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10,0
Prós: The staff was exceptionally friendly and after returning the car we were offered an umbrella to have as it was raining quite hard. We didn't end up taking the umbrellas, but the offer was very kind and capped a lovely experience with this office.
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7,6
My car rental
Prós: The agents was nice and on time for my pick up... They was willing to change my rental if needed since I was going skiing..
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4,0
Good service, lots of hidden costs
Prós: Customer service. quality of the car, location
Contras: Lots of hidden costs
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4,4
Cavet emptor
Prós: Car was parked conveniently right outside of airport terminal. Driving TDI diesel is a good choice for Bosnia.
Contras: Supposedly was given class upgrade from compact to intermediate, but the car actually belongs to economy. Car obviously had been in a significant accident previously and although restored it's a thing Enterprise wouldn't admit. No other choice was offered, After less than few hundred miles car indicate service required. Fuel policy is ridiculous with $15 charge only to refuel. On the same note, fuel was noted down on the contract even before it was checked and 7/8ths of the tank was never corrected. Driving outside of Bosnia requires green card for which Enterprise demands $56. This normally is included in price and I was told I can only get it at that single office. I wouldn't recommend Enterprise or Kayak deals due to hidden unfair and undisclosed fees.
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2,0
Terrible terrible terrible
Contras: Terrible terrible terrible I was promised a seven passenger van that hit three suitcases with a seven passenger I got a car that has two seats in the back and when you open the two seats there is no space for any luggage. it was not a van it was a five passenger station wagon that has two small seats in the back and when I asked for the car and I offered more money they had none The company needs to be more honest about what they are renting. I would have got the nine passenger van if I knew I had of time
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4,0
Good service, lots of hidden costs
Prós: Customer service. quality of the car, location
Contras: Lots of hidden costs
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4,4
Cavet emptor
Prós: Car was parked conveniently right outside of airport terminal. Driving TDI diesel is a good choice for Bosnia.
Contras: Supposedly was given class upgrade from compact to intermediate, but the car actually belongs to economy. Car obviously had been in a significant accident previously and although restored it's a thing Enterprise wouldn't admit. No other choice was offered, After less than few hundred miles car indicate service required. Fuel policy is ridiculous with $15 charge only to refuel. On the same note, fuel was noted down on the contract even before it was checked and 7/8ths of the tank was never corrected. Driving outside of Bosnia requires green card for which Enterprise demands $56. This normally is included in price and I was told I can only get it at that single office. I wouldn't recommend Enterprise or Kayak deals due to hidden unfair and undisclosed fees.
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2,0
Terrible terrible terrible
Contras: Terrible terrible terrible I was promised a seven passenger van that hit three suitcases with a seven passenger I got a car that has two seats in the back and when you open the two seats there is no space for any luggage. it was not a van it was a five passenger station wagon that has two small seats in the back and when I asked for the car and I offered more money they had none The company needs to be more honest about what they are renting. I would have got the nine passenger van if I knew I had of time
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