Firstly the staff seemed really friendly, and that does make a big difference. I thought we would not like the location because it was off the main area in Aspen, but it ended up I enjoyed the drive every time Also we ordered extra coffee to the room , and the staff was really prompt to get it up to us Nothing was bad
All the staff we came in contact with was so friendly and eager to help. There were some weird smells and the elevator was unbelievable slow.
Front desk staff was very attentive and directed their attention to us when we asked a question
We booked our room for my partner to run a half marathon. The start was in Snowmass and the finish was in Aspen. Great location, restaurants within walking distance, friendly staff, clean and comfortable room. We thought the price was fair and much cheaper than staying in Aspen. We will definitely stay here again.
The bed was comfortable. The pool and hot tub were not open during the evening except on Friday and Saturday night. Since we were there on a Sunday night we were disappointed we could not hot tub. Wish we knew that when booking, would have stayed elsewhere. The restaurant was very expensive. We didn't eat there. Not many amenities in our room, no mini fridge or microwave. So not a good deal if you like to save money on lunch or breakfast.
Room was clean and comfortable. Bathroom was tiny but workable. Hotel was quiet , beds were really comfy and the restaurant was delicious.
The staff was incredibly friendly and helpful. The facility top notch. N/A
Staff was extremely courteous and accommodating. The room exceeded my expectations.
The facility looks very nice and was. The service is the issue The service ended up being terrible and has resulted in a disaster story to tell friends about. Just awful. First off, when I got there I learned there is only valet parking. I hate to have anyone else drive my car and being forced to did not get us started off on the right foot but is not a huge deal so we just moved past it. We got to our room which was nice and the best part of the experience. Then I got food poisoning from room service (Burger) so I could not sleep. Then in the middle of the night the fire alarm when off. We had to go stand outside for 45 mins waiting for the fire department to get their and clear the alarm. The kitchen set off the alarm while cleaning. By the next morning I just wanted to get home but on check out noticed they charged a $15 resort fee and a $15 valet fee added on in addition to the tips I gave the drivers. I did not raise a fuss with the staff as they were already hearing from other guest and I wanted to get home. They did not offer any discount or anything for the fire alarm which is bad customer service in my opinion. So, to sum it up, I was forced to valet park, got food poisoning, had a fire alarm set off in the middle of the night, had multiple unexpected fees, and received poor customer service. I still can't believe how bad that one night when.
Staff were friendly, courted and helpful. Location is great for ski in / out and 4 mountain sports on premise made it a breeze for rentals and gear transport to the other ski areas. Rooms are well appointed - we felt right at home. Our room location wasn't the best - a little noisy at times - too near the lobby.
Service was outstanding. Restaurants very expensive.
Excellent staff and service, beautiful accommodations. The first night the sheets had holes in them, the last night the bottom sheet did not fit and the top sheet was nonexistent. The hvac fan ran continuously.
On my previous visit, I loved my room so I was really looking forward to my next visit... But my room was not nearly as nice, it was a handicapped room & so there was no tub & the coffee maker didn't work. Two of my favorite things... I was looking forward to sushi but you guys change the restaurant to a Gastro pub... Which is not a problem but what I did order from room service was no longer available so I was a little disappointed this trip.
The staff appeared to be friendly, the rooms appeared to be clean. A smoke alarm caused a 130 am evacuation. The explanation given was a "belt caught on fire in the kitchen." I don't know what to make of the reason, but to the lay person it appears that it was caused by carelessness (by overnight staff?), or someone didn't attend to midnight popcorn.
Had dinner at the hotel and the food and service was excellent, the waiter was well informed and willing to go above your normal expectations. The rooms were very small and even with very few people staying guest were all lumped together in one area of each floor. This took away any sort or privacy and quiet that you usually find at this type of resort in the summer. Hotel front desk staff were terrible. They would not answer the phone they were slow to respond to any requests and appeared as if they all hated their jobs. Our check out and getting our car from valet was a disgrace on the hotel. Management obviously takes a break after the winter ski season which is not normal for this quality of a hotel. Perhaps some stock holders will look at this 5 star resort hotel that is being run like a 2 star mom and pop motel in the summer and turn it around. I would not recommend staying at this hotel in the summer.
Access to restaurants and ski area was great. Doesn't get much closer! Outdoor pool and hot tubs were comfortable and close. A remodel job that wasn't really the best. Room didn't have great control over the temperature, probably just because it's an old building. Parking rates were not mentioned on Kayak, and that was $40 for a week, even though we only stayed one night. Check in process had my name right, but my address as something totally different, not even in the same state. I wonder if something got goofed up between Kayak to Priceline to the Hotel. Also, my biggest complaint was this was not a typical Holiday Inn Express breakfast spread. They ran out of food, many people waiting, and front desk didn't seem to do much... Just shrugged their shoulders. A few upset folks, which is not typical in other Holiday Inn Express locations I've stayed in.
Friendly staff Trying to find the hotel was a bit of a chore to say the least.
Location, location, location. Wildwood bar! Funky, cool, old-school Snowmass spot. Spartan, but very acceptable. Bathroom's a bit old. Tub cracked and needs replacement. I had to move the bed platform to plug in the lights on the beside tables and to power bedside power strip. Plugged in refrigerator, very noisy, understood why it had been unplugged. Didn't mind doing any of these things, but a more attentive staff wouldn't have allowed me to be the one to do it.
The location The room did not look ANYTHING like the pictures, it was old and outdated, the bathrooms were small & dirty. they did not offer breakfast as advertised.
Proximity to ski slopes at Snowmass. Value priced compared to others nearby, but given condition of facility not nearly low priced enough Pretty much everything else. Poor upkeep; pool/hot tub were out of service; shower was hot and cold and hot and cold; noise disturbing sleep at all hours; staff seemed like they were working minimum wage at K-mart.
Retro look to room and location. Early in the day a random family walked into our room because they were assigned the same room as us. Then the staff called 2 times from 10-11 at night asking to get our name for the room we were in. Then they came knocking on the door asking for our name again saying that the system was messed up. On top of that the people working the front desk and most of the staff didn't know English so it was hard to communicate.
I liked the convenience of having most of the restaurants and some shopping at walking distance from my room. The wireless internet connection was very poor.
Quite and located near the Music Festival N/A
The location was excellent, facilities were decorated festively, wonderful complimentary breakfast, great pool and hot tub facility, great lobby bar, and incredibly helpful and friendly staff!
Great location, amenities within easy walking distance, great views! The room had no air conditioning it was actually a bit stuffy during the night (summer/August)
Love the ease of ski-in ski-out & east of ski storage. They take the skis from you and store them as soon as you walk in the door off the slopes. Great family ski vacation hotel. Having to pay for internet access in rooms.
Amenities We had to leave 4 hours into our stay because of noise and a concert, which terrified our dogs. Westin staff would have refunded our money, but the stay was purchased via kayak. Not sure I would use this site ever again. Next time I'll book via the Westin as they were willing to refund our money.
Awesome for the price!
Very clean and modern rooms, every Westin I've stayed at has the same fresh smell. All of the amenities I needed. The gym was a good space, could have offered more variety for weightlifting, Has cardio covered. The staff was new in training, packages were delayed in delivery once reaching the hotel.
FRIENDLY SERVICE AND WONDERFUL FIEW
Good facilities in general and directly on the mall. Kids loved the pool. Our A/C didn't work so well, it was running constantly but the room was never cool. The beds were also not great, I have experienced Westin beds in the past and these were pretty hard in comparison.
The hotel is located directly by the lift, rate is fair and the staff was very friendly.
Upgraded us to a fabulous room!
Manager was wonderful-great customer service. Food service was excellent and a good value.
Booked a business trip but didn't book my hotel, so I booked Pokolodi at the last minute. Arrived about 10:40pm, 20 minutes before the front desk closed. Karen was so happy to check me in and explain everything, she was also happy I arrived in time. I didn't know they closed early, but that's because I didn't do my due diligence. I didn't take advantage of breakfast so I can't comment on that. Pokolodi is in a good spot, shopping and coffee, beer, food right out the door, and Aspen by free bus every 30 minutes is nice as well. Everything was clean and kept up, despite an older lodging. For the most part I was looking for a place to lay my head down for two nights and Pokolodi didn't dissapoint. Not much
Clean, comfortable and right along side the slopes for easy access to activities. Vaulted ceilings, open living space, wood burning fireplace, and full kitchen were a plus. No air conditioning in unit.
Parking was easy. Check in/out was very simple and hassle-free. Clean Room. Friendly Staff. Very thin walls with adjoining room. Heard a little too much during the stay. Not a lot of food around the site.
Staff was nice There was nothing to like. Old, hot, broken down hotel. Elevator broken the entire time. Outside door exposed cable and electrical wires. Bed had decent sheets but terrible mattress and pillows. Ants in room and big mosquito like bugs. Parking is in public lot not near hotel!!! Back door to lawn area sticks and broken. On and on and on. Terrible value.
Ski in/out, complimentary breakfast and lunch were fantastic, pool/hot tub on the slopes basically, super staff, incredibly close to the mall/shops/restaurants Kind of noisy in our room (heard snow plows all night long), requested a king bed and were given 2 queens instead, very little storage/closet space, no fan in the small bathroom
We were very happy for the timing of our visit so that we could get great value for money. We extended our stay for a further 2 nights.
Great facility. Was well pleased with my room and the service of all staff that I came in contact with. Breakfast was hot and delicious. My name is still spelled wrong; it is Bette, not Bettre
Very helpful staff Bedsheet had holes. I could hear other hotel doors slamming and neighbors sneezing. It could be quieter.
The location and the amenities at the hotel were excellent. The bath room: there was a crack in the bath tub leading to a leak and the toilet paper dispenser was in an uncomfortable position, causing one to his the left elbow when sitting.
Very helpful staff, excellent breakfast and all for a very competitive price.
Warm room. Bang for the buck.
son rising from my window that because of jet lag I never missed.I should come in winter once.
Quiet, relaxing, easily accessible. Great customer service. No complaints!
breakfast was great.
Location was great, staff was very friendly and accommodating. Rooms and hotel were warm. No AC other than window fans that were extremely noisy. Hot tub was broken which was disappointing.
We wanted to stay at a nicer hotel for not as much money. Molly Gibson was that. It was a nice room with a fire place and courtyard view, Wood and starter included by the way. We would stay again at this hotel.
The staff were very accommodating, but by request only. Screaming children at 6am. I get Inflated prices during holiday season, but if you drop $750/NT on any establishment you should expect more
We really enjoyed our room and it had a great location for walking to town and sight seeing. However, one of the clerks was clueless and left two of the clients sitting in the lobby not checked in when she got off work. Additionally, she had little knowledge of the town and was worthless. The air conditioning and heating didn't operate correctly as well. We liked the room, the location of the hotel and they had a very good breakfast with strong coffee
The location was excellent. Unfortunately the room did not at all reach my expectations. I booked the Deluxe room because it looked amazing and had certain amenities that I thought would be worth the extra money - unfortunately that was not the case. The room was a sweltering 80+ degrees and the AC was broken and couldn't be fixed according to the front desk. Ok.. So I tried opening the windows but the screens left a large gap between being fully closed and reaching the window pane. As the room was street level I didn't feel comfortable leaving it open and unlocked. Additionally the in-room spa bathtub was also broken and the shades were haphazardly attached to the skylights. What a disappointment. I spoke with the front desk who promised a full refund for my stay (great!) but upon two follow-up emails I still have received no response from the hotel. I would love to speak with them but they seem to be unwilling to respond. I am very disappointed as the reviews seemed wonderful and the location was excellent. Unfortunately 'off-season' upkeep seems to fall very flat and this is not worth the money.
Excelent image, very classy. The place to be in Aspen. Staff was extremelly helpfull (we had lost our luggage)
A beautiful turn-down service, lovely bathrooms, comfortable beds, fast internet and helpful staff. The mini bar was disappointing, but empty enough to stock with my own purchases. It's a stretch to find any other complaints.
quiet,elegant and hospitable. Walking distance to all good things. none
The shuttle was fantastic! Staff was very willing to help! Never made it to breakfast and soup for lunch but nice to have available. Traveling with special needs granddaughter and everyone was most helpful in accommodating her needs. Parking was very useful. Jose Feliciano was most helpful on our arrival getting our gear unloaded. A few more utensils in the kitchen would have been helpful. Made a spaghetti dinner for 11 without anything that worked to serve it easily - spaghetti server would have helped. No spatula either. But at the end of the st these are minor issues!
Beds were comfy and a great location.
Easy walk into town, good price. Room was small and old. Odd loud ozone fan running when we got there.
Price. Fireplace in upgraded room. No elevator. Hotwire room is a bare bones room although I was granted a better room
Impresssed with staff, full breakfast in rate.
Great location but the building could use an upgrade. The breakfast was great and the pool and hot tub was very nice. The rooms have window air conditioners that are installed in the side of the wall. Ours did not cool the room properly which made our stay quite unpleasant.
Location, breakfast pretty good Surly, unfriendly staff - just one but he was so unfriendly and irritated to have to make coffee (I didn't ask, just observed) that I wondered if he was hungover . . . Same guy was pretty much the same at the front desk. Seemed resentful of his job.
The location was within easy walking distance...5 minutes.. To shops, pubs, etc. The room was large and nicely appointed...comfy beds. Great breakfast...felt like being in Europe.
Location is perfect , close to everything downtown and lifts. Breakfast was delicious . Staff was really friendly. Little chilly but it's winter in Aspen. No complaints
Clean and luxurious. Friendly staff.
The hotel was awesome. The location was one of its best features. The outdoor heated pool was nice as well. Although I don't recommend in the winter time. I say that from experience. Nothing.
The rooms were just ok - i have stayed in way better 4 star resorts. However, the heated pool and hot tubs were great. Overall i'd say save your money and stay in a nice 3-4 star hotel instead. waaaaaaaay too many dogs!!!! To a non pet owner, this just doesn't give the 5 star experience. I did not have good service in the bar. Our luggage was not delivered on time from valet. Also, the spa amenities were nice but not too clean, the showers were clogged and hair was everywhere.
In room espresso maker had only 1 pod of regular coofee. The other was decaf.
The amenities, staff polish and overall experience was excellent. Robert at the front desk was exceptional. I would happily always make the St. Regis Aspen my home while in town.
Good location easy to walk to town and shuttles whenever you need if you don't like walking.
The Gant is located within walking distance west of the base of Aspen Mountain. Our upper floor unit had two bedrooms, dining room, living room w/fireplace, balcony, and full kitchen. In summer, it was a little warm as it is not air conditioned. Staff was very friendly. Nice Pool and Tennis courts. Would definitely stay again.
The condos are tucked away at the base of the mountain within a short walking distance to all of downtown Aspen. The staff was attentive and courteous and the condo shuttle vans provided a way to get to the ski resorts (and downtown if you didn't feel like walking) quickly and easily. Two large hot tubs and a heated pool were ideal for soaking after a day on the slopes. Our condo was a good size and very well appointed, clean, and modern. Overall the grounds and amenities were very well maintained. The only problem was that you could hear what we presumed to be the hot water pipes knocking in the ceiling regularly throughout the night. We were on the first floor and this could have been isolated to our unit but if I go back I will request a top floor unit.
We loved our stay at The Gant! The resort staff was friendly and helpful, and upgraded us from a one bedroom to a two bedroom upon arrival. The condo was clean, had every imaginable amenity (including a Jacuzzi tub and steam shower), quiet, and spacious. The property was beautiful, and close to town! We loved the hot tub after a long day of hiking...can't wait to stay here again!
I will stay there any chance I get! Easy location, with great shuttle service and friendly, helpful staff that helps you with all of your needs! The views, hot tubs and pools are unbeatable. Thanks for another great stay.
This place was big, beautiful, and in a perfect location. It was extremely clean, the staff was very nice and helpful. I will stay here again on my next trip. Beautiful rooms!
Very nice complex. out of the way from noise. Excellent staff and shuttle will take you anywhere. Comfortable well decorated rooms. Little bit of noise from adjacent units. I would stay there again in an instant!
If you want space, the Gant is a great option. We opted for 3 BR condo. (Note: the 3rd bedrrom is small.) Would definitely stay there again.
The Gant is an awesome place to stay, especially with friends and family. We hope to get the chance to stay there again.
This is my second time to stay at The Gant and I was just as pleased with the accommodations, staff and location as before. I enjoy being able to walk to anywhere you want to be in Aspen in 5-10 minutes or you can take the Gant's shuttle. The Saturday Market is awesome and you should put it on your list of things to do. The Gant is on the quieter end of Aspen and I really appreciate that. My only hiccup was the beds weren't comfortable - not any of the three in Unit D-106. Of course, I sleep on a firm Tempur-Pedic mattress at home so that's hard to live up to.
free breakfast, ski in ski out.
It was close to the slops and the staff was very helpfull and nice the sole thing is that they clean the room once a week
Staff at the Inn were very accommodating. Availability of the hotel shuttle was great. Drivers were very helpful with local information. Was booked in a room that was VERY far and required a lot of walking.
The shuttle, location, snowboard in/out, service and breakfast was great. All of the employees at the Inn at Aspen were very helpful. We were constantly in contact with the hotel when our flight was cancelled and they were very helpful with assisting us until our arrival.
Super convenient to all Aspen Mountains. The official X Games Hotel. Very accommodating staff! Nada