Hotéis em Palm Coast

Prós: The pool, lazy river, beach and restaurants very nice. My room was a great price but didn’t include a card needed for pool and restaurants. I was let in since I have friends staying here also. I didn’t read the fine print so my mistake.

Prós: This resort is actually very nice with helpful staff. Nice location. The room did have nice personal touches and comfortable bed.

Contras: Like many others writing reviews, this booking on your website is very misleading. This room is owned by someone who rents it out like an Airbnb (without disclosing that) and it DOES NOT grant you access to use the pools like anyone else staying at this resort. This needs to be made VERY CLEAR! I see others writing exactly the same thing in their reviews and the response from the owner or property manager says it was made clear? This was absolutely not made clear to me. The only email I ever got was that the guard would be expecting us on date of check in by 2pm. Upon arrival, the guard at the gate had no knowledge of our reservation and it was very frustrating after a long drive. Luckily, the proper manager answered her phone when I called (That time) and then texted me the instructions of checking in. I never got this by email prior. And then the confusion of trying to get to the pool and being told that we were not allowed access to the pool. When you mention pool views in your listing, how could you dare to think we would expect the use of the pool! Especially with kids! You really should pay the extra to allow your guests to use the pool facilities or else be completely forthcoming about this!

Prós: Customer service

Contras: When I bought on booking there was nothing saying we couldn't use water park or pool on property. It was pointless to go there. My kids wanted to swim

Prós: The resort was wonderful with many amenities and activities. There is a lot to do outside as far as the beach, pool, bike riding and golf. The rooms are spacious with everything you need for a quick trip or an extended vacation.

Contras: The service was lacking especially at the pool bar and cafe. The servers were very slow and over worked. There didn’t seem to be enough staff to take care of all of the guests. The pools also were not well attended to. Kids were playing in the adult only pool and there was debris all in the pools. The tv’s in the rooms are outdated and with no option for purchasing programming. Also the antennae and directv kept going out. Overall the service was slow at all of the restaurants which is ok if you’re just relaxing but with kids, it’s another story.

Prós: Property was beautiful.

Contras: Couldn’t use the restaurants, lounges. Pools, etc. couldn’t use the bedroom tv. No bell service. (Eric, one of the bell men saw us struggling with our bags and he did help out, but he didn’t have to do it) Only info given to us before our stay was no pets and no dining plan. We didn’t think that this meant that you couldn’t get a cup of coffee in the lounge. I won’t make the mistake again. No more booking.com or second party rentals. We will book direct to the resort in the future.

Prós: Location was good

Contras: When we arrived, the bed was not made up with bedding piled up on the floor. We searched for some sheets without success! So we tried to make contact with the property managers (message box full by phone!), then e-mailed them and did get a swift response with apologies. They did then resolve the situation very swiftly informing us that they had notification that the booking had been cancelled (which it certainly had not)! They were very apologetic and offered a $40 refund for our inconvenience (not sure how we will get this). Anyway, the room / suite was adequate if somewhat dated! The real major point is that this booking is not with the Hotel - we were informed by message of a code to get into the room which yields the key entry on the door, hence what we had booked was a private condo with a private individual within the hotel complex. This may not be so bad except that most of the hotel facilities are not available to bookers of this property. This is not something I have come across previously. This is not made clear when booking and obviously devalues the stay!

Contras: The property manager did not respond to multiple calls and messages despite them saying they’d be in touch the morning of our arrival in regards to a specific question we had. Upon arrival, we learned that the condo we rented is not part of the hotel or club and we would not have access to the pools or any of the amenities. This is very misleading on the condo’s description as the reviews imply that people used the pool, lazy river, and amenities , and some even said the renter would meet you there to get you a guest pass (clearly not our case as no one responded to us)! We ended up not even using this room and bought a separate room through the hotel so we’d have access to the amenities and because the renter/property manager was unavailable to answer our questions or help. What a waste of money!

Prós: The service was outstanding. Our three bedroom condo was one of the nicest I have ever stayed in. Please write at least 15 words

Prós: Liked the comfort of the room,food was the worst in florida and very expensive,nice pool

Contras: Hated the conserige,was lied to,treated like cattle had to go off property to eat,no tipping policy was great except there was a service charge for everything the staff sould recieve recomendation for hard work!

Prós: Great place, very family friendly! This is a great family destination but also just as good for a romantic getaway. They have several pools and a couple designated for kids so you're not all on top of each other. We've been several times now and it won't be our last.

Prós: Great place for the money and staff and service was very good

Prós: Nothing!

Contras: On the website when I reserved the room it showed pictures of the beach making me think it was right on the beach. After driving 2 HOURS we get there & its 20 minutes away from the beach!

Prós: There was nothing good about this hotel

Contras: Me and my mother are in Florida from Boston we drove 28 hours and just wanted a place to rest . We went to the room and it smelt like mold and mildew and my mother had copd so she cannot stay in a room like that . I told the guy working And he was horribl

Prós: The staff was exceptional. They were very friendly and helpful.

Prós: helpful staff, good breakfast

Contras: hallway carpets need cleaning or replacing

Prós: The rep was very rude and treated me like I am worthless. The room was filthy and front desk said too bad and wouldn't fix it. The place had roaches and bed bugs and I demand my money back or I won't be continuing me purchasing or reservations!!!

Contras: Bugs, staff cleanliness don't stay here I want a refund

Prós: staff

Contras: lack of signs..hotel is hidden from the road

Prós: Friendly and clean

Prós: The two women working the front desk on day 2 was so rude to me that the only thing I remember about that hotel was the way I was treated I've worked in customer service a long time I paid them to be extremely rude to me and treat me terribly

Contras: My resume states that I specialize in customer service and I do just that I know that when people are out there they have choices and the company I'm working for is grateful that they chose us to you know whatever be thank with shop with stay with etc

Prós: Close to our Event

Contras: Outside Lights coming through the Window. Drapes were not enough to cover. I managed to sleep okay, but like it dark. Mattress Good.

Prós: The whole room in general

Contras: Old curtains and carpet

Prós: Hotel not as clean. Poor info from staff.

Prós: Location was great for us

Contras: Beds were small no queen beds available. We had asked for clean bed sheets three times and never were changed floor not swept or mopped only on the first day

Prós: Location great , staff great and room very clean and bed comfortable. Will definitely be back

Contras: Toilet kept flushing on its own. Next door to me were some noisy guests, loud music

Prós: Location was perfect. Room was large and clean. Toilet wasn’t working in my room. I was given another room within minutes of me notifying the staff.

Contras: N/A

Prós: Pool, amenities.

Contras: Everything

Prós: The pool

Contras: Food

Contras: Because this hotel allows pets it feels like you are sleeping with fleas in your bed.

Prós: Our room is on the bottom floor with the other guests who travel with animals. It was loud all night people fighting dogs barking doors stalling ALL NIGHT. Now currently as I write we next to pool it’s 10am and there is 30+ people laughing screaming music. Did sleep at all. Bed was poor quality and squeaked. Want my money back!!!!

Contras: Our room is on the bottom floor with the other guests who travel with animals. It was loud all night people fighting dogs barking doors stalling ALL NIGHT. Now currently as I write we next to pool it’s 10am and there is 30+ people laughing screaming music. Did sleep at all. Bed was poor quality and squeaked. Want my money back!!!!

Prós: People

Prós: Clean quiet room and friendly staff

Contras: AC fan was rather loud

Prós: Looked very nice

Contras: Bed was hard. No remote in room. Went 2front desk to get another. She handed me an unprogrammed remote&said this is all I have. You'll have to figure out how 2 program it. I asked for a different room. Denied. Asked her to call 4help. Deni

Prós: Very clean and great location

Prós: N/A

Contras: No

Prós: Room was clean & comfortable.

Prós: Cleanliness, comfortable beds, pool area

Prós: The easiest and fastest checkin ever experienced!! Clean room!

Prós: Staff was very professional

Contras: Yes there was a horrible smell in hallway. The bathroom was very small ie tub the pea green room color was depressing hard carpet and beds I'm differently not coming will surely pay the difference next time for Hampton inn

Contras: it Was overall an ok stay .. not the greatest location

Contras: Check in did not provide WiFi password nor explanation of restaurant that existed.

Contras: Mold all over the shower, no mattress pad on the bed, had to wear shoes on the carpet because our feet were turning black... hair on toilet and on sink vanity... just an overall bad experience

Prós: It was central to where we were visiting.

Contras: The bathroom counter was way too small.

Prós: Room was decent sized, clean and stocked appropriately

Contras: Breakfast was not included which seems very sub-standard for a hotel like this, short staffed-they were unable to bring anything up to the room.

Prós: I enjoyed how clean the rooms were and the beds were nice and comfy after being out drinking.

Contras: N/A

Prós: Clean, and somewhat secluded, quiet spaces to enjoy!

Contras: Toilet kept running!

Prós: Comfortable room and beds

Contras: We travel along this route twice a year and always stay at this hotel. I call the property directly to book the room. We need a king sized bed and that is what my confirmation #3151744560 says. This year we arrived, went to the room and found two queens. I returned to the front desk where a young lady was not at all helpful. She looked and said they were fully booked. I explained we were repeat customers and showed her my confirmation. She said she was sorry but there was nothing she could do. I asked to speak to the manager. She said the manager was not there but would be in the morning. In the morning, about 8:30 I went to the desk and a young man said the manager would be in shortly. By nine he was not there. I told the desk clerk I had to leave but I would like the manager to call me. I checked that the correct phone number was in the file. It was. He never called. I'm extremely disappointed in the management of the hotel. I wonder if something has changed in the last year with the management. I can understand mistakes, but the person on duty at night did not try hard at all to fix my problem, and the fact the manager never called makes me consider finding another hotel for our twice annually trips south.

Prós: The location

Contras: The breakfast Buffet- it wasnt a full buffet!

Prós: The condo was very spacious and very beautiful! The amenities were great ! Pool , game room, gym and so much more! Check in was easy and the staff went above and beyond to make sure our stay was great ! Mia was awesome as was the other people working there!

Contras: Nothing!

Prós: Great value and there was beautiful landscaping happening.

Prós: Beautiful property

Contras: Jacuzzi in the master bathroom was not working.

Prós: The pool and spa is amazingly the best . The rooms where ok beds very very soft . The location is always a plus and lets just say 15 minutes from the beach.

Contras: Not enough towels and toilet paper for starter or a weekend visit.

Prós: Facilities and amenities were great, spacious comfortable room at a great value.

Contras: Furnishings were dated, pull out sofa very uncomfortable but an additional mattress was brought up and it was ok afterwards but the sofa would not fold up with the additional mattress so only seating was at table and bar stools.

Prós: I like that it was clean& it was in a great location

Contras: I didnt like that some of the rooms were renovated & some were not & yet they all were the same price

Prós: What I like about this hotel was that it was spacious. It was great for my family.

Contras: The sofa bed was hard and it was not comfortable.

Prós: Amenities were very nice.

Contras: Units need to be updated, desperately.

Prós: It was convenient, quiet, close to what we were doing and a pleasant get away.

Prós: Location and nice breakfast options

Contras: Nothing in particular.

Prós: go bags were great!

Contras: my vacation to short!

Prós: The breakfast

Contras: The rudeness of the Male staff when I checked in.

Prós: Good location. Quite. Breakfast was excellent.

Contras: We found another guest's socks by the bed. Which should have been found when the room was cleaned.

Prós: Recently remodeled Hotel including rooms and ground floor common areas.

Contras: The bed was to soft for my aging back.

Prós: The hotel was great in all ways except the comfort of the bed. It was hard and made us sore from sleeping in it for 2 nights.

Contras: The bed was uncomfortable.

Prós: It was clean

Contras: All good

Prós: It was a nice overall stay. There were some problems with the room that were not taken care of while we were there. But, the staff did offer us other amenities to make up for the problems not be addressed ain't an appropriate manner of time.

Prós: Cleanliness

Prós: Every night about 3 am / 4 am some guy would be yelling and screaming racing his car around lot making a lot of noise, after third day myself and two other families left,, not happy. Car, camouflage lowered noise maker!!

Prós: suite layout, great breakfast!

Contras: the last Hampton suite we stayed in had a smart TV. We were able to watch netflix. Regular TV is hopeless

Prós: I would recommend having umbrellas out at the pool. Also, a hot tub.

Contras: Breakfast

Prós: Great location great price

Contras: Breakfast should be hot

Prós: The staff, especially Daisy, were awesome! The pool was great. The lobby was clean and fresh.

Contras: The 2nd floor smelled like mildew and wet dog. Got moved to the 1st floor. The beds were uncomfortable. The breakfast was 99% sweets.

Prós: Cleanliness and fast effective service.

Contras: Breakfast can have more variety of food.

Prós: Good

Prós: We had an issue with our first room. Daisy, at the front desk, had it fixed quickly!

Contras: The breakfast was all sweets. The beds were uncomfortable and felt old.

Contras: La pared atrás de la cama estaba totalmente sucia , llena de pelusa del piso al techo

Prós: Standard for the industry at the room rate

Prós: The staff was very friendly and helpful.

Prós: The rooms were large and very clean.

Contras: The breakfast didn’t have much to choose from.

Prós: Price-value relationship was good. Good location for accessing amenities in the area.

Prós: Everything else was great room and interior of hotel clean,bed comfortable, air conditioner works great the price was excellent will definitely stay again if ever in Palm Coast again.

Contras: The only issues I had one pretty minor the add shows a hand held shower it wasn't and the grounds could have used quite a bit of attention, flower beds overgrown with weeds and the perimeter grounds where you walk your dog had trash just about everywhere. The biggest one you allow smoking at the main entrance, I understand trying to accommodate everyone because my wife is a smoker and I a former smoker and 2 time lung cancer survivor so having to walk by that was unnerving.

Prós: Breakfast was good. The staff was great the building have a with the laundry was damaged

Prós: The breakfast was good.

Contras: The TV only worked on one station. Talked to another guest— her TV didn’t work either. The telephone in the room didn’t work so we couldn’t call the front desk to tell them about the TV. Couldn’t connect to the WiFi even though the front desk gave me the username and password. My husband Picked up the bath mat to lay it on the floor before his shower and it was already wet. I set my suitcase and iPad on the table next to one of the beds. In the morning when I picked them up, the table was sticky, I could see dried food on the table. The room stunk as if it had been a smoking room but the staff tried to cover it up with air freshener. The air freshener was overpowering making it hard to go to sleep.

Prós: Staff was friendly, breakfast was OK. Location was decent. I arrived at night, and did find it a little noisy until shortly after midnight.

Contras: Room felt kind of dirty, one bed had no blankets. Found a few hairs in the tub.

Prós: Location was nice right off interstate

Contras: The way these places their guests is not right ,they book on top of each other and other rooms are empty and quiet.Second night i was there they put the same family on both sides of me and was not quiet at all.They knew renting those rooms what they did .

Contras: Yes, I checked out after the first night. The hotel is not that clean. It had spiders on the walls and a big stuck to the carpet. Our room was right over all the street traffic. Our neighbors door squeaked so bad it kept us up at night.

Contras: What looked like black mold all over 2 of the lamp shades.

Prós: The staff was very accommodating and willing to help. They kept the hotel clean. The continental breakfast was also very good.

Contras: The cleaners they use give the rooms a strong odor. Bring your own pillows because theirs aren't comfortable.

Prós: Not to much to say liked best it was a ok hotel

Contras: Not really

Contras: Mildew/Mold all around the tub TV system, control was stupid Hair dryer starting sparking, smoking and flames next my wifes' hair. When checking out I told the day manager, to which he replied "WOW". That's it..No sorry...Is your wife OK? NO, NOTHING. We had to wear socks or shoes because the carpet was dirty

Prós: The front desk staff was very nice.

Contras: hair all over the bathroom floor. I know it was only 2 or 3 stars but for location I didn’t know it would be that bad. The sink/drain area needs to at least be replaced. Would be fine if I had only paid around $--- but for $--- (with taxes) redicul

Prós: I'm on the hotel business and this property is clean and well maintained.

Contras: Small pillows (and I do mean small). Minor problems all things considered.

Prós: Location and there is plenty of places to eat and several convenience stores in the area.

Contras: Need a big parking lot.

Contras: ROACHES, MOLD.

Prós: Staff was excellent.

Prós: The beds were comfortable.

Contras: It was very dirty. The floors were not cleaned, trashed wasn’t collected enough, there wasn’t any air conditioning in the hallways or elevators, ice machines didn’t always work, and a dryer wasn’t working either.

Prós: Check in

Contras: Breakfast staff were rude and did not resolve problem of moldy water pitcher.

Prós: Friendly staff

Contras: Room was not clean there was a dirty facecloth on the bathroom sink . Hallway needed to be vacuumed. The staff was nice and changed our room but in this time of Covid 19 things like that should not happen . Thankfully I traveled with my own Lysol spray and sprayed things down. If I hadn’t been so tired from 20 hours of driving I probably would have left.

Prós: The room was comfortable.

Contras: I didn't see any effort to clean or disinfect, front desk, elevator, bathroom. The pool area was dirty and had weeds all over. The outside garbage cans were full to overflowing. The front doors looked as if they hadn't been cleaned for a month. The room was fine but seeing how dirty the other areas were made me wonder if they actually disinfect or took any extra measures to clean rooms between bookings.

Prós: The Manager, Brandon, was extremely nice. The room was very clean and the beds were comfortable. All of the staff was pleasant and helpful. The pool was clean and the temperature was perfect.

Contras: The breakfast. Due to covid, the breakfast has changed understandably. However, the grab and go was gone well before breakfast time was over.

Prós: Very clean Hotel and very friendly staff

Contras: Location was lackluster.

Prós: Breakfast was a let down from how it appeared on the website, not much to pick from!

Contras: Room never got looked after . We had to ask for replacement towels and coffee, and ran out of shampoo and kleenex.

Prós: Nice rooms

Contras: Bfast sucked

Prós: Friendliness of the staff definitely some southern hospitality here!!!

Contras: N/A

Prós: Very friendly people

Contras: Very, very very poor water pressure. It was awful trying to take a shower. There was also mildew in the shower. Ice machine was broken on our floor.

Prós: The front staff was nice and sheets that were cleaned smelled nice and if room and bathroom were cleaned properly it would have been an awesome room. Loved the TV.

Contras: I asked room to be completely cleaned before arriving because I was coming woth newborn. Our sheets were clean but our blanket was dirty with stains. Bathroom was not clean when we arrived. Counter was dirty, toilet looked dirty, wall had weird stains and stuff on the wall, the shower had mold all in the corners, and the bottom of the shower was dirty like no one ever scrubs it. Also during the stay our water in the shower went from normal temp but very low pressure to high pressure and scolding hot even on cold setting to the point we had to jump out and turn shower off then when it would turn back on it was freezing cold even on hottest setting. My 5 year old was traumatized he wouldn't go anywhere near it the whole rest of the weekend and we had to shower at a family members house in town. When we went to complain someone else was complaining too about the same thing. The maintenance guy just said too many people were taking showers at the same time. This happend at 1 am, 8am, and noon. I dont think it was too many people the water heater needs to be serviced. Also all garbage cans in community areas were completely filled with trash and overfilled. Ice machine didn't work and downstairs urinal broke. Not only are the maids not doing their jobs neither is the maintenance guy. Hotel was not being disinfected for safety. I did not see anyone clean or a maid the whole weekend I was there.