Hotéis em Port Vila

Prós: The service was efficient, friendly and so professional. The food was incredible, good coffee and incredibly relaxing not to mention stunningly beautiful. I can't wait to go back.

Contras: Really I have no complaints at all. The Eratap team and management have it together.

Contras: The beach Activities

Prós: Excellent food, gorgeous private villas, very helpful and friendly staff.

Contras: Honestly there is nothing that I didnt like about Eratap.

Prós: Everything was beyond our expectations, the service, friendly helpful staff, beautiful unit, excellant facilities, excellant food. Loved our stay.

Contras: When it rained hahaha.

Prós: This is relaxed unpretentious luxury in an amazing location. Friendly staff and very good food. Absolutely loved our stay!!

Contras: Nothing negative to report the only thing we would change is that we’d stay longer next time.

Prós: Breakfast on the beach each day was excellent and generous. We are vegan and the Chef looked after us beautifully by providing interesting, nutritious and delicious dishes, using local produce, each night for dinner.

Prós: There was nothing not to like, the location is perfect, the ease of getting to the resort is unparalleled (40 minutes drive from the airport), every villa has sea view, the food is exceptional, especially considering you are on an island in the pacific, the staff.....they display a genuineness to serve the guests and make their stay special. Every guest is King. Plenty of activities, snorkeling from the beach, kayaking in the lagoon a nice swim or simply do nothing. Note.....there are rarely more then 30 people at a time in the resort, the feel of exclusivity is real :-)

Contras: The stay was too short.....

Contras: The road into the resort was in the most terrible condition km of bumps and ditches the thought of leaving the resort after you got to it just made you feel like couldn’t do it the cab drivers in town won’t take you home because of the road so you can’t go out unless you go on the resort van to town and it returns after 1 hour so it not enough time Fix the road for goodness sake

Prós: Outstanding staff. Thanks to Pascale, Angela, Georgia, Robert, Ciel, Paulo and the rest of the team!

Contras: Nothing I can think of!

Prós: What was no to like?! The access to kayaks and stand up paddle boards was great and the wifi excellent!

Prós: Look straight out over the waters of Port Vila. Great sandy area in front of the room. Hammocks, free paddle boards and kayaks. you can watch the crabs, and see locals fishing. There are coconuts in the tree! Staff are happy and helpful. This property is within easy walking distance of a number of restaurants. It is ten to fifteen minutes walk to the local supermarket. The staff helped us organise transport to other parts of the island. Breakfast served by the pool is beautifully done. I was surprised at the amount of garden around the property.

Contras: A broken snib or lock on the bi-fold doors.

Prós: Fatumaru is a perfect accomodation on the waters edge, close to the town centre. The staff are professional, helpful and will do everything to make your stay perfect. Hello to Jennifer,Julie,Mary and Rae! The rooms are large and well stocked with kitchenware ,the gardens and pool are maintained very well. It is peaceful and the views from the balcony are lovely. The breakfast is delicious too. I recommend Fatumaru without hesitation.

Prós: It is very handy for town visiting staff are great and has good breakfast.

Contras: Located in a no swim area.

Prós: The bed was amazingly comfortable, and incredible views. The staff went out of their way to help us at every opportunity! We were really appreciative of their efforts to help us have a wonderful time. And as it was our honeymoon, they welcomed us with a bottle of cold champagne!

Prós: We stayed in the 2 BR Efate suite which was enormous, a real bonus on the couple of wet days. Huge balcony with pleasant filtered views out to the bay. Staff were really helpful. Beds could be a little more comfortable. Full kitchen and enormous shower. Short walk to town and many good restaurants.

Contras: Very little, being extra picky we would have liked 4 SUP's so whole family could go out together and more comfortable mattress would be great.

Prós: Great situation easy to walk to local restaurants bars v clean

Contras: Only fault breakfast ordered for first morning and confirmed by properly was not available.

Prós: well appointed and very comfortable, well built. The staff were very helpful.

Contras: Nothing!

Prós: We had plenty of space in our two bedroom apartment. Appreciated the well-stocked kitchenette with double burner, microwave and fridge. We enjoyed using the canoes and paddleboards on the lagoon. It is a decent walk into the centre of Vila, but it was great being so close to the wonderful French bakery.

Contras: Location is a little bit out of the way. Breakfast was expensive so we self-catered. Wifi was a bit hit-and-miss, though certainly better than the other places we have stayed in Vanuatu.

Prós: Beautiful and romantic setting right on the sea. Lovely studio - you can feel a lot of thought was put in every detail. The staff is very warm and helpful.

Prós: The restaurant is just amazing. Every single dish was extraordinary.

Prós: Beautifully appointed rooms all screened and private. Absolutely amazing food. First class. Highly recommend the restaurant. Exceptional both food and service.

Contras: The beach is not really for swimming.

Prós: Great view from the room and easy access to the beach. Comfy bed and good bathroom. The restaurant had an extensive menu and the food was great ! Also a large wine list (Not all available though). Airport transfers were good value also.

Contras: The villa quite exposed to the wind. No table to eat at when using room service.

Prós: The food is very delicious. And I enjoy the beautiful ocean view.

Prós: The beds were really comfortable. The food was fantastic, fresh and seasonal. The restaurant staff were lovely, especially Jane at breakfast and Alvin who made amazing cocktails

Prós: Beautiful location, and roomy, stylish villas. Restaurant was excellent, and staff very friendly and helpful.

Prós: Beautiful and very relaxing atmosphere

Contras: L

Prós: We will absolutely stay with Tamanu on the beach next time. All staffs are nice and the food is unexpected delicious.

Contras: A little bit far away from the town center and the timetable of the hotel shuttle bus is too early. But you can always request a car service from the hotel.

Prós: Great food, great rooms loved waking up to the sound of the waves each morning. Very relaxed feel

Contras: Quite far from town (30 min drive) and chef was a super angry little man

Prós: The breakfast was lovely. The food served by the restaurant for dinner was great. Location was really nice.

Contras: I booked in a 2.5 hour spa treatment and was only told 15 minutes before that the massage therapist had called in sick. They were trying to find someone to replace her though. On the plus side, I was offered a free cocktail as an apology just before I left the island!

Prós: Awesome Staff - they were very friendly and helpful. Dinner Menu was beautiful. The Island was well maintained and beautiful. Excellent transfer service to the main island. Had a very good massage at the day spa.

Contras: Unfortunately the bed was quite hard. I also found the Sun loungers very uncomfortable.

Prós: Location and the staff were great

Contras: Nothing

Prós: Amazing spot and staff . The only let down was the tv did not work it said it had most channels but it did not once they got they tv sorted . Dinner was great apart from the vegetables they were cold perfect steak amazing . Also the net over the bed you should be able to take it down option we moved bed away from it . Apart from that fantastic place great staff .

Prós: I just spent 8 days on this beautiful little island in the middle of paradise. Vanuatu is the ultimate holiday destination if you're looking to relax and unwind and the Erakor Island Resort is just the place to do it. A short 5 minute boat ride from the mainland to the resort and you already feel relaxed. On arrival we were greeted with a fruit juice and a run down of the resorts features.There was a wedding that night at the restaurant but we were assured that dinner would be served at the Calypso Bar whenever we were ready.The resort is spread out across the island, and we were delivered to our room via golf cart to discover our simple but comfortable room which had a pavilion just in front with sofa setting to be used by guests. There are clear bottomed kayaks to borrow and small coral reefs just out from the resorts beach to glide over and see the fish. There are starfish and sea snakes (very small) and plenty of vibrant tropical fish.You can also borrow snorkel gear and aqua shoes if you need. There were also plenty of sun lounges and umbrellas on the beach to while away the day. The food at Aqua Restaurant was spectacular. All very fresh and delicious, we didn't have a single meal we didn't like and we tried most of the menu! I can highly recommend (pre)ordering the Chef's Seafood Platter if you are there on Sunday night, it was spectacular! We also very much enjoyed the "feast and fire" night, the buffet dinner was great with lots to choose from, although the kava left a little to be desired. All the staff were incredible, extremely friendly and helpful and genuinely concerned to make sure you were having a wonderful time. We did 2 day trips while we were there, organised by the resort. A cruising day on the Coongoola, which was amazing. We were very lucky to have the boat almost to ourselves (only 5 of us on a boat that can hold 50!) and had a wonderful day cruising and snorkeling.

Contras: We seemed to have particularly loud neighbours who were happy to go to bed late (while talking and laughing very loudly) and also get up early (to have a cigarette) and it would have been nice to have a little more separation between room or better soundproofing.

Prós: Lovely atmosphere and very friendly and attentive staff. Loved the fact that we could use the paddle boards and kayaks any time to explore the bay. The restaurant served excellent quality food and had a decent wine list.

Contras: I was quite surprised that the resort didn't have a swimming pool. Being an island of course there are plenty of swimming opportunities in the ocean, however with low tide its very hard to even get in the water, as the low tide exposes all the sharp coral that you would have to cross to get to swimming depths. We also weren't informed about having to order the seafood basket Sunday special a day in advance. We were really looking forward to having the seafood platter, only to be disappointed and told that we hadn't placed an order the day before. This could have easily been fixed by putting a little note next to special promotion on the menu saying (*order the night before) or something along those lines.

Prós: Friendly staff Food at restaurant The beach

Contras: Nothing

Prós: food and staff were excellant

Prós: What a fantastic spot and loved the chapel so much. The peaceful tranquility restores and renews and all the activities kept the children entertained and happy. Staff where so friendly and service was awesome. We loved our stay and will highly recommend this.

Prós: Location was great. Staff were friendly and helpful. Food at the restaurant was really good! Lots of activities for families with kids.

Contras: Mozzies were not fun to deal with but I guess they are unavoidable. The facilities need a bit of maintenance. Low tide times can be a bit of a bummer since it has no pool.

Prós: Liked the large bed which was very comfortable. Also liked the infinity pool

Contras: The food in the restaurant was disappointing and seemed to be overpriced. What was served did not always match what was on the menu (eg lentil beetroot and bean salad was actually lettuce beetroot and feta salad).

Prós: It was wonderful having the private plunge pool with the added bonus of an impressive view over Erakor Lagoon! Also the apartment was beautifully decorated, spacious and well equipped, so it was very easy to feel very comfortable and relaxed. Staff at the adjoining resort Mangoes, were very friendly and helpful too

Contras: N/A

Prós: The furnishings were beautiful and made the Terrace feel so comfortable! The view from the whole Terrace both inside and outside plus upstairs and downstairs! Privacy was done fairly well for each Terraces plunge pool. Perfect for couples. Very central location.

Contras: The noisy wooden stairs in each Terrace! I was so paranoid I was disturbing the neighbors each time I walked up or down the stairs because I knew I could hear them. The lack of assistance with our luggage to/from the Terrace. With the amount of stairs, it’s the last thing you want to be doing after just arriving or leaving in the muggy weather. Definitely would have been nice to have this arranged, without requesting it as the information book suggested.

Prós: Well equipped and appointed apartment,comfy bed and furniture,friendly staff and management. Plunge pool was terrific with great views over lagoon, lovely breezes. Proximity to Mangoes restaurant, supermarket and town. Overall a fabulous self contained apartment.

Contras: Could have done with a small outdoor table setting on plunge pool deck instead of the two chunky chairs and tiny coffee table and no outdoor chairs on upper balcony.

Prós: Everyone including management were so friendly and accommodating. The apartments were spectacular and very spacious.

Contras: Nothing

Prós: Staff great..facilities great

Prós: The appartment i stay in was exceptional on so many levels. Firstly because of the immense size of the booking, i think it was around 152 square metres. Now most hotels range between 16-28 square meters. This was equipped with a really modern kitchen area, huge lounge room & dinning space that opens up onto the infinity style pool on the (bottom level)veranda , yes upstairs has one also.. two toilets one downstairs & the other upstairs in the master bedroom suite along with a large shower & lovely bathtub! The bathroom also has plenty of room for storing toiletries for 2-3 people. The suite also has a very very big walk in wardrobe enough room for your whole suitcase. Even a iron board is stores in the cupboard . the upstairs bed looks out over the neighboring Lagoons from up on the hill side.

Contras: The hot water took extremely long to come through the shower, although that’s expected in a country like Vanuatu , the kingbed that says in the description is actually just two king singles next to each other so if you are sleeping in the middle you will fall down between the two mattresses...

Prós: beautiful view, private pool and spacious room for relaxation, staff are friendly and helpful. reception has a tourist desk for booking excursions, and a list of taxi prices for destinations eg. 2000VT (around A$25) to airport - very thoughtful.

Contras: not 10 minutes walking distance to the city center as claimed; in particular it's an unpleasant walk in hot humid weather - more like a brisk 20-25 minutes walk

Prós: Arrived at midnight and were picked up at the airport by transfers organised by The Terraces. We were delivered to the property where we were met by the nightwatchman and let into our 1 bedroom, 2 level apartment. Beds were comfortable and the apartment had a large bathroom with walk-in shower, bath and toilet, with a 2nd toilet downstairs. The apartment had a full kitchen with dishwasher, full size fridge, oven and microwave - if you wanted to cook your own meals (though we only used the microwave for breakfast) - along with pots, pans, and crockery. On our private deck we could lounge next to our own plunge pool while enjoying the weather with a view over Erakor lagoon. Mangoes next door has a restaurant which also provides room service to The Terraces for no delivery charge and with smiling Ni Van (native Vanuatan) staff. It is a relatively easy 10 minute walk into town (though beware of holes in the pavement - where there is pavement) but you can catch a bus for about 20c per person (just hail them on the road) or a taxi for about $6 per car load. The apartments were a great choice for us and lived up to our expectations but it is the staff that were the icing on the cake. From the time of arrival until the time you check out, they are more than helpful, extremely friendly and can't do enough for you. No wonder they have been voted the happiest people in the world!

Prós: Great view, the size of the apartment’ room service didn’t cost anything extra, staff were very happy & accommodating

Contras: Can’t think of anything!

Prós: Amazing friendly staff, excellent breakfast and the pool and the view are great ! The staff decorate the beach hut for my boyfriend birthday which was a really attention ! Thanks a lot! :-) Food at restaurant is delicious !

Prós: The sandy walkways, the outdoor showers in the villas, pool side dinning, live performances

Contras: The rocky beach, a little outdated

Prós: Staff was super friendly and helpful. Room was beautiful.

Prós: Lovely - comfortable & clean- Staff pleasant & helpful - often went over & above to assist us - especially Florence, Rinna, Rosemary & Richard. Also, Alsa the tour hostess was very knowledgeable & helpful.

Contras: Reef shoes supplied were getting a bit worn - several really need replacing.

Contras: Need to have soft pillows in the bedrooms

Prós: I loved the staff, they were incredibly friendly. Everything was clean and well looked after. The location was good, only a 10 minute drive to Port Vila. We ate at the hotel every night and the food was AMAZING! We didn’t want to eat anywhere else, we got involved in the Melanesian Feast night and also had the Paella on Paella night which was so delicious... and French night... omg... the best Chicken Fracasse ever served anywhere. The pool was beautiful an well maintained. The beach was a little disappointing because we could only swim at high tide because the reef is so shallow and high tide was very early in the morning or late in the afternoon. The bar was great and the staff very accommodating, especially at happy hour which was the busiest time. There was music or entertainment every night. The check in and checkout procedure was effortless. The concierge was very knowledgeable and extremely helpful.

Contras: The bathrooms could be a little more up market for my liking, however I appreciate they are in keeping with the Melanesian theme of the resort. The shower was luke warm and very little pressure, not the end of the work and this would not prevent me from staying there again because the whole place was fantastic.

Prós: Loved the whole set up of the property, quiet and relaxed atmosphere, evening music around the bar, staff attention and helpfulness. Watching the ocean waves break from a protected beach area. Snorkelling off the reef was superb.

Contras: There were a couple of hot water issues, resolved straight away. One burst sink tap, nothing dramatic, but again as soon as its mentioned it gets repaired immediately.

Prós: Really attentive staff, beautiful setting, great food.... Really felt like a holiday!

Contras: Hard to fault it, if I was picky I'd say garden bungalows a bit close together but it didn't bother me too much

Prós: Loved being on the water. The bungalows were really clean and lovely presented. The food from the restaurant was always delicious and the cocktails from the bar were yummy!

Contras: It was a little bit out of town if coming back later at night.

Prós: Very comfortable. Beautiful view overlooking the sea.

Contras: Noise can easily be heard in the bungalows. Sheets smelt damp and wet.

Prós: they got all kind of movies free bicycle clean

Contras: one bedroom had no ac

Prós: Just awesome!!!!! Loved it!!!

Prós: Quiet apartment at beach. Good restaurant with 5 minute walk. Bikes provided. Easy to catch bus into town. Staff was helpful and nice. Laundry available.

Contras: Bed not comfortable. Poor breakfast options. No coffee!!? (Muesli is the best choice) Wi-Fi not adequate. Front door has no inside handle, hard to open.

Prós: Wonderful staff. Brilliant location

Contras: Couple more pillow s...

Prós: Being right on the beach and proximity to Hideaway Island. The kids loved the iguanas

Prós: Beautiful people and vibe of mele bay.great place for families and couples and close to town.

Prós: Perfect location, love listening to the waves at night and went for a nice walk along the beach. Staff were awesome.

Prós: Beachfront location and apartment was spacious and clean.

Contras: Wasn’t told about the electric gate at the front and was not given the access key, so on our first day there we went out into port villa and returned around 7pm to a locked gate. After talking to local kids on bicycles they told us we could walk around the beach and gain access from the beachfront. Was not happy walking around in the dark especially as it was our first night and did not know the area. Could of been avoided with simple communication when we checked in.

Prós: Friendly staff, gorgeous pool and views, great food, excellent prices. Great room set up with fantastic facilities. Highly recommend!

Contras: First transfer to the hotel didnt show, the transfer to the airport only showed because I rang the number on the side of the van as they were 20 minutes late.

Prós: Bread was soooo amazing!!! Staff were absolutely lovely and helpful! Had an amazing couple of days

Prós: We like that the resort was located right on the water and had its own lagoon pool. The rooms were cleaned promptly it morning with a minimum of fuss.

Prós: Great pool Great restaurant

Contras: No pool bar

Prós: Lovely peaceful property. Very spacious rooms, cleaned daily. The resort is quiet, beachfront, and has a calm, low key atmosphere. I really liked the location- We never waited longer than 2mins for easy bus ride to town for 150vt pp. There are two corner shops just next door with lots of supermarket items including fresh eggs and baguettes. There’s beautiful snorkeling in front of the resort, but note you can only get out on the reef at high tide and if there’s waves it can be dangerous. There are short, surfable waves 5-10 min walk near breakas. It was excellent to have our own kitchen as eating out in Vanuatu is expensive (the locals don’t have a culture of eating out so it’s 99% restaurants for tourists at tourist prices).

Prós: The friendly, helpful staff. The lovely restaurant, delicious food and even more delicious cocktails. The room was spacious and immaculately presented. The pool area is a great place to sit and relax at the end of the day. And the complimentary clothes dryer was a godsend

Contras: Our stay was perfect.

Prós: Amazing place to stay. Great staff, great location, food okay.

Contras: Internet is horrible. (Only thing wrong with this place.) If you need high speed bring it yourself. Lol

Prós: The resort felt very safe with security on the property. Staff were very friendly, excellent facilities, beautiful pool, restaurant on sight and a short drive to town.

Contras: The furniture was very noisy, any movement of chairs upstairs echoed through to downstairs. A small square of felt on the legs would go a long way!

Prós: we opted for the breakfast that was more than enough however there was plenty of other choices on the menu Coffee was very good Café Villa was a great place to have a quiet drink and a nice dinner ,the seafood was particularly good as was the beef

Contras: There could have been better soap shampoo etc in the rooms (maybe some local product) Also some local coffee for the coffee pot These would have just made a great experience better (this was our second stay at Nasama) Wifi was not great

Prós: Nasama is a fantastic resort, the studio apartment we stayed in was spacious and clean. The kitchenette and outdoor communal BBQ was great for cooking delicious market food and fresh fish. The pool is great, best time to relax was when there was not to many kids around to enjoy some quiet time. We loved exploring and swimming in the coral reef although it can get a bit choppy. We enjoyed a beachfront massage and were also able to borrow videos and snorkeling gear. The restaurant has great food and even better cocktails, I definitely recommend the 2 for 1 Tuesday and Thursday cocktail special. They do run on ísland time' but we never had to wait too long for our food and the orders were always correct. All of the staff are friendly and cheerful, greeting you with a smile and a hello. Housekeeping was available most days of our stay and nothing was too much trouble. I highly recommend this place and would stay here again.

Contras: We did have some issues with the settling the account at the end of our stay which were resolved quickly so our tip is to pay as you go or ask for receipts to keep track of expenses. When booking tours pay for them at reception and ensure you get the voucher to give to the tour operator.

Prós: Great place to stay. With the convenience of kitchen. Pool is great a a small beach with snorkelling area straight out front. Friendly staff. Everything you need for a great stay in Port Villa.

Prós: people were so friendly- trust the taxi and bus drivers, Back to Eden best snorkelling! Little pool in sea was fantastic. The Beach bar fri night fire show was great. hiring car is great option.

Contras: We were surprised by food prices - so cooked a lot, Cafe Vila very expensive - 500 for a bottle water. West side is bit windy - east side is calmer - so didnt go snorkelling from Nasama. Shame not to have a bar down by the water/pool.

Prós: The staff were wonderful, the food at Cafe Vila was delicious and the grounds were beautiful.

Contras: I paid extra for a seaview room as it was a very special occasion but there was only a garden view. The room did not reflect the photos linked to the seaview room and it did not have a lovely private balcony. I felt this was not honest.

Prós: The facilities where fanatsic and the staff more then accommodating.

Contras: Only issue was that our food got mixed up at the resturant. Nothing serious.

Prós: Private space & view

Contras: Brighter lights

Prós: Staff were super friendly. More than happy to provide late checkout.

Contras: Location was a bit challenging

Prós: bed fine

Contras: v. slow bookin & departure process

Prós: We were upgraded to the terrace which was beautiful - a large stylish room with its own terrace and a fabulous view. The staff were all lovely and friendly and the food (and cocktails!) were delicious.

Contras: Nothing - it was lovely!

Prós: Welcome, view, unit and food

Prós: Good breakfast and location nice and quiet

Contras: The pool was freezing

Prós: Size, layout and the small personal pool

Contras: Nothing really

Prós: Very friendly and welcoming

Contras: Nil

Prós: Was comfortable

Contras: The rates for aircon rooms

Prós: The villa was well appointed and had hotel quality white bed linen and towels were excellent quality and fluffy. The kitchen was well equipped with everything you need to cook, toaster, kettle, frying pans and pots. The location is oceanfront and you can hear the waves crashing. The thing that sets this property apart has to be the people, Gerry is professional and available and her team of gardeners, housekeepers and drivers take the time to make your stay really special. You will have the chance to meet local people at this resort and that is what makes this Island so special. It is walking distance to Zipline and Mele Cascades. Close to Mele beach Bar and Hideaway island which both worth a visit!

Prós: Coral reef was pretty good. You can hear the waves right from your Boongala. Fully equipped kitchen

Contras: All kitchen cabinets is old and smiley. Needs renovation. When we checked in the shower heads in both bathrooms was leaking everywhere, but been chenged then we completed.

Prós: Nice breakfast, lovely, friendly and helpful staff. Pretty, peaceful location, but furthur from town than I expected, so transport could be costly.

Prós: Access to snorkeling

Contras: Management could be more polite to the staff

Prós: Quiet location on a marine reserve section of the harbour. Well kept gardens and staff very friendly

Prós: AMAZING, fantastic snorkelling like previous reviews! However what made our stay was the team... THANK YOU Gerry, Joe, Lonnie, Fare, Helen, Monica, Giovanni :) fantastic place to stay, highly recommend & can't wait to book our next trip.

Contras: Nothing, was all fantastic.

Prós: The lay out of the resort was excellent..very private.

Contras: Nil

Prós: Nothing was too much trouble for Gerry or the staff Terrific location Loved the restaurant It is great to have a full kitchen in your bungalow if you want to cook.

Contras: That I couldn't stay longer..

Prós: This is an EXCELLENT resort to stay at. Gerry and the staff were amazing and Gerry was the epitome of utter class. The resort was exceptional in all areas. You can hear the ocean and the ocean scent drifts in. The chef cooked food to die for. Food was absolutely incredible. Giovani was so sweet. I will miss her a lot. This is an excellent resort and you feel like you are at home. We hope to come back one day. I, my husband and son will miss you all. God bless you all. Steph xx

Contras: Nothing

Prós: Breakfast was great. Location was exceptional.

Contras: Make sure the fans work properly and plenty of toilet paper. Everything else was great.

Prós: Yummy breakfast with lots of variety, Amazing views, Great equipment to borrow for island activities.

Prós: The staff were friendly and the location was stunning.

Contras: The fittings and fixtures need attention. The toilet didn’t work at all, zero water/flush and the bathroom sink tap was falling off. Would have been five star accomadation 15 years ago but hasn’t been maintained.

Prós: Breakfast was an excellent continental style. All you can eat buffet with a good range of options. Location is excellent. Hideaway Island is a wonderful haven for water sports. Snorkelling is very easy with a reef and abundant fish just a few metres of the beach.

Contras: We booked a Beach Lodge, which has shared facilities. The bathrooms were not particularly clean, seemed to only be cleaned once per day which is not enough when used by a number of lodges. Our lodge was in poor condition inside. They seem to be renovating them and we got the last one that has not been renovated yet. The one next to us was in much better condition and was empty for the whole of our stay. We booked the Melanesian Banquet evening on Thursday. Having done something similar in Hawaii, we expected a veritable feast and an entertainment extravaganza. We were disappointed on both counts. The food consisted of some strange dishes so were not sure what we were eating. Nothing on the buffet that we felt we wanted to go back for a second helping of. Which was just as well because they cleared it all away while we were eating. The entertainment consisted of the resort staff singing and dancing around a fire. The meal and entertainment were all over within an hour, which seemed quite brief given the cost of the event.

Prós: The snorkeling right out front was calm and good, feel worlds away on the island but your not! So very affordable and they gave many of us our own cabin!

Contras: Explanation of what to do when dropped At the jetty not just left ! Was easy once I knew.

Prós: The super-friendly staff who made us feel so welcome and at home, especially the wonderful Stella in Reception, Josh, Veronique, Richard and all the other staff in the kitchen and behind the bar, Roy on the ferry and Brian and Greg in the Dive shop, plus all the other happy friendly staff who's names I didn't catch. The fish we could see snorkelling just off shore were spectacular and we even saw a couple of turtles! The included glass bottomed boat tour, snorkel safari and the use of snorkel equipment, kayaks and stand-up-paddleboards meant we were never bored and spent so much time in or on the water. Stella's village walk is a must if you have the time. It really helped us to appreciate the struggles the local villagers have endured especially since cyclone Pam. That we could walk to the Cascades from the ferry was a bonus too!

Contras: Don't forget to bring reef shoes.....the coral on the beach is sharp!!!

Prós: I've seen this resort passing by and it looks very nice.

Contras: Had to cancel my reservation a week before my reservation but couldn't get my money back. To be fair, this is clearly stated in their policy. I just wish they were a bit more forgiving.

Prós: The snorkeling was good with a lot of different fish. There was a variety of activities available. The place was small so it was easy to get to and try everything.

Contras: The accommodation was quite tired and in need of a refresh. The cleanliness of our bungalow was below par.

Prós: The location, the view from the room, the room

Contras: The booking staff was very slow to answer and didn’t take into account my requests. I had to contact her a few times before getting an answer and finally getting one of my requests into account.

Prós: We loved everything above Hideaway Island. We stayed in a beach villa which exceeded our expectations by far. It was perfect for our family (two boys). We loved the freedom the children had to play on the beach especially while we were waiting for our beautiful evening meals. The coconut curry was superb! Our boys (4 and 6) loved waking up and heading out for a kayak then a snorkel. The staff are fabulous, super friendly and great with kids. We loved our stay and highly recommend it to other families. Don’t forget your reef shoes, they are a must!!!

Prós: The snorkelling is really good. Staff are welcoming and helpful

Contras: nothing we dislike really. Overall a great experience

Prós: food on the whole was good, we were happy with staff especially Moana the liaison officer for guests. service to and fro jetty was prompt the little cottages were very comfortable and clean.

Contras: the breakfast was not up to scratch, the juices were too cordially, the choice of fruit was poor considering the markets were just across the bay. When we ordered smoothies from the bar they were mostly cordial, not a lot like a smoothie should be. We had squabbles with ordering wine during happy hour, there should have been a clearer understanding of which wines were included. The grounds around resort were looking a bit unloved with broken light fittings etc. The snorkel gear was not clean and needed replacing, especially the snorkels (mine had mould in the shaft) and my partners was broken. THE SWIMMING POOL WAS too chlorine and put us off swimming.

Prós: The breakfast was good, fruits were great . Snorkeling and kayaking were fun. Very nice location and swimming there is pleasant .

Contras: having some cheese wouldn't hurt for breakfast. The bar fridge needs upgrading, barely cools and please, there should be an bottle opener in the room!

Prós: Nice snorkelling area Friendly staff Clean facilities Beach bbq and entertainment was great

Contras: Food and beverages at the resort were very expensive $5aud for a 600ml bottle of water.

Prós: Location, rooms, staff and activities that included for free at anytime.

Prós: Great room with comfortable beds, good view and a really lovely balcony.

Contras: The pool restaurant was terrible and both my husband and I got food poising during our stay. The resort also had major problems with the water when we were there, there was no water during a whole evening and our toilet didn't work the next day. We understand that things can happen, but we didn't get very much information when it happened.

Prós: The resort itself was breathtaking, the facilities and the rooms were just as depicted on the photos, and the view from the island is beautiful!

Contras: Not all staff is fluent in both English and French. They could work a bit more in the reception of guests, as we didn’t receive an appropriate greeting until we told them that we were overnight guests. Internet was terrible on the property.

Prós: Loved everything else, still had a fantastic holiday

Contras: Hot water for showers was LUKE WARM almost every day. One day no hot water at all, couldn't shower that day. Purchasing anything at all on the Island was very expensive. We hardly bought a thing whilst staying there. Every night could hear the loud music from the "Club It" night club across the water on the other side of the main land. Started around 10pm and ran through to approx 3-4am each night.

Prós: Only facilities to like here. All the rest - just avoid. It's not a 5-star hotel.

Contras: No or poor WiFi. No welcoming water. No minibar. Worst staff ever - they don't care about you. Simply. Water needs to be bought at a casino for $4 or through room service with a surcharge of $6, so for $10!

Prós: Beautiful gardens...delicious food...lovely staff...restaurant on the lagoon...exceptional hosts

Contras: Staying longer

Prós: Tours were bookable from the resort, without extra charge and added to the bill. My partner loved the seafood. I’m not into it and there wasn’t much else to choose from tho. Buses go right by the door and will stop for you anywhere. Low cost. Resort has swimming in the Lagoon (but no pool). Has kayaks (although we didn’t get time for them!). Beautiful tropical gardens and lagoon outlook.

Contras: Limited menu (if you don’t like seafood). Not a ‘resort’ in the true sense, but still very pleasant.

Prós: The owners and staff were wonderful, our seven days included five days of rain. The breakfast was great.

Contras: The grounds were disappointing, no open areas, just coral paved tracks through tropical bush. Swimming pool is very small, even by domestic standards, two people and its full. Air conditioning is an extra cost, we could not locate the remote, another 500 vatu per day. The open air restaurant and bar is uncomfortable in the rain. TV would have been great, given the rain. In hindsight Tropicana would have been a better choice. Restaurant prices similar to Blue Marlin in town, with Chantilly providing a lovely seafood platter for two for 8000 vatu.

Prós: The setting is superb with over water dining and tropical gardens, food was good although alittle expensive, service good, cleanliness good.

Contras: Accomodation is looking a little dated, food and drink a little expensive.

Prós: Loved the room, owners and location easy to get around and food was excellent and the sunsets for our balcony

Prós: Peaceful location on the lagoon

Prós: Huge room, nice view and really friendly staff. The breakfast was also delicious ! I recommend it 100%

Prós: Liked the rooms at the back of the property away from the restaurant meals lovely

Contras: Rooms above kitchen and looks out over restaurant between trees not a lagoon view room as advertised but as I said really liked the back units

Prós: The staff were excellent. The food was outstanding.

Contras: Thought breakfast should have been included

Prós: Ursula and Richard and their staff were very accommodating and friendly. They provided great recommendations and were happy to help us with anything we needed.

Prós: Window between the bathroom and bedroom View

Contras: -

Prós: The Grand Hotel is an excellent place to stay in Port Vila. The staff were very friendly and the Reception upon arrival and Departure was First Class.

Prós: Breakfast menu has not changed in eight years but good.

Prós: Expresso martinis were great on thursday night

Contras: Service at bar was slow .

Prós: To be Vanuatu I love to have a nice shower with a nice flow of the water, an hotel room, great view. The restaurant is very expensive for Vanuatu but the quality is good and breakfast super especially the croissants. Staff is good and we have booked some activities with them and they were really nice and open to suggestions. Same for the waitress always smiling and professional. Location is perfect in Port Vila.

Prós: Smiling staff

Contras: The price booked on booking was not the same as the price I had to pay. They charged me much more than the price I selected on booking website. There were no internet in room. Very disappointing !

Prós: The lift ! A bonus for moving bags and quick access to our room. Balcony for meals, found the dining area a bit chilly.

Contras: The Hotel is in a central town position, nearby music was a pain in the late evening, however was not noticed with the ranchslider closed.

Prós: Modern hotel with an execellent breakfast offering.

Contras: Aircon struggled to keep the room cool. Reception and foyer stinks of smoke from the Casio. Telephone did not work in my room. Room service tried to deliver my rather average hamburger to the wrong room and the burger was subsequently delivered cold. Hotel double charged me for the room which I corrected on my return to Australia (refund was provided).

Prós: View from the room was good. Staff were friendly enough. Location was good as it is right in the main part of Port Vila

Contras: Very quiet nothing to really do in the hotel. Pokies were very aged and had a lot of issues. Not like the photos show in the advertising for the hotel. We tried to access the rooftop high rollers area and were denied entry with no reasoning

Prós: Great location in the centre of town. Easy access to most things. Buffet breakfast as part of the deal and the meals we had at the hotel were the best in town by far. The staff were very friendly and accommodating and treated us like movie stars. Awesome experience.

Contras: did not have a bad experience so could not ask for more

Prós: Best Location - handy to everything. Amazing views from the balcony Restaurant was great - reasonable prices & the food was delicious

Contras: It’s a standard hotel room size. Nothing in the minibar. But the view from the balcony is amazing.

Prós: It was all that we wanted. We spent 10 nights there. Super clean, super friendly staff, all day menu at the bar with really good prices. Breakfast was included and delicious, all made fresh. Also they have some other options if you don’t want the buffet such a omelet, eggs Benedict etc. We got room service every morning. I will recommend this place for everyone who visit Port Vila. The barbecue nights are really nice, all the cultural presentation with music and dancing was incredible and you can eat all you can for a good price to. I would like to say again that the staff was very friendly, always with a smile on the face and happy to look after you to help. Close enough to the centre And restaurants. Two blocks away from the biggest supermarket in town and also a car rental. Pool was really clean and the staff clean it every day.

Contras: Nothing

Contras: my adapter was left at hotel room after check out at 10:00 , i did stay at hotel up to 2:00pm, they did not give my adapter back!!!

Prós: Well located, Casa Mia restaurant is excellent, good breakfast.

Contras: 5% credit card surcharge - pure profit-taking and out of line with what other places charge. Food at poolside restaurant was average.

Prós: Yummy

Contras: Nothing everything was excellent

Prós: Facilities are good. Buffet and swimming pool are right in front of my room. Staffs have been really helpful. The last day they helped me to call bus with only 150vt to airport. Normally you will be charged way more than that since you are a tourist.

Contras: All good

Contras: The internet is only available in the lobby and not in the rooms.

Prós: The staff and the house wine

Contras: The menu was very limited .... at night burgers, fish and chips and pizza mainly No real vegetarian options except pizza Certainly would live more options

Prós: Bath in room not proper shower only 2 pillows out dated fixtures

Contras: Minimal

Contras: Good location

Prós: The breakfast was very good with lots of choice. It's a nice space to eat in.

Contras: The major complaint I have is about the poor internet quality. Unfortunately it has been poor on both of my visits this year, and it is frustrating and inefficient when I need access to good-quality internet.

Prós: Breakfast is fine. plenty of choice and a nice place to eat. The hotel is in a good location.

Contras: As mentioned in another review, the internet quality is poor, and this is a negative.

Prós: All the wonderful staff who looked after me so wonderfully, it was like coming home.

Prós: Company chose the Hotel. The location is great, the lunch specials were great size and very affordable, the shower and toilet in the room needed a little upgrade but overall very confortable, the WIFI is terrible.. absolutely terrible, They should put a sign that it says that people are not allowed to swim in the water as it is contaminated.

Contras: internet, internet.. internet, also please put a sign that people are not allow to get on the water because the council has deemed all that area not suitable for swimming.

Prós: Location

Contras: Why charging 5% extra on credit card which is not told at the time of booking through booking.com

Prós: The friendly staff. The location, being able to walk into town.

Contras: The toilet seats didn’t fit the toilets!

Contras: For the price the room size was tiny with hardley any space. there was no work desk. Credit card charges is a business expense not a client expense. Usually in Vanuatu in other hotels a 3 % charge is bad enough but to be charged 5% to use credit card ( and in so doing make extra profit) is outrageous at best or a total rip off at worst ! Banks do not charge businesses more than 1.8 or 2% at the most - so why charge 5% ?

Prós: Great location, right on the waterfront. Very friendly, helpful staff

Contras: Our bed was just two single beds that had been pushed together - not that comfortable!

Prós: Staff is the best!

Contras: Wifi was not what you expect for the money paid.

Prós: in Walking distance to Port vila and all the Restaurants there.

Prós: Great staff

Contras: Nil

Prós: The location was great, staff very helpful. Bed really comfortable.

Contras: No coffee cups in the rooms, no milk and the room a lot smaller than the pictures show.