Heating system out dated I couldn't. Get a double bed room
The bar was great... Front desk, great...rooms, nice...overall, nice... Could be better The attention to detail seemed lost... Dings, dents, bad painting..... Basic hotel upkeep seemed lacking...
We stayed here a few years ago, and they've definitely been upgrading. The rooms and the hotel are much nicer than I remember. The front desk staff was really welcoming and helpful. The rooms themselves were clean and comfortable. The location is really convenient. The complimentary breakfast is really bad. Wedged in a back ballroom, everything was cold and half-hearted. It took forever to have basics like cream and water pitchers refilled. There are tons of great diners in the area. It's definitely worth venturing out and paying elsewhere.
Contemporary and well decorated. Manicured grounds. Rooms very comfortable with modern conveniences. Bistro in the lobby had skeleton staff on a Saturday night. Must order food at the bar. Food is essentially snacks or heated sandwiches. The breakfast hours ended at 10 a.m. Sunday which was not made clear to me when checking in.
we stayed at the best western for vassar college parent's weekend. it was the perfect location to go back and forth to campus. the room was big and comfortable and staff incredibly friendly and helpful. i would stay there again!
Wonderful; staff, clean room
Reception was very friendly, gave us a credit, and did pretend to try to move us. Didn't hold reservation and gave us downgraded room. TV reception terrible "because of the rain". TV remote did not work. AC barely worked. Tub drain broken. Breakfast was minimal and low quality. Shabby, old interiors.
The staff member working in the morning was great. She was personable, helpful, checked on specifics of our stay, and apologized for the mistakes that were made. Also, the breakfast was great-lots of choices. The person on staff when we checked in was NOT very friendly, and did not offer information. I had to ask about the evening reception, which I found out about when my confirmation email was sent to me. I had requested extra towels, which we did not receive. Also, my bill did not reflect my kayak rate. I was charged the regular Best Western rate. When I pointed it out, the morning staff person did get it corrected.
The hotel is old, smells bad and the bed was terribly uncomfortable. The manager called me at 5am to tell me I left my license at the desk. Then instead of just sliding it under the door he knocked a few minutes later and woke me up again.
Nothing Signs of water leakage on the ceiling in the bedroom and the bathroom. Rust stains in the tub. Poor attitude from staff.
the cost was $83 and it was close. Unfortunately I booked through Kayak so I had to pay $110. I will use Hotel Mercury again but I will book through them and save the $27 extra that Kayak charged as their fee.
We didn't stay at the hotel, we drove in, and it was like an hotel from HELL. It was very scary, sketchy, and disgusting. It has "construction permit in the windows, the pool was closed, and it looked like a hooker spot. We turned around and left. I lost my money!
Price for the area, proximity to where I needed to be, free breakfast, free wifi. Breakfast wasn't very good, thin walls, poor light quality, poor shower quality, no conditioner, no material about the hotel or the surrounding area, toilet didn't flush well.
The hotel did the trick for what we were looking for in a last minute booking on a holiday weekend. The bed was large and fairly comfortable. The hotel is very old and could use an update. Our first room the toilet didnt flush and 2 of the lights didn't work, and the hairdryer cord was so incredibly old it was literally black....and supposed to be beige. Grimy. The next room was okay. Toilet was slow, but eventually flushed, lights worked mostly. By the second day the bathroom florescent burnt out.
Absolutely nothing. It smelled bad, our room wasn't clean, the wall paper was peeling, the bathroom wasn't cleaned, there were holes in the carpet. It was disgusting. We found another hotel and walked out of this one. It was so gross we didn't want to put our stuff down anywhere.
Young lady at the desk was pleasant and did what she could to help. Pulled up to the hotel, saw windows open with fans in them. First room we got, A/C didn't work, lights burned out, trash in the bathroom. Moved us to another room. Trash on the floor. Breakfast was bagels and cereal.
Only bad things were we didn't get the room we booked online at first but after saying something they changed our no problem and their restaurant/bar wasn't open even though they had a sign out front but there is a place right across the street
The reservation process. The lobby looks nice at first. The front desk attendant was missing for fifteen minutes when I wanted to check in at 8pm. When we entered our room it smelled musty. Further, the room was very outdated and unclean. There were stains everywhere and something growing/leaking? from the ceiling tile. The bathroom did not look sanitary. It was a very uncomfortable stay--- aware that they are renovating, there is no excuse to the disgusting conditions we paid to stay in.
The room was neat and clean Even my husband commented on the cleanliness of the bathroom!
I enjoy my stay but it was only one little thing The only thing I did not like of my staying in the hotel was that I needed to change my room because showerhead was broke and the maintenance was not there to fix it.. they only come once at day in the morining.. ..
Very family friendly. Great location for the graduation of our CIA student. Beds very comfortable, room more than adequate for a group of 5 people. Very clean, friendly service, especially from the night staff lady, Melvena, she is an absolute professional, and very welcoming to strangers from the midwest.She made us feel right at home. She took pride in her job, and we thanked her for it by informing her boss of the excellent care we received from her.
Love the rooms very nice and. Comfortable Wish the breakfast was until 11 instead of 10.
The size of our room was comfortable You could hear people above you and next to you, which made it uncomfortable to enjoy our stay. Seemed outdated and staff was so so. When needing a cab, they gave me the number instead of calling one for me as their guest. Shuttle service was misleading on website. Not available for needed hours. One of the reasons I went for this hotel was because of the shuttle. It was a waste. Will look elsewhere next time heading up to the Culinary Institute of America.
I had a very bad stay at the hotel, this hotel with bad hygienic conditions because it has bad bugs. I'm with scars on my body, I complained to the hotel but they do not care. I would not recommend the Days Inn poughkeepisie the nobody.
Not much it was not what I expected.
The beds were comfortable and the rooms were clean. The counter tops in the bathroom had been improved The first night a band was next door so we didn't get a lot of sleep. The helpful guy at the counter said our room number out loud and seemed surprised when I suggested that that isn't safe.
I found that hotel to be clean with a friendly staff. There are so many things to do and see in the area that we did not have time for the pool and exercise room. I would recommend this hotel to others and use it again if I return for a second visit.
Very clean for being such an old hotel. The staff was friendly and accommodating. The beds are very small and not very comfortable. No breakfast choices for gluten free diet.
Poughkeepsie isn't to blame for this ramshackle of a hotel. The en masse loiterers, smoking rooms, damaged furniture and flailing plumbing. People don't take pride in their property. Horrible.
No one bothered us Cigarette burn on the blankets. Cost more than what kayak.com told me. Even though I ordered one king bed they told me that's what happens when you order online and stuck me with 2 queen beds. Basically it cost more than what it was supposed to and I didn't even get what I ordered.
good location for Vassar College, free breakfast, attentive staff tired old property
Visited nearby historic sites (FDR home and library/museum; Vanderbilt mansion), tried different restaurants and generally relaxed
Quick check in and responsive staff. The bathtub closure did not work - we called the desk, who tried to find another but could not. When we checked out, told the girl at the desk again - she did not appear to be aware of the problem.
Mostly everything except the mattress on the bed. To soft. Not firm enough. Other than that very clean hotel, excellent accommodations, etc. Overall we (my husband and I ) had a very pleasant stay at the Residence Inn. Surely, we would stay at this hotel While the room was very nice, clean, with modern furniture, granite countertops, etc. the mattress on the bed was not as firm as I would have liked it to be.
This guest did not leave comments about this hotel.
The location was absolutely brilliant for me, and it does give a homely vibe while you are in the room. I just stayed here for one night, but will defiantly come back I can hear the snoring from the next room, which was kinda funny in a way
Exterior and facilities were clean and well kept. The bedroom was adequate with sink, microwave and fridge. Bed was not a King however and seemed smaller than a Queen. The mattress was very uncomfortable, the worst I've slept on in what I can remember and I've stayed in about 50 different Hotels in my life.
It was a nice resort with everything! The courtyard was picturesque. I definitely enjoyed staying in a suite, rather than a room. Everything was clean. I liked the pool and hot tub. The free breakfast was definitely to die for. Lewis Chiu Lewis Chiu
The pool lol No everything was perfect staff Were great and Hotel employee is excellent.
Staff Noise from other rooms
Staff was friendly and the accommodations were great There was nothing I did not like about the hotel
This guest did not leave comments about this hotel.
Staff were very pleasant bed and pillows were fairly soft.
One Of The Best In The Poughkeepsie Area, Centrally Located And Mins From Everything You May Want Or Need. The Separate Living Room/Kitchen/Dining/Office Was A Great Space. Plus The Couch Pulls Into A Bed Which Is Great! Liked Almost Everything. Only Thing I Could Even Say I Didn't Like Was Parking BUT It Was Sold Out So Can't Complain Much.
This guest did not leave comments about this hotel.
At first we were mortified, it seemed abandoned. Our room was was dated. It was fine for one night for the price. Location was good. Wi-Fi didnt work, place felt abandoned. Heat wasn't very hot. The place is old and hasn't been updated in a long time.
Very convenient location to Poughkeepsie and the Walkway over the Hudson bridge. Despite being on Rt 9 the rooms were quiet. Continental breakfast was bagels/cream cheese,donuts, coffee. Only one window in rooms, got a bit stuffy overnight. Across the street and in the mall next door are reasonably priced eateries. And the CIA restaurants are less that 1/2 hour up Rt 9.
Location. Water for shower hot. Very old and worn - needs improvement. Noisy neighbors. Breakfast is coffee, tea, bagels or white powdered donuts.
The place seem old. Stayed with my 11year old son and he was not happy with room. I guess tou get what you paid for.
run down waiting for a teardown
I liked that the roof didn't leak and the toilet worked I'm not a complainer. Do no stay at this motel Scary place, run down and they got me for $130
I liked how close it was to a gas station, since I had to buy beer a few times in the middle of the night. The breakfast was minimal but suitable. The mattresses were stained but the sheets were clean! Plenty of parking, lots of rooms available. Everything in the rooms was long overdue for an upgrade and our room didn't have an iron. It was clean but smelled dusty.
The front desk guy was friendly The place was filthy. I refused to stay. It was so bad I didn't care about my loss of money. I couldn't get out there quick enough.
The staff was extremely friendly and helpful. The room has been recently renovated and everything was very clean. Having a refrigerator in the room is very appreciated. The size of the room is very generous, giving us plenty of room to spread out during a five day stay. We had a room on the first floor. During one night of our stay, there was another guest in the room above us. The sound proofing between floors is non-existent and you could hear every single footstep of our upstairs neighbor, loudly. Also, we were happy to see that the windows could be opened for some fresh air but, any time we tried to open them, someone would start smoking outside the front entrance and the smoke smell would waft into our room. Disgusting.
We had made a mistake with our online reservation and the hotel manager helped us to resolve it. The TV needs to be mounted a little higher on the wall
Good location Good price Room service didn't bang on my door at 6am. Wifi in the part of the hotel I was in was pretty much no functional. Patio door on the ground floor had seen some better days. Room was clean. No sign of bedbugs or roaches, but did spot a house centipede near the above mentioned patio door.
A bit rundown
It was disgusting.
Decent room and wifi Staff guy was very rude and then waved at my girlfriend with extremely offensive comment to me after I booked my room with credit card he waited to wave at my girlfriend after we parked never will I go back or suggest anyone to go back for that reason
Hallway smelled really bad
The continental breakfast was OK. However, could have had blueberries and bananas to put on the waffles. Clerks never smiled. They appeared to not like their job. They just went through the motions. Bathroom was not cleaned well. Long hair and cheetos on floor. Soap scum on counter top. Tub drain clogged. Bathroom sink drain slow.
Close to the north way Musty and dated
The price was good, the staff was friendly and attentive. It's very old and not too appealing. They are going through construction too, so it may look better once that is completed. When we were there the second day we lost cable connection. Not a huge deal, but kind of stinks. We also had an old fashion TV, don't expect any upgrades or updates with this date hotel.
Very poor condition. Door hardware loose and in disrepair. Heavy smell of cleaning chemicals. Very worn ot building.
They were terrible people, only guy I liked worked the over night, owner was rude; hated the experience
price & location TV connection didn't work, no WiFi, outdated rooms, over-charged above booking.com price
The facility was quiet, affordable and clean The television in the room was way too small
not much everything. it is a very nasty place and we will never return
I liked that theres a pool out side it was good for the kids and breakfast.potential offer of the sausage or bacon with your eggs Not enough chairs around the pool this should be a microwave in the room so you don't have to go back and forth the lobby
Number: Message: We are at the Hudson Valley Hotel which we booked thru u for 2 nights. Last night they had a wedding here and the music and vibrations lasted till midnight if the hotel new this why put us in room (107) which was directly across on the ground level where our room was. I just went to front desk to complain and she said what did u want us to do it was an $8000 wedding, I said u should have advised us and pout us in a room farther away. To add insult to injury we got up 1 hour earlier because the clock was wrong, the hair dryer was broken no TV channel guilders pen paper this is a No Frills hotel. When I asked what they could do to take something off the bill she said that's what u get for booking thru Expedia. I am thinking of never using u again if this is what happens not booking directly
Really enjoyed it. Very clean, comfortable bed. I would stay again
Customer service was great - comped us on beer, very friendly, very helpful (everyone) Fresh cute lobby decor Great bed and bedding, lots of space in room (typical of Starwood hotels) Nothing!
Great rate for a clean room No frills
You can't beat the location. The staff is always very accommodating and the rooms are always clean, but the beds and pillows are not particularly comfortable. But for the price, you make some allowances.
Got a band aide from the front desk Dirty, can't explain the feeling of pulling down bedding and having who knows what on the sheets. ..thankful my wife looked, very bad smell to room. Had to change rooms after getting in late and carrying up luggage 2 flight of stairs. ..should had just slept in car
Close to NYS Thruway Lots of steps
Nothing The service I booked a room for three days on my second day they cut the phone off I couldn't make local calls. The service was garbage I give them a rating of zero
Good for a brief stay - just your basic drive in motel. Nothing outstanding, but no real shortcomings either. Sort of a weird floor plan (lots of short stair cases), but is only a problem if you have mobility issues.
My room was a complete dump. Ripped wallpaper, bathroom towel rack broken, Chrome kleenex holder fell off the wall when I touched it. My friend said his room was completely different, and was nice.
No elevator and security doors work intermittently.
rooms where nice... staff especial Bar tender was really nice food okay and breakfast nothing special
Cleanliness, helpfulness and very nice staff, our room was very comfortable, loved the indoor pool and hot tub, close to the parkway and Newburgh airport, location is great not far from restaurants, fast food and gas stations. The price was JUST RIGHT! I didn't like how the food area was only open during certain times.
Everything was great! Great value and perfect location to visit the SUNY New Paltz University!
The room was simple and clean. The staff was friendly and helpful and the price was right. Lots of cigarette butts outside despite the receptacle provided. That's on some rude guests but a sign or two might help.
clean breakfast included close to New Paltz Village without being too close easy access to main highways Entrance is easy to miss on Terwillinger Street
It was a good value for the money, conveniently located and had a surprisingly good little breakfast for such a small hotel. Suggest that you advertise Free Wi-Fi because we almost cancelled our reservation because nowhere was that listed! The fact that the hotel was under renovation and had no hot water-rather inconvenient!
The staff was very friendly The biggest problem was the HVAC unit in the room. The mechanicals were so noisy that I was awakened every time the unit went on. It sounded very very dated. Another issue were the dust mites that got my allergies going. This was not unexpected. Overall, the hotel was an inexpensive place to rest my head that is need of an update. In a pinch it would do.
Not much. Dirty sheets, odd smell, hovering staff over the poor continental breakfast...
Outside is nice and renovated. Front desk curteous. By far the dirtiest room I've ever stayed at and I've stayed at a lot of cheap motels. Table was sticky and had crumbs on it. Dirty dirty floor seemed it had not been cleaned in years.
Out of all the hotels in new paltz, it's the least of the rundown hotels. Linens are disgusting--bring your own. Large dark red stain on the teal fleece blanket. Disgusting.
The New Paltz Rodeway Inn & Suites was conveniently located, with easy accessibility to the highway and a short drive to the college, yet it was quiet at night with no road noise. The rooms and public areas were very clean, and the staff was friendly and attentive. The hotel offered a standard continental breakfast in the morning. I understand that this property has recently come under new management and the new proprietor is eager to continue to make improvements.
Checked in after the 2 PM check-in time and was told they were just readying the rooms then. Door was difficult to open since clearance was too low. Deadbolt on door non-operational. Worse issue was the mold in the bathroom. Toilet did not flush enough to empty. Tried to check out the following morning but lobby was locked. Went outdoors and tried ringing bell several times at lobby door. After 20 minutes, clerk came to door in his bare feet (walking through breakfast area), seemed annoyed that I had awakened him (even though by that time it was about 10 minutes prior to when they said breakfast would be out). Did not stay for the breakfast. Saw that the cereals were kept out in dispensers when I checked in the earlier day so I had doubts about their freshness/closure from insects.
It was a basic room. I would would only stay for one night tops. There was hairs in the bed and on the bathroom counter. The sink wasnt draining from the very beginning and once it filled with water it started leaking from underneath and counter. We used the garbage can to put underneath to stop it from flooding all over the floor.
The gentleman who checked us in, was a total sweetheart. He was helpful, understanding, and very professional while still holding a warm tone. He helped my family and I know where each other were, and he was genuinely sweet. Thank you so much!
The breakfast was better than I had hoped for. Room access was through the exterior perimeter of the facility. Main area of hotel was very dark and guest room was in need of updating If not total renovation. Should be sold to a Ramada Four Points Franchisee and updated. The Ramada down the block is just fractionally superior.It kind of sucks as well.
Was in a first floor room near the reception desk. A lot of banging late at night that could have been guests in floor above. Confusion about whether or not there is an airport shuttle.
The room was clean and did not smell. It was spacious and even had a fridge/microwave combo. The bed was comfy and the bathroom was clean. The air conditioner worked just fine and we enjoyed our relaxing evening in after a long day's drive and anticipating another one the next day. The ice machine didn't work but I can understand how that happens. However this facility has both smoking and non-smoking rooms. The hallways, lobby, and breakfast area smell disgustingly like a stale ashtray. I was terrified walking to our room that it was going to smell like that because there was no way we'd be staying if it did. Luckily the room smelling nothing like the hallway and we stayed but they really need to do something about it. I couldn't even stay to eat where there were a few tables because it was smelled so heavily of stale cigarettes.
The staff was great and very helpful. The water pressure in the shower was excellent. The room accommodations were sorely lacking. The room was damp and had a very musty smell. The curtains and blanket on the bed had holes in it. The mirror fell off the wall within the first hour of us getting into the hotel room. We originally booked a 2-night stay and stayed only 1 night because we were too tired to change hotels after we checked in late in the day. The hotel is in dire need of a complete renovation because the facility is quite old.
The location was good. It was quiet No TV for 4 days out of 6, no refrigerator like other rooms had, twice we had no hot water, continental breakfast sucked, toast, cereal, and frozen waffles and at 9 AM it was gone so heaven forbid you slept in a bit.
The staff at the front desk was very friendly and accomodating. The location was good for my needs. The facility was very large but we were still able to park near our room. We had no hot water and had to contact the front desk and were told the hot water heater had to be reset. the room smelled sweaty like the sheets hadn't been cleaned I was slighty intimidated about sleeping in them.
the bed was comfortable, liked the flat-screen tv, fridge, and microwave. hairs left in she shower, a couple hairs in bed too.
The room smelled like a dog. The bathroom floor was sticky.
FRINDLY STAFF QUICK CHECK IN DIRTY SMELLY ROOM VERY HARD BED AC DID NOT SEEM TO COOL WELL EVEN THOUGH IT WAS IN FIFTIES OUTSIDE ?