Front desk staff very helpful. Air conditioner was not working our first night they immediately sent someone up to take a look at it. He thought he had it fixed but that was not the case. We reported this to the front desk and they had the unit replaced the next day. Bar area downstairs is a great place to relax. Can't wait until the new restaurant opens. Beds/ pillows not that comfortable. Rooms could use some updating.
Its location is awesome. Everything is within the walking distance Parking fee was charged upon check-out without explanation at check-in
Can walk to anywhere, great location Extra charge for parking
The matress and cleanliness of entire hotel. Other than the hold you put on my card... Loved everything
Had to call maintance 3 times. For the price of the room that was three times too many. The do a lot of chasing/ holds on bank account that takes days to fall off. Great location. Beautiful water view if the bird droppings had not been on window. Too expensive to have had all the issues
Although I had paid through kayak before we arrived the hotel charged my credit card for the room. It took days and a number of phone calls to finally get the hotel to remove the charge. It may just be easier to just book through hotel.
Hotel was clean and comfortable. Great location on America's Cup Ave. withing walking distance to almost everything. Pretty views of the marina out back. First floor rooms are great because you can sit outside your room and relax or play with kids.
Loved the location right on the harbor walking distance to all the shops,cafes, bars...less than 20min. Drive to beavertail lighthouse,beautiful ocean view at the ocean drive historical center, Fort Adams,windmill hill We payed $25 dollars a day to park at the Newport Harbor hotel.....
The front desk staff gave us excellent suggestions for meals and directions how to get somewhere. Everyone in the hotel was friendly. It was a great location and we could walk almost everywhere.
Location was excellent. Enjoyed sitting out back at sunset. Easily walk around Newport from the Hotel. Front Desk Hospitality was great. Furnishings are fine. Nothing special. Clean.
Great location. Staff was friendly. Room was clean, comfortable and we had a great harbor view. Walking distance to restaurants and shops. Parking was $25 a night which seems high, especially in April.
Loved the location. On the water and walking distance to everything in newport. Good hotel to stay at with teenagers but truly just an average and little worn marriott on inside. Felt very 1980s needs lobby re do. Hotel front desk seemed overwhelmed and a bit immature. Made promises could not and did not keep. Conceriege lounge was average -- staff not very attentive in there. Food and liquor would run out and go unnoticed by staff. Also had an odd smell.
Great hotel. Great location.
Bedding very comfortable, nice pillows, and a clean room. Broken Toilet, when we called downstairs to let them know, got the impression they already knew there was an issue. They did send someone right away, but wish it was taken care of before getting to our room. That night after returning from dinner 9 p.m. the guest in the next room BANGED AND SHOUTED for us to be quiet - we were laughing - no TV on no music on just enjoying our view and relaxing - did NOT feel comfortable at this persons Anger! We were able to change rooms but at the front desk did get a little push back on - if they could get us a room with a view...I told them we were not loud and that HE was the problem she then stated ours was the second complaint from him - regarding a different guest...and she said how they had plans in the work to fix the soundproofing issues with the whole complex. Following night after dinner we returned and decided to go to the bar for a nightcap we got a high top table but went over to the bartender to place our drink order she seemed put out definitely not pleasant.
Great complimentary breakfast and afternoon tea; cozy traditional decor; helpful and responsive staff Thin walls and windows make the rooms noisy; TV is very small
The Inn was a great value. It is in the heart of downtown, right on the Main Street. You have access to the waterfront, shopping, restraraunts and bars. The city itself is just quaint. They serve high tea and desserts. It was so wonderful to have a snack available. Breakfast is included as well, and the selection was wonderful. I had read some other reviews as they mention the decor is outdated. I think they are going for that historical feel. It is not a modern hotel. For the money, plus all the add ons and location, you will not find a better value.
The location was very central to the main activities of Newport. It was too expensive, with extra charges for parking and a 3rd bed, which was not comfortable and for whom there was no towels or other amenities. The staff interaction was virtually non-exestent, on either check-in or breakfast.
The location in the attraction/shopping part of Newport. Lack of parking.
The location is excellent. Parking is close and rather inexpensive. The staff was very nice as was the room. Our room, 4 flights up wouldn't work for some.
The location Very aged and no updates that we could see, small and the staff wasn't very friendly.
Location and staff, the english breakfast was so nice. Again, the location is awesome. Rooms are very roomy, and most important, they are clean. No elevator but even that wasn't THAT bad. The price was high for the Inn. But it served us well and we moved on.
Location,Staff,Breakfast No TV in room, Not there for TV however iti is helpfull to keep up on things and help sleep.
The location of this hotel was fantastic. We could walk to restaurants. The visitors center was close so that you could get both the local bus and the siggtseeing ones. The room was large and comfortable (refrigerator in room). Daily breakfast and afternoon tea were great - many choices. No elevator
The daily breakfast is a very nice spread and the hotel is right in the middle of an area with tons of restaurants, shops and bars which was awesome. They also have a nice roof deck of you want to get away from the crowds for a bit. For the price, I think this was a very good deal. We're used to staying in hotels instead of inns, so the stairs were a bit of a surprise. Also, it would have been nice if we could have opened the windows as there was such a beautiful breeze, however the ac unit did work very well.
Its location near on Thames St is its best feature, The room was certainly not"deluxe". It had a small double bed and for two people this was not so comfortable. Small bathroom with handbasin in the main room. The room was ground level with windows to a lane outside and passers by could look straight in.
The location is great. Close to downtown activities. Facility is dated, but it has its charm.
The location was very good The facility was down on the heel, dated, with minimal maintainance. The room was very small, with pealing paint and tape holding the insulation around the window. The yard was a mess and it just appeared that the proprietors did not care or take pride in their building/inn.
We've stayed here before, love it's central location and clean friendly facilities. As for your service, they did not have our reservations when we arrived. Luckily they had a room available. Not happy when we did not have reservations we requested through your service.
We liked the hotel's contemporary design, great rooftop, healthy and delicious continental breakfast, quiet and adult vibe, friendly staff, on-site parking and close location to downtown Newport. No elevators, awkward shower design, furnishings in living room were a little tired, motor on refrigerator was loud.
The location is just great. The suites are spacious, and the idea of marrying modern designs with a historical building makes this hotel very charming. I know hotels are generally trying to be more mindful about the environment by reducing the frequency to change towels, bed sheets, etc. However, we accidentally stained the bed sheets on the first night of the stay. Instead of changing the sheets, the house keeping staff simply ignored the stains and made the bed as if nothing was there. It made our 2nd night of stay pretty uncomfortable.
Bed was extremely comfortable and they had a great continental breakfast! seemed like they were a bit understaffed
The Mill Street Inn was fabulous - everything we could have asked for and more.
The suites were absolutely beautiful, very tastefully decorated and I just didn't want to get out of the bed it was so comfortable! The lobby is very utilitarian and does not relfect the high standard of the rooms. It could put off walk-ins from staying there, which would be a shame.
Great location, very pleasant staff, wonderful view, very nice rooms
The rooms were very very comfortable with an excellent view of the bay. The location was ideal and the staff were very friendly. There was unlimited use of the dining/common room with coffee and tea through the day. Would definately recommend this hotel. Breakfast was ordinary, but the location/staff/comfort made up for it.
Authtentic atmosphere ,large rooms more like suites, breakfast area with splendid views over the harbour. Nice crew and location spot on.Place to return.
Excellent location and value for the area. Very clean and friendly staff. Would definitely stay here again. Nothing.
Great location for "foot" touring! Staff very helpful and friendly. Housekeeping leaves much to be desired!
Nice room no
Awesome location, excellent value (for the time of year), very friendly staff, cute and cozy room
Location was very nice The building is older so you hear lots of little noises
The Inn was very clean, everything in the room worked fine. Towels were very plush, bed linens fine, clean and fresh. The Innkeepers were very hospitable, friendly and knowledgeable. Breakfast terrific. 3rd floor deck overlooking Newport wonderful.
Great location, very nicely appointed common areas
Great location. Enjoyed the visits with proprietors. They were helpful with local information and very accommodating.
The staff was awesome and attentive to any need whatsoever. French toast was awesome. We upgraded to a king room. Queen was a little small, still good but tight fit.
Good access to downtown Newport. The breakfast was good. Parking available. It was loud. Other guests made it hard to sleep. We could also hear people talking out on the street late at night.
Everyone was very nice. Just attentive enough. The location was amazing; short walk to all of downtown. No two rooms are alike. So gorgeous. Free, convenient parking! Very familiar, comfortable atmosphere.
Charming quiet rooms & great location, 200m from great restaurants/bars. Staff very helpful.
The location is good to reach centre of Newport for Restaurants and bars. Size of the room is very small. A musty smell of the place (in September). The staff was not friendly, just businesslike.
Clean room, quiet area.
the hotel was near all the facilities . I would have prefered a room in the main house but the room i was allocated was nontheless clean and comfortable.
Relaxed atmosphere and friendly and helpful staff.
Friendliness Parking, happy hour wine Very tired looking and extremely noisy room due to some pump
Wonderful character - ful inn with great staff. Extras included wine and cheese in the early evening - a real treat nothing negative to stay
Was a great location, parked the car when we arrived on Saturday, spent 2 nights and were able to walk everywhere we wanted to go in Newport.
The staff were friendly, the room was spacious and the beds were extremely comfortable. The continental breakfast was also pretty good. The en-suite was tiny in relation to the size of the room, the shower had nowhere to put the soap or shampoo which was a bit of a nuisance, but one does not spend 24/7 in the shower room......
Another excellent Inn in Newport which oozes the history of the ancient tradesmen and merchants
very private, clean, friendly and good breakfast
Great location-close to shopping, wharf, etc Mildew around the tub-owner needs to re-caulk. Could use extra pillows and blankets. No drinking glasses in room. No coffee before 8am! Great location but rooms could use some updating. Lot of $$ for a small room.
Nice breakfast. The quality of the rooms vary greatly. One of the rooms we rented was very shabby and dirty with a couch that should have been replaced 15 years ago and a bed that was falling apart. The cleaning could have been a lot better too.
superb, restful No
Host and staff very nice, breakfast was good and hotel was quiet We found that the photo's on the internet were not representative of the rooms. In reality, rooms were all very small
Frindly staff,good downtown location,good breakfast. A little pricy.
Received an upgrade to a King size bed. Great location, convenient to Thames Street and wharf activities. The carpet was filthy. Could use a simple steam cleaning.
The breakfast made to order in the morning was delicious! I did not like how thin the walls were. Felt like everyone could hear our business (talking, watching TV etc.)
The innkeeper went out and bought yogurt just for me when I mentioned that was what I usually ate for breakfast Although clean the condition of the room was a bit run down.
The B&B was really nice and a great value for the money. The breakfast was made to order, pancakes, eggs, toast, meat, fruit. Amazing. You can smell it when you wake up. Thames street is right there so it's super convinient. All around I'd stay here again in a heartbeat.
Quickly and amicably resolved the Qeen size issue and put us in a King. Room and breakfast very nice. Enjoyed our stay. Originally booked as a King, but was placed in a Queen. However this was resolved.
Friendly and helpful staff. Clean, tastefully decorated rooms. Location was ideal - walking distance to town and the waterfront.
The room was clean and bed was confortable. The breakfast was delicious! We stayed on the second floor...wished there was an elevator in the building.
Cozy & comfortable room, friendly & helpful staff, perfect location to walk everywhere
Comfortable location in Downtown Newport Slightly frayed around the edges
The manager was so nice and helpful. We had great conversations. The room was cozy and warm. The decor was lovely. The location was fantastic. the rooms were small. it would have been nice to have had a door to close in the dining area for privacy.
the location, free Wi-Fi, great shower A/C blew directly on the bed - hard to get a comfortable (not too cold) temperature. We had to pay for parking. No options for breakfast, had to go out for breakfast.
The hotel was AMAZING! We reserved the Harbor View suite and the view was PERFECT! We could see the bridge lit up at night and the room was cozy, modern, clean and had an ipad, ipod, huge bathtub, gas fireplace and minibar. The hotel is big into being 'green' but I didn't like that there wes no trash bags in the cans. It felt weird to put trash in without a bag in it, especially since we were putting leftover food from dinner in there. And also no hairdryers in the room.
Very luxurious Nothing
Fun, friendly environment with excellent wharf-front dining. Staff was a little pushy with the 12-noon checkout. A bellman arrived--uninvited--at 11.30 inquiring if we were ready to leave...he returned every 10 minutes for the next half hour.
The size of the fireplaced room overlooking the water. Modern contemporty upgrades. One of the nicest Hotel's I've ever been in by far!
The entire experience was wonderful, the food the bar the room, but the staff was excellent Leaving
The room was beautifully appointed, we love the sea side New England B&B feel, beautiful room. The jacuzzi was awesome, and very smart with a speaker in the bathroom...perfect! Very romantic! The bed was really comfy too, really comfy for any type of lodging. Loved it! Our room was a little loud with street noise in the morning, but I think that room may be the only one that gets the noise that would bad...We really loved the place though and go back.
Great location, hands off staff, a little run down, really uncomfortable bed with non fitting bedclothes, isn't as luxury as it looks in the add, pretty expensive for what you get I'm afraid
the lady who made our breakfast was so nice the location was noisy. the decor from a bad 70's movie
i liked the people working there, the bathroom, the breakfast, and the location price a bit high, parking tight, some cobwebs in room and bath, and a/c works just ok
The location is perfect. Right in the middle of old Newport, on the waterfront near shopping and great eating. Check in at a different location.
Proximity to downtown and woaterfront Little investment into building carpeting, wallpaper or furnishings. Windows are painted shut. Check-in takes place in a building on the other side of town.
The location to the shopping area was great, not a far walk at all. We also enjoyed the jacuzzi The Inn was old and could have used some esthetic updating. The breakfast was run of the mill. Not really worth the money spent. Also our room was changed without our knowledge. We didn't find out til we got there and had no other choice
The tub and seperate shower were great. It was very relaxing soaking in the tub. I was very upset when we arrived. We were not put up in the room that we booked and were comfirmed with. We never recieved notification that the change was made.
Great location My husband and I were the only guest staying at this bed and breakfast; we found it a little lonely. No one was there to greet us or give us info on area (or to let us know where ice was located). We had to go to another location to get keys and eat breakfast. No bathrobes were provided (as stated online). Did receive them next day at 6:30 pm after we asked that morning.. Jacuzzi tub had sand at the buttom and jets seemed to be moldy. The cleaning people did come back and cleaned the tub.
Great location, large jacuzzi and a large bathroom. Did not have breakfast, but heard it was great. Staff was attentive. The room was on the small side and there was some shabbiness about the place. Stains on a drop (yuck) ceiling, chips on bathroom fixtures. Plastic cups at this price! And the hearth was not cleaned.
Location. You are right in the middle of the action. It doesn't get any better at this price if you want to be close to the fabulous party atmosphere of downtown Newport. The price point is excellent compared to what is out there. A lot of the appurtenances are old (and not in the antique sense). Just dingy. They could really use the feminine touch in a little bit of minor redesign. For instance the carpet treads on the stairs really set poorly. Ditto the bedspread, and carpeting
Great owner who told us about the best things to do in the area. In very close walking distance of the main street. Cute B&B and great little breakfast.
Location, clean room Parking was not included in price even though their parking rate was a lot cheaper than using public parking. The breakfast wasn't really much of even a continental breakfast, but we knew this before we booked it.
The hotel is charming and amazing location. Brian and his staff were so helpful and accommodating. A very informal, friendly and relaxing atmosphere. Not a thing...we will be back!
Great location, near everything. The furniture was dusty, shower stall was dirty. No office personnel on site, a friendly resident showed us around, explained this is really off-season and not staffed as it would be in season.
Perfect spot at the crossroads of Thames Street and Memorial Blvd..Withing easy walking distance of downtown Newport. The mansions do require a car to get to.
The owner Brian is a great guy. He has a good housekeeping staff. The breakfast is very limited, its like a miniature continental breakfast. The room is super small for the price you pay. Its just a room with an attached bath.
Owner was extremely friendly and knowledgeable about the area. Check-in time was flexible, and parking was just a block away. Adorable layout in room. Location couldn't be beat, in the heart of all the action and within walking distance to everything. Room was tidy, but not clean. Shower had used soap in it from previous occupant and hair on the floor. Utensil bin in the kitchenette had a nail file in it. Filthy potholder with crusted food on it. Bedding smelled musty and had hairballs.