Everything We called the hotel for directions from the road. Had they told us that they were the only modern looking hotel on the mountain , right after you pass through the main square and that it had a glass front on the right not the left we would have saved over an hour trying to find the place.
Chic hotel with very friendly staff ( something that Italian/Scilian hotel staff are not noted for ) Nothing was too much trouble, not only for us but for all guests some of which were very demanding.
The staff were very helpful and friendly The food was very expensive. "Ceasar's Salad" comprising Lettuce ,sauce and a few croutons was €17.A very high standard of food was available in any of the restaurants locally for half the price. The Hotel lacked athmosphere as there were only a handful of people staying there the week we were there.
Well-designed boutique hotel, friendly and helpful staff. Restaurant is an undiscovered jewel. Self-parking facility is non-existent at the hotel. Parking in the garage is expensive.
Very modern and stylish hotel, nice location, in walking distance to pedestrian zone Very small rooms
Beautiful, tastefully appointed hotel. Ultra modern accommodations in a Sicillian village that blossoms with antiquity. The restaurant is fine, but visitors are in the center of a town where one cannot find a bad meal; only, as Rick Steves phrases it, better.
Very comfortable, delightful staff, close to shops and sights. I am returning for a night at the end of the month. I liked everything
Superb hotel overall .Great location .Spotlessly clean. Very friendly and helpful staff, Great breakfast freshly cooked to your requirements.. Size of the balconies.
The hotel is brand new. Rooms are clean and comfortable. The staff is really helpful. If one arrives by car, it is advisable to book a parking place in advance.
We had a great view from our room that was wonderful to see each morning.
the staff attitude -
not a thing everything,the rooms were dirty dust everywhere, windows were filthy,dont think they had ever been used, excuse for an air conditioning unit that was full of bug and germ bearing dust, bathroom was awful the whole place had a seady air about it and I would not put my dog in it if it were a kennal
The hotel has a pleasant home-like feeling and an excellent location. At breakfast time one can enjoy the view of Mt.Etna from the rooftop terrace. Around the corner are the Public Gardens (Giardino Pubblico), very convenient for a walk in the well tended park, and again with view of Mt.Etna and the sea. At the same time only a few minutes walk away from the main corso. English speakers are well served at the front desk. We were very happy with our choice of accommodation!
It was very centrally located within Taormina enabling easy access to various bars and restaurants. It also offered superb panoramic views of the sea and mt Etna. Staff were very firndly and helpful. Out dated decor of rooms and reception/ lounge area of hotel
The room was good, a little old but quaint. It was clean and quite large. The hotel is also old but typical of Taormina. The staff were very polite and helpful. It was quiet and the view from my room beautiful. Breakfast was also very good and the view from the restaurant is of Naxos and Etna. I think it just needs some TLC
very old bed. small bathroom
We stayed in junior suit with a perfect view of Etna and sea; the terrace was perfect..
The staff were polite and the breakfast was pretty decent. The views from the hotel of Etna and the sea were stunning. This should not be a four star hotel. We paid extra for a 'suite' but arrived to find a small room with a large balcony with a glass ceiling (sun bathing in a green house) - very basic (no mini bar, sky sport TV etc..) The website states beach & pool facilities are at the "Paradise Beach Club in Letojanni at about 10 minutes distance from the hotel". This is a lie. The beach is about 25 minutes by car alone!! If you dont drive then you can get the free hotel minibus. We did this three times and each time it arrived about 20/30 minutes late to collect us. From leaving our room to getting to the hotel pool took about 1 hour!! Avoid this hotel.
Location! I'd say is not a 4 stars hotel as advertised!
very nice location, in the city up on the mountain, nice view. But shower room must be refurbiched.
The location was great; overlooking the coastline and only a few minutes walk from the heart of Taormina.
The location was great and we had a room with wonderful views. The breakfast was excellent and the choices changed each day. It was only a short walk to the old town and the cable car. Car parking was great - very hard to get in Taormina. The only entrance and exit was down a very very steep circular driveway. Once you had climbed that the rest was easy.
Its proximity to the town and the views were spectacular. Gardens were well done Not really, we were there off season and the pool was shut, I suppose this was understandable
Beatiful views over the Bay, location within 5 mins walking of centre, lovely pool, friendly staff. Cost of Car Parking 8 euros per day.
Very convenient to bus station, cable car and Taormina town. Pool area very nice as was bar balcony, with a nice view. Public areas very attractive. Free use of internet computer an advantage
Modern, comfortable, ideal, located with the attentive intelligent stuff, big rooms, easy to come to the center of Taormina and to the see. Nothing
Very well run hotel, great staff, fantastic views, walking distance to town centre. Partition walls between rooms are to light, and the hill out of the hotel was very steep.
Accessibility to town,beautiful pool,well appointed room,hotel fit out with good quality paintings and furniture.Room overlooking the pool and the view to the sea.In all an excellent place to stay They could probably increse the output of the air conditionining.Difficult to keep room cool in hot summer.
luxury and intimate
The accommodations were first rate. The view from our balcony of the sea and of Mt. Etna was breathtaking. I loved the proximity of the hotel to the Taormina shopping area. I am already planning my return trip to the Grand Hotel Timeo. We ended up staying in a Junior Suite rather than the Double Deluxe Room. The signs in Taormina to the Grand Hotel Timeo could be better. It was hard for us to find the hotel entrance and the parking area.
It was a wonderful experience to stay this hotel. Sprendid view..... Very difficult to get the hotel by car.
The whole atmosphere in the hotel, with all the history and kind staff
The facilities, the view and the location
We were not satisfied with our original room in the annex,but were upgraded to a suite in the main building with a wonderful view as soon as the staff realized our unhappiness.
the views having a film being made in the hotel during our stay. no thought about health and safety
the view, the swiming pool and the excellent breakfast italian staff never very dynamic
The hotel was quite beautiful and well located. The breakfast on the terrace with the beautiful view was a delight. We were located in the annex which we would not have taken if we realized it. Although the room was nice, we felt isolated.
Quality of the public rooms No
Location, character and view from room Breakfast orange juice and having to carry cases up two flights of stairs
Welcoming staff, lovely location, lovely scent, very clean, relazing environment, beautiful design, great value for money No :)
Lovely. Nice setting, convenient, nice room & breakfast.
Location very convenient for walking into Taormina centre and nearby places of interest. Lovely terrace and breakfast area. 4 flights of stairs to have a sea view, but hotel had informed us before hand that no lift and soon got used to the climb!
Extremely friendly and helpful staff and marvelous buffet breakfast. so lovely garden.
The hotel was reasonably placed for access to most parts of Taormina The distance one had to go to collect the car from the car park with which the hotel had an arrangement - over 10 minutes down a steep and busy road with little concession to pedestrians which, given the propensity for Italian drivers to use all of the road and any pavement area not separated by a curb made things somewhat dangerous!
The staff were very friendly and helpful and spoke a number of different languages. The room was well furnished, with wi-fi, and had a terrace, although not a view. Convenient to town, but didnt have to deal with congested roads and easy to park nearby. The breakfast was freshly prepared and generous, in a nice room with a view. The room was noisy from those above and beside us and we could hear them walking and talking and moving furniture very distinctly, not to mention all the water in the pipes from their rooms. Try to get a room on the upper floors, which would also have a view.
really good continetal breakfast, good location - close to town centre, bus station and cable cars to the beach, friendly and helpful staff no lift - 4th floor
This hotel exceeded all my expectations. The family and their staff were all welcoming, helpful and efficient. Our room was charming, comfortable and spacious and the bathroom immaculate, with an excellent shower.
Wonderful views from our window.Good breakfasts. Shower was very small and would be too tight for anyone who is rather fat. There is no lift so light luggage and physical fitness are important for all as there are no ground floor rooms.
Intimate, luxurious and very good value out of season. A room you don't want to leave The shower didn't drain quickly enough
Building is superb as is location. Suites are well designed and reasonably spacious. Friendly and helpful staff. There are a number of extra charges that are not expected with a five-star establishment eg for beach club use; for wifi and for parking and incidentally the parking is not on-site as suggested on the website. The standard continental breakfast though adequate is a tad on the meagre side.
An excellent hotel in all aspects! It was the first time we spent a couple of nights there, but we would definitely like to go back, at least once a year. Relaxing, luxury and cozy at the same time. Excellent sea view from the Suite of Sultan, original design and decoration of the room and the bathroom. Mediterranean breakfast just superb. The only limitation, for people with walking problems, is the access to this hotel: through 20 stairs (and no access by car).
The hotel was luxuriously appointed, spotlessly clean and the staff very courteous, attentive and friendly. The interior design was beautiful and cleverly executed with many attractive features. It was positioned within walking distance of shops, restaurants and historical sights. The roof terrace was disappointingly small with few sunbeds and parasols. There was a very noisy air conditioning unit within a few metres of the sunbeds. Due to the lack of a swimming pool and balcony this was a problem for relaxation. In hotels literature there was a beach club advertised but no mention that it would not open until the 1st June. As we arrived on the 28.05.10 this was a disappointment. The beach club was clean with good facilities and friendly staff, but as it was shared with a 3 star establishment was a little mediocre for a 5 star luxury hotel.
A perfect boutique hotel in the hearth of Taormina! The hotel staff were very professional and courteous. They spoke perfect English. The waiters at breakfast were exceptional serving a multi-course breakfast of our choice.The room was luxurious but not overdone. Comfortable beds, silent airconditioning, tastefully decorated, amazing views!The bathroom was exceptionally clean with the most elegant fixtures I have ever seen. Internet wifi available for free. The hotel is excellent located in Taormina (Sicily's Monte Carlo!), everything is within walking distance in this historic town. From the hotel's terrace (cool bar & restaurant on the rooftop) you have a superb view over Sicily's East-coast with Etna and Mediterranean sea! We will be going back to El Jebel that is for sure! One of the best hotels I have stayed at!
The service and staff were excellent but as far as I could tell there were only one other couple staying at the time. It needs to be seen how they would cope in the high season.The design of rooms and and bathrooms was first rate and functional. The main restaurant menu was the only menu on offer for room service. For a hotel of this there should be another choice.
The room and the staff were terrific
Everything was fantastic - but the atmosphere was stylish without being sterile. The service was attentive, warm and very competent. The restaurant was excellent and the breakfast was yummy. The only thing that redeemed our 3 days of rain - was El Jebel. This hotel would suit anyone - young or old. I would not recommend this for anyone having difficulty climbing stairs. Although our luggage was taken care of - there are still at least 20 steps to the main entrance.
The room and location No pool!
Excelant view Breakfast was a little poor
The staff. Plus the city of Taormina.
Staff were friendly and accommodating to requests. Location excellent in Taormina.
We arrived at 9pm where the hotel staff were alert and welcoming. Hotel is beautiful and in a good location just off the main shopping street Corso Umberto I with its own private lime tree garden. Very clean and fresh room with modern fixtures and fittings. Breakfast was delightful with very nice croissants. Would recommend room with balcony. Walls were quite thin could hear people in the next room talking.
Staff were very friendly and the location was excellent. Rooms were very clean. Just a short cable car ride from the beach. Hotel was quite expensive although it seems all of Taormina is expensive. The roof-top pool is much smaller than in the photos and was quite dirty.
The breakfast was good value with alot of choices. The staff were extremely friendly and very helpful. The hotel was near the main shopping street which was very convenient and near good cafes and restaurants.
Staff very good and polite. Room good and value for money off season. Breakfast adequate
Amazing little rooftop swimming pool, really friendly and helpful staff, very stylish decor and great location. A real gem of a hotel
Fantastic location, courteous staff and great room - hotel is set back of main street so quiet but near enough for all attractions etc The pool is a lot smaller than it looks in their pictures, but this is a minor issue as beach not too far
in the heart of taormina/clean/modern/wonderful large showers small dogs yelping in hallways
This hotel is recommended. The location is great and the garden is very nice. The breakfast could be improved. We ask for an advice regarding nearest beaches, and one of the staff recommended us on a specific beach and called for a pick up... we waited for 45 minutes for a van with which, finally, had no room for us. It was very dissapointing and the staff memebr didn't reach well to our compalin.
Helpful staff. Great location right on main street. Spacious rooms. Parking is a bit tight but not unusual in these areas.
Very good location, central and convenient to shops, resturants and places of interest.Good value. Clean and comfortable.
The staff where very friendly and helpful, the room was quiet and comfortable and as I had a last minute deal, excellent value. I decided to stay an extra night it was so nice. The location is excellent, right on the main street. Unfortunately I has a view of the wall behind but considering the cheap rate I can't complain.
location (Corso Umberto, main street), friendly staff, clean room. street noise
Helpful staff. Well situated in Toarmina plus parking available.
First and further most our room was very clean and this goes also for the whole hotel. Its location could not be any better. Staff very friendly, socialable and helpful. I would definitely stay at the hotel again if I have the chance. Breakfast was Ok, but I believe that including a couple of items more will make it far better, and would surely meet everyone's needs.
Location was brilliant... on the main street of town
Very central location and with a quiet room in the back, now problems with noise. Large and almost open breakfast room on top of building.
Very good location if you want to stay in the heart of city with all the restaurants and pedestrian street nearby. Staying here you are in the center of action. Would recommend this hotel for travelers to Sicily. Was quite noisy as our window looked to the pedestrian street. Nevertheless it was not a big matter to us.
The hotel was in perfect position on the main, pedestrian street of Taormina - everywhere was easy to reach. The staff were very friendly and very efficient. The room was quiet, comfortable and spotless and the breakfast was excellent.
The view was excellant of the sea. The staff helpful. Great breakfast. I had twin beds and they were extremely small.
This was our second trip.How different! The pool was roped off.The Sunbathing area and loungers were filthy,and after 200steps Down to the pool the Bar and Snack area was closed.The Air con in our room was not operating and the only shower was hand held.The place was almost empty.
A comfortable hotel just outside the town with wonderful views out to sea but on the wrong side of the town to see Etna. Expensive in high season. Pool is over 180 steps downhill and only accessible to the very fit as the climb in high temperatures is strenuous. This information is not given in the details. It closes at 17.30. The restaurant was very lifeless.
The view is impecable, the rooms decent and the staff very friendly The fact that one has a 180 step trip down to the pool
Beatiful location, one of the best breakfasts, beautiful views...a wonderful place. A bit expensive
very good location (vis a vis Interbus station). The room was clean, air conditioning was working well. The hotel has a nice, clean pool (15-20m long) with seats and umbrellas. Breakfast was also good (bufet). our room was overlooking the parking, not the sea..
The view is great. It is close to funicular, although a bit far from town center. All the employees are very helpful. Parking place is great advantage if you have a car. The room furniture and bathroom needs to be renovated. The view of balcony is great, but needs some more stylish and comfortable furniture.
The view is beautiful. Car parking available. Paper thin walls - could hear everything from adjacent rooms and corridor. Beds like concrete. Bathroom dated - flushing mechanism extremely loud. Claim to have bar which consists of some glasses on a table by the dining room - never saw it manned...
Having only the website to assist us in making our decision we were disappointed when we finally arrived at the hotel. What was surely a very impressive hotel at one stage we found to be rather dated and not as comfortable as we had been led to believe.
the room was clean with a wonderful view of the bay; the owners and employees were kind and always ready to assist you. none
v friendly family run
Lovely hotel with very friendly staff. Just a short walk from town where there was everything you could want.
Customer support by the staff, answered all questions and supported with ideas. WiFi was not effective in the lower levels of the hotel.
Friendly, helpful staff - willing to store our luggage when we had checked out. Fantastic views from our room and the terrace.
I was very impressed by the cleanliness of the room, the location of the hotel and the staff were so helpful and friendly. The view frolm the hotel is amazing.
excellent location, 5 minutes walk to centre of resort. Staff very friendly, helped us out on several occasions including which trips to book. Very good value for money, breakfast included. A little noisy in the morning, dogs barking
the location was breathtaking. get a balcony room well worth extra few euros. very nice family runs it. could not be more pleasant and helpful Nothing
Very nice staff, good location, nice rooms
Liked Taormina. Great staff at the hotel - very helpful. No complaints about the hotel. Terrible location since it was necessary to walk into the main area of town on a narrow road risking injury from the Sicilian drivers who show no respect for pedestrians. I would never stay at this hotel again because of this location.