Room was pretty clean. Showers were ok. This place is a rip off! They're Still in the middle of construction. There is no facilities. it doesn't say on the website that there is no facilities yet. The pool is not ready. There is no bar. Half of the hotel is still not built. All you get is a room. That's it! And Please be careful with your money! They charged me 216 us$ for a overseas phone call that lasted 25 minutes. When I asked the staff why it's so expensive they were really rude. So even if you get a good price for the room they'll find another way to rip you off. If you lose a umbrella they'll fine you top dollars!
We were in Phuket for 3 days - spent 2 at one hotel and 1 at Sleep With Me. We ended up leaving the first hotel because this hotel is right by Bangla Road and all the other cool places and we were so happy with our decision! The decor is cool, the rooftop pool has a nice bar/ restaurant next to it so that was nice.. and the staff was SUPER nice! However, the hotel is starting to look a bit old - it was raining and there was a huge puddle/ leak by the elevators and we saw two cockroaches.
location cleanse price rooms breakfast great pool good and simple hotel small room not fancy
hotel is only 1 year old They are sill in the middle of construction, and it doesn't say on the web site there is no half of facilities but they still charge for all.The pool is not ready, fittnis is is no ready, restaurant and bar is not ready another part of hotel is no ready. All you get is room for what you pay full rate for 4 star hotel and you are getting facilities for 3 star hotel. Only what is good about this hotel is because is only 1 year old and location what is no so important when you are on holiday and you are no harry nowhere. Don't west your money and if you got time you can check few web site and find much better hotel where they are not rip off gests My room was paid in full from hotel.com and kayak to hotel but on my arrival in hotel they ask for my credit cart and told me they are doing for security reason. I am back home already 2 days and on my credit card is still writing pending $105,50 but for what? Sorry this is no way to pick customer.I am trevelling a lot with my husband and my family as well but for sure I am no coming to this hotel again. By the way Phuket is our favourite destination and we are going two times every year.
The room was clean and spacious and the facility seems higher in quality than the price would indicated The staff seems untrustworthy. You have to put down a 2000 Baht (or 100 dollar) cash deposit when you check in. When I was checking out, the staff claimed that I had not put down a cash deposit and that I had used a credit card. When I showed them my receipt for the deposit, they magically "found" the record of my deposit and gave me my money back. There's also a tour/travel coordinator who has a desk next to reception. When I asked to book a taxi to the airport, I was told that the rate was 1,000 baht (the going rate everywhere else is about 800 baht), and when I started laughing, the guy said that he would give me a special rate of 800 baht. The level of deception and trying to take advantage of guests seems to know no bounds at this hotel.
The location was beautiful. The room was amazing. The pools were fantastic. Sizzle restauarant was delicious. Main restaurant was average. There was a wide variety of items to choose from, but they got boring fast. Breakfast buffet had some hot items that were not hot. Our butler never once checked in on us to ask how everything was. Very disappointed by that.
One Of The Most Luxurious Hotel in Phuket.... Very Near To Patong Beach.... Totally A Hideaway / Escape Resort with full and modern amenities....!!! Just Loved It...
Staff very friendly, huge room and bath, very clean good value
4 star resort with 1 star service The responce of your gen. mngr. and staff, with exception of housekeeping whom were good, i might add the only ones. The balance were busy soliciting gratuities on a regular basis especially your pool towel attendant.
privacy cost of food & drink
the chikingout is not fliksabul
The room are nice. The main swimming pool is very nice ! You can't come with guest...
every thing was excellent. there is no car to take you to your room after 12:00am and its long long way....
3 big swimming pools all around the resort, so each one is not very busy...
The big swimmingpool, nice wooden interioer and rooms, good balcony. Considering the price one can't complain inconvenient location and arrangements, for instance you needed to take hotel car to go to the swimming pool, could not live up to 5 stars, but good value for money.
Convenience Reception desk staff service
Very nice hotel
It was a fresh and new built hotel in the heart of Patong. Nice staff, good location, fresh.
it was modern and close to the night live it was still new and well looked after, modern and really neat
In-room facilities are great with many nice touches like, internet TV, Pay Per View TV, cosy bed, nice bath tub!
Friendly stuff, pool
Location was perfect, not too far from the hussle and bussle if you want it and nice and quiet. I think the mini bar was complimentary? clarification in the room would have been useful.
Great location - it is in Nap Padong but tucked away a little from the usual craziness of the Soi Bangla. If you want the craziness, walk for 5 mins. Also at 2 mins walk you have the beach which is gorgeous and less crowded than the beach area close to bangla soi Actually there is nothing that we didn't like
The breakfast was fantastic and the stay was comfortable
Location close but quiet. Beautiful hotel and I will stay again most definitely. Highly recommend it to anyone. This was not a major issue but I certainly think it will benefit the hotel further is to have more English speaking staff as it was difficult at times to communicate our needs to them.
Very quiet and relaxing. Reasonable sea view from balcony. Can't think of anything.
Hotel is quite noisy and cleanliness of the room could be improved
The design of the room, the big size of the reception, the ease of use is very good in the rooms, the swimming pool.
location and Keith Floyd restaurant. Also the Happy hour As said previously, the bathroom ans showers very poor
Staff helpful and supportive of needs.floyds resturant brilliant. Manager very effiecient basic rooms have terrible view onto concrete wall.
The pool acess rooms were fantastic and the staff were extremely friendly and helpful, which all combined to make this one our best holidays.
Close proximity to Bangla road, shopping and Beach Room was clean but a little neglected, we were going to ask for another room but the pool access was opposite a water feature in pool and in a corner making it the most private room/pool access area which was great and made up for the slightly tardy room.
The hotel was nice and very comfortable. Also it was only two minutes away from the beach.
This property is very convenient to the beach in Patong and the staff are very friendly. The morning breakfast is very good and the facilities are awesome!! Make sure you get a pool access room if you stay here. The internet was very slow!! The prices for drinks at the bar a a bit steep, so get out of the hotel for drinks and food.
Very nice Hotel, friendly staff and they have best Spa in Potang beach
Staff were extremely helpful, location of hotel was excellent and security was very good. Had to get in early for a table at breakfast as hotel was fully booked.
Very convenient location. Wonderful friendly staff. Swimming pool area for the Elite Pool Access rooms was available to all hotel guests and was sometimed very noisy
We liked the unique Thai style and the atmosphere of our private balcony overlooking tropical garden amd pool Like all tropical locations there were a few mosquitos and recommend that they provide insect spray in each room. The staff readily obliged
Cleanliness,staff management,breakfast,friendly personnel Excellent +++++
Very well trained and friendly staff. Hard Rock Cafe next door. Expensive taxi fares from touts at the hotel entrance. Double the normal price.
lcotions . i have used booking.com so many time but when i arrivel at the hotel the resonpsit till me to paid text whihc 18% it's specit preice what i was booking form your site so i'm ashing why you do not add befor i make rersations , i thanks that you we loes coumter beacues of that .many thanks for booking.com . i well all way used you site . best regards ghazi jum almehza
Lobby and elevators smelled of mold.
The room was nice. Service was horrendous... just shockingly bad all the way... from the time we checked in... whoever is the GM of this hotel should be ashamed. Expect much more of a Marriott chain.
the kid,s swimming pool
Bed is comfort,seaview,the hotel employee is good No
Twice, during our stay we recieved very poor attitude from the staff. The reason for this attitude was - as we were told by one of the staff - "you booked your reservation via the internet and it was a cheap rate". I have to say that the hotel staff were ok "according to the book". Leagally - I have nothing to say. But with this kind of attitude - I will not go there again.
We liked the breakfast and the pool. The hotel claimed we needed to pay more at check in. Changed that price twice while checking in. Switch and bait. The staff spoke poor English. The bathroom shower did not drain, but did run all over the bathroom floor.
great staff not yet 100% finished
The room in the new wings was nice. The staff name Ae was very rude and thumbs up to him that he actually make me cry upon my arrival. Their communication system was so bad and poor. Have a bad experience with the staff and the service. More worst after my check out, on my way to hotel the owner itself call us to inform that we have not paid the bill when actually we have settle the payment the day before we checkout. We was shock by the call!!
It was the cleanliness of the room that stood out most! The room was big enough, hence there was no feeling of claustrophobia. The housekeeping staff, reception, bell boys, & the restaurant staff always wore a smile on their face & made attempts to chat with us. This gestures made us feel like we were in a home. The hotel is approx 5m walk to Patong Beach, Bangla Road & the nearby shopping centre as well as street shopping.Very conveniently located, so that you only need to walk wherever you go. The massage parlours located outside the hotel were awesome too. The hotel has a passage leading to the main lobby.It is not located on the road which means there is some sort of privacy. I highly recommend this 3star hotel. Value for $$. Thank You I asked the manager for an iron. Her reply was negative & she made me feel that it was an out of the world request!! Upon check out, she was quite pleasant, however, she seem agitated & frustrated over the ringing of the phone & any interruption caused. Being a manager, she does not project herself well in front of her staff, not to mention the Guests!! The website suggested we had bathrobe & slippers in the room. They weren't there. Was informed by the staff that my room category does not include these. Due to this, I did not bring my own slippers as I normally do. I do not like walking barefoot in any hotel room. Please ensure that we get what is clearly suggested in the webiste. Thank You
The hotel was fantastic value for money. We stayed in a standard double room which had everything we needed and included an amazing buffet breakfast all for 1000 baht a night. The hotel staff were very friendly and have a great selection of cheap cocktails And food by the pool. The location was really good too as it is set back from the road so it is quiet but only a 5-10 minute walk from the beach and Bangla road. Very impressed overall.
As a budget hotel, buffet breakfast is quite good which is better than expectations. Staff is nice and helpful. Location is excellent. We stay in superior room which situated in the old wing. The decor of the room is very old which is totally different from the pic on the website, its likely that the pic are all taken from the new wing. Also, no lift in the old wing.
the pool , access to wifi ,the location and the quiet atmosphere yes, house keeping was bad . the beds were not clean and nor were the bathrooms.
The staff of the hotel is helpful and cheerful... the buffet breakfast is ok We stayed in the old wing of the hotel - the room is old fashioned with a tiny balcony... we found a lot of ants in the room... and the room key card didn't work sometimes...
I checked out next day early morning as I didnt like the room at all .
Its location to the beach, cleanliness of all areas, friendly staff, reasonable Restaurant pricing.
Close to Bangla road and nightlife.Plenty of resturants,bars and nightclubs close by and easy walking distance to markets and shops
Short distance to the beaches, shopping, restaurants and pubs etc.Lobby is very spacious & comfortable to relax & the air-conditioning is very cooling. Free Internet usage provided in every rooms except using hotel computers at the Lobby. Also, the rate charge of 90Bahts is too exorbitant compare to other hotels. Now, most hotels provide free internet usage during our stay at the hotel.Children below 12 yrs. old should not charge for buffet breakfast.
Thanks for having the comforts of home. I felt relaxed and welcomed at Patong Resort. I felt safe and I appreciate your reasonable price for the such a lovely hotel. Swimming in your outdoor pool was a favorite! Poor wifi in my room, but I was in Patong for fun... not for the wifi.
the location of the hotel makes it so good and the hotel has three or four gates each gate takes you to different streets. the cleaning staff of the hotel they do some mistakes like what they did to and to my friends by taking the towels and not return it back so when you make check out they will consider it as missing item so you must pay for it.
In room menu list write down mineral water is free but got charges, cause in room menu list write down free item and reception menu list free item is difference. If can pls update the menu list.
Hotel staff....rude..no politeness at all...
Location Was made to pay upfront and given an inferiorer room to whAt was booked.was eventually changed rooms after much hassle with the manager
Location, Pool, Price Staff need more knowledge and training about their jobs...most can't speak any English at all. We were put up in the main wing,which has very old rooms. The newer wing is better, but quite noisy as it overlooks the pool and karoke bar
Patong merlin is very close to patong beach and bars and shopping centers. and they have big 3 pools The worst thing is that they don't care their hotel condition and customer. front dest is very old and staff is not friendly.. and there are manymany bugs that you can find in the old books on the every floor and bed. I don't want to stay nolonger there but I booked as nonfundable.. t_t.
Their friendlyness and eagerness to please Cannot think of anything
Great Breakfast Buffet and Pools were excellent
Great location close to everything. Pool's were fantastic and food was just a good. Cold water for a cple of mornings, rude reception at check in after many hours of travel to get there (room wasnt ready).
Excellent hotel great staff
hotel getting old, but friendley staff air conditioner noicey
Good location, quite good value for money, 3 swimming pools, friendly staff,every evening was a live music Not esspecially good breakfast,some rooms smells because of moisture, hotel needs refit, TV it is a disaster (very old small tv sets, luck of channels and most of them snowing), reception desk suggested me to pay in advance for whole stay,the pillows were not enough soft for me
The service staff were firendly, professional and courteous at all times - the gardeners, cleaners and waiting staff - excellent! I would have liked to have at least 1 fluent English speaking staff member behind the information desk at peak times. Asking questions and not having anyone to refer these to became frustrating by the end of the trip. This service should be provided considering the vast majority of your customers are English speaking. The service staff seemed to speak better English than the desk staff at times.
Nothing stands out, as we were out and about most of the time. .
Yes, I like the swimming pool although is small. The Rooms we stayed at ground floor are huge and nice. The only things is the air in the bed Rooms a bit moist.The hotel charge extra 3% on the room rate, better pay by cash.
From check in I started to hate this hotel, d staff dont speak english so they seem frustated bout themself, they talked very rude and shoutin to customer, they just think bout how to charge customer more in every condition, when I check out, there's another angry customer, so I think that was goin to be my first and last to stay there.
Room and service very good.
the stay at the swimming pool was quiet nice, because not many guests in May/low season. Probably in high season not enough chairs for the guests........... the water system / armature was very hard to close and the water basin outlet closed also very often. The room is for the value to small and not comfortable enough (small TV).......
Generally OK. Quiet and yet convenient, near to tourist areas and beach. Initially did not give us the room as per our booking (deluxe room) but manage to change on the next day.
Room is clean, and it has very firm bed, complete amenities, close to the beach & mini market.. the breakfast, so western..no oriental food option such as fried rice or noodle...
It is well located close to the beach and Karon is a nice area - quieter than Patong Honestly, for the price, I was expecting more. The hotel is big and sprawling and I felt more like a number there than an actual guest. Very crowded and we were hearded in and out of the breakfast buffet like cattle, no space by the pool etc. Room is simple, nothing like the pictures. TV rarely worked and there were bugs! Overall, a bit disappointed.
The air condition noise is kind loud.
The location and villas are very nice The pools were too crowded and on some days we could not get chairs at any of the pools.
First, we really appreciate that the staff tried their best to give us two connected room for our family. Another wonderful thing is their free change rooms for guests after check-out, So that we were able to take a nice shower before we went to catch our midnight flight after spending a nice day on beach. The shower system needs improvement. The water tempreture is not stable.
I loved the rooms, the gardens, the food, the staff, the location, the pools an absolutley magic, relaxing place to stay and definatley would love to return No we loved everything
Nothing positive I can say Staff was rude. Wasn't greeted with a smile. They say it has shuttle service but when we asked They say taxi outside. I would not recommend this hotel. And it is NOT a 4 Star hotel. I would give it a 2 1/2 star. VERY DISAPPOINTED!!