Good customer service. Room comfortable. The bathrooms need to be updated. Pool wasn't available, was under construction. No notification about it.
While the hotel was otherwise pleasant... I had about $3,000 worth of belongings stolen from my car during daylight hours. When filing a report with hotel security, it became clear that their job was not to assist me but to protect the hotel, as the first words out of each of their mouths were, "The hotel isn't liable for your stuff." Security also refused to show or provide me the security video from the parking lot, although supposedly shared with the police. A shame they can't keep their own parking lot secure.
Air conditioner was load
The shows. The cost was almost $200 for one night for a room to sleep in, nothing more nothing less. The reason for booking was for the midway when we got there we realized the midway for the kids was open to the public we should have booked a room with perks (a pool, free continental breakfast something!) and just gone over to the midway for a couple hours. Not at all financially family friendly. When I asked to cancel the room we were disappointed the woman at the registration could care less. Wont do that again.
Great room very clean. Very large room we had a great view from our room. Loved the Casino area. The drain in the shower was clogged and you were standing in water.
The room was adequate for what I needed. Loved the breakfast at 9:30 p.m. at Millies. Cinnamon french toast was awesome and my omelet was huge! Although the room is smoke-free, getting through the casino and front desk is very much smoke filled. So just a heads up if you are sensitive to cigarette smoke!
Lvd that it ws quite n no talking. Great room..
Employees were grear! Room was dirty and worn. Didn't have enough staff at the front desk. Two days I was there saw a constant line with only one to two desk clerks.
Very clean property, friendly staff, great location and nicely decorated. Slow elevators
Location and absence of casino. Air conditioning poor. None in hallways. Minimally acceptable in room. Would not stay here again in summer months.
Bed was big enough. Bathroom was spacious. looks pretty on the outside & lobby. Self parking is huge. Affordable pricing. Pillow was too soft. Shower head was old, water pressure was too soft. There was no vent in the bathroom & couldn't lock the door. Not enough outlets to plug near nightstand & speaker dock was only for iPhone 4, needs to be upgraded. Casino was closed.
Stayed out late on New Year's Eve. Woke up the next morning and there were no pillowcases on the pillows that we were sleeping on in the bed. Also the inside of the shower was not cleaned the glass was not wipe down. Ran the thermostat on 80° and it never got hotter than 70° in the room it was cold. And very low water pressure in the shower, impossible for two people to take a shower at the same time.