Desk staff are friendly and attentive. Chris has been on duty on both of our visits, and I appreciate that he remembered us on our second visit. The suite is very roomy and comfortable. The regular room was also nice, and the rooms are very clean. We didn't like being so close to the restaurant and bar in room 108. Next time we need to let the desk staff know.
The location is good with speedy service to the airport. The hotel restaurant was inexpensive and delicious with an outside deck. That was wonderful! The walls are thinking so you can hear neighbors clearly.
Room was small but comfortable but I was right next to the laundry room so I could hear the machines going through the night. Also a lot of the guests' children were running around and loud throughout the night. Other than that it was an okay stay.
I can't find anything negative about our stay. The bar/restaurant inside the hotel was real nice, it meant we didn't have to go find food elsewhere. Room was well appointed, quiet. Furnishings were relatively new. Water pressure was great. No problems with parking. Staff was friendly and patient. All around good place!
The room was perfectly quiet. The restaurant was nice, food and service were good. The airport shuttle is very handy. Nothing. Great job.
It was clean and the staff was friendly. Breakfast was good but the same as most other hotels. Beds were not very comfortable. The shower had weak water pressure and was very difficult to get to a temperature between too hot and too cold.
Free shuttle to airport. When I got there, the manager told me there was not a room reserved for me. I was asked to call Kayak to check my reservation information. With the help of Kayak, the hotel staff finally found out that it was their computer system's problem. I was told that my reservation went together with another person's reservation into their computer system, and both of these two went under another person's name. When the person arrived the hotel, he cancelled the room which should be under my name. The hotel staff apologized and gave me a room after that. I asked for the shuttle to the airport the coming morning at 4:00 and was told it was full. The staff arranged the the shuttle at 3:00 am for me and offered wake-up service. However, I did not get the wake-up phone call in the morning. I told the staff about that when I checked out and got some apologies. The room was clean, but there was something black on the toilet seat. AC was aloud, and I had to turn it off to get some sleep. This was the first time I got so disappointed about a hotel. Got one word for the hotel, which was unreliable.
Beyond the expensive Park and Fly part of my experience, the rooms were clean, aesthetically pleasing, quiet. I didn't try the breakfast. Parking was fine, our car wasn't broken into or anything. CJ the shuttle driver is a gem. Overall, however, I absolutely would NOT pay the heightened fee to stay at this hotel, and wish they had been more helpful and clear. I chose to stay here because I was flying out of Logan for a trip for a week. I live in Vermont, so driving down to Boston to catch a 7am flight is a stretch, so I looked into either parking at the airport or a nearby hotel that would allow me to park my car, stay the night before my flight, and leave my car there during my trip. The Best Western Adams Inn appeared as though it was a hotel that would allow me to park my car, stay, and take a shuttle to the airport. The website was a little vague about the "Park and Fly" option- I wasn't able to discern whether I could stay for one night and leave my car for a whole week. I called the hotel and spoke with a male employee at the front desk, who was very abrupt and unhelpful. I asked about the Park and Fly option and if I could just pay for one night and then keep my car there for an entire week, and if it was the price I was seeing online- he said "That's what park and fly means." A little annoyed but feeling assured, I booked it. When I arrived at the hotel, I was informed that if I wanted my reservation to be Park and Fly, I would have to pay the "Park and Fly" rate- that is, not the $129 that I had booked through Kayak and double-checked with the front desk, but rather $260. Stunned, my boyfriend and I agreed to pay, because we had no other options. It was pretty clear that the "Park and Fly" rate wasn't elucidated on the website for a reason. I would not have paid $260 to stay here. I would have paid the $120 to park at Logan for the week.
Waterfront room Accessibility and noise from other people and staff at all hours of the night.
Terrible cigarret smoke stench all throughout the hallways which seeped into our room. Need to have a better handle on guests it was not inconspicuous at all it was blatant and very intrusive. Room was like a jail cell maybe 10 x10 for $100 per night.
Friendly, helpful staff, comfortable bed, food was tasty (both breakfast & restaurant) In an ideal world we would have had a pool/hot tub and been located a few blocks closer to the train station. Minor negatives really only noticed because everything else was so great.
Waited an hour for airport pickup when told it was 20 min, no courtesy call. I checked 45 min in, and no warning about how much longer it would be or what the delay was. Heater wouldn't turn on, and I had a cold. One bed had a comforter, the other one of those faux wool blankets - had to put then both on one bed to stay warm. Weird square pillows, like a couch throw pillow rather than standard bed pillows. Terrible water pressure, not very warm shower. One of the outlets didn't work, for charging my phone. Loud - very thin walls.
Pool, 1st floor, friendly sheets looked slept in(very, very wrinkled), next day asked to have sheets/towels changed, Bed sheets, same ones. I know because 1st day I noticed a spot that was still there, was same sheets. No free coffee for guests???, no fruit or anything for guest. very pricey should be something for guest.
This guest did not leave comments about this hotel.
The fact that it had a kitchen and I can cook my own food I came in from a long evening turn on my music and it wasn't even 5 minutes when front desk was telling me that I was disturbing the peace instead of telling me to turn down my music and I don't think to begin with my music Was loud at all!
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
staffs were very helpful. complimentary breakfast is good and saves you a lot specially if youre having vacation with your family. i did not find an ice machine. i went to frontdesk just to ask for ice
Thursday night and no NFL Network.....are you kidding me?
Allowed extra half hour at checkout, gym, breakfast and staff The bed not the best. Wife back was hurting the next morning
Spacious and attractive room, felt more like a studio apartment than a hotel room. Felt like it was recently remodeled. Cleverly positioned TV and desk allowed bed and couch watching. Very nice kitchen with full size fridge/microwave/dishwasher/stove. Didn't have much interaction with staff, when I visited the front desk it was typically empty with no bell to call for help. Kitchen would be absolutely perfect if it had some kind of oven, but that feels like I'm asking for a lot!
Residence Inn are nice, clean and always up-to-date in my experience and this location doesn't miss the mark in that regard. Completely Fresh smelling in the hallways and room. *Tons of outlet plug-ins spaced throughout the room (~20+). Room had small king sized bed. Room was small. Bathroom tiny, including tub. Breakfast area tiny and cramped. Hallway narrow. Elevator was tiny. NO handicapped button for automatic door opener on main hotel door.
very nice laundry a/c super underpowered and no air flow.noisey - could hear people talking from above and heard every foot step
staff was great, clean, rooms are spacious No restaurant
Staff was excellent. Brunch on Sunday and the buffet was amazing. Pool area is dangerous with tile . It is very wet around the pool with slippery tile. They should have installed rubber mats around the entire pool area.
It was only 30 minutes from Boston which was great. And for the price you can'tell beat it. Very clean and everyone there was so nice and helpful.
The room service needed to be better Room service
Loved the bed pillows and the comforter wish I can take those home lol
The staff was very friendly, room was big, clean and very comfortable. Would recommend this hotel to anyone.
Big room, comfortable queen beds, clean, beautiful decor.
The bed was very comfortable, and it was very clean. I was also a big fan of the indoor pool and the service. The room was a tad small, but a minor critique in my mind.
modern, updated, large, clean and comfortable room We had a corner suite, which would normally be great, except the room next to us had an adjoining door and occupants who were up till after 2:30 am having loud discussions. We called the front desk twice, and security came up to address it twice, and it got better for a bit but never really died down. Nobody at the desk offered to move our room or offer any solution to us despite my telling them at 12:30 and again at 1:15am that we had a 2.5 hour drive ahead of us first thing the next morning. The front desk gal the following morning gave me 500 extra reward points, which is lovely, but I paid $200 for a room that while comfortable barely afforded us any sleep.
yes it was good yes it was good
Lovely amenities: pool/hot tub in the fitness center was very clean, cotton robe in the closet was a nice touch, and the infused water in lobby made for a refreshing start of the day. No included breakfast and subpar in-room coffee. There is a cafe in the lobby but by that time, I was ready to explore elsewhere.
What a fantastic Hotel. Staff were Brilliant.Best Hotel I ever Stayed in. Would never say a bad word about this Hotel.
The hotel was spotless and very comfortable, and the staff were very helpfull Felt it was a bit overpriced, and a bit far out of the city
Hotel didn't have my reservation that I made through Kayak and the staff was not helpful in resolving it
Big bedroom, confortable bed and pillows. Staff very helpfull. Good location, near the subway. Just the price of the WIFI in the room. But you can go in the business center and it's free.
this hotel is located conveniently to everything we wanted to see, tours, Red Sox game, good food, quiet, comfortable and safe.
The location, loved the views, easy access to all attractions. Found a dirty sock and hair grips lying on the floor
The comfort,cleanliness and good location for ammenities including easy transport (for areas of local and historical interest) and for good resturants etc. no
excellent service, bright spacious hotel, ideally located near tourist attractions & shops, very quiet hotel
good location bed too soft
very friendly staff, good exercise room facilities: would have liked a regular coffee maker in the room or at least a lot more packets of coffee for the machine in the room. bathroom was a little small but adequate.
Almost everything about it was amazing Their pool facility does not have a hot tub
I always adore that special white tea smell of the westin. The building itself was beautiful... All glass...the girl w the red hair in the front was super sweet and as always the hotel room was very clean and well kept. Always love the Westin!
The hotel was clean and had all the amenities you might need during your stay. Parking garage has in and out privileges. Hotel is quiet & beds are comfortable. There is a Dunkin' Donuts across the street. Don't stay here if you are hoping to be close to Boston. It's definitely outside the city. It is easy to find though. It's located just off the highway.
The bed was very hard. The room service was a disaster. They gave us bread with fungus!! and a pitch of water to make coffe!!
Check in staff was friendly and helpful. Elevators did not work.
Nothing Booked 5 weeks ahead of time, confirmed my reservation via email the day before and was still double booked and unable to stay at the hotel. Poor business practice to do that to people.
super clean, friendly staff wish they had a jacuzzi
Gorgeous hotel, updated and clean, showers mediocre, must try salted caramel cake. 30 min taxi to rail. No airport shuttle offered.
Kind helpful staff
Staff was friendly, location is pretty good. The hotel interior and rooms need renovation.
Location close to our meeting in Copley Square Very dated. Old windows that don't filter street noise even on 6th floor. Worst of all is their ridiculous cancellation policy of 72 hours prior to arrival. They wouldn't waive this even though I had just reserved online 50 min before. This place is an overpriced dump!
I selected this hotel for its proximity to places I wanted to see & the fact that it was a historic building. Bathroom was very clean, but awkward. Bed was comfortable. Staff was friendly enough. Room was stuffy & AC cooled very slowly. As I was on the 5th floor, they'd screwed the window completely closed, so I was unable to use it for venilation. The paint was peeling off the baseboards. The furniture was old, cheap & veneer was peeling off. Mini-fridge wasn't even on. Carpet was visibly stained & dirty. Walls have not been updated for sound, as I could hear the lady in the other room constantly coughing. Shower could use a rounded curtain rod for more soace, as the tub is mostly likely from the 50's and quite narrow.
Price Location Cleanliness Friendly staff Small rooms Hotel itself could use some updating
The location was great. Additional unmentioned charges at check in. got to our room and it looked like it was already occupied. got moved to a much smaller room with a much worse view. overall unpleasant experience for the money that we paid. 2/10 would not recommend.
Convenient location Very antiquated but in good shape
Beautiful older hotel: clean, well maintained and updated. Great location: BU, Fenway, Kenmore Square T, Yawkey Light Rail station Friendly staff $10/day coupon for the nice hotel restaurant Great rate via Kayak over Christmas week Really nice suite upgrade with living room and kitchen My 2nd floor room transmitted a lot of traffic noise from the adjacent Turnpike Nice "Full" kitchen with refrigerator, sink & microwave, but no utensils, plates, cups, silverware or cookware. BYO everything. Very basic fitness room.
The building was old but well maintained and clean. The room we had on the top floor had a broken air conditioning unit, so it was an uncomfortable nights sleep
Very close walk. Could even see the park from the window Pretty basic and bare bones. Nothing special. But booked for location Reservation was under wrong name and address and it took forever to check it
Price Location Staff $10 gift card to restaurant Hallways and rooms were dated Noise from the highway was excessive - no window soundproofing Wifi speed Elevator speed Lack of outlets (especially near the bed)
This hotel is very well located in Kenmore, where there is a little bit of everything around, a T stop, buses and walking distance to Newbury street and the shopping area. Specially, it is very close to Fenway Park for those who are interested. It was comfortable and we had everything we needed, including free wifi in the room. Our stay was perfect. I believe the prices are a little high for what you get in a 3 star hotel. But, in Boston, the hotel prices are high in general. In this hotel you are basically paying for location.
Located within steps of Fenway Park and the Kenmore Square T station, with decent restaurants within two blocks, the location is wonderfully convenient. While room rates vary from week to week, they are usually well within my reach and very low by Boston standards Somehow the hotel didn't have my booking, but I had a copy of the on-line reservation and payment. They were able to accommodate me but there were some uncomfortable minutes. The room wasn't ready until 3:15, which is unusual for them.
The level of service was excellant. The location was great. The room and view was excellant as well
Great location, comfortable,clean
nice hotel, they gave me a room with a fantastic view of the boston common and skyline not an issue with the hotel, just the location lacked some basic supporting retail like a drug store
The room was clean and nicely appointed, the service was prompt and attentive. The location is great.
Room Services, good people
I believe that, despite relatively high rate, it is excellenty value for money. Amenities and room in general showed great care for guests to feel comfortable and pampered, it has one of the greatest offering for kids I have seen in a hotel and its location is very convenient to reach all key areas around Boston.
Excellent service, lovely room Bath room too small
great room, location drinks in bar were very expensive
The staff are excellent, the rooms very comfortable and the location is perfect, close to the T and right on the park.
Location and quality of the hotel. The front desk service was not very good and the valet service was terrible as I had to ask for my car three times and had to wait 35 minutes for it at a time when no one else was waiting for cars to be retrieved.
Great location, good hotel. They should have a kettle in the room.
Central location in Boston with excellent service. Staff is always there to cater to your needs. Spacious and comfortable rooms, beautiful boutique hotel. Great restaurant too.
The staff was friendly, knowledgeable and accommodating. The room was on the small side, but beautifully appointed and very comfortable. Quiet.
the parking attendants were very courteous . reception staff were very courteous too.
Great staff, too much perfume at the lobby, the bed is too soft, great locations and great sleep because you can't hear the traffic outside, good restaurant.
The Lennox has a very beautiful entrance, very good service, located near shopping ( Prudential) and restaurants.
restaurant was closed for dinner & breakfast
I liked the location and the fact that I was granted a late check-out on the day of departure The constant attention of all the staff located in the lobby. would have liked to walk through there once without having to tell them all how I was doing.
Fabulous customer service. The luxury of a boutique hotel, the comforts of home.
A very nice stay, excellent location (near to the T stores and restaurants, walk distance to the main attractions). Staff very polite and helpful. I definitely recommend the hotel.
Friendliness of all staff Last time I stayed it cost 75$ a night. I know it was 30 years ago.... I miss Diamond Jims
Peter Dangelo was great and extremely helpful. Kudos!
the location was not well signposted
Feel like I found a gem! Great location, very comfortable, good value. We loved having lunch at the Roost the day we arrived and dinner a couple of nights was excellent. And the Patisserie!!
It was very clean and convenient, with a very friendly staff. It was a very traditional atmosphere with a good complimentary breakfast. Unfortunately, I lost an expensive alarm clock on Saturday evening between 7 pm and 10 pm. I was in 204 and I have no idea how it could have disappeared from the room.
Excellent location on full of shops street, near wonderful Commonweath street, Prudential center and Trinity Church, nice wide and convinient rooms I suppose, a bit thin walls - audibility in the rooms is higher than normal
Clean, new, and close to Back Bay activities. My colleagues stated at the Mandarin a block away but I booked late for a small percentage of the price. Breakfast starts at 7:30.
Very comfortable, clean room. Staff was very friendly and helpful. Breakfast was delicious and plentiful. Location was outstanding.
croissants/view from room/location
Perfect position and really nice room
Comfortable beds. Nicey decorated room. Pleasant staff. Party crowd in the hallways from 3:30 until 4:30 am even after I asked them to quiet down. Valet parking is $ 50 while a public parking lot is accross the street. Breakfast not included.
The convenience of the location next to Prudential with some of the best local fine dining, and the hospitality of the staff deserve special recognition. The overall ambience is excellent; I highly recommend this place.
Front desk staff was very friendly and helpful. Short walking distance to attractions. Check out was not until 12pm, maid knocked on door the door four times from 8am till 11:36am. Felt like was being rushed out.
Location is centrally located The room was small and not noise proof
Comfortable room and helpful staff. House keeping staff entered the room without knocking and need to be more aware of guests who are in their rooms.
Nothing, really. The front desk concierge was not at all helpful. He was aloof, abrupt and dismissive. We mistakenly booked a room with one bed instead of two and when we had a rollaway bed delivered it came with only one thin blanket. We had to ask twice for more blankets. We were put in a handicap room which was dark, dismal and clearly not used frequently. There were no electrical outlets to charge our phones (we unplugged a light fixture.) There were no glasses in the bathroom. We were treated to the droning music from the downstairs dance club until 2 AM. There was nothing redeeming about our stay except good pancakes in the morning.
The staff was very friendly and helpful. Great location, No restaurant, Two nights I could hear the tenant above me as it sounded like he was bouncing a bowling ball. Only lasted a few minutes each night but not desirable at 11 pm
The staff was very friendly and helpful. The room was beautiful and very clean. Andrew and the valet boys were wonderful. Very professional. You could barely turn around in the, less than spacious, bathroom.
Easy check in, clean room and great location. Staff was friendly, professional and eager to help. I had an issue with the town car service they provided (no fault of their own) and they resolved it promptly with apologies. recommend without reservation.
The hotel staff was so courteous and friendly! We were traveling for our anniversary and they were so nice to upgrade our room AND allow us early check-in after we arrived from an early morning flight. I liked the proximity to Boylston and Newberry St. I would definitely recommend this hotel to anyone traveling to Boston. If the hotel was located a little closer to the freedom trail, it would have been perfect for our trip! We didn't mind walking, but did notice it wasn't as central as we thought.
The style of the hotel, convenient location and valet parking were nice. They were accommodating with our bags since arriving early. There was nothing spectacular about this hotel. They made us wait until after 3 pm to check in. I gave the woman at the front desk our phone number while we walked around the city so she could let us know when our room was ready. We walked back to the hotel, it was after 3 and still couldn't check in so we waited in the lobby for about another 30 mins. We finally approached the front desk again and it appeared they had forgot to tell us it was ready. The rooms were nice and location convienent but that's about it. It worked well for one night but I wouldn't stay there for an extended period of time.
This was a great hotel for the price, right in the heart of Boston. The room was nice and clean, and the free wifi was a bonus. I arrived late and needed to get dinner, but the restaurant was closed. The staff recommended Star Market, the 24 hour grocery store (LOL), but walking a couple blocks I found a nearby bar that was still serving food.
Brand new hotel Staff are not up to the W standard
location, comfort, quiet overnight parking does not have to be this expensive
I found the overall experience of staying in the W very relaxing and comfortable.
Clean, comfortable and in a great location Lobby extremely loud
Wonderful building and facilities. Clean, comfortable. Great location. I have stayed at several Starwood Hotels and usually the W staff is a little bit more hospitable and welcoming. This particular staff was not very welcoming and when I had questions I was met with some interesting attitudes. All in all, great hotel - just think like every hotel somethings can be improved.
The front staff and manager were extremely accomodating after having a 2 hour tiff with the booking company I used (Get a Room, you were terrible). The room was clean and contemporary which me and my guests enjoyed. For the price, it was reasonable due to the location right next to the commons and for a saturday night in Boston. Wifi was free and they had speakers to hook up an iPad to play music. Parking was $50 for valet. ~$40 in the surrounding parking lots for overnight.
highly service-oriented staff, modern and luxurious styled rooms, rather 5 than 4 stars for the rooms - you feel comfortable in this hotel bathroom: open wall to the room, no bath tube in the single-bed rooms
The w never disappoints. I had quite a pleasant and extraordinary stay. No.
The hotel was very luxurious and modern. Room was extremely clean. Overall great experiance. I would recommend this hotel too others. The rooms are a bit pricey.
Difficult to find an hotel in Boston area, with acceptable fare . Comfort Inn Boston do propose it at a "regular" rate. Hotel near train tracks. Train noise during the night. Extra 3 $ fee to pay in addition to booking.com rate. I think I booked twin beds , but Comfort Inn didn't get the request.
convenient shuttle route to take the train I had 2 reservation for one night and one week, when my second reservation started the hotel made a mistake and cancel my reservation for no reason, apparently "someone" cancel the reservation, the Manager (Kellie Pabst) didn't know who and when did this cancellation. She wanted to charge again for the one week reservation, I had to call Expedia to have a solution, because the Manager didn't want to do anything. I had to wait 4 hours to solve this problem, but the manager didn't seem worry about it. She treat me very unrespecfull
closeness to the city next to train tracks, couldn't sleep the all night due to the trains passing by
Paid a little over $100.00, and no valet fees seeing as how it is self parking. Free breakfast.
The staffs are very nice. Our room was very noisy from 5:50am to 12:45am every day because it's next to the Tline metro track. The train runs every few minutes, very annoying.
For me having lived in Dorchester for many yrs and recently moved to the country, it is super convienient for a wkend getaway.
Comfortable bed! We waited for airport shuttle 45 minutes, called hotel several times and they said it will be coming... Didn't show so we then took taxi $37.50, good thing hotel paid for it. All kinds of debris in front of hotel.
the internet and the shuttle to airport
Water was leaking from my bathroom ceiling.
remote control did not control the t.v, we were in a handicapped room, so once you were in bed, how does a handicapped person change the channel??
The shuttle to the metro The smell of the room as if people do smoke there although it is none smoking room
Very unhelpful and inexperienced front desk. I booked a double room and they tried to give me a single. When I went back down to correct their mistake they tried to tell me they were sold out. The shuttle took 2+ hours to get to the hotel. There was a train right next to the hotel that kept us up all night.
Great service. I lost my credit card and the concierge was very helpful in getting that resolved. I had to wait 25 minutes for the valet to bring my car for pick up
Good location. Very quiet and peaceful. The bathroom counter was nice. For the price and quality of hotel I was very disappointed. It was an extra $10 for wifi. The shower was subpar and the toilet had terrible pressure/flushing capabilities. We ordered room service for breakfast and it was delivered cold. There was nothing spectacular about the breakfast and it was $98 for two people.
Location and the staff
Sumptuous luxury, privacy, waterfront location, Old North End proximity 500 building felt removed from the hotel and lobby: more residential; try for east-facing room in the building facing the harbor. Difficult to get to due to traffic: allow extra time
Extremely friendly, very helpful staff. Everyone we encountered Beds were just a bit uncomfortable.. But that's our taste. Pillow top mattress was s little too soft as we're pillows. Again, just our upreferences. We did not have a car, but you would have to pay for parking if you did. Not ideal, but seemed to be the theme around town.
Location was really good. Paid $179 per night and the hotel was clean but they def had the online prepaid rooms booked in the "economy" rooms. The staff was very friendly and super accommodating Walls are paper thin! I heard the couple in an adjoining room slam a door at 4:45am and they fought for HOURS. I could hear them like they were in my room. I was alone with two kids so I didn't want to call down and aggravate the situation more so I went down in the am. Luckily they checked out and the manager offered us dinner or transportation to the city and also advised she'd make sure the next neighbor was quiet. It wasn't their fault AT ALL. They can't control how guests behave or misbehave but she was truly as accommodating and apologetic as she could be. I might consider staying there again if I requested quiet neighbors (which is a super late check in) or if I brought ear plugs. Excluding that incident, the hotel was clean and manager and staff were excellent.
Location was great but staff could have been a little nicer.Amenties like iron board and iron were shared with the floor.Room very small but clean.
This is a nice centrally located hotel with a nice room, including plasma, free wireless internet and great food options for delivery. Definetely a good accommodation for boston - walking distance for everything. The gym was closed.
So close to all main spots in Boston downtown
Water Dispenser is good idea. Shampoo and Conditioner should be separated.
Receptionist clerks responsive to questions and pleasing traveler. The bathroom shower was excellent. The heating unit in the room was noisy. The breakfast was skimpy; commercial granola bars, oranges, bananas, coffee from machine (all impersonal).
The one thing I liked the most was the location, it is convenient to a lot of areas. I loved the hotel staff and how friendly they are, as well as the bar/restaurant with entrance from the lobby. Rooms are too small, not comfortable at all, with one chair only in the room, and a lot of construction going on since early Saturday morning. Rooms are always dark with one small window.
The location is excellent. It is close toe verything. There is no lobby to sit in in the evening.
Convenience, facilities, cleanliness and friendly staff
Clean, modern rooms in great central location. 2nd elevator not working.
lack of fresh air
The price and location was excellent. It was very convenient for my business trip. It was very clean and comfortable. Fitness room was very small. sometimes had to wait or come back to use a machine in the morning.
Good upmarket hotel at reasonable price with helpful & friendly staff
This was a much nicer hotel than I expected for the money I paid. We were traveling with two children and had no problems. Everyone, especially the concierge was friendly and helpful. The hotel is about a 5 minute walk from Quincy Market and the Aquarium. The Italian North end is just a little further. Great overall experience. The only downside was the parking at the hotel was extremely expensive and was valet only. I'm sure there were other less expensive options nearby, but we didn't want the hassle of driving around the city with two crabby kids in the car.
Staff very helpful Considering the cost of the 3 rooms (we had a family group of 9), I would expect a complimentary abbreviated breakfast offering. I walked down the street for coffee.
the rooms size and style
The customer service was outstanding! So professional and attentive. Can't wait to go back! I can't say anything but great things .
The best part was necessarily the SPA, gym and swimming pool which can make a major diffrence in any hotel stay. The staff manning the cafe and restaurants clealry requires more experinence and effectiveness.
Location Expensive parking Rude staff Noisy location
The front desk employees were very friendly and helpful.
reception staff (the ones I interacted with most, as I didn't eat in the hotel) were excellent. nothing really it was fine.
The beds were conformable and a spacious room No mirror in the actual room close to the beds. There was no mini fridge. And a pool in the hotel would have been good
Welcoming staff with a warm cookie, extra cookies provided after a long snow filled winter walk. Lobby/lounge area very comfortable parking extra at $43.00 for 24 hours was a bit much
The room was very nice, clean, and spacious. We enjoyed the welcome cookies. The location was close to places we wanted to go to. When checking in, the front desk person was trying to multi-task too many things at once. She told us that we needed to pay for the room again, which was outrageous as we had paid for it when we made the reservation. After searching through the account for a few minutes she found our previous payment. Wifi not included within the room price- it is sold as an additional room expense for an already pricey room.
We loved being able to walk to theatres and restaurants. What's more, the T stop is right outside the door.
very convenient location. Valet parking and doorman were great In 2014 the lack of free WiFi is unconscionable. We had reserved a room with 2 double beds--for a Mom and teenage son--and they only had a king available and had to give us a handicapped room. The wheelchair accessible shower was less than ideal.
I lked everything. Was greeted by very friendly Front Office staff on arrival. Was given lovely warm cookie which was a lovely touch. The doulbe room was huge as was the bed and en suite. Loved everything about the place and the people too. There was nothing i did not like about this hotel
The front desk staff was excellent Considerably over-priced
Location"iffy" at night
I liked it very much. Comfortable, very good location, clean. An improvement of breakfast is necessary, concerning food variety.