Rooms are very clean and comfortable. Staff seem very distant and cold.
Everything - it was a really lovely Hotel to stay at. I think there should be more control on saving of the Sun Beds around the Pool. Some people would reserve their bed by putting towels on them and then either go shopping or go outside the hotel for lunch but keep their towels on the beds with a book or magazine so that it looks like someone is using the bed. Very frustrating !!!!!!!!!!!!
It was simply unforgettable stay with this hotel. Love to stay once more.
The Hotel had a great location, next to the beach and other main shopping centres. The swimming pool was clean and the rooms where perfect ! The Superior Sea view room that we booked didn't had an elevator to get to our room. We always needed to walk up the stairs. This is the only disadvantage the we could make up.
Very good value of money, maybe best in the city! Rooms are modern and clean. Free Wifi was nice extra too. I will stay again in this hotel!
A nice pool area, looked good for even small chidren,. Pool area staff rather inattentive, like, you were required to go order any drinks poolside, rather than the staff coming around occaisionaly to enquire if anything needed. We asked for a late checkout but were offered only till 1300pm as they said hotel was fully booked (hotel was not busy in the least), but when we offered to pay a little extra, the room automatically became available, I can understand charge extra when hotel very busy, but when its 1/2 empty, things like that dont encourage you to return.
Location, Service, Value for Money Liked everything
Good staff, quite and comfortable. I had to check out one day earlier due to personal reasons, but the hotel staff inssisted that i pay for the night for what ever reason. they said that this due to me booking through Booking.com???
The room, location and sea view. No private beach - which is almost no where in Pattaya, Thailand.
Location is good and close to the beach. Good seaview and quiet. The shower head is not working properly and it is not adjustable. There is insufficient choice of restaurants in the hotel.
Friendly staff and luxurious
poolarea and breakfast
The location was close enough to downtown Pattaya to be able to get to the "action" within a few minutes but not too close... Concierge service for organising excursions worked well. Did not like the style of the hotel. Very simple and basic rooms which were not very big at all. Overall price of the weeks stay was high when compared to other hotels within Thailand and even Pattaya but the quality of the hotel was significantly lower than would be expected at this price. Think that this hotel sells itself with the "Hard Rock" branding as otherwise there's nothing which would make it stand out from the 3-star crowd. Apart from the prices this hotel is far away from the 4-star hotel which it advertises to be.
I like the location of the hotel as its very close to the beach and almost the activities there.
Very clean... Parking lots are too far from the hotel building...
pool activities , easy goning with childrens and whole family , close to major mall in pattaya, on beach directly. simplly very nice , been there yearly since 4 years . lot of taxi drivers quing out side the hotel on both enterances, try to catch the hotel residents , fooling them , still i belive the hotel securieties staff can much about this . beside the nice sea view at rock cafe not there any more cos of these taxis blocking the view,
Excellent service and facilities The pool can do with a surfcace clean a little more regular.
The free wireless internet access The dirtiness of the rooms, the customers mainly single man, here to have sex with prostitute...
Nice and clean, interesting design, with large rooms, very polite personel, very nice breakfast with variety the pool was in front of the hotel with view of several buildings and very noisy due to the road.
Quiet and in a good location Internet Speed is slow
The room layout is great, we stayed in 2-bedroom suite and it served our purpose with us and our daughter.The convenience for us to go back and forth from the hotel to our destination is very convenient. The only thing that was very bad is the Internet services, it's down most of the time during our 6 days' stay there. The only reason they could give us was network issue, which is pretty lame.
not fare from beach and crowd city life but in peacefull street, for Pattaya, Thailand very very good position, you can have everything what you want but when you have enough fun and enterteinment you can have rest as muuch as you want
swimming pool service .... when u want more blanket will add 500 bath per pcs. and tbath towel add 50 bath . and I forgot my hairbrush in that room but hotel didn't inform me .I will ask them by phone and want send it back to me . I'm waiting them send it to me
Nothing special. I choosen this hotel since it was advertised as a new property. However, it may be under new title name rather new building. Counter-staff is good. Language is main barrier. Most of the staff can not conversate in English language and sometimes create non-sense. Services are not up to the stanard or 4star. Wardrob is very limited and bath-room is convenient but not luxrious.
I am lucky that got room upgrade. I didn't know the reason but nice.The facilities are excellent, beautiful. Food also really good , I had my dinner down there. The only thing that I could use is the wirless internet.If I want to use it I should sit next to the entrance room door.
Especially the colour of the rooms and the colour of the bulbs in the rooms! Flat huge wall in front was white like in a hospital,however it could have some frames or colour to beautify the wall..Also white colours of the bulbs were disturbing..
I think A-One Pattaya Beach is the nice hotel. it has a great location near the beach and shopping center. the room is very well-organized and awesome except from the floor which is not clean and the hotel itself is a little I would say the traffic around the hotel is quite bad.
the spa and massage. its not so safe.
excellent staff, very approachable & helpful with all requirements, location to beach & outdoor activities a few minutes walk, rooms clean & comfortable, will be going back to same hotel next year, went mid september & cost was very good like a 5 star hotel
Great customer services from the people at the front desk. They were very friendly and smile all the way to make you feel relax that you in the right place. Rose the manager was very friendly and helpful. Kung wasvery professional and friendly. The guys at the entrance were very friendly and helpful. I couldn't find anything bad about my 2 night stay. I really appreciate everyone's effort in going out of their way to help.
The location was all right. Breakfast was ok. Cleanliness need improvement. These are separated double room which is surprising and a bit annoiding.
location and cleanliness
the wonderful view of pattaya from room 604 breakfast waiting staff very unfriendly
level 2 spa,we jus spend 300baht per person do foot massage,but we get arm,shoulder,back massage,very nice and must try!! we can c DVD in room,hotel provide ori DVD rent!! breakfast good enough to us..everything good! good location too me also!! ya.we will back again!miss the oriental massage!!staff very nice and good !!
The rooms were reasonable for the price, and the position good. The breakfast situation could be improved, with confusion as to what one could eat, and then when something is ordered, the quantity was only on the local assumption, that this is correct for you, for instance, I ordered some fried eggs with bacon and sausages, and what I received, if it had been a self serve situation, I would had had more, but of cause I could have asked for extra after finished. Also, the seating makes it hard to move through other breakfast guests, and much tack is needed, to maneuver through other people with hot coffee and other foods.
the room was nice with a good view, and was clean.the staff was helpful. just cross the street for the beach. the bus traffic at breakfast in front
The quality of the rooms and its position. The restaurant staff were nice but too laid back. They were more interested in looking at what was on the television rather than dealing with the needs of the customer.
Friendly personnel, good place Pool not so big than look in the picture. Walls like paper, everything was heard from other room and corridor
I think that the location is quite good because it was near to the mall and the beach.
the coffee and cake bar, the food was very good i didn't find it particularly friendly, and they put a service charge on everything . . even if you sit at the bar
Clean, friendly hotel. Close enough to be near the centre of the action, but far enough away to be quiet.
Location, comfort and staff. Newer block tends to be a little noisier than the old block. Nothing too bad though.
Great breakfast with excellent coffee, Seafood buffet for our dinner was super. Very nice sea view from the balcony. Lots of shops within walking distance. Very convenient. We pretty much enjoyed our stay even just for 1 night. We had been upgraded to a deluxe room, which we greatly appreciated it. Thanks a lot for making our wedding anniversary so perfect. Quite small bathroom. The reservation person put my last name on the reservation form so the receptionist could not find my reservation in the first place. She called the reservation department, waited for a while and finally found my reservation. Then another receptionist or maybe someone from reservation department came along and complained her about this matter in front of us. For us, that was not proper behaviour. We just thought that she should have done that in the back office, not in front of the guest.
Location, close to the beach, shopping & good eating places.Staff friendly & helpful Our room was very noisy, could hear every noise in the corridoor including other guests & the lift. Also thought the pool closing at 5pm is too early.
i like the location rooms are small and room service is bad
The location of the hotel The house keeping staff could be a little more friendly and polite
It has a good location just opposite the beach Yes, the room was not ready at the check in time. I waited for atleast more than 45 minutes after 2.00pm on check in day and finally i went to the room to help out the room making staff. The receptionists specially Ms Knakakhan was very rude and uncourteous, my room was also changed from New Wing to old wing, and the staff at the reception was competely lacking manners and hopitality.