Hotéis em Shenzhen

Prós: Location is ok. Room size is good.

Contras: Once I arrived to the hotel the receptionist informed me that my superior room is too small with no windows no Fridge no boiler trying to scam me, after a long arguing she start speak only in Chinese and I was very exhausted I agree to buy a VIP card for 198Rnb to upgrade my superior room to the one I thought is the superior room. Room is with a small window, room & corridors smell moldy very moldy, air condition in the room is ok but no air conditioner & dark in the corridors, bathroom in the room is too small, drawers are small and even not wide enough for the coats’ hanger, I had to ask for safty box in the room, receptionists are not helpful. I had my breakfast once food is medium low quality.

Prós: Nothing

Contras: There wasn’t English speaking staff when we arrived. We had to use translator to communicate with them. Room was smelling really bad, people had been smoking inside the room. I asked to change for the non smoker room as I was travelling with small child. They changed us to another room and fixed the smell problem with air freshener. After few hours another room was as stinky as first one. After 5th room we checked could get okay room to stay in, just okay. That was supposed to be “more expensive one”. I found all trashes from previous guests on bathroom and next to the bed. AC was also very old and poor quality. I would not recommend this hotel to anyone.

Prós: It was an comfortable stay but problem comes during conversation as the staff has very poor English it needs to be improved

Prós: the dedication spirit of the staff are professional.

Contras: no

Prós: Big rooms and comfortable beds

Contras: It shows it’s age

Prós: Good location. Big rooms.

Contras: Nobody can speak English well. Hotel staff said the King room is different from the description, and it has no window. They proposed an upgrade which cost 198 CNY extra. That means all rooms description can differ from reality.

Prós: Location near subway and not far from Futian checkpoint to go to Hong Kong

Contras: Staff at reception very unfriendly. No greetings, no good morning. They tried to give us a room with no window ! The photos showed there was a window . We had to ask for a manager after discussion we finally got a double room with a window. The check in process took 40 minutes !!! Never back !

Prós: Very good value ; room has big space

Contras: The carpet looks old

Prós: Very poor quality hotel dont go by image, staff doesnt know english, it hell to stay , all the time bad smell. Cleaning staff stolen my watch worth 30k. Do not stay at this property.

Contras: Staff, hotel , room ....

Prós: The location was ok, near a metro station

Contras: The air conditioning was not working. Difficult to sleep in 27 degree temperatures and 80%+ humidity. It was barely working during the day and at night it seemed to be turned off completely.

Prós: Third class service. Rooms are very small no windows. Worst ever experience very disappointment staying. Over priced I have to pay extra for room changing.

Contras: Everything I don’t like

Prós: I can say perfect to stay for a week

Contras: Nothing tosay

Prós: Wide bed, location ok

Contras: International hotel but staff’s English is suck. Aircon funny with very cold flow but can’t change even set temt highest

Prós: Didn’t get a good service and the staffs there weren’t polite or happy! Showing unhappy face! The hotel used torned towels!

Contras: The staffs and Booking.com

Prós: All... I am a loyal customer to Vienna hotel

Contras: Nothing

Prós: Location

Contras: No window and not value for money

Prós: Location was good

Contras: The room cleaners at 8am arguing and shouting at each other outside my door. Very improffessional

Prós: They did not find my reservation and I was told my reservation was canceled..they charged double..terrible customer service...

Prós: NA

Contras: The floor in room needs a bit of cleaning

Prós: It is convenient as it is located in Shenzhen University City. It is good value for money.

Contras: I remember that the bed is too hard and the TV is not working.

Prós: The location is close enough to the university.

Contras: Not so much clean, the cup they didn't clean it, the bedding also they didn't change every day, just tidying it. Too many smokers, they should prohibit anybody smoke inside the hotel.

Prós: Very comfortable room. Friendly staff. Good restaurants close by

Contras: The breakfast was not great. Very difficult to get a taxi

Prós: Close to market and many shops. University town metro is judt walk away.

Contras: While checking in, they mentioned the room does not have any window. Very smelly room with no ventilation.

Contras: Not sure the hotel is really designed for foreigners. Breakfast looked very poor so cancelled this and went to a local cafe (VII). What astounded me was that there was no safe in the room or available at reception so every time I went out I had to take a bag with my valuables - utterly ridiculous really. Reception staff struggled with English and with providing useful suggestions. It’s cheap so you can offset these grumbles against the price - I guess you get what you pay for.

Prós: Breakfast was really good. I enjoyed Chinese cuisine a lot.

Contras: How to use free Wifi was not clear. Only staffs knew how to use it. Also, most of the staffs at the front desk cannot speak English.

Prós: Convenient for the university campus, affordable, big and very clean room with a good shower and comfy bed.

Contras: Room phone didn't work to call reception to complain about very noisy neighbours at midnight. Thin walls meant I could hear them the whole night even though someone told them to be quiet.

Prós: The hotel is well positioned close to the University, close to Subway stations and within easy reach of Shenzhen Safari park. The hotel was reasonably clean. The room Seamed small but had a king sized bed, comfortable chairs and a table plus a desk. The Bathroom was clean and tidy and met all my expectations

Contras: Front desk staff with the exception of one young girl identity FO 28. Had no other language skills other than Chinese and even communicating via a translate app was met with indifference The breakfast was appalling both the Chinese and the Westen Dishes were poorly prepared and on display cold. The restaurant manager and staff were not interested in assisting or nay feddback

Prós: Everything was perfect and the stay was very pleasant

Contras: Unfortunately, the hotel staff does not speak English, which makes communication very difficult

Prós: 24 he Gym, gym staff are at tentative to guest needs.

Contras: Swimming pool not good for exercise swimmers.

Prós: Breakfast are very good. Bed are very comfortable.

Prós: It’s near shopping centre, convenient for shopping and dining.

Contras: Not directly connected with the underground railway.

Prós: Everything

Contras: Good Hotel

Prós: I like the staff and the hotel very clean

Prós: Excellent service, friendly staff

Prós: The position was good, just 10 minutes car from Coco Park, but anyway you have to take a car if you want to go somewhere, because downstairs at the hotel there is nothing.

Contras: I was expecting much more because the score on Booking is 8.6, but actually this is an hotel which score should be no more than 7.5. I booked a non smoking room, but when I entered the room a strong cigarette smoke smell was spread all over, so I asked them why? and they said that if people want to smoke, they let them smoke, just need pay few hundreds RMB: that's just too bad. The reception people is not speaking good english, they need the supervisor to assist them. The room looks quite old and it is absolutely not deserving 8.6 score on booking. It was also not very clean. All in all for this money you can find much better place in SZ.

Prós: Good

Contras: Wifi, Staff

Prós: large room, clean, staff super friendly, shopping mall across the street and a cool airplane theme!:)

Contras: the breakfast buffet is still typical Chinese although they have an English/American cook there. Which they had more European styled breakfasts.

Prós: Room is very spacious.

Contras: The room has a very unpleasant smell. Wouldn't stay there again just because of this.

Prós: Comfortable be & nice room

Prós: celebrating my friends bday & hotel offered a complimentary bday cake & Bday decoration . Much appreciated

Contras: its hard to get a taxi outside hotel. staff are very helpful for using an app to found us a taxi

Prós: Pros: Excellent, excellent room. Room size was big - automatic blinds, big bathroom / shower room, separate space for toilet (automatic!), and room itself was big. TV and movie choices were very decent. Room was on 17th floor but felt a lot higher, with excellent views. Location is good - right next to shopping mall and Heytea! Just a couple of minutes taxi ride away from LouWu Station as well. Bathroom is glassed panelled with no locks; might be more suited for couples but no complaints.

Contras: Cons: Staff upon check in were okay; couldn't initially find my booking but it was fine after showing him confirmation. Just didn't seem very friendly. Staff upon check out however, was excellent. Good smiles, very well mannered and no issues at all.

Prós: Beautiful views, outside pool. Amazing Japanese style robot toilets with heated seats! Breakfast is on the 32nd floor and one of the best I have ever had

Contras: If you are scared of heights it’s not the hotel for you. You have to wear a stupid hat when u swim

Prós: The location is great, all the staffs here are very friendly

Contras: The breakfast could have been better, not many food choices as other 5 star hotels, but overall the whole journey is wonderful for me

Prós: We liked everything it was the best place ever my family loved everything we will be back .I will spread the word of this hotel to family and friends.

Prós: Views/ Bathroom / Bed / Mini Bar

Contras: Complicated lobby on high floor / Didn't feel cozy / Very much geared wealthy Chinese

Prós: Overall staying experience was perfect, especially the concierge put in a lot of effort to help us out. Good work Webster is the person that gone the extra mile to help us make our ferry ticket reservation at Shekou-HKIA.

Contras: NA

Prós: Near HK borer crossing

Contras: Lobby on 33rd floor

Prós: The facilities were in general good

Contras: First unacceptable point, finding dust in the room, dust on the top of the bed frame where it should be absolutely clean as you lay your head near by, to sleep. Second, the service was very bad for such a Hotel, an Hotel which accommodate a large amount of Foreigners can't teach it staffs basic words in english, always need to use the phone to call someone speaking in english, it is a shame

Prós: This was my third time staying at the hotel over the last few months. The overall experience was great and I will definitely revisit again soon!

Contras: N/A

Prós: Lovely decor, luxurious rooms, and fantastic service. Beautiful appointments and open ornate spaces.

Contras: Although my room rate was quite reasonable (possibly due to corporate negotiations, all of the on site restaurants are ridiculously expensive. Dinner can easily cost an much for one person as the nightly room rate, and it would be impossible for two to eat dinner for less than the nightly rate.

Prós: The overall style and decor of the room. And the friendly staff (the doormen too!) Very polite receptionists and cleaning staff.

Prós: Staffs are very polite and helpful. Better than many international hotels I have stayed. 5 stars quality

Contras: Bit difficult getting taxi, if without a chauffeur car.

Prós: did not have breakfast

Contras: hotel was great

Prós: Great place, the personal on-site were really friendly and helpful. Great service from restaurant and bars staff. The room was clean and in really good conditions, the staff took care of all details at every moment.

Prós: Everything was perfect! Hotel is high class

Contras: Nothing

Prós: Excellent service, new rooms, great amenities, fast service, no complains whatsoever. Try the grand rooms they are truly amazing.

Contras: A bit far from the metro station, even-though there is a new one opening 50 meters away in the forceable future. (no the hotels fault though).

Prós: Overall speaking very good in all aspects.

Prós: very friendly and professional staff, nice view from the room, excellent breakfast buffet

Prós: One of the best hotel stays that I have had in recent years. The staff was exceptional!

Prós: Good location

Contras: Apart from not being able to give us all our rooms at 7:00 pm, everything else was fine.

Prós: The whole experience was memorable. The club lounge staff is amazingly welcoming and helpful.

Prós: Its good value for money.

Contras: We booked 7 rooms, but they were not able to give us our rooms at 7:00pm in the evening.

Prós: service

Contras: the hotel is too old and not up to standard ritz carlton

Prós: The staff is amazing. The food was excellent. The service was top notch. The rooms were clean, spacious and beautiful. The staff goes out of their way to remember everything you may need and is warm and friendly. It was truly the best stay I have ever had a Ritz Carlton.

Prós: Clean, Good staff

Prós: Everything

Contras: Nothing

Prós: Excellent service and great location

Prós: We opted for the Club Lounge floors for a bit extra cost. Familiar layout of the room from stays at other RCs. Good size, well appointed, excellent bed, medium size bathroom - all excellent. Internet performance was good, generally very quiet, Nespresso machine for good coffee. The Club Lounge was excellent - we had lunch, cocktails, and breakfast - food quality was very good as were wine selections, service outstanding. Well worth the extra cost for us.

Contras: Nothing major - only observation was the aircon controls in the room didn't seem to change the environment noticeably but was still very comfortable.

Prós: I love, love, love, staying in a club room at the 4 seasons Shenzhen. The staff in the club are fantastic and you are welcomed back like an old friend. They are so well guided by the wonderful Ivonne and it is my go to place when I want some luxury and relaxation.

Contras: Nothing

Prós: Four Seasons honestly has the best team. I celebrated my 26th birthday at the hotel and I was given a free upgrade to the Junior suite with all the Executive Lounge benefits. The Guest Experience Manager Aggie Liu went above and beyond to make the day a memorable one for me. There were balloons in the room when I arrived as well as rose petals, a fruit platter, a personalised cake and a hand written card from Aggie herself with a birthday poem written inside it (that rhymed). What's more, I came to the hotel with my boyfriend and Aggie took a photo of us by the hotel lobby upon arrival. We had gone out during the day and by the time we had returned to the room in the evening, that same picture we took in the lobby had been printed and placed into a cute wooden frame standing by the bedside table. It was truly overwhelming. Aggie checked on both of us throughout the entirety of our stay repeatedly and she is really a great conversationalist. We were chatting for over half an hour in the Executive Lounge while my boyfriend was taking a conference call and I didn't even notice how much time had gone by. Aggie is an incredible person and suoerb employee and she deserves the world's biggest raise for her attention to detail and her ability to make every person's experience feel so personal and special. This has now become my favourite hotel group. Everything from the internal decor to the facilities to the outstanding staff and ideal central location makes this hotel an ideal choice. And shout out to Joseph, another incredible human being with a great sense of humour and overall positive vibes that just make you smile. I love the Four Seasons! I will be back for sure!

Contras: This is really the perfect hotel. I honestly have no complaints although it would be amazing if there was an infinity pool on the roof! That would just give the hotel that extra wow factor it more than deserves.

Prós: The staff just go above and beyond in helping with directions, recommendations, providing help when you encounter problems with local uses etc. just a wonderful hotel

Contras: Nothing

Prós: Great service

Contras: Long waiting time

Prós: Convenient location, spacious room, clean bathroom.

Contras: Very dirty curtain, no master switch for lights, no dedicated/presentable bar (lounge doesn’t count), concierge was unable to speak English.

Prós: Location

Contras: Small bef

Prós: location was perfect if you take High Speed Train, there is an underground mall take you from station to hotel. Staff were very attentive and friendly there. We booked the Club access, and the experience was great, food and drink choices were more than I expected.

Contras: We also tried the Chinese restaurant, which was not delicious for that paid value.

Prós: The staff was very friendly and helpful

Contras: The cleaning of the sets, chairs ,and carpets in the lobby’s weren’t in proper situation

Prós: Good location.

Prós: Good location, Room is clean, Friendly staff

Prós: Gym facilities are good

Contras: TV set is too old

Prós: Terrible breakfast just serving Chinese food, there's no any Starbucks close to the hotel

Prós: Pool, Service, Location

Contras: Price is a little bit high

Prós: Majestic atmosphere ! Love the Venice theme and the Venice style dressed concierge! Excellent rooms, Excellent food, Excellent breakfast. Massive indoor and outdoor swimming pool, perfect sport gym. I have been in many high value hotels in downtown Shenzhen, but this is the best ! Easy access to the metro, right next door, next to a neat shopping mall. And the Personal, very friendly and very good English ! My compliments!

Prós: good location

Contras: To many people at the same time without enough capacity, need to share the table. i was okay for me. but I´m not sure many people will feel confident to do it so

Prós: Staff from luggage dept is very helpful. Help me to receive delay package and transfer to my client ! Very appreciate !

Contras: I have joined the hotel member to benefit advantages. But when I checked in 09/07/19 night the front desk staff said all benefits were cancelled ( like welcome fruit & drink) and the system for member registration was broken. So if I want to accumulate the points I need to check with front desk next day morning. 11/07/19 night, I checked again with front desk if the points were well accumulated, they said I need to come back next morning to check with member service dept. 12/07/19 morning, the day I check out, I got my welcome drink and fruit. And it's the same staff who helped me the check-in and told me all benefits were cancelled.

Prós: location

Contras: air conditioning

Contras: The bar at pool side is cheating. Quite expensive liquor with mostly ice inside. My friends from Switzerland and I feel disappointed.

Prós: Staffs are great. They helped me a lot when I stayed in the hotel. I recommend staying at this hotel.

Contras: I want some outside area can stay. Maybe I don't know which part can go; I hope I can get the guide next time.

Prós: Customer Service, the desk Manager , Azura, is helpful and patient with the request. Will come back again!

Prós: Variety of food

Contras: The room is a bit old

Prós: Wonderful Swimming Pool

Prós: Katrin is wonderful - thank for her very much. Great Hotel - everything is very wonderful, I liked all the stay.

Contras: First room - was noisy from outside, because of some event in the park. Also some strange smell in the room. I asked and room was immediately changed to new.

Prós: Service is just great Environment is so good, my favorite gateway from HK

Contras: nothing

Prós: Location is good, pool is good

Contras: I booked two rooms but one of the rooms has no balcony, that made us very disappointed! As we checked in quite early but our rooms are not located together and said no rooms available!!!!

Prós: Big room which is big enough for two boys, good service, responsible staff esp in the swimming pool. super nice for outdoor swimming pool. My boys really have fun in there.

Contras: Only need to improve to add USB Charing

Prós: The Restuarant had a wide variety

Contras: Nothing

Prós: Excellent services and environment, nearby the MTR, very relaxing for family members, many thanks for special arrangement of the Birthday Cake for my husband, will book again and introduce to my friends !

Prós: The hotel pool is simply amazing. We choose IC over FS this time as our daughter enjoys swimming so much, we wanted to have options for swimming. It was truly no disappointment and the family and I thoroughly enjoyed our time at the pool!

Contras: The pre-arrival and check-in experience was all but great. We had a few requests for our stay as our 3-year-old daughter was with us and not a single one of our requests were dealt with within satisfaction. Not even any suggestions were made and we were simply met with a 'no, can't do' every single time. Even during our stay we had a few issues that weren't handled within expectations. A simple example: walk in the club lounge and ask for a juice for our daughter and the answer was 'we don't have juice at this time'. No follow-up, no other suggestions just a simple 'no'.

Prós: The hotel has exceeded my expectations. My room was beautiful and clean w a perfect balcony. The staff was so kind and always willing to help Thanks Christine Kasola, Bastien Ville and all! I will definitely come back on my next trip to Shenzhen

Prós: La vicinanza alla chinese university of hong kong a Shenzhen

Prós: Near to Chris Lee’s concert; welcome fruit plate; High quality experience

Prós: The building is about 5 years old, and maintained perfectly. The lobby is very large, ornate, clean and inviting. The staff are very attentive and helpful. The manager can usually be found at reception greeting new guests and assisting the staff. This rating is for the Comfort Suite: The room is quite large, laid out like a flat. The bathroom is well appointed, with separate shower stall and a large, deep bathtub. The living room is comfortable with a sofa and easy chair, and the desk/working area is compact and comfortable. There are at least 3 restaurants in the hotel, serving the traditional Chinese dishes and a Western restaurant where breakfast can be had. Overall, the hotel rates a 10 with me for service, comfort and ambiance.

Contras: I had occasion to stay at this property because Cirque du Solei was in town and performing at the university. The hotel is practically across the street from the university, and given the late hour that the performance finished, it was more convenient to remain overnight rather than travel all the way across Shenzhen late at night to return home. The location is somewhat secluded, there's not a lot of stuff around the property. There are restaurants within walking distance, but there's not much in the way of "night life". The location may be a drawback to some, but my assumption is that most of the customers are business people, with large influxes of people when there are events at the university or stadium. The great thing about the location is that it's peaceful and quiet, so if that's what you're looking for, this is the place.

Contras: Room was not ready when I arrived in the hotel (around 4pm, checkin was at 2pm). Staff seemed confused about what to do.

Prós: Staff were charming

Contras: The room smelt of smoke despite being no smoking and my room overlooked a building site with heavy aucunes working all night

Prós: Spacious room, beautiful gardens, cleanliness, extra helpful concierge.

Contras: Attended conference at hotel. Security was excessive.

Prós: Good

Prós: Room 1908 bath room was very stunk.

Contras: Location is good.

Prós: The room was spacious. The hotel was modern and inviting. The staff was very friendly and helpful.

Contras: I wish the hotel restaurants served more western food.

Prós: Too outskirt

Contras: not much choice from breakfast table

Prós: The smell of the hotel was great

Contras: n/a

Contras: At 5pm, there was only one receptionist on duty and there was a queue for check-in. Though two more receptionist joined 15 minutes later, it took 30min for us to check in. I ordered room service. The order was just fried rice and stir-fried vegetable, but somehow two other people rang me to confirm what I ordered. After repeating my order three times to three different staff, I received the fried rice and STEAMED vege.

Prós: The staff were very helpful and the dimsum restaurant located in the 3rd floor was excellent. One of the best dimsum I have eaten. The hotel was very clean and smelling good all the time.

Contras: The location was quite far from the center of Shenzhen. It takes 40 to 45 mins to get to the city center. The cab fares were quite expensive. The hotel is also located in a place were there not so many food places to eat.

Prós: Interior of the hotel was very nice. Room was big, bed was comfortable. Bathtub was good. Swimming pool was great. Breakfast was good.

Contras: Lifeguard was trying to sell us swimming caps for 78rmb, since the regulations require wearing those. We asked if we can just borrow them and he agreed. I think they should not offer them for sale, just allow guest to take them and return them after they finish. It is 5 stars hotel, not a market. Sauna was meant to be free for the guests, but for unknown reasons, since we couldn't communicate with that staff because we don't speak Chinese and they don't speak English, only my wife was offered to use sauna in the women's changing room while the one in the men's was off the limits for me. Why, I do not know. Bathroom was not like on the pictures. Room was kinda smelly.It is definitevely not 15 min. walk from the nearest subway, more like 15 min. by bus. Welcoming drink is hilarious, coca cola or sprite,from a 2l bottle, we asked for coffee and a beer and got only coffee. There was mold on the mirror in the shower cabin.

Prós: The location was convenient. They gave a free upgrade to executive room and it was spacious.

Prós: Great location, very good breakfast, clean rooms and facilities, very helpful and supportive staff at the concierge and helpful staff at the front desk

Prós: Location is good.

Prós: Location is good if you want to reach electronic markets, it is very close to subway station. Rooms are comfortable and large.

Contras: Breakfast could be better for international visitors. There are lots of food selections for Chinese people. They can add a few more selections for international visitors.

Prós: The location and staff hospitality.

Prós: Staff, food, it was very clean, nice smelled

Contras: It was ok, some of your staff should speak better English

Prós: The staff, especially the manager Irina, was perfect.

Contras: No sauna

Prós: Location. Service. Staff was very accommodating and friendly.

Prós: They had a nice gym there. Other than that the room was pretty average. Nothing stuck out really I’ve paid for an executive room and it was pretty much a regular room. No better than a holiday inn or something small. The breakfast was OK though.I was really expecting a lot more. I will not be staying there again. Also like to mention I did get a great rate on the room but now I understand why.

Contras: The shower was extremely small. There was also the strange odor coming from the room until I looked under the bed. And found rotting fruit. Amongst other things condom wrappers tissues etc. I was completely grossed out. The minibar was poor I don’t recommend this place to anyone. When it came time to check out they tried to charge me for the minibar. Even though it’s stated Free minibar. I had to argue with the staff that it was an executive room. Overall I think I was just upset about the fruit and everything under the bed and the fact that the bathroom was small. I was really expecting a lot more. I will not be staying there again.

Prós: The robot they are using to deliver packages to your room, that was something i have seen for the first time

Contras: The rooms are really small for the price they are charging. Specially the bathrooms are so tiny you can hardly move without hitting something. The chinese staff is not courteous at all. My air conditioner was not working so i made a call to the front desk, instead of changing the room they gave me an air cooler . Second day i asked them to change the room, they said i can change the room in the evening once i am back to the hotel, in the evening they said they have repaired the A/C. Though I didn’t feel any difference.

Prós: The Hotel Lobby staff were so kind and all in this hotel want to help you to have a good stay. Rooms where clean. live Piano Playing ... Special Thanks to Irina to help me how to go to Airport by metro easily. From this Hotel to Shenzhen Airport 50 min to 55 minute and cost 8 RMB by Metro. The shopping mall closed to the Hotel. The Metro just 50 Meter distance to the hotel.

Contras: Room Doors,closed loudly and made me disturbed when other room closed the Doors.