Hotéis em West Tampa, Tampa

Contras: Bartender on the 8th had 3 gentleman she was talking to and pretty much ignored me and my sister. A Margarita is not that hard to make she took out glasses set them down and continued to talk. We decided to make it easy on her we ordered just 2 beers as she never started making the drinks. She still got that messed up. We ate breakfast and went to the coffee bar which we found the staff to be fantastic. The bartender is a serious weak link. She made it a choice to ignore us. Ignoring any customer speaks to how you value your job.

Contras: The rooms were significantly smaller than any I can recall at similar hotels

Contras: Nothing.

Contras: The rooms are quite small, and even the "junior suite" was substantially smaller than similar rooms in other locations.

Contras: The HVAC system in the room was so noisy it made sleeping very difficult.

Contras: Ran out of the continental breakfast both mornings of my stay. Literally no food left.

Contras: Breakfast

Contras: First appearance was nice but room was not cleaned at all several times. I had to request soap and towels everyday because they were never replaced. If they did clean the bathroom always had a sour smell after as though they were using a dirty mop or towel to wipe down. They did not vacuum once in the 8 days that we were there. To top it off we came back to our room to find the room next door to ours propped open and the pillows from the bed were all on the floor and the maid was nowhere to be found. The room door was wide open for anyone to walk in and the same pillows that were put back on the bed had just been on the floor.. this is just GROSS. Nasty feeling and I didn't walk on the floor with bare feet. I will never stay here again. Save your money and go to another hotel.

Contras: no hot water, no polite or helpful staff, dirty room

Contras: No hot tub.

Contras: Room wasn't nice and bathroom tub was gross

Contras: the room was warn blanket had a hole in it bathroom ceiling badly patched lamps that did not work Bad WIFI

Contras: Highway was 100yards from room window. Awaken by truck and motorcycle noise at night. Would request room on other side of hotel next time.

Contras: Couldn't sleep more than a few hours due to hearing the interstate through the closed balcony doors.

Contras: A/C was very noisy. Wifi was poor and the bathroom ceiling was falling down in spots.

Contras: The room needs to be updated/painted and some of the furniture cleaned/replaced.

Contras: I found some odd kind of little insects crawling around on the desk in the living room area. The fridge couldn't be used because it reeked so bad. My daughter wouldn't use the quilt because the padding was so old it was falling apart inside and was in small pieces and looked dirty. From the outside the hotel looks nice, however, don't be fooled.

Contras: Elevator could have been faster.

Contras: Nothing!

Contras: The bathroom was not working properly, but offered to relocate or fix it. I was on my way to important meeting and the bathroom was fixed. It was a minor inconvenience, but it was resolved quickly.

Contras: Room was not serviced. I arrived late and they didn't want to credit me my money back for the first night

Contras: The elevator sucked, its clunky and doesn't always stop at the floor requested, or worse, sometimes it stops and wont open the doors so you can get on/off. I waited 20 minutes for it to stop on my floor so I could check out on my last day. I eventually just took the stairs to the ground floor. The elevator needs some attention.

Contras: Everything was fine.

Contras: Nowhere to grab a drink late at night

Contras: I confirmed my reservation 6 hours before I arrived from New York. My flight was delayed. I didn't get to the hotel until midnight. The automatic doors wouldn't open to let me into the hotel. Once I got in, the front desk didn't have my reservation. I was holding the confirmation in my phone as well as told him I confirmed it on the phone. He didn't have king bed and gave us two doubles instead. It took almost 45 minutes with nobody there and he had to write all of the information off of my phone. Hotel condition was fine just not a good night for the hotel.

Contras: Not much breakfast choice like sausage or bacon. Only sausage gravy offered. This must be the standard breakfast because Atlanta Hyatt had the same.

Contras: Given the location, the price seemed a bit steep to me. Outside areas could be better lit at night.

Contras: Building is old- room is old, chips in walls and the shower didn't get hot. Pull out couch bed wasn't very comfortable.

Contras: Food was pretty expensive and the suite wasn't very spacious.

Contras: Our reservation was made for a family and we were given a 1 bed handicap room. There were only grown up channels on the TV. My last night there i noticed something splattered all over the ceiling. .....still don't have a clue what that was. All things considered I will NEVER stay there again and will NEVER recommend the place to ANYONE.

Contras: We dismissed the buffet breakfast dining room in favour of the coffee bar.

Contras: Room was a little dirty

Contras: My stay at this hotel was entirely disappointing. I requested a room away from the elevators and had called twice to confirm this request and was given a room right next to loud creaky bumping elevators. My friend had ordered me room service to be in my room when I arrived as a surprise and it was never there and would not have been delivered had she not asked how I enjoyed my surprise food. At my insistence I was moved to a different room the next day and the day I left the hotel saw a BED BUG crawling on my pillow as I was getting ready. I alerted the staff who was appropriately horrified only to NOT hear from a manager for the next day and a half. After repeated calls and emails from me including one to a front staff who said she had seen the manager and was surprised I had not heard back only to be lied to by that same manager hours later that she 'only just arrived' and that was why my calls were not returned. Finally after a rant to a lower level manager the front desk manager was all of the sudden made available to me and finally an investigation into the bed bug was launched. What is MOST disturbing is because they themselves had not 'confirmed' this was a bed bug (which is very clearly was...I have photos) they could not tell me for certain that no one else was staying in that room. At the LEAST that room and neighboring rooms should have been closed and checked immediately but the managers were slow to take action and initially very dismissive. It is a DISGUSTING feeling to have the experience of knowing you slept somewhere that has bed bugs and all the effort I had to put in once I got home to try and decontaminate myself and my stuff to not infest my house and my baby's nursery. Most disheartening was the response from the hotel on the matter. I wish this review would let me submit the picture of the bed bug I took. I was forced to stay at this hotel because of an exam that was being given onsite but I will never stay at this or any related hotel again. Not even because of the bed bugs themselves, but because the hotel was so slow to respond and so dismissive, potentially putting others at risk as well by not quarantining the room(s).

Contras: The hotel is attached to business offices so when I opened the curtains I could cleary see people working in their offices and they could see me which forced me to keep the curtains drawn.

Contras: pillows were hard and too thick to sleep on

Contras: No negatives

Contras: When we opened up the mini bar it had not been cleaned in a while. Something brown had leaked in the bottom of the fridge. Very gross. We were told another guest had put some of their own things in the fridge and that's what made the mess. So no one ever cleans or looks in the mini bar? We were in a junior suite and you expect the room to be clean. Also there were 6 bed risers stacked up on the bedroom night stand. Will not be back again. Very disappointed in the hotel. You should not have to call the front desk to get your room cleaned.

Contras: With the exception of the minibar which was jam packed with the usual assortment of ridiculously priced things there was no fridge. Also, despite the a/c being set to 65° the entire time the room never felt cooler than 75° which makes it very hard for me to sleep. We were on the top floor so I assumed it was the blazing hot sun beating on the building but even at night it couldn't catch up. Lastly the wifi cost $13.95 to use which I thought was pretty steep considering every hotel I've stayed in for the past 10 years or so has included it for free.

Contras: Woke up at around 3 in the morning by what smelled like marijuana permeating the hall and rooms and could hear doors slamming shut periodically. Don't know if that was due to location. Also there were no ice buckets or cups available. I have stayed here pre the pandemic and it was definitely a much better experience.

Contras: a bit pricey, no refrigerator space; last time i was here i was in a room near the elevators and had difficulty sleeping as people go up and down all night

Contras: An SPG tribute hotel should have a club room, if not a club floor.

Contras: I wasn't sure where the hotel ended and the business complex or restaurants started. Granted, the staff was very friendly and helpful. I kind of found myself wandering around and in some area's felt out of place in shorts and flip-flops.

Contras: The check in process was less than pleasant as was the concierge. Having to go up and down the 5th floor because none of the 6 keys worked is unacceptable. What made matters worse was the lack of concern and empathy the concierge expressed toward the situation. An apology wasn't offered nor was anything provided in attempts to make up for the issue.

Contras: Noisy neighbors as they departed at 5am, though that is not the hotels fault.

Contras: Having to pay extra to use the refrigerator in the room- after the cost of the room it should be included.

Contras: The high bed, no hot water, difficulty turning on shower, toilet running, broken bathroom door hook, no movie channel.

Contras: There was a rather odd, unpleasant odor in our hallway & room (second floor). Smelled a bit like salt marsh.

Contras: The restaurant and bar looked to be continually understaffed during our stay. Tables went uncleaned for long periods and servers, bussed tables and checked people in at the restaurant, causing delays.

Contras: It was clear, that the hotel was being renovated and maintenance were scattered throughout the hotel. It seemed old in some parts with bad wallpaper . My room area where l stayed, very 80s. But surprisingly, the inside of my room was updated. The balcony was gross.

Contras: Staff were very poorly trained, almost every step of the way things were done poorly or incorrectly. They didn't have my reservation which was made through this booking agency so we were told we'd have to find another hotel with out kids. No apology. Staff were leaving with piles of hotel cookies for themselves as we just sat there with no place to stay for the night. The hotel blamed the booking agency and said they do this often, I asked why the hotel chooses to work them if they often leave their guests with no room for the night. Obviously the booking agency sells their unsold rooms and this works out for the hotel and they don't care that it sometimes leaves the customer with no place to stay. Finally we asked for a second manager and she was somehow able to get us a room at this sold-out hotel and the first manager then appeared with some cookies for the kids. Room service never brought the drinks we ordered and paid for, the cot didn't have a sheet, the bathroom sink was leaking from a pipe beneath it and the phone lines to the front desk were constantly busy when I tried to tell them about these things. Room service trays were left outside rooms for 12 hours at a time as cleaning staff walked right by, kind of gross to look at. The hotel double billed me for the room I had already paid for through kayak. They billed the credit card that they told me was just for "incidentals."The staff here really need some training in customer service and basic hotel management. One of the worst hotel experiences I've ever had. This hotel is very damaging to the Hilton brand.

Contras: design was chaotic and confusing, no breakfast

Contras: n/a

Contras: THE ENTIRE HOTEL. THE WHOLE PLACE WAS OLD AND FALLNG APART.

Contras: right by freeway, no mention of that anywhere. VERY LOUD FREEWAY. they gave us earplugs ... its just kindle a crappy chain hotel. yuk.

Contras: We had thee immediate issues at check-in. The price was not as quoted by the Internet nor when we called the facility. The explanation was “they should have told you”. When we pushed, we were told it was a security deposit for incidentals. (New one for me). 2nd, we saw 8 signs to not forget to get our warm cookie. They were out of cookies and would have more after the established check out time. (If you want to upset me you are getting warm.) 3rd. We fortunately had a friend see is in the lobby as we were completing the. check-in process. The clerk was very displeased, short to the point of being rude, and seemed like she had somewhere else to be (maybe break). All and all, a very poor experience. I usually give a second chance but not sure if this policy is worth it considering the room was definitely on the higher side.

Contras: Took my family to Busch gardens for the day, when we checked in we had not eaten and we got room service, the food was horrible, the fries were cold and the kids chicken tenders were burned. The room was old and outdated and had a very week wifi signal. Overall I paid 267 dollars for this one night, when I really should only have paid at the most 150.

Contras: Stayed at this hotel due to early international flight out the next morning was assigned a room as close to the interstate highway as possible. Needless to say we didn't sleep all night. We were told the hotel was only at 70% occupancy so don't understand why we were given such s terrible room other than booking with Kyak rather than Hilton direct.

Contras: Balconies on our rooms were nice, but faced a wall. Noisy high traffic area, but if you're looking to stay close to the airport it's totally fine. Rooms are on the small side, so was a bit tough with a young child in tow.

Contras: The rooms were way old and outdated. There was furniture missing from my room and when I asked about it, all they said was to wait until next year and I wouldn't be able to recognize the hotel after its renovation. I had no where to sit except my bed.