Hotéis em Xangai

Prós: Breakfast was excellent. Big variety of different foods.

Prós: Beautiful art deco hotel, great staff, comfortable, big rooms

Prós: Best location in town Very helpful staff, especially Lily, Roy and David

Prós: Luxury hotel , lovely staying was

Prós: Historical location and building

Contras: I bought a room with city view, then the view was on a miserable small road

Prós: The location is great but most rooms have no views. The products provided is top of the line and the jazz bar, though did not play jazz when we were there, is a nice old time Shanghai fair.

Contras: The facility is older even after the renovation. The switches are so over-used that one is hard to read what the switch is for. The shower room insulation is old so that water leaks to the toilet area whenver the shower is used.

Prós: The location is aweseom.e definitely check out the roof top terrace. I visited shanghai during the national holidays so wai tan was packed as hell. but if you go up to the roof top, you can enjoy the spectecular view with not so many people. staffs speak very good english and are kind.

Contras: room size wasn't big compared to the price. I think the price is wholly on the location. and the water of the swimming pool was cold. would have expected warm water in a hotel like this. fitness studio was fine.

Contras: a bit the cleaning : on strange hours, moments

Prós: I love the history of the hotel and how well they’ve preserved the original style of the 1930’s. I love the museum and photos in the main lobby. The pool is excellent. The staff are exceptional.

Prós: Location, facilities & service

Prós: Beautiful hotel, elegant service and super friendly. Perfect location and gold club experience very worthwhile. Thanks particularly to Alan concierge on 9th floor for great recommendations.

Prós: I liked the view and the elegant atmosphere

Contras: I found the deposit a bit high but probably it’s normal in China

Prós: Great gym and spa. Great wine selection at club level. Executive suite bath tub and view was lovely, comfy bed.

Contras: Check in at club level took an hour. Club level tableware, e.g. plates are very basic and really give a 'feeding the masses' impression which is the opposite of club level aims. We stayed on a busy weekend, the staff found it difficult to keep up appearances with hotel at near full capacity.

Prós: We travelled around China and stayed at 3 reputable hotels. The Mandarin Oriental was the most personalised service we received. The team of Concierges (especially Terence) were fantastic. Very knowledgable and understanding to our needs as a family with a young toddler. The hotel free car service (in a 2k proximity) was also a great help moving around the hotel to the local tourists spots. I highly recommend for families

Contras: My only issue was the rooms were a little small. We were in a Club room and the space felt restricted.

Prós: Environment and location

Contras: Nothing

Prós: One of the best hotels in Shanghai, luxury and clean suites, excellent breakfast, great service.

Prós: The rooms are absolutely spectacular. A great view of the river in Shanghai. Not only that but the club lounge was brilliant. I would definitely recommend booking a club room as there are plenty of opportunities throughout the day to get food/refreshments.

Prós: The Mandarin Oriental staff was extremely friendly and had a lot of attention to our kids. The hotel is beautiful, the view on the river is magic and the facilities are extraordinary. we'll be back for sure !

Contras: everything was perfect

Prós: The Club Mandarin River Room was fantastic. The Club offered wonderful food and drinks all day. All staff were helpful and friendly. They even asked about food allergies when we ordered room service.

Prós: Everything about the Mandarin Oriental Pudong is exceptional. Great location. Quiet and away from the hub bub of the downtown area across the river.. Sensational, caring attentive staff. They will address you by name and truly make you feel at home.

Prós: Helpful staff, main restaurant, full decorated room, room view

Contras: Nothing

Prós: Breakfast was very good, staffs are very efficient , I will surely stay in this hotel for my next visit.

Contras: It takes time to look for taxi.

Prós: The view in the river room was stunning and the staff super lovely. Enjoyed the stay!

Contras: -/-

Prós: Staff were friendly and polite.

Contras: It's very dated and it felt like an older Hilton from 1992. This place is decent but really needs a lot of updating. We were going to stay longer after a trip to Palawan but when we got back we moved to the fairmont raffles and it is so much better and modern.

Prós: I always know what to expect when I go to a Peninsula hotel...and this was no different. I love their consistent service.

Prós: location and room size. restaurants offer very good... swimming pool facilities very good...mosaics on it could be better (check out FANTINI MOSAICI!)

Contras: public areas too dark...I don't like too much the last renovation happened! PRICE IS EXPENSIVE COMPARE TO THE OVERALL STANDARD WHICH IS GOOD BUT NOT EXCELLENT!

Prós: Best location in Shanghai!

Prós: Very attentive down to the small details.

Contras: We arrived at 3ish, but took us nearly 30 minutes to get the room! Something like the computer didn't release our room. The guy called and checked to confirm the room was ready. So the guy went upstairs to check and made sure the room was ok, but didn't know why still could not release the room. Then the other woman went upstairs again, still the same. Anyway, after seeing 3 groups of guest finished checking in, my room was finally released. It was not busy at that time, so I was quite annoyed that I had to stand there and wait for such a long time. But the staff was polite and sincere though.

Prós: The Peninsula lives up to its name. With a prominent position on the Bund the views are breadth-taking. The hotel room was a great size, with you own walk in closet, a bathroom with twin sinks, standalone shower and bath. The bed was large and comfortable. We opted not to have a cot as all 3 of us could get into the bed. The smaller details made the hotel feel luxurious - the little slippers and bathrobe for my daughter, the various bathrobes for adults, the placement of sockets, the nail dryer in the wardrobe! The hotel staff were amazing. Never hesitated in helping where they could and the use of English language was fantastic (this can be a struggle even in other 5 star hotels)

Contras: I felt there was a slight air of arrogance - not in the staff but the hotel itself and its services. The hotel felt very in-personal, this came down the breakfast (which was a restricted menu - not open buffet unless you went Continental). We had fruit given to us the 1st day we arrived, but this was the same fruit for 3 days. The biggest disappointment for us was one evening we were to the lobby restaurant for dinner. A lovely grand space with a string quartet playing. I asked for a high chair for my 2.5 year old and was asked if it was necessary and could I not just sit her on a normal chair. I am not sure if this high chair went against their luxury appearance when guests walked in. I found the whole encounter a little strange and decided to have room service instead.

Prós: Very nice hotel with great location.

Contras: Drinks on the rooftop bar was a terrible experience. The barman took forever to take our order and twice as long to open 3 bottles of beer, due to the long wait my wife got talking to another guest, when it came time to pay we got charged for the other guests drink, to make matters worse the barman then wanted us to ask the lady for payment, highly embarrassing! We had other issues in regards to checkout, being advised all was in order for payment only to be stopped as we were leaving the property and made to return so they could get it sorted, even worse when I returned home to find additional charges put on my card without my authorization as they still didn't get it correct! Finally we booked a grand deluxe suite and a double room, my email enquiry stated 6 guests but only beds for 4 were provided and they had no roll out beds available, we had to get additional blankets sent to our room with the children sleeping on the sofas. Would I stay here again, probably not.

Prós: Both times it has been a pleasurable stay. Nice modern rooms, friendly staff and good location. Great view of the pearly tower.

Contras: Wifi was a little choppy some days.

Prós: The bed was very comfortable. Good sized room, great location and staff very very friendly

Contras: Cleanliness and decor a little out dated

Prós: Great atmosphere and great room layout

Contras: The water pressure of the shower was very weak and we had lunch at their Chinese restaurant located on the 2nd floor which was a nightmare! They took too long to bring our order to the table bye the time the noodle dish arrived we had to leave without eating our lunch. We asked 3 different waiters to hurry our order and all fell on deaf ears. The manager of the restaurant wasn’t even sorry that we didn’t have our meal which we paid 1360rmb for . Total disappointment for a 5 star hotel!

Prós: Staff were wonderful, helpful and very accommodating. We had the Chocolate blossom- you have to try one!!

Contras: Nothing

Prós: A superb and outstanding interior design! Not just luxury but real contemporary style. Fantastic infinity edge pool on the 41st floor with a hypnotizing view on the Oriental Pearl tower and all the other skyscrapers. And hight safety standards by the way. Not every hotel has it. Love it. Extremely friendly and helpful crew who supported us a lot with all our plans to discover the city for the first time and off the beaten tracks. Perfect location for exploring Shanghai with a subway station around the corner (direct line to the airport and to the bund) and some malls within 5 minutes walking where we found the most wonderful restaurants.

Prós: Outstanding service, welcoming and serene spa. Breathtaking views of the city from the pool deck, executive club and our room.

Contras: nothing really

Prós: Very nice hotel,

Contras: Breakfast was overpriced.

Prós: The pool, friendly helpful staff, the Cantonese restaurant food. The view from the room.

Contras: Under staffed at times. Way too long some instances for someone to pick up a call.

Prós: The most modern part of Shanghai. Lots of restaurants nearby, 10 min walk to IFC and Super Brand Malls. Amazing views from Pearl View Rooms. Excellent breakfast, well trained staff and best internet connection in all China.

Contras: Club Lounge is ok but you expect a little bit more from Four Seasons.

Prós: The location is extremely convenient. The trip was celebrating the birthday of my partner and the guest team has prepared heart-warming welcome for our stay. We are so thankful for their courtesy. The view from swimming pool was spectacular!

Contras: Not at all.

Prós: Easy walking distance to the metro. Super friendly staff. Amazing view of iconic Shanghai skyline and Pearl Tower. Brunch is epic.

Contras: The room smelled like cigar smoke. Even though it was supposed to be a non-smoking room.

Prós: Very good location

Prós: Excellent location for that early morning flight!

Contras: Breakfast is a little Pricey

Contras: It could have been better if the hotel also provides tooth brush and tooth paste.

Prós: Well located. Clean. Big room.

Contras: Staff not very polite at the beginning

Prós: The location of the hotel is very convenient as it is situated right next to Hongqiao Domestic Terminal T2 and on the other side of the airport, there is High Speed Rail station that takes people to major cities across China.

Contras: The room 805 that I stayed can partially see the airport runway. Part of the view is blocked by a building right behind the hotel; which is very annoying! The airport operates on a 24 hours schedule; planes land and take-off throughout the night. Make sure you have earplugs if you are a light sleeper. The carpet in the room is very very dirty and the air-con in room 805 is broken as the temperature stays at 25 degrees Celsius all the time; it feels extremely warm if you stay in the room during summer day time.

Prós: Very convenient location for next day flights or Trains , it’s like living in the airport , everything from the property is very near and easy to access . I recommend anyone who has a next day train or flight from Shanghai they should stay here . Everything about the property was nice . The staff were friendly and very understanding:) I’ll book this hotel next time too

Prós: Very good location. Great services!

Contras: N/A

Prós: Location, clearness.

Contras: The room is small

Prós: The fact that it was right in the airport and no noise could be heard from the room. Good place to stay even during the day as room very dark

Contras: There was nothing to complain about

Prós: Location, and clean

Contras: you should ask for a room not facing the airport, since it is very noise and the rooms are not well isolated. Another problem is that some rooms that arent smoking rooms still have a very strong smell of smoke

Prós: Great location. Staffs are friendly and efficient.

Contras: NA

Contras: Asked for a deposit twice the amount of the room. Card details previously supplied but I had to present the card AND put my n my pin. So the money would be debited AND currency exchange charges to me and then it was refunded the next day AGAIn Currency charges to me And I paid in cash No signage within terminal 2 and non response to my question how to find it

Prós: I booked here because I was exhibiting at a show in the convention centre that the hotel is attached to and found it to be extremely convenient in terms of accessing to the show each day. The rooms were large, clean and comfortably appointed.

Contras: The hotel is part of the convention centre so you are a bit isolated and somewhat locked into the restaurant options that the hotel has on offer. Unfortunately, my experience with them was not all that great! On most days, I chose to eat at the Bru bar & restaurant just because it was a bit more relaxed and it had various sports being televised on a couple of big screen TV's. The in-room marketing literature talked up the Bru bar as being a venue with at least 8 boutique beers on tap but when I was there, they only had 2 taps working and all the rest were either out of stock, or no longer available. Unfortunately, the service there is pretty ordinary! I waited for over 40 mins for a simple Club sandwich to be served and when it did finally arrive, it was stone cold and pretty underwhelming. It was not what you would expect for the prices that they charged, or from a 5-star hotel such as the Intercontinental is meant to be. I really don't understand why so many international hotels in China continue to put under-trained and inexperienced staff behind their bars! It is a really bad look to have a barman ask the client how to make a Gin & Tonic!

Prós: Everything , very highly standard hotel.

Contras: Actually nothing

Prós: Very nice, and new. Staff are friendly. Front deck and exclusive lounge staff are very helpful. If go, please buy exclusive lounge room, worth enough.

Contras: If can connect to inside of the exhibition center will be nice.

Prós: Location of the hotel is within the national exhibition centre which is very convenient for participants of exhibitions. The hotel is new, quiet and clean. The bed and pillows are very comfortable.

Contras: The shower in the bathroom is quite weak, if the water pressure can be increased would make the room perfect.

Prós: Very clean, staff speak good English, easy to go to airport and train station, very helpful, best breakfast I have ever had after home

Prós: Location if you are exhibiting at the adjoining exhibition centre is amazing. Buffet breakfast has a huge offering Staff were so helpful and friendly

Contras: Nothing

Contras: No restaurants and shops located nearby

Prós: Excellent check in /out experience. Friendly and respectful staff. Spacious room and luxurious bathroom. Phenomenal room service and bountiful breakfast buffet with delicious varieties and exceptional Indian cuisine too.

Prós: The hotel was located near the central railway hub and airport with a free shuttle service to them.

Contras: No restaurants or shops nearby

Prós: Very good location

Contras: Interior a bit dated, the bedding was ok but not as comfy like other 5 star hotels I stayed before. Overall ok but nothing impressive would try other hotels next time in Shanghai.

Contras: The furniture is old and dirty, the construction site next building made lots of noise, very disturbed.

Prós: Excellent breakfast, nice and very clean room, perfect position. Very kind staff. All perfect.

Prós: The room was very old fashioned not Four seasons standards

Contras: Breakfast choice is very limited and mainly Chinese food Quality of the food was disappointing Steakhouse restaurant diner was terrible It is really not what I was expecting for a Four Seasons hotel

Prós: As always, can't fault four seasons on anything. Anything I can think of, they have already done so.

Contras: I love four seasons and have stayed with them in different cities, if anything, I think the one in Beijing seems to have a bit more personal touch than the one in Shanghai on service side. They do all give excellent services.

Prós: Nice staffs they are very helpful even some cant speak english

Contras: I could not have a deep sleep at night dont know why

Prós: Spacious Great Location Nice pool

Contras: Darkness of the pool at night

Prós: Everything was so good! The room was impeccable. The best room cleaning I've ever had. The price is relatively cheap for such a high class hotel. The location is golden, close to Line 13, 2 and 12. A lot of fun restaurants, bars and shops within walking distance. The hotel itself is my best experience of my trip in Shanghai.

Prós: Wonderful staff. Very nice accommodation. Over expectations very kind care Perfect stay thanks to that wonderful team

Contras: Slippers are too much one size fits all

Prós: Very elegant avenue with good location to stay

Contras: None

Prós: Fancy, helpful staff, clean

Prós: the VIEW! the view is just excellent! the overall experience when checked into the hotel. everything here is just perfect. I will come back again.

Prós: The staff made me feel super special and the room was gorgeous! Location is excellent! I ate at the Chibese restaraunt and that was super and then went for a drink at the long bar - and there was live music that was great :) met some great musicians :) bartender was so nice ! The lady at the spa was so sweet also. Everyone was helpful I will go again next time I visit !

Prós: Stunning night view of the bund; very clean rooms, friendly staff, fast service, nice swimming pool

Contras: Not many dinning options, the staff could be more professional although they are all very friendly

Prós: The room size and beds were very comfortable.

Contras: There is a limited children's menu, although there was great flexibility shown in being able to order across outlets. We just wish more hotels would cater simple vegetables for kids.

Prós: Location along the Bund. Quiet. Not touristy. Historical charm.

Contras: Buffet spread and service was below par. Disappointing for Astoria’s brand!

Prós: Location and view

Prós: The view was amazing.

Contras: The breakfast selection was poor and a bit dated. It was not worthy of a 5 star hotel.

Prós: Management went out of their way to make our trip memorable - Thank you Andy, Rico, and Zak! At every turn, they were there to help. Also, Karme the concierge - Cannot get better in Shanghai! Location is amazing, while the hotel has a charm and luxurious feel.

Contras: Generally, difficulty with English. Room had a leak, and AC was not working, but the staff was quick to fix everything without question or delay!

Contras: Staff at breakfast and in the main restaurant sometimes lack attention to detail

Prós: The room very comfortable

Contras: The TV need upgrade

Prós: Staff are excellent !!!

Contras: Noise generated from air conditioner

Prós: General staff, location and the room.

Contras: The staff at check in part was a bit tricky. I booked the room with Pearl tower view and breakfast. But the staff said i book with no breakfast. If you want a breakfast, you have to pay extra money. There was also a bit confusion with my room selection too. We thought the staff at the club lounge downstair was somewhat tricky.

Prós: Wonderful! They even gave us access to the Club Longe for the 3 of us even though we hadn't paid for this extra. Delicious food.

Prós: Lovely rooms, great staff, exceptional service.

Contras: Nothing to see here. It's all good.

Prós: Service was excellent. Everything was perfect.

Contras: Nothing.

Prós: Everything was great but the staff there were outstanding. So polite and attended to everything. They really made me feel welcome at all times.

Prós: excellent location, great room

Contras: basically nothing to be improved through the lobby is small.

Prós: Service

Contras: Changing Elevators

Prós: We stayed there for our honeymoon and they decorated our room with flowers and balloons, also they upgraded our room from the city view to the pearl view room. The location was amazing and the staff were more than friendly.

Prós: Everything was great. Service was immaculate.

Prós: The W on the Bund in Shanghai was the perfect luxury experience. The staff were personalised and their attention to detail was incredible. We felt so incredibly valued as clients and will definitely return. Many thanks to Juliet and Cassie who transformed a very special time for us into an incredible memory. Their efforts made us feel like absolutely valued guests and would be the very reason we return to stay at the W. Customer service like this, even within a luxury capacity are so hard to find and are a credit to very reason we chose to stay at the W. Many, many thanks

Prós: We celebrated our 5th anniversary at W Shanghai. The W Insider and the staff made us feel very special, spoiling us with little surprises. The breakfast is a must, it's absolutely delicious.

Prós: Everything

Contras: Nothing

Prós: Our queen size bedroom was really big and modern with nice bathroom (shower and bathtub), and a big sofa all along the windows with a good view. There is an outside AND inside swimming pool with jacuzzi. The bar and restaurant both serve really good food, breakfast is amazing with nearly anything you can wish to eat in the morning. Finally, the view over the Shanghai Skyline is one of the most breathtaking I have seen.

Contras: A bit pricey but it is finally really worth it when you live the experience.

Prós: Extremely nice staff which is helping in any kind of way. Girlfriend had birthday and they helped me organizing flowers and so on. Absolutely great hotel, only recommendable!

Contras: I did not dislike anything.

Prós: I visited W hotel the second time, this time with my kids. The rooms are spacious, very stylish, with a great view and the hotel is sited in a perfect spot. The outdoor and indoor pool area is great the relax for adults and kids the same way. There is enough space for everyone. The view from the outdoor pool is fantastic. In the evening you could have a nice dinner in The Kitchen Table with a fantastic view on the business district of Shanghai (TV tower, bottle opener, Jinmao Tower, Shanghai tower, and so on). The food is delicious, the staff always friendly and helpful. The variety at the breakfast buffet is phenomenal, you could already spend half a day there. Summarized, it is an absolutely great place to stay, but you also have to pay for it.

Contras: That I could not stay some more nights longer...

Prós: The room was super comfy with all the amenities you would expect. The view from our room was great as was the location near a mall for quick and easy meals. Location was perfect for our needs. The outdoor pool was very nice.

Contras: I did not like the timing for the outdoor pool. Open at 10:00 and closed at 6:00pm. Would have been nice to go down earlier and come back in the evening when the lights were on across the river.

Prós: Location close to the Bund with view of Skyline of Shanghai. Beautiful indoor swimming pool. Room is very large fancy. Great views. Close to metro.

Contras: Opening hours outdoor swimming pool are limited to 10am to 6pm. The room is missing a laundry drying line.

Prós: The hotel location is the best! You have all Shanghai Pu dong's view from your own room. The hotel staff is very nice and always looking to help in any matter. Restaurant is also amazing, great food and variety.

Contras: The only thing i would say can be better is the language, there are not a lot of staff members that can really speak English.

Prós: Everything , just stunning service , location , and facilities .

Contras: Nothing

Prós: Room space. Luxury furnishings. Excellent bed. Zen atmosphere. My favorite hotel in Shanghai.

Prós: Overall the location and service were both excellent.

Contras: The property does not seem to be in a good condition comparing to my last visit in Oct 2018. The furnishings and bedding seems to be poorly maintained. We even had a leaking issue in the toilet where there was water leaking from ceiling. The toilet door was unable to close well.

Prós: Breakfast is great, helpful staff and concierge, swimming pool, long bar at the lobby, bose player in the room, room is spacious and location is great

Contras: Bathtub has supposedly a pillow for the headrest, somehow it is not in the right angle/position, it’s a bit uncomfortable

Prós: everything, don’t hesitate, book this

Prós: This is my favorite place in Shanghai, near the shopping mall,comfortable bed, wonderful Gym and swimming pool. The afternoon tea is also yummy

Contras: The elevator is not good, spent a lot of time to waiting

Prós: The pool and location

Prós: the quiet and homy atmosphere of the room as well as the excellent sport facilities and good service from the concierge

Contras: The food outside the lunch and dinner at the seconc floor is very poor and so is the breakfast every dish is not appealing and the eggs ordered separately are like a food chain eggs ...............

Prós: Design, ambience, service

Contras: difficult to get a taxi or car

Prós: Good quality rooms and facilities, decent location

Contras: Sold a breakfast package on arrival that didn’t seem to exist, manager did not believe us when we raised it on checkout Pool area excellent, trying to order food there a complete disaster. No one answers, then told that some items are not available after 11am, we had been trying to order since 10.30am... For a high price point, not really good enough

Prós: Very personal touch and very friendly and engaged staff... the small little extras made it so special

Prós: Everything was perfect about our stay at the Park Hyatt Shanghai from the location to the awesome view and rooms. Every single member of staff went out of their way to be helpful and friendly. Very impressed and will definitely return to this amazing hotel!

Contras: Only minor detail was we had a problem finding the actual hotel entrance, as we came in via the street office entrance side and could not find any obvious directions into the hotel.

Prós: Amazing views of an amazing city! We also prefer Pudong to the other side of the river. Excellent concierge, they helped me locate a very expensive Loro Piana stole that I'd lost in a museum. Very good wifi, had no issues uploading hundreds of photos to iCloud and downloading to other devices.

Contras: There were electricity outlets on only one side of the bed.

Prós: Incredible view from the lobby, nice staff, amazing room, it was a beyond expectation trip !! Highly Recommanded!!

Contras: Nothing!!!!

Prós: Everything superb

Contras: The check-in procedure took a bit too long...too many papers to sign...the same applies for the check-out

Prós: Very nice pool, and all staff very helpful.

Contras: Gym was rather small.

Prós: Really nice hotel and big rooms. Bathtub was cool. Nice view up there.

Prós: good varaity of food catering for all types of people

Prós: Location

Contras: Overall lighting of the premise & in the room was too dim. Could be brighter

Prós: The hotel is a great place to stay in the down-town Shanghai. If you wish to stay in the clouds, go for this hotel. That is all. Highly recommended. We had a great time. The swimming pool on 85F is also excellent.

Prós: Great location in the heart of Lu Jia Zui financial district. Room is very comfortable and clean, and I get a very good view of the city from high level. Gym facility is good, and I enjoyed the piano bar on level 56, as well as the tapas bar at the top of building. The note meets my expectation of a 5-star international hotel, excellent stay!

Contras: It was extremely busy during summer time, with a lot of local family travellers. The hotel reception on level 54 can be too crowded and noisy at times. Perhaps that would have Impaired the classiness / elegance of the hotel ambience, especially for me as a business traveller, as it felt as if I’m in a local street market.

Prós: The location and view is fantastic

Contras: Not willing to provide water. We ask for 2 bottle wait for 1 hr and call again and wait for another 30 min and call again. Only after 4 call with an angry tone are they willing to send 2 bottle to our room. Really unexpected.

Prós: quite

Contras: Arrival at 1 pm , and waiting for check in 2 hrs by the reason of the clean not finished. Parking is free. The rewards can not be account due to not direct booking from Hyatt websit

Prós: all fantasitic

Prós: Good location Friendly staff

Contras: Changing elevators every time we are in and out

Prós: Good location, staff friendly helpful

Contras: No have

Prós: Location is convenient and the view is amazing from the hotel rooms located in top floors and the bar

Contras: The price could be cheaper. It is quite expensive rate per night taking in account various alternatives in Shanghai.

Prós: Food is tailored to Asian tastes There is little choice in western food

Contras: Service at the reception can get better

Prós: Good location and the building and view are so cool.

Prós: Location is perfect!

Prós: Stunning riverside views from the room on the 76th floor. Great location in Jimao Tower landmark, convenient to get to many key business locations.

Contras: Everything perfect.

Prós: Everything started so negative, that it was difficult to appreciate anything.

Contras: CAN YOU BELIEVE that first they confirmed reservation of all three rooms. At last moment they surprised us by cancelling it. I SHALL NEVER STAY AT KEMPINSKI IN MY LIFE.

Prós: The hotel was amazing. View from the Bund View Room was fantastic. The pool and leisure facilities on the top floor were top class. Staff were very friendly and helpful, especially when booking taxis.

Contras: All the attractions bar the Pearl Tower were on the other side of the river. Taxis back from the Nanjing area were a bit on the expensive side.

Prós: Kempinski. Always pristine with superbly professional staff. The lobby has a lovely, fresh smell.

Prós: Nice view

Contras: All the facilities are too old

Prós: Amazing Room and efficient Check-In process!

Prós: The view + amenities + location even though not next to the bund but location not bad next to shopping all and tc tower

Contras: Breakfast made for Chinese people. If you want to wast western food not too many options

Prós: Good breakfast variety. Reliable internet. Bathroom amenities (soap etc) have improved since last year.

Contras: Maintenance crew noisy in middle of the night. Wake-up call was an hour late one morning. Showers a bit leaky into the bathroom.

Prós: Breakfast excellent, Turkish assistant manager helpful Some of the Chinese staff no so helpful

Contras: Room was tired , I thought from pictures hotel more modern also It would of been nice if there was an outdoor pool area

Prós: Good location. Good environment in general

Contras: Some facilities are rather old. No international plugs. rooms are not exactly soundproof

Prós: A fairly genuine five star hotel with well appointed rooms including the "standard" amenities, restaurants and facilities. Location in the heart of Pudong's business area suited my needs well.

Contras: Complimentary WIFI is a bit irritating in the it required constant re-logging on even inside the 24 hour day - none of the various location logins remembers you. The spa is mediocre with relatively poor service and the pool is far from the expected comfortable resort hangout but rather like a small town community pool where you are given a gross looking community bathing cap before entering the water. While I realize that I'm in a foreign country the overall level of English speaking (understanding) in public areas is below expectations for this class of international hotel. A $ 133.00 charge for a 3 hour late checkout.

Prós: Great location.

Contras: When we arrive our room was not ready and the front desk did a double take on our reservation itinerary.

Contras: I wish I engaged the breakfast buffet option when I booked with you.

Prós: All staff were very helpful and courteous, however their English skills were poor.

Contras: The original room booked 715, had a very strong smell of raw sewage. I was moved to another room, which was much smaller. The cover on the bed had a spot of blood on it and obviously had not been changed since the last guest. In the buffet breakfast a guest was picking salad items by hand, looking at them and returning items to the original bowl.

Prós: everything is great

Contras: would be great to have tee pot with hot water for breakfast instead of just a small cup. Some more fresh fruits would be also great to have.

Prós: It is quite modern and the room is so big. It is close to hongqiao airport and hongqiao station. It is convenient for business trip.

Contras: I had a drinks with my fds downstairs at the bar but there were lots of mosquitos. That was terrible.

Prós: Room is spacious, pillows are comfortable. Location is strategic and near to Hongqiao train station & Hongqiao airport.

Contras: They only provide shuttle bus from the hotel to Hongqiao train station & Hongqiao airport but not the other way round. Slow check in (comparing with other five star hotels). Considering the travellers from all over the world, the breakfast selection was not impressive.

Prós: It was quiet and spacious.

Prós: The hotel is splendid in every sense of the word, very plush and luxurious, quiet and sophisticated despite being very large.

Contras: The hotel is a little isolated, there is nowhere within walking distance where you can go for a drink, a meal or shop, so it's definitely hotel living, but its a lovely place to live!

Prós: Big room a lot of space, comfortable fitness center

Prós: Good location near train station and airport Reputable. Good facilities

Contras: Restaurant was closed and minimum choice for dinner after 10 pm. Room service manual is quite limited Booked with breakfast but check in staff insisted no breakfast for our stay.

Prós: Very good location to the airport and station. The hotel is beautiful and you feel at home. All the staff can speak English that is very help full. Was a very nice stay.

Contras: The beds was too soft.

Prós: I love this hotel was very clean very professional all the rooms were beautiful I will stay here always

Contras: Everything was perfect doesn’t need any more improvement

Prós: It’s in a quiet place with huge lobby and good staffs. Food options r good. There’s a money exchange machine inside the hotel!

Prós: The location is excellent - near to the metro line. In hotel shopping is very good value. A very comfortable bed.In hotel dining is very good - especially the Japanese restaurant.

Contras: The hotel is excellent but close to needing a makeover. The room service catering is variable in quality.

Prós: It was like an oasis in the city, having garden. The original French Club building is marvellous. Five minutes walk from metro station, restaurants around. Clean, good breakfast, nice view from 33rd floor (including the elevator). The garden was a wonderful place which you can walk around and makes you forget that you are in one of the most crowded city in the world.

Contras: The tv was small. People smoking inside the hotel.

Prós: Breakfast is satisfactory compared with price. Hotel service is very good. Location is perfect. I will try next time.

Prós: This hotel is a most if you are going to Shanghai

Prós: The staff, the swimming pool and other facilities. and the low key elegance.

Contras: The lobby piano is broken. It would be nice to have that again. The hotel needs more innovation and excitement

Prós: Great location. Excellent hotel, with everything needed and beyond

Contras: Getting a taxi from the hotel took awhile. Restaurants on site, while good, are overpriced

Prós: This is A grand hotel in all senses

Contras: One little thing. The shower head was not well placed and not able to be manipulated.

Prós: Architecture of the building / staying in a piece of history

Contras: The room was quiet old fashioned

Prós: Location, English is really good, Japanese style

Prós: A Japenese Style Hotel in the once French Club.