Everything was perfect. None
The pool area is very good and the hotel rooms are very new and well design. No Problems
The hotel is new, clean, the service is good. It completely matched my expectations. It's a bit too business compared to relaxed atmosphere of Pattaya. The cost of Internet access in rooms is too high.
Staff are friendly , despite some handicap were eveident to certain staff when it come to communication , only for a few ...I liked the hotel , staff and the stay.. did not get enough time to explore most of the facilities offered ..I notice that according to my Ambassador statement the stay were unqualified for points.. I would like to know< why ..? ..Except for aconfusion when I went to the restaurant for breakfast on 9th ,when some one rushed to me and advised that I have to pay fr breakfast etc,not well explained either.. my booking with the hotel presumably confusing and I was held at the entrance quite a while and I was about to walk back , then they found out some thing like a special rate has been offered to me etc.NOT Entirely the staff mistake a s they weere following the PROCEDURES...i think they should have checked my records when I expalined abt my arrangement with the check in staf before stoping me at the gate and not even offering a place to sit.. any way these things may happen..although it is not common to me..
The location is the biggest advantage of this hotel
Exceptionaly hospitable & friendly atmosphere with all homely facilities.
Very friendly staff from your first moment of arrival at the taxi drop off,reception and taken to your room.All the people concerned made you feel as if they had known you for a long time and were friends who took a personal interest in you.Noting was to much trouble,excellent staff and facility.
From the moment we arrived - it was just perfect - stayed in clubroom which was AMAZING - fabulous staff who made one feel so special ! It has spoiled us for anything else - THANKYOU indeed ! Could not fault anthing !
First impressions were on arrival and a lovely hotel lobby . Thereafter my experience didnt match expectations. We stayed Club rooms and had access to club lounge . Standard and level of comfort was not what you might expect for a hotel of this standard.Club lounge in need of upgrade .
An excellent and luxury hotel surrounded by the sea and beautiful garden. I enjoyed the sunbathing and fitness at the hotel with excellent service by the staff. I will certainly come again. I was surprised that my creditcard used for the reservation was immediately used upong my checking-in to settle my bill without advance warning and without me putting my signature. The more surprising as in my subsequent stay at the Dusit Thani in Bangkok the payment by credit card took place only during checking out, which certainly has my preference.
Great area, wonderfull place to relax.
It was a big hotel, not crowded. The pool was clean, wifi was good. Shopping centers are nearby. The only drawback is that I had to walk from the hotel to go to the main road. They should have a shuttle service which could take us and bring us back to and from hotel to the main road.
The swimmingpools and view. They charge more than 500 baht for using WIFI !!! The hotel is getting old, and it shows. Especialy in the bathrooms.
Food. Honest staff. A lost wristwatch was given back to me
liked the open concept bathroom and the swimming pools the morning buffet spread did not have much variety
Freindly staff, very nice and helpful The room is too small, the walls are thin, hence, you can hear every little sound on the next room, it was a nightmare
Close to the beach. Good breakfast. I asked a quiet room with Internet. Received a noisy room without Internet connection. Later got a room change. Night party in the garden next to my room, no pre notice. 3 star hotel. I dislike.
The position is very good for seeing most things in Pattaya and the staff were all very helpful. The fact that it no longer has a tennis court.
The rooms at the Ocean Tower are beautifully designed and comfortable. Attitude at reception is not very Thai, close to unfriendly.
Swiming pools was nice. Too much extra charges! Not so worth of money!
Lay out of room and view
The location was very nice and the staff was very friendly. The hotel did not give me an invoice when I checked out.Is this the normal practice.
Everything about the hotel was just gr8-the location,the ambience,the rooms,Buffet b'fast,Room service-it was a very good experience in totallity.
Checking in and welcome drink. Giving me opportunity to get breakfast discount. No security concern for customer because I called front desk for an assistance but no support at all. Asked for late check out and only one hour was granted but when I went to update the key card to find out that late check out was not updated so some fat girl was giving attitude about it. I asked for the front desk manager and then they decide to ignore me until I demand it right away. Front desk manager did not know her staff name so while manager is asking her name that she was on the phone ignoring the manager as well.
Swimming pool Staff are not helping
I am lucky that got room upgrade. I didn't know the reason but nice.The facilities are excellent, beautiful. Food also really good , I had my dinner down there. The only thing that I could use is the wirless internet.If I want to use it I should sit next to the entrance room door.
not fare from beach and crowd city life but in peacefull street, for Pattaya, Thailand very very good position, you can have everything what you want but when you have enough fun and enterteinment you can have rest as muuch as you want
swimming pool service .... when u want more blanket will add 500 bath per pcs. and tbath towel add 50 bath . and I forgot my hairbrush in that room but hotel didn't inform me .I will ask them by phone and want send it back to me . I'm waiting them send it to me
The room layout is great, we stayed in 2-bedroom suite and it served our purpose with us and our daughter.The convenience for us to go back and forth from the hotel to our destination is very convenient. The only thing that was very bad is the Internet services, it's down most of the time during our 6 days' stay there. The only reason they could give us was network issue, which is pretty lame.
Nice and clean, interesting design, with large rooms, very polite personel, very nice breakfast with variety the pool was in front of the hotel with view of several buildings and very noisy due to the road.
The free wireless internet access The dirtiness of the rooms, the customers mainly single man, here to have sex with prostitute...
Especially the colour of the rooms and the colour of the bulbs in the rooms! Flat huge wall in front was white like in a hospital,however it could have some frames or colour to beautify the wall..Also white colours of the bulbs were disturbing..
Quiet and in a good location Internet Speed is slow
Nothing special. I choosen this hotel since it was advertised as a new property. However, it may be under new title name rather new building. Counter-staff is good. Language is main barrier. Most of the staff can not conversate in English language and sometimes create non-sense. Services are not up to the stanard or 4star. Wardrob is very limited and bath-room is convenient but not luxrious.
Location, Cleanliness, Service very Good Breakfast was not included, Shower Area is very small, Hot water was Erratic.
Decent hotel. No wifi. No breakfast. No razor.
An oasis within the crowded noisy chaos that is Pattaya, Thailand. Clean & efficient with friendly smiling staff which especially includes the maids, it was a pleasure to return to the hotel after a day or evening out. Having to purchase WiFi connection.
-very nice personell, good price quality, also very close to everything and if its a little further just use a tuc tuc for 20 or 40 eurocent. -housekeeping was or to early (10 am in morning) but then i was still sleeping from the last night, or to late (far late in the evening). But it was still very nice and this was only the minor point
Hotel staff is very nice and helpful. The hotel is very nice but the reservation system of booking.com really needs to be improved. I booked 4 rooms but booking.com charge me 5 rooms (The hotel informed after we checked-in). I do not know whether I can get refund from this mistake.
The pool is nice and the rooms are great. Internet is kind of pricey at 150 Baht per hour.
The hotel staffs were nice, friendly and supportive. The room functionalities are well-designed in limited space. Unavailability of shower for toilet
Great central location, cosy room, staff cortesy
The room cleaned up very well, hotel was okay Breakfast was not included
Great facilities. Great service. Staff very helpful (not all, but a good number). Great value for money.
Beautiful gardens and great swimming pool; I liked the choice of wooden furniture everywhere; spa treatments a bit expensive, considering there is such a choice of places to have massages I had asked for a terrace room - but got a balcony room - upgraded to the third floor though
Велмколепный a tropical garden, ухоженая territory. It is not audible city noise from street. Pleasant conditions in numbers, excellent breakfasts. Because of plants around басейно constantly garbage in water, is a lot of mosquitoes. Road wi-fi.
Lovely pools surrounded by beautiful gardens - it is a resort in the city.Extremely clean with good reception people and housemaids great ! The bar staff let this hotel down badly - suggest you check your bar bill closely - every day there was a mistake and it wasnt as if they were over worked !
Relaxing, warm and friendly , a well run hotel catering for a full range of customers. Staff met requirements of all types of parties from business people to family holidayers, they were always there to attend to your needs and requests. Noisey aircon unit, room key had to be changed once sometimes twice a day and beds a little on the hard side for myself.
Good location outside of the central area. Nice gardens, good breakfast. One of our rooms was not ready until four o'clock when we checked in. Water in the small pool was not very clear.
the spa and massage. its not so safe.
I think A-One Pattaya Beach is the nice hotel. it has a great location near the beach and shopping center. the room is very well-organized and awesome except from the floor which is not clean and the hotel itself is a little I would say the traffic around the hotel is quite bad.
excellent staff, very approachable & helpful with all requirements, location to beach & outdoor activities a few minutes walk, rooms clean & comfortable, will be going back to same hotel next year, went mid september & cost was very good like a 5 star hotel
Free wifi. Location was great, less than one minute walk from, the beach. You can easily take a Baht bus to walking street or walk there yourself. Nice and quiet street (soi 1). Good pool, nice facilities. Clean bathrooms, well maintained, everything works. We were easy going and understanding, as well as well traveled, so literally there are no complaints at all.
The staff was friendly and very accommodating. The atmosphere was perfect for the reasons I made my trip. Some items in the room were worn out or broken.
The hotel & room were simply fantastic. The fitness gym, also included with the room, was large & great, as was the pool. There is a wonderful spa onsite. Nothing.
..when I complained about the bad room, they agreed to refund my money I booked a 4 star hotel for what then looked like a bargain price of $32 per night including breakfast. When I got to the hotel, the 4 star facilities was overbooked, so they put me in an adjacent wing which was either 1 or 2 star. The toilet stank, there were handprints on the wall..the furniture and look was 1 or 2 star quality..there were many other problems. I spoke the the director of marketing and without any problem, she agreed to refund 28 or 29 days which I had booked online. The refund took not 24 hours as is normally but 2-3 weeks, so the booking company was not as good as one would normally expect. I will never book this hotel again...
the coffee and cake bar, the food was very good i didn't find it particularly friendly, and they put a service charge on everything . . even if you sit at the bar
I think that the location is quite good because it was near to the mall and the beach.
Location, comfort and staff. Newer block tends to be a little noisier than the old block. Nothing too bad though.
Friendly personnel, good place Pool not so big than look in the picture. Walls like paper, everything was heard from other room and corridor
Great breakfast with excellent coffee, Seafood buffet for our dinner was super. Very nice sea view from the balcony. Lots of shops within walking distance. Very convenient. We pretty much enjoyed our stay even just for 1 night. We had been upgraded to a deluxe room, which we greatly appreciated it. Thanks a lot for making our wedding anniversary so perfect. Quite small bathroom. The reservation person put my last name on the reservation form so the receptionist could not find my reservation in the first place. She called the reservation department, waited for a while and finally found my reservation. Then another receptionist or maybe someone from reservation department came along and complained her about this matter in front of us. For us, that was not proper behaviour. We just thought that she should have done that in the back office, not in front of the guest.
Location, close to the beach, shopping & good eating places.Staff friendly & helpful Our room was very noisy, could hear every noise in the corridoor including other guests & the lift. Also thought the pool closing at 5pm is too early.
i like the location rooms are small and room service is bad
Clean, friendly hotel. Close enough to be near the centre of the action, but far enough away to be quiet.
The location of the hotel The house keeping staff could be a little more friendly and polite
It has a good location just opposite the beach Yes, the room was not ready at the check in time. I waited for atleast more than 45 minutes after 2.00pm on check in day and finally i went to the room to help out the room making staff. The receptionists specially Ms Knakakhan was very rude and uncourteous, my room was also changed from New Wing to old wing, and the staff at the reception was competely lacking manners and hopitality.
The room was very small with zero comfort amenities like water, refrigerator. Bed had a shabby pillow fit only for a child. Since I had already prepaid for two days, I couldn't wait for the two days to run out and then scram....I guess you get what you pay for cos it is cheap and good value for the money. I'll give them one thing though, it is squeaky clean.
Only a couple blocks from the beach, clean, friendly staff, quick check in/out! No soap in restroom