Hotéis em Shenzhen

Pretty responsive staff, good. Locations plenty of restaurants nearby. Close to subway station.

The hotel use cheapest possible toiletry. The tooth paste actually taste bitter. I took a shower upon arrival and the plug in the bath tub is not working resulting a pool of water accumulate in the tub. They quickly fix it. But it is annoying. One more thing that is worth mentioning, if you reserved a non-smoking room, good luck getting one with cigeratte smell. I have to change the room twice cause as it happens their customers has no regards to the non-smoking requirement. They smoke whenever wherever they want.

very old hotel... Like oldsmobille... But with good breakfast

Everything was very nice and pleasant, just as you expect from a 4 or 5 stars hotel.

Internet connection was very disappointing, more frustrating was that they know about it and don't do nothing to satisfy that need

They have English speaking staff, the room wad excellent i upgraded to a suit Room for only 100rmb. It looks and feels like a luxury hotel.

There internet connection sucks really sucks. Is like they have one connection to a million people. Frustrating slow.

Location, comfort and staff

Menu was 'fair' - health club a bit unkept

nice ambience

rooms a bit tired

This is quite old hotel and the PAs are not very usefull.

Very close to the subway station . The subway is just in front of the hotel .

No wireless internet in the room . Poor breakfast

Great quality/price ratio. Ottimo rapporto qualità prezzo.

Nessuno

Room is always clean and in good shape. Always has hot water available and the bellmen in the lobby are the best in Shenzhen. If you need anything in Shenzhen, talk to the bellmen! Location to me is awesome.

The front desk staff continues to not measure up. First, they do not understand there own check in procedures. Second, average English in the actual check-in staff which is not there fault. My fault for not knowing Chinese. Second, if your checking in or out and your from another country, if someone Chinese walks up to the desk, they stop your check in, help them and come back to you afterwards. This is normal in China but its overboard in this hotel. They just cant get there front desk procedures right at all. I don't think they have the ability to fix this problem.

Room and location

Front desk staff is 100 percent rude and does not understand website bookings. If you book on a website check your bank account as they charge you twice for your room so you end up paying double. You explain to staff and show them paperwork and they still do not have the ability to understand. Bad service

Proximity to the convention center was nice Decent American food choices both in the hotel and right outside. Generally kind staff, even though few had a working level of english.

I didn't expect everyone to speak amazing English, but I did expect that the check-in staff would know the words "Convention Center" considering they are a two blocks away and listed as a preferred hotel for one of the largest convention centers in the world. In fact most of the staff didn't know the words -- which is surprising to me. Our "non-smoking" room had a smell that I can't quite describe in words. Something like moldy bread with and cigarettes mixed with decaying animal. It was very unpleasant. The club staff was decent but operated on a 3.5 star level, not 5 star - like they Shangri-La chain should. They just did the minimum's with a bit of attitude and a feeling that your presence was not totally welcome.

Staff is very helpful and attentive. Room was pretty standard/better for business travel in terms of cleanliness. They could make some imrovements in upkeep but otherwise was maintained well and cleaned well daily. Pool and gym are very good. Breakfast is very good. Didn't use the spa, but I wish I did because it looked nice.

Not sure why I was recommended this location, I think for proximaty to the border & ease of transportation. However, the other Shangri-La in town seemed closer to better dining, shopping, and bars.

Location close to shopping centers,parks & museum

noise from outside;restless sleeping

nothing to like.

They treat guest very bad, they want always money upfront for accomodation. Ever day they were blocking my key and i could not enter the room. Be carefull they try to charge you more every day.

live band from the bar next to the hotel played music through mid night! on Friday night.

The internet was poor

This hotel was wonderful, we had a great stay. The manager (Thomas) was very helpful and accomodating.

We called earlier in the morning to extend our stay, and started getting phone calls about 11am asking us to check out. We informed them we called earlier, but the language barrier clearly prevented them from understanding our request. They just said "Yes, no problem" and obviously that was not the case. Either way, they were very pleasant about the misunderstanding, so be prepared to speak Chinese to them. Other than that, this hotel was amazing.

location is good

lobby design is good, however, in room the interior is not good as 5 star and cost so much. Internet is chargable -- it's not so convenient as a business hotel.

The Breakfast Buffet was the best . The manager, Nick will track you down and be sure that everything is the best. Great guy.

Hotel staff were very helpful, the location is good they upgrade my room , i like to stay there again

Good place to stay in Shenzhen.

Excellent 04 star hotel of Shenzhen- Kashi Samaddar, First person visited all countries

Excellent service, new rooms, great amenities, fast service, no complains whatsoever. Try the grand rooms they are truly amazing.

A bit far from the metro station, even-though there is a new one opening 50 meters away in the forceable future. (no the hotels fault though).

Liked the pricing

Service was not great, facilities kind of old and need to be renovated. Anyways, you get what you pay for. The pricing is pretty low for a JW Marriott brand. Perhaps this one was a franchise?

One of the best hotels I stayed in China.

strategic location,free internet and computer service.

Cleanless and they have wireless in room, perfect for biz

Nope