked how when I called Front Desk about not having a microwave and how it said my room included microwave I was informed that it was available upon request and one would be delivered to my room right away and literally as I hung up phone I received a knock at the door that microwave had arrived and they set up. Great friendly staff!!!!
From the moment I walked past the glass door and into the Lobby area I was in love with the decour. The lobby area was beautiful and spacious. There was a snack room dining tables to our left and a bar/ restaurants right there. Once you continue to walk further into the Lobby you'll notice there is a computer area which all guests area allowed to use to surf the web or print. Next to that was more seating areas. There was a beautiful fire place area outside that was surrounded by comfortable seats. There is a big pool and jacuzzi. The bed was super comfortable and I loved the water pressure in the shower. Moreover, it is near everything so it was very convenient. It's surrounded by Medieval Times, Knotts Berry Farm, The Bodies Exhibit, Restaurants, The mall is down the street, etc... The outside of the Hotel was dirty. There were a lot of leaves everywhere in the driveway area. This needed some serious cleaning As soon as I walked into the Hotel my opinion changed however. The rooms were a lot smaller then the pictures showed. Our room did not have a balcony which upset me but we did arrive before our check int time so maybe that was the reasoning behind that. The jacuzzi and the gym were in tiny rooms and everytime I intended to go into either one it was crowded. They only gave us 3 towels.
Close to tourist spots Coming from the south must make a u-turn on busy street to enter parking lot.
the room was clean, quiet and easy to get to. After traveling all day we really just wanted a nice comfortable room...that's what we got.
Had a great stay at the Hampton Inn. The only thing I wasn't happy with was the fact when I checked in, the hotel didn't show I had a reservation. I'm not sure what happened but I showed the paperwork from Booking.com showing I booked. We were lucky they had rooms available. I would stay there again but I wouldn't book off of Booking.com.
Good value for your money, immaculate facility, comfortable beds, friendly staff, excellent location, close to various restaurants & shopping. Best of all........wonderful setup for a Family Suite! Two double beds with one bath & large TV in main room and separate bedroom with one King bed and its' own bathroom & large tv......also Free Internet. We usually stay at an Embassy Suites whenever we travel, but none was available in this area. This hotel was such a pleasant surprise. If this is typical of Hamptons, think we'll now seek these out from now on. No exhaust vent in second bathroom of a family suite. All doors in room stuck....had to push or pull hard to open or close. Definitely not enough seating in breakfast room. Extremely crowded and not enough staff available to replenish the foods they kept running out of. Suggest they provide larger setups of all the food selections offered, thereby serving more guests more efficiently and eliminating the constant congestion surrounding the buffet. Early arrivals received scrambled eggs with diced ham...........but those guests who arrived a little later were offered frozen scrambled eggs in the form of a 'pancake' which must have been thawed in a microwave because they were partially cold & very watery. No meat of any kind was offered.
Adilene was very helpful and accommodating. Breakfast was decent and the room was very clean! The beds and pillows made it feel like sleeping on a cloud! Our second stay here and will definitely stay again! It is mostly geared towards families staying that go to disneyland and this time we stayed there seemed to be a group of younger people there to get drunk. At breakfast a few mornings they were sitting next to us cursing a LOT. We had to tell our younger daughter to cover her ears. Also I recommend getting to breakfast super early if you want to enjoy your food without all the chaos. People go nuts over free cereal and eggs apparently.
Comfortable beds, Free internet, helpful staff Breakfast wasn't very good. Very busy not enough choice available and only 2 staff on duty.
The free breakfast, the shuttle to disneyland and the breakfast staff, they were very friendly. room was a bit crowded
Close to Disneyland and many stores, free parking and internet.
Location was good. It was very close to the Disneyland shuttle. The restaurant was good, and the restaurant staff was friendly and helpful. I dropped money, I.d., and credit cards, and Jeffery found it for me. Thanks Jeffery!! The walls and ceiling were thin, and we got very little sleep. The staff was hit or miss with helpfulness and friendliness. It didn't strike me as that clean. I wouldn't stay there again.
The online company I used for the reservation didn't get it to the hotel in a timely maner, and therefore check-in was delayed
Proximity to work location Filthy room, mold, mildew and rot on most wood in room. Window facing major road in shower, thin walls, broken remote, old loud air conditioner, small black bugs under plastic cover on bed, overall unsanitary conditions and loud neighbors.
My experience was unfortunately a very disappointing one. We checked into the hotel and upon walking into our room, discovered our remote control did not work. This was not a problem and I looked past this. The next morning I woke up to a foul smelling bathroom, the shower was filling up with septic water and spilling into our room. I spoke with maintenance and they said they would talk to the font desk about giving us a discount, especially after we paid a significant amount more for our second day there. When checking out, I was told by the front desk to wait to speak to a manager. I then proceeded to wait 15 minutes for said manager and finally lost my patience. I returned to the person at the front desk and they told me "Oh, you were waiting on a manager?", and then said I would have to wait for them longer because they were "helping another guest, OR busy with something else." I simply said thank you and walked away. I have never had such a negative experience at a hotel and would hope that they read this and improve their hospitality. It is such a disappointment for having such a great location and beautiful grounds.
Courteous, professional, friendly staff. Quiet rooms. Weak wi-fi in the back rooms (10208) section.
Friendly staff, walking distance to Disneyland Room quality and cleanliness subpar, basic amenities (rollaway bed, pack and play, wifi beyond limited speed on one day) all required an additional charge. The appeal of the price, location, and attractive online photos quickly dissipated once arriving to our actual room. Better off paying a little more for a premium hotel in the area which ends up being around the same, since they won't nickel and dime you the entire stay.
Room was cute, spacious, grounds are beautiful and location is prime. Shower pressure and temperature were fantastic. Room needs updating. While cute, every panel of the wallpaper is peeling off the walls. There was a makeshift cover for the fuse box that was falling off the walls with exposed screws. Windows opened to exterior building walls. There was only 1 nightstand by the bed, no conditioner, shower cap, or tea by the coffee pot. General condition of the furnishings were old and need to be replaced. They overcharged me for parking, normally $20/car/night, and couldn't figure out what the problem was after they had already charged my card on file. Parking is a nightmare and is small and cramped.
Can't beat the location, an easy walk to Downtown Disney/Grand California. Well appointed, comfortable rooms. Nice staff and facilities.
My kids of course loved the pool It did say it was across the street from Disneyland but it was behind the park and was way to far of a walk for my grandfather just to get to entrance.
Location was spot on for Disneyland. I like it even better than the hotels on Harbor for this. Staff was friendly and room and facility were clean. They had a party in the restaurant but we were really pleased it wrapped up before 10 Room was really stale smelling and everything we have smells like that. Bed was really saggy and uncomfortable. broken stuff in the bathroom, Generally needs an update. We were also looking forward to a jacuzzi soak after our run but there wasn't one.
The room was not clean. With hairs in the shower of previous guests and I found a cockroach inside the room
Everything was great Clean rooms, great staff, price was just right, even the food was good ........ unfortunately there was a couple smoking pot at the stairs and the smell went inside our room I don't care if they smoke but I think they shouldn't done were there's young children around....
The bed was comfortable. There was no comforter on the bed, instead there was a warm blanket between 2 sheets. I really liked that, knowing that hotels are not required to wash their comforters. The walls were thin and could here the people next door getting busy at 4 in the morning. The shower was AWFUL, there was no pressure, midway through the shower I was ankle deep in water, half of the pressure was coming out of the faucet rather than the shower head and the shower head was old and crusted over with calcium. The breakfast was lack luster
Nothing this place is gross and the grounds are dirty and broken down Rooms are dirty tv's are old and broken changed my room 3 times pictures are fuzzy and the screen is green I didn't feel safe staying there the maid kept coming in the room for no reason
Rooms were clean, large, & sparse. Wifi was very slow.
Location only The room stated non smoking and the room smelled like smoke horrible review
It was comfortable, clean and spacious. It was reasonably price for being so close to Knotts Berry Faem & Disneyland!! N/A
Clean and spacious Thicker bed comfortable, refrigerator, and updated TV with more channels
Loved the location. Literally right next door to knotts berry farm and there was a mall across the street as well. Staff was awesome and rooms were super CLEAN. That's all I could ask for. The souvenir shop was never open.
I was left alone. I tried to shorten my stay due to an emergency and had to cut a day; your staff basically told me oh well, too bad.
I didn't like the hidden fees upon check in.
Staff is always nice. Rooms are always neat and clean. Very good facility and stay for the price. Sometimes things are broken. On this particular stay, the tub faucet dripped water when it was off, the tub drain cover was detached, and one of the outlets (the most important one by the bed) didn't work. I know they just remodeled the rooms here, which they look nice, but they should've added those lamps with the outlets on there.
Rooms could have been cleaner especially bathroom and tub. Construction to balcony incovenient to getting to the room. and really no wear to put the clothes unless you hung some of them.
Breakfast was great employees were nice and courteous the rooms were clean and parking was easy and right in front of my room What i didnt like was the tv it was outdated and the cable sucks got like 8 channels terrible
Very convenient to Disneyland. Clean, comfortable hotel, felt safe there. The cooling/heating system can only do either air conditioning or heating. I was cold and had to get a space heater to heat the room.
Location. Quality not inpar with other Sheraton hotels
We had a great stay! We had the same maid each morning that greated us in the hallways. Construction was going on next door but never heard anything because it was on the side with a view and that was the opposite side than us. Starbucks in the lobby! The only bad thing was the outlets in the room were spotty. You had to wiggle it just right to get to work and one morning I woke and my phone was dead, so missed an hour at the park because of it. We also had a ding in my new car's fender the first night there, inconsiderate driver. Might be worth valet parking. But not hotels fault. Just wish I knew who did it. Other than that everything was very nice!
Great hotel, cleanliness was great, staff were extra nice, for a big hotel close to Disneyland it was not overly crowded Hotel has no shuttle to Disneyland, this is probably the only one downside
Thin exterior walls. Could hear all the service vehicles making deliveries and pick ups early in the morning.
Pool Bed was uncomfortable. The hook behind the door was broken, the water sprinkler in the room look broken. Very basic hotel. WiFi didn't work. Then I was almost charged for it after I had been talking to staff about not being able to get it to work. Cable wasn't great. There is a store that sells food. We ordered a bagel and it was hard.
Close to Disneyland The in house restaurant has aweful service. I went when there were less than 10 customers and never had water or even saw our waiter. Other tables were requesting their waiter. Not a good experience. I wont stay here again.
Location was great. The shower could use some updates.
Great service and the staff was very friendly and nice.
Location to Disneyland. The A/C did not work in the room, as soon as we walked in the hotel room there was a strong weird smell. We had to leave the sliding door open to vent out the smell. Not to mention the ants roaming freely in the room. I also noticed a flaw in security, as in I cannot recall seeing any on the premises. One is able to walk through the hotel like nothing, I did not feel safe at this hotel.
Cool old ship. It's old ship, so the rooms are a bit old and not exactly sparkling clean. But the real issue is the Dark Harbor, haunted house event that goes on in October. We were not informed till arriving that are room would be adjacent to this raucous event. From 7pm until 1 am in the morning, extremely loud music, screaming, grass breaking and roaring gas flame would shoot off. It's criminal that the Queen Mary would rent rooms next to this mess. Oh but the front desk gives out cheap ear plugs, so that makes it all better.... not. We were on our one year anniversary and needless to say, were extremely disappointed and frustrated,
There was no hot water in the shower. I told the staff I was sick and needed my room right away and they didn't really seem to care.
Unique and different. Good food although pricey as well. Lot's of things to do and see. Lot's of channels in room. Bed a bit small... We went during a special event and spent extra for the winter "chill" event. avoid at all costs. totally overpriced for what you get. Most disappointing part of our trip.
It's a cool, old cruise ship. It's kind of a tourist destination in itself. Also, it's really close to the helipad if you're taking the helicopter to Catalina. Overall, the boat felt old and empty and dingy. The bathroom looked a little dirty —probably just age—and there were lightbulbs missing from some of the fixtures in our room. I wanted it to be like stepping back in time, but that wasn't the experience on a weekday. Maybe weekends are better?
I enjoyed the history, as the ship is a museum. I also enjoyed the scariness of it. I caught orbs in my room, B505, and it was spooky. I enjoyed the feeling of being on a ship and the sights from the decks. I don't know if the rustic feel is part of the theme but it seems as if it could use some maintenance.
What I like is the history about the Ship and the Location. I understand that there is an investment proyevt to improve the condition of the ship, incluían Public Areas and Rooms. Great view from the Decks. A lot of Potential to be a nice lace that was before. Get the Ship back in good shape and not just take advantage of the name! (This is for the Operators) My room was M216 I did not like the conditions of the room. It was not clean! No mentioned in the reservation that will be inside room! Big difference! Items were really old and rusty mainly in the Bathroom! Shawrr door, one light bulb missing, the chain of the lock at entrance door broken, I went to get ice and the bucket had brown water with a plastic bag!! And the door of the Air Conditioning, which was above the bed was showing further prints All over in a white door! The hotel should not rent this rooms anymore!
Atmosphere, history The bathroom wall in the shower was peeling. Looks like they don't maintain their rooms.
The staff was knowledgable and very friendly. The historical information was incredible both posted and what staff knew. Being able to explore many places on the ship on our own was really fun. Wish there was a microwave in the room.
The ship was a grand experience! Love the history lots of things to explore. The beds were comfortable! I liked the original fixtures in the room. I can only image the people long ago entering the rooms and using the ship! Food was good! We ate in The Chelsea Chowder House and Bar. Slightly priced but the food was excellent and service was outstanding!!! Paying for the use of the WIFI And parking that seems odd to me because back east those items are free?! Other thing drove nuts--the walls seemed to be paper thin the 3-women in the cabin next to us were so loud!! It was a joy when they left the room or went to sleep!!!! However I understand that would not be an issue when the engines would be humming at sea!!
the novelty of staying in an ocean liner the value for price, the staff, the size of the room, the parking, the lack of amenities onboard, the check-in process,
I loved the feel of the golden age of ocean liners onboard. My girlfriend and I decided to stay the night before our cruise on Carnival the next day, which is conveniently located next to the ship. I wish more areas were open to guests such as the 1st class pool and grand ballroom.
I love the concept of The Old Ship and the stateroomsecond as well as it being right on the water. The front desk staff was really rude. He just had an attitude the whole time and didn't want to accommodate us. We thought that we booked a room with two queens but it only had two twins and he was just very snobby about it. The rooms were very hot the air conditioner barely worked. I feel for the price it is not worth it. If they are charging over $200 a night, that's including tax, there needs to be a lot more luxury to the hotel. The toilet did not flush very well in the bathtub was uneven. It really needs a facelift.
House keeping was done well. there was free breakfast and lobby computer was a bonus. i guess we got what we paid for. our room smelled of smoke and chlorine even though we dont smoke and didnt swim in the pool our entire stay. location too close to freeway and walls too thin. I would not pay more than 55 dollars a night
very reasonable price, close to the interstate. Staff was very rude. Very upset that I would bother them by asking to check in while they were talking on their iphone. housekeeping never showed up. bed covers had holes in it. Room was just old and outdated.
Young couple from So Cal staying and attending the Pirates Dinner Adv. Basic motel. Was surprised with the price because at the time it was the same as others like Howard Johnson, Knights Inn, Travelodge, etc. especially for the location. Only stayed a night but it was a comfortable stay. Had a fridge, but no microwave or coffee pot which was fine for us and I don't believe it was in the description anyway. Breakfast consisted of cereal, juice, toast, & muffins. At check in the clerk said breakfast was served every morning but be honest for a Days inn I thought it would be a more...complete? breakfast option then what was listed. Anywho, if in the area again and price was the same I'd stay again. Nothing really to complain about.
THE LOCATION WAS GREAT RIGHT OFF THE FREEWAY WAS EASY TO GET AROUND AND THE ROOMS WHERE ALWAYS CLEAN NOTHING IT WAS A GOOD STAY
People are fun and helpful To short of stay
no hot water one day
We checked in and went for dinner husband tried to pay he didn't have his card or ID the receptionist didn't give him back his card or Id . We confront the reception n he said speak to manager in the morning. My husband left early to work I stayed so at the time of check out they said my husband had to be there n they made a big deal I spoke to manager she said same thing so my husband called n they argued but she said she wud look into the situation n would call him back but she never called back . Also the noise of the freeway was too much
I've stayed there a few times and never had problems This time was put on a different side close to the restaurant next door and for 2 straight nights in a row the stupid place had Indian music blaring till passed 3 am could not sleep Also my door would close correctly and the ac barely worked Not sure if I'd go back
The bed was amazing. It was king size and it was perfect for myself, boyfriend and 5 year old son. I liked that there was a fridge and microwave. It was in handy since our visit was for Disneyland. It is only 10 mins away from Disneyland. I would recommend staying here. Towels were rough
I liked the location and have been getting a great price thru kayak. Although this weekend the price has doubled Nothing. It serves it's purpose
I LIKED THE QUICK WAY THE STAFF SENT EXTRA TOWLES. GOOD PRICE FOR THE ROOM WASNT CRAZY ABOUT HAVING TO SHOW A COUPON BEFORE YOU WERE ALLOWED TO GET A PASTRY AND COFFEE
Our room was great, and so was every cast member. I couldnt buy the throw pillow which was on each bed.
overall the pools + the room were OK no breakfast, not enough characters plqying with kids unless you make it at Goofy's
I pretty much LOVED everything about the Disneyland Hotel ... The hype is true We didn't get a discount with our Annual Passes
Our stay was for our 30th wedding anniversary, and the hotel staff went out of their way to make us feel welcome, & special. Although the prices seem a little high for most people, our stay was very enjoyable. We will be returning in the future. The only negatives to our trip were the Disneyland Railroad, Haunted Mansion, and River Boats were closed. Also, I was looking for a Disneyland Railroad Engineer hat, but was only able to find a Conductor's hat.. Lastly, there were no hats for the Disneyland Monorail.
Love the themes and decor, and the perks that come with staying at a Disneyland resort hotel. The headboard that lights up and plays music (and serves as a great nightlight) is lovely. We had a room in the Adventure Tower facing Downtown Disney this time, and while we didn't care about the view (in this case, plants from the Adventure garden blocked pretty much anything we could see from the 2nd floor), what we didn't like was how loud the music was from Downtown Disney. We also learned that although we could only see a tiny amount of fireworks from Disneyland, we could hear all of them and they were pretty much as loud as they are when you're in the park. I'm still shocked that my kids slept through the music and fireworks that first night. On our third night, the older one was still awake when they started and used earplugs to get to sleep. The live music didn't stop until 10 pm even on weeknights, which meant we didn't get to enjoy the peace and quiet of the room (after being in the parks all day) until then. If you're not bothered by noise, it won't be a problem, but if you are, consider requesting a pool-view room.
Traveled as a multi-generational family group. We greatly appreciated how soundproof this hotel is. Plenty of water pressure at the right temperature too. And enough elevators for minimal wait time. We could have used electrical outlets for cell phones at the bedside but this is a minor improvement suggestion.
Stayed there about a year ago, it was no frills but clean.. Now its worse. A little dirtier. We wont stay here again.
Nice Clean hotel, quiet, close enough to Disney and Knotts Didn't offer breakfast, called front desk to ask for wake up call and never received it.
Service is excellent and the guy was friendly and helpful...thanks! Nothing....all is good...
Close to Knotts Berry Farm Friendly Staff Great Rates Quiet CLEAN New AC system Looks better maintained then other motels in the area Dated decor (to be expected for the $) Bathroom vent didn't work Was clean ,but there was hair from the housekeeper everywhere
The room was clean and comfortable. I was upgraded to a room with a refrigerator at no extra charge. The front desk person was very nice. I stayed at this hotel for about a week while I was having plumbing problems worked on at my home, so this was not leisure or business, essentially just using the hotel to have a place to shower at, and I never did sleep there so I wanted a relatively cheap hotel. The hotel is actually right next to a few eating places that we had frequented, so I felt like I knew the area and it was okay. Well, I was wrong about that. I would say it did not feel safe to go in and out of at night. Right outside the entry door, which you must use if you are using the elevator, they have a few benches for a smoking area. In the evening there was always a group of 3 to 4 people who hung out there to smoke and drink. They appeared as though they were living at this hotel. I got the feeling this was a hotel people stay at that are otherwise homeless, which isn't bad, but didn't feel comfortable either for a family. I would have never stayed here for an actual vacation. One night as I went out to my car, there was a man doing something from the trunk of his car next to mine, and he had left his drivers door open which made it impossible for me to get to my door. His lady friend was sitting inside the car, and obviously extremely high. I just wanted to get into my car and go, he started yelling and screaming at me that I shouldn't have parked so close to him. Obviously, I was not that close, he was able to leave his door fully opened up. It was very intimidating and scary, I have never had someone just start yelling at me like that before for no real reason, that I didn't even know, so creepy. This was an emergency stay, it was cheap, and as they say, you get what you pay for, but I won't be going back and am thankful I have a home to go to at the end of the day.
I had already paid for my room online, but when I got there, they did not accept my netspend card which was the same card I used to get the room. That posses me off.
Nothing but coffee.
It's cheap, parking is free, staff is nice, and the rooms are just right What's not to like?
It was quite. We got a room where car was close by. It was a good neighborhood. Walmart Target. Dennys.. Are all close by. The AC unit leaked...
Nothing. The toilet didnt work . The door to the bathroom was horrible. The bed was not all that great. Hair in the bathtub .
Always ready to help.
The clean room. All around the hotel. They didn't inform me about $25. Hold. They didn't give me a room on 3rd floor. When I got a text saying no problem.
Crazy close to Disneyland, the staff was really nice and breakfast was fantastic. Had to pay 10$ a night for parking extra which was a surprise.
Bed was very comfortable and staff was friendly. Breakfast orange juice was very watery and they were out of forks.
Walking distance to enter the park via the Grand Californian Hotel and Downtown Disney. Good, basic hotel room to stay in close to the parks. Checked in at 11pm, walked all the way to the room with a tired wife and tired 4 year old. Room key did not work. Walked all the way back and the staff did not apologize at all. Just made a new key and said "you should be good." Small but infuriating detail. Breakfast time is a zoo.
Bed was comfortable Had to pay $10 a day to park and they didn'thave enough parking spots. The ACTUAL didn't cool the room. The complimentary breakfast was crowded ,place was dirty and the food was awful. Asking help with direction was pitiful
We arrived EARLY and they accommodated our early check in thanks to an empty room. The room itself was clean me organized. The sheets were fresh, the mattresses soft and supportive, but the bathroom was tiny and the rugs a little worn. We enjoyed the free breakfast, though the selection is rather limited. The staff was friendly and attentive, had answers for all my questions. Even the people staying alongside us were pleasant and non-disruptive. Having stayed in the other best western's around, this by far was the best experience. I honestly have no negative reviews.
Didn't like that we have to pay $10 a night for parking and the noise level was terrible
We stayed at this hotel while in town for Disneyland's Half Marathon Weekend. Overall, great value for the money, clean, and proximity to Disney Parks was especially convenient. The A/C unit is a bit loud, which makes it hard to sleep or hear your tv.
Friendly staff. Good value. Room was nice. Breakfast needs improvement. Ran out of forks and orange juice. Quite a long walk to Downtown Disney.
The location was fantastic as it's across the street to Disneyland California Adventure. The rooms have been maintained well or have been remodeled recently and include a decent sized mini-fridge. Free continental breakfast was nice to have. Parking was easy. Hot tea b and pool were nice and had a great view of nightly Disney fireworks. Overall it was a good value. The beds were substandard. They were like sleeping on a trampoline. The pillows were so thick and dense they were uncomfortable. But the comforters were thin, not much thicker than sheets. The hotel was very busy, and so the breakfast was a disaster to access and they were out of half of the items early. The elevator was out of order so I had to carry my heavy bags to the third floor. You can hear people walk past your room or talking outside the room.
Room was clean Separate shower and sink area a plus Included breakfast was awesome.
I really enjoyed my stay at this hotel, check in and out was super easy. Stuff was super friendly. Love the free breakfast, it really helps you save money if you have a full breakfast you can last until a early dinner. Only a few min walk to park... Carpet was a little outdated.
Breakfast Price Location
Very friendly staff, clean rooms and comfortable beds! Will definitly stay here again! N/a
Convenient location to Disneyland, Anaheim stadium, Honda center and freeways. Quiet, comfortable rooms, free breakfast, free evening snacks and free internet Tiny lobby with little room during evening snacks
Breakfast buffet was very beneficial for my family. With four young children it's one of the reasons my wife and I prefer your hotel over others. I wasn't aware that if I used handicapped parking during my entire stay, that I would still get charged a $10 daily fee. That seems very odd considering that any vehicle with a valid handicap placard, can't be towed anyway. You may also want to reconsider the setup of rooms for those who are staying with small children. The Portofinos selling point for me was the bunk beds for the kids and the sliding doors that separate the kids room from the parents room. Please consider adding at least three 2.1 amp USB ports to your rooms. A digitally connected family like mine would greatly benefit if there are various charging points for our phones and tablets.
I ENJOYED MY STAY AT AYRES. THE STAFF WAS WONDERFUL, AND I FELT COMFORTABLE THERE. GREAT KITCHENETTE AND LOTS OF SPACE AND WORK FEEL. I WASN'T A FAN OF EXTRA PARKING COSTS NOR THE LONG HALLWAYS, WHICH EVENTUALLY I LEARNED THAT IT WAS QUICKER TO GO IN AND OUT THROUGH THE STAIRS OF ONE SIDE OF THE BUILDING.
Room was clean. Bed was comfortable. Very noisy building. Had to sleep with air conditioning on in o Order to try to sleep.
Loved the breakfast and friendly staff! Quiet, comfortable hotel! Would recommend to anyone!! Didn't like paying extra for parking.
Drove up from San Diego for a hockey game at Honda Center and stayed here for the night. Couldn't ask for better location. On top of that staff is friendly and rooms were clean and comfortable! Oh and happy hour 5:30-6:30 includes free drinks and appetizers! Awesome!
Breakfast was fantastic. Pay for parking? I already apid for the room, now I need to pay for my one and only car to use your parking lot? It should be for guests and should be included in my room price. Separate sitting room in this "suite" is a joke. Its a table in the same room as the beds. That is NOT separate.
the room size, amenities, cleanliness, privacy, quietness, but most of all the very professional and helpful staff nothing
The room was very nice and the view was amazing. No complaints, we got a great deal and would stay here again.
Close to theme park with early entrance Very noisy, staff unappreciative of guests, staff non responsive to complaints, room service quality is mediocre.
I stayed at the Paradise Pier Hotel several times. I love how roomy it is and very relaxing! I like the view from the rooms...one side you can watch World of Color with the television playing the sounds for the show! We stay with a family of four, there is a sofa that turns into a bed. The toiletries are very nice!!! If you stay at a Disney property, you can use the special entrance from the Grand Californian. The Surfside Lounge is a bar/ snack shop you can warm up food (there is a microwave!) and pick up utensils (fork, knife, spoon or condiments). I personally like the vending machines on the ground floor..it is in a room by itself! PCH Grill is great during breakfast and looks fun at dinner time too! I whole hearted recommend staying here with everybody!! Upper level soda machines take only credit cards. Wish there was more food eateries.
The lobby was beautiful, the service was excellent, the location was perfect for visiting the parks and downtown Disney, and the room was big. While the room was large, it wasn't anything amazing for the price.
We loved our stay here. Our family can't wait to return! We loved the pools, the closeness to the park (our room over looked it!) and the on site character breakfast. Also loved the bunk beds for kids There is a Loud speaker in the park that they do announcements on. You could here that muffled early in AM or late at night from our room. Needs a new shower head.
Great location close to Disneyland - easy walk to the park. Had a room that looked across Harbor Blvd toward Disneyland. Had an AWESOME view of the fireworks. Staff was friendly, pool was clean, just wished there was a hot tub in the Garden pool, not just Castaway Cove, too many kids in it to be relaxing for an adult, pool hours just right. AC in the room. Wished frig was larger, really only had room for a meal/day in it for 3 people, couldn't imagine if we had more people - a bigger frig would really have been nice. Despite the things I'd change, it was still the BEST VACATION EVER! Our bathroom sink was quite sloped, things would roll off it. Wish the frig was larger and that there was a hot tub in the Garden Pool.
The children's water park was so much fun for the family. The room was clean ,bright, and comfy also Loved the free parking! No continental breakfast
Very clean, friendly staff. Would stay again Nothing
Liked the room even though we booked something different
clean. comfy bed no light switch to shut off deck light
Our stay at Howard Johnson Anaheim was excellent! Check in was super fast. We arrived early and they allowed us to pre-check-in, hold baggage, and hang out at poolside. Water features were excellent for the kids. While at Disneyland (which is only a short walk away) kids kept asking when we were going back to the hotel to the kid water playground. Staff was friendly and helpful. Not so much a didn't like, but more so a would've liked- it would be awesome if food and drinks were available at poolside and water playground.
This hotel was 10 minute walk to the gate. It was nice and easy even at night. The staff was nice and very efficient. The Castaway Lagoon was a fun was to spend the morning or afternoon. My 5 yr old twins had a blast. WiFi was horrible. Walls were thin. The people above us were so loud my kids had a hard time sleeping the last night. Cleaning crew left cart in hall starting at 8 in the morning was still there 1 pm and did not seem to have been moved nor was there anyone in any of the rooms cleaning
Booed it after reading the reviews and was not disappointed. Staff was very friendly an the room was large. It was a short walk to Disneyland and our young children really enjoyed the water features.
Outstanding personable staff, very well kept, a true classic like the park across the street. It is designed for family's with small children, and sometimes they get loose! Fortunately all were exhausted and and quiet by a reasonable time. Didn't really notice many, if any, teenagers.
The only thing i liked was the tv Almost everything was outdated. Didnt like much. The bedding felt so gross; as if had been sitting there for weeks acumulating dust. Then the room felt really moist, almost humid when we walked in. The bathroom looked like it was for an old person. It said I got a deal after paying $200, but it seemed like it was a $100 room. In the pictures it looked like a $300-$400 room.... Super disappointed.
Close to Disneyland, has a little shop for miscellaneous things you may have forgot to pack and souvenirs, spray park keeps kids entertained for hours, loved to kids suite! No breakfast provided. A Continental breakfast would be great. No complimentary shuttle service either. Small refrigerators.
Water area Not worth the money. Pay the extra $20 and stay at the courtyard mariott next door.