Worst cell and internet reception
Nice people and when things weren't right they made it right.
Excellent pool bar service! Rivals sports bar service on both visits was BRUTAL! Stay at the other bars on property or go somewhere else. You will be glad you did.
Love the pool and the view of the beach! Everything was clean! Couldn't take food outside to the pool or a cooler. Security guards were annoying on that.
Pretty location and the facilities are nice. The room was clean and comfortable. The staff and operations were a hot mess. Ownership has changed and it was as if every employee there was on their last day of work. The checkin was a mess, the billing was wrong three times, the beach was nearly impossible to get help with chairs etc. the place is on a steady decline. Find somewhere else to stay for that kind of money unless they get their act together. We recommend the Palms in Miami beach! Same price but 1000% better on customer service and style.
Excellent location, very nice pools and grounds, nice bathroom and comfortable beds, good TV selection, wonderful beach. Part of the hotel is under renovation and we could not go outside to our balcony. They were all locked and dirty from the reconstruction. We have stayed here about 5 yrs ago and everything was perfect. Everything is still very well kept ,but the hotel is starting to show signs of wear. So, the renovation is on time. Finish date is Fall 2016. I can't wait to see it. We will be back. Hotel very crowded and busy this holiday weekend.
Pool area is fantastic, beachfront hotel and staff were accomodating and most of them freindly. very expensive to buy anything at the hotel. Room was not perfect but the beach view was memorable!! Worth the extra $$. There was no free wifi even with the pricy room! not acceptable these days.
The location and beach access. Hotel was beautiful and comfortable. Construction didn't take away from beauty of hotel. The resort fees. Just include in price up front.
They aré remodeling all the hotel, so all services and features are not available
Location of the hotel is great, beautiful pool and patio, Great staff overall. The hotel is under heavy construction switching from Westin to Hilton So if you like the sound of pile drivers at 6h00am every morning.... Nothing was told or specified when we made our reservation that the hotel was a construction site!!! Not professional at all!
THE beach, the room, the lobby I was charged for everything! Even charged for receiving a delivery package. At the end, it ended up being a very expensive hotel.
It was the best the bed the staff the location the gym I love it and I will be back I enjoyed myself no
conveniently located to where I needed to be. excellent continental breakfast everything met my expectations
Awesome staff, very clean and the location was excellent. Oh, and the breakfast was amazing!
The staff was amazing as . I love staying here. They really go above and beyond to make sure you are comfortable. The breakfast is always a wide variety to suit everyones needs.
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Staff and rooms
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This guest did not leave comments about this hotel.
Location. No helipad for my helicopter.
Clean, free food, parking, new, Slow elevator.......:)
Everything including the breakfast
This guest did not leave comments about this hotel.
Great pick up from air port and organized shuttles to cruise port, breakfast hot and cold Room smelled stale, door barely shut, long walk to room from front desk
The free shuttle from the airport to the hotel. The poor organization of the shuttle from the hotel to the cruise port.
Excelent location, clean room and bathroom. Over priced, the hotel isold, the door needs repair, the bathroom door has to be changed, it started to exfoliate
The only thing good about this place was the staff Rooms dirty, furniture was broken or coming a part. Trash cans were full the night we checked in and wasn't emptyed the morning we left. Lesson learned if you book with Kayak make sure you know the quality of the hotel yourself. Don't rely on their BS reviews. I also learned Kayak doesn't reimburse me for early checkout which is total BS because I relyed on their reviews when booking this hotel. I will not use kayak again.
The free shuttle was great. Very convenient and on time. Just call hotel, and arrival time for shuttle is within 10 min. Small bar onsite. Kim was very friendly and helped us order takeout for ourselves at the bar. Friendly desk staff, and great shuttle service. Rooms are clean, showers work well. Would stay there again, when flying into Ft. Lauderdale.
Courtesy shuttle , pool bar open until midnight Crappy breakfast included,
Love the location and cery friendly staff.
not clean and needs serious updating
Airport shuttle everything else
The room was clean and the bed was comfortable. I was very pleased with the shuttle from the airport and to the cruise port. Everyone was very accommodating. Breakfast was a bit hectic. It was nice to have a free breakfast, but too many people crammed into a small space.
Nothing Rooms dirty. They never did housekeeping. You would have to go to the lobby to pick up your towels and soap. This place is dirty and low class
The Tiki bar & airport shuttle. This hotel was fine for the price & what I needed - one night to catch a flight the following day. My tub dripped but there was a door to the tub/toilet so I just shut it.
Location, travel time to area attractions, and staff. Reservations was mess up we had reserve 2 queen beds, but got a king room. Hotel was book for the night the staff when out of their way to get us in the right room.
The rooms where spacious and clean I wish they did room service
I liked the rooms had king size beds with sofa beds available. The room was clean and the beds were comfortable. Check out was at noon so that was great! Overall it was great stay with no issues at all. My only complaint and it's very small was upon arrival at check in I had to wait while the front desk was explaining some procedure to another employee. I guess whatever he had to tell her couldn't wait, but i would have appreciated being checked in first and have the employee wait instead. Again not a big deal but worth mentioning.
Location to interstate and grocery store was great. We were given a handicap room, which had a roll in shower with a curtain and shower chair. Being a non-handicap couple, I was disappointed when we were unable to move to a room with a tub. I asked for a discount but the lady at the front desk said she could not provide me one since I booked though an outside source.
Clean, quiet, extremely comfortable, and exactly what it was promised to be. Everyone from the front desk to the housekeeping staff was helpful and friendly. Nice little snack shop came in handy with my late check in. Forgotten toiletries were also available at the shop. I ate twice at the bistro and the food was great. Healthy options available there. Overall, a wonderful experience. Nothing
Cafe/Bar close at 10pm
Plus, the hotel is perfectly set up for business travelers. The kiosk for printing out airline boarding passes in under 1 minute was fabulous. The little "store" which stocks goodies to munch, toiletries one may have forgotten, and the bar/restaurant that is very accessible is one of the best things about this hotel. Rooms are nicely set up as well. would highly recommend it for business travelers.
The location pretty good, nice surroundings. Close to shopping and entertainment. Only thing I didn't like was my rooms bed was a little on the hard side but everything else Elias great.
Everything, staff is friendly and professional. The breakfast was delicious and the rooms are clean and spacious! The beds are too hard. Rough on the back, i would wake up sore.
Bed sagged in the middle. Made for a very difficult night sleep. Room 502
There was no water between the hours of 11-5 am This was a maj. Health concern and it was told to us only after we got in our room , in a letter put under the door!
Really good nice clean quiet
quite, peaceful nothing
Rooms were big enough It smelled like smoke
I needed a room for a couple of nights while I was working in town. I came in late and slept in each day. I cannot comment on the breakfast. My room was clean, copious channels on the Cable TV. I found the experience more than adequite and would recommend the hotel.
Decent accomidations Extra charges. Charged for safe that did not work and would not refund money. Had to beg for new towels. Channels on tv did not work. Bad neighborhood.
Value Wifi was free but the signal was poor so I couldn't log in
Very convenient, centraly located in Miami if you ride in car.
Nothing The swimming pool was not open, the housekeeper was rude, impolite. The safe was not working but they charge USD 2 / day and punctually at 11 am the housekeeper knock the door asking us to leave (while we are packing). Very very poor breakfast till 9am (No milk, no fruits, no bread), only cereal, orange juice.
No work business center all week
Leaking toilet noise from the street and elevator
A unica coisa que e boa no hotel a a senhora que faz a reposição dos produtos do café da manhã. Muito atenciosa e é a única pessoa do hotel que lhe responde quando você lhe da bom dia. A recepção é uma bagunça. Não terminam um atendimento e já começam outro. Quando você da Bom dia/boa tarde/ boa noite, ficam olhando para você como se fosse de outro mundo. O público frequentador é péssimo. Os corredores emitiam um mal cheiro incrível de mofo. Parecia que o hotel estava fechado por anos. O chuveiro fica dentro da banheira e quando fomos tomar banho, percebemos que a banheira estava entupida. Ligamos duas vezes para a recepção para que fosse solucionado o problema, depois de uma hora esperando, descia ao Lobby e falei com a mesma pessoa que me atendeu e percebi que ela não tinha tentado resolver nada, só na hora que fui a recepção é que as providencias começaram a ser tomadas. O Chuveiro parece um conta gotas, ao perguntar para a Sr. que desentupia a banheira, o mesmo disse que era assim mesmo porque o hotel era bem velho . . . O Ar condicionado parecia um turbo hélice levantando voo de tão barulhento. Enfim, NÃO VALE A PENA FICAR NESSE HOTEL. Sua estadia sera muito desagradável!!!
Nothing I changed three times room beacuse of bugs in the bed the hotel isn't clean it's horible
The front desk person was always there to help and was friendly!!!! The cleanin ladies wasn't that friendly. They watch u when u come out of ur room like u did them something.
Room was clened well Plugs were bad., i have left my camera bag in my room,they could not help me to find it, was very mad. Location is bad too.
the location no refrigerator in the room.place smells old
The confortable bed and sheets. The bath ameneties and the variety of the breakfast.
The convenience of access to the Ft Lauderdale/Hollywood Airport Our room was booked as a non smoking king suite, however it smelled like smoke so we were moved to a non smoking king room, we were not given a price break for the lesser room.
Hotel is very clean and the people are very friendly. This was my 2nd stay at the hotel. The wait time to be picked up at the airport was over 45 ninutes, considering it was a thursday evening
Staff was friendly and willing to help when needed. Hotel is tired. Time for an update.
airport shuttle, free wifi, comfortable bed, free breakfast, good value overall for an unexpected overnight in FLL room smelled like cleaning chemicals when we arrived
This hotel was very handy for getting from the airport and on to our cruise the next day. We stayed here 3 nights after our cruise, it was not convienient for getting around. We used taxis and it got very expensive, we should have rented a car. The front desk staff rarely smiled and always seemed too busy.
in need of refurbishment
I can not tell you just how horrible our stay was. we were still awake at 9am from the noise in the hall ,the next room was party city. How many whores can fit in a hotel room? even the dirt in the hallways and elevators surprised us. this isn't a hotel on the weekends it is like a sorority house with absolutely no rules and no regard for anyone elses sensibilities. horrible horrible stay.
The hotel is a self-contained city...lots of shops and restaurants...the downside was its a casino on Indian property so smoking is allowed----YUCK!
Too expensive to its level.
The beds and linens were wonderful in our room. Room service for breakfast was excellent. The pool area is really lovely, both day and night. Rod Stewart's show was excellent. We found the hotel staff, with the exception of security people, were rather "grumpy".and this includes bartenders.
we only stayed for 2 nights and we really liked the swimming area and the casino the room was just what we wanted we will visit again the next time we are in florida 5 star all the way
location to sun life stadium staff was rude and room check-in is disfunctional. room should have been ready much sooner than it was.
I love the enviroment, staff, most resturant & shopping The only thing I dislike on every trip is room service, not the service itself but the food is of poor quaility. I made an inquiry a few trips back and found out it was prepared by The Blue Plate, where I dine after 1am as it was the only one open.....it's horrible!!!
The casino wasgreat (even tho' we lost). Thefood was usually of good value. Our room was niceand the bed was great but itwas almost a mile walk from the elevator and wewerelocked out onASaturday night foralmost an hour!
Nice hotel with a good entertainment Service when we left the room our plane late, they din't help us (only for money) with a shower before we going. We must too the toilet in the casino for other close.
Our group of 12 guys went down for the Jets v Miami football game 11/4-7. The staff and facilities were top notch. The pool area was small but nice. The location can't be beat, right on the Hollywood Beach Boardwalk, steps from the beach. Everything you need for your stay is in walking distance. Fly into FLL and 15 minutes late and $13 shared cab ride later you are enjoying everything South Florida has to offer.
Elizabeth the front desk person was excellent room was not ready at check in. location.. no beach access
The rooms were great Paying 25 bucks to valet everyday was ridiculous.
Very big rooms. Each room has a balcony & a kitchen
Very clean room. Very helpfull staff. Beach is across the street. Great location to restaurants.
The staff was super friendly, they recognized me by name every time I walked in the hotel. It was just a girlfriend and I staying here during our college spring break and we felt extremely safe while staying here which is important for a couple of females when in a place they have never been before. The pool area was somewhere we hadn't planned on using much since the beach is so close but we had some windier days while visiting so the pool was the perfect solution since it's more protected from the wind. The hotel is only a short walking distance from the boardwalk, restaurants, and Walmart so you have lots of stuff right close by if you don't have a car and don't want to pay for a cab. The hotel is also one of the stops for the water taxi so that can also get you most of the places along the board walk using that. The $18 self parking fee per night was kind of ridiculous to me. I loved the fact that it had a security gate although people could still walk past it. The self parking area didn't have a side entrance so you had to walk back around to the front of the hotel which wasn't that far of a walk but what bothered me the most is it wasn't well lit area. Other than that though, we had an overall great stay!
Approx. 300 meters to the beach, nice pool area and situated to a "river" with a very nice view from our room. Rooms are large.
Excellent location and very nice hotel. We really enjoyed our stay at the Crowne Plaza. A bit pricey to eat at the hotel.
Good for the Money to much noise from neighbor rooms
The staff here were great,especially the cleaning crew. I did not like paying $17 a day to park my own car.
Across the road from the beach. Room was clean. The pool on the waterfront was cool. Water taxi came to the hotel and was only $26 for an all day pass. The noise from the elevator. Only 3 doors down but still was quite loud. Area was away from the bars and restaurants. Needed to get an taxi to most places.
The room was spacious and clean. I also liked that there was an exercise facility on site. I was attending a conference at the Westin and the Crowne Plaza was very close to that (walking distance) and the cost was half the money.
The pool area is very nice & it overlooks the intercoastal waterway. Cool little Tiki Bar and wonderful staff. I do not think it was clear the beach is not any easy walk from Resort and you can barely see ocean, ocean view rooms, very misleading. If I stayed there again, I would stay in a room that overlooked pool area/sound side. If you are not an beach/ocean lover, it would be a great place for you.
The customer service was top of the line. The staff was very professional and well pleasing. Great job overall. Make the windows facing the highway sound proof.
The place is clean people are friendly and there is a limited breakfast in the morning so it's easy to get in and get out Right next to major highway so opening windows brings in lots of noise
I enjoyed everything. The Staff was awesom. Rooms were clean, and were kept clean. The free breakfast was awesome, with many things to choose from. I will definitely stay there again when I go back to visit my daughter.
We drove 4 hours from key west and arrived there after 11pm on Thursday,the guys we met at the front desk,the door guard are both very friendly and very patient,Also when we leave Saturday morning,we had a good time at first floor with all the great service and smiles.thx a lot.
Good for money I spent, but staff was unhelpful and the location was ok but the view was terrible
Clean hotel, excellent remodel, attentive staff ELEVATORS! Get those things inspected, one only worked half the time and the other sounded like it was dying, way too loud and rickety.
I liked the remodeling of the hotel and the rooms. It has a more modern look and was very clean.
Clean, nearby everything, breakfast, pool is great! Second time here and I will be back! Breakfast was cut off too early
Very good hotel for the money
Water front intent as it was built Our first room pest problem noisy Ac rattling water pipe leaking toilet and more Totaly out dated second room pest multable ant roach leaking shower second day we could not turn on to shower arrogant house keeping noisy Ac furniture and doors falling a part pool staff arrogant and don't know how to handle some guest have zero understanding others disrespect female we have to call security to handle just do your self a favor stay a way
Very friendly staff. Complaints are fixed promptly. Two cons: there is no ventilation in the restroom and the windows cannot stay open – had to prop a container to hold the window up.
The location is excelent The Check-In hour at 4:00pm its too late!!! and Check-Out at 11:00am... that's a rob!!! Most hotels have their check-in around 1:00 to 3:00pm, and the check-out at 12:00pm...please fix that!!! ...and above that, a bald man in the front desk was very despot and conceited. Nobody wants to return with that man.
The only thing is good for this hotel is location. Hotel is old, moldy bathrooms, windows that are not secured, on a windy day feels like windows will fall off, and you can hear the wind at night, which is loud. You pay for your stay, yet if you want to use lounge at the beach, they charge you additional $30.00 fee daily per person which is not included in hotel fees, I feel this hotel is a rip-off.
Beach front hotel with easy access to the water. Valet only parking for $20 a day, charged for breakfast with tip included ($32 for 2 of us). Incredibly dirty and outdated, furniture was broken. Very loud, lobby bar overpriced and served obviously drunk patrons.
There is absolutely nothing positive about this hotel shy of possibly where it is located. It is delapidated, outdated, dirty and staff are rude with the exception of the bellman. In all my years I have never stayed at a worse hotel.
We liked being on the beach. The Bell hops were very helpful and prompt. Food was bad and expensive. Room was loud, stinky and tiling was bad enough to stub your toes on. Additional 'resort' fee and valet charges made the place $35 more expensive each day than the base price implies. They gave us a first floor room for our anniversary with no view and loud noises on the roof. Don't stay on the 1st floor.
Not much The facility was extremely dirty. The one upside was the location that it had a pool on the beach and even that closed at sundown. The door had a mag card key slot that didn't actually work, we had to use a hard copy key to go in and out. We also had to manually lock the door each time we came in and out. there was a room next to us that was empty and really creepy with a big pad lock on the door. Everything was very outdated, the grout in the room and bathroom was dirty and almost black. The valet was $20/night on top of $15/day resort fee on top of nightly rate and the valet took 20-30 minutes each time to get the car. The staff were pleasant I had no complaints about that but overall the facility was just outdated and did not live up to the photos online.
Right on the beach, nice hotel, great view. Most of the staff are very friendly. There is no parking and you have to valet your car. The valet's aren't very nice especially when you have to get your car back.
Not worth 200 for one night
The beach access was perfect. The pool was clean. how is this a resort? They charged $15 for a resort fee, for it being a regular hotel. The were only 3 elevators and it was packed everytime. Room service is unheard of there. The room had a tv stand that fit one of those tv with the big back. Like really? Bathroom was cramped. Oh, and you have to pay the $20 for the resort valet. Smh. Not good.
Everything The cleaning lady would come very late in the afternoon
not much I didn't like that when I arrived they would not let me check in because I did not have my credit card with me...even though it had been given on line when I placed the reservation and was confirmed. They had no problem billing me for the room as a no show after refusing check in. That sucks.
Pool area and tiki bar were a good place to hang out, workout room was sufficient, long breakfast hours (6-10) and good food. Access to Hollywood boulevard was great for finding places to eat before and after our cruise. They have a great transportation service that will get you to and from the airport or port everglades for $10 a person, ask at the front desk. they handled our group of 11 people and luggage with no problem. Someone had kids up around the pool until about 11pm, not the hotel's fault but beware a nice pool area and an atrium that all rooms face can lead to noise that may keep you up.
1 block off Hollywood Boulevard and tons of restaurants, bars, shops, etc. 1 block from Arts Park. Noisy - Tiki bar is open late and is in the center of the courtyard so all rooms are exposed to the bar noise. Rooms clean but very old, esp. bathrooms.
the staff was very helpful & location was great ! The carpet in the room was disgusting = REPLACE!
free breakfast :) the whole breakfast should be everything until stop time. the cook stops 30 mins before stop time and when we went down i guess we missed out of pancakes and eggs and possibly bacon and sausage. :(
Location. The hotel was run down. Room AC didn't work. Asked 4 it to b fixed, still didn't work.
Couldn't tell, I was glad that I only had one night there... So much everything...
Time-worn, shabby, understaffed.
The hotel had good breakfast and ample parking and was close to the freeway but a good 30 minutes from the beach. The beds were horrible, I have a back ache after staying there for the weekend. I had a double room and both beds had major slopes. I had a do not disturb sign and the maid trespassed and entered my room and cleaned it while I was away. The hotel is in need of a renovation, you can tell it was a nice hotel 20 years ago. This is a 2 star hotel at best. The gentleman that check me in at 11:45pm was very rude. He never said welcome nor expressed any pleasantries. He needs to be in a different job, he does not have the personality to manage the front desk.
Good and clean room The breakfast could be more organized. One day there wasn't breakfast.
I love the friendly staff, clean room and location. You cannot beat the price. Beds could be more comfortable
The location we were seeing a game at the stadium which is walkable from hotel The only bar/grill in the hotel is closed from April-Aug. Fir redecoration. So if u want to get any food at the hotel or a drink then your out of luck. We asked at the front desk where we could go to eat and the lady had no where to advise us! A cleaning lady who overheard the convesation pointed us in the direction of the casnio next door who serve fast food and also have a restuarant, she was helpful and pointed us in a short cut to walk.
I like the convenience of the facilities and sevices including easy parking and free breakfast supply.
I think that any hotel that charges a mandatory fee should have that fee included in the price of the nights stay
Nothing. Totally different from the photo you see in web site. Over charging for every thing beside what you paid on line Charging again , its a fraud. They charged me 18 $ for wifi but I couldn't even download a photo because it was so weak and dc again and again. Terrible!!
The attentiveness of the staff at the front desk.
Reasonably priced easy access from florida turnpike
I have stayed here a few times now, it is stones throw from the beach. My experience is that for the money, I have yet to find a better value. I think others mis communicate cleanliness and older. It is clean and sterile. However, the buildings are older and worn but still okay. I would recommend staying. I liked the free Internet. I didn't like that I wasn't invited to the cook out at the pool by a couple of families staying there.
Location, a block from the beach. The room had a terrible weird small and the ad says breakfast is free and included, but that's a lie. There was no breakfast. The wifi was pretty bad too.
Nice location, full kitchenette. During our five day stay, the staff was unprofessional, apathetic, and at times even rude to us. We did not feel like welcome our valued guests, but rather simply a source of income for them. Being that they are in such a great location and that their rates are reasonable, they probably don't care or have to worry about the service they give...it's unfortunate but true. At least we done have to stay there again, and will not be.
I only stayed for a night during a layover and everything was pretty good. I liked that there was a shuttle, so it made it easier for me to get to and from the hotel in a less than 10 minute drive. The front desk people were all very nice and helpful. It would be helpful if somewhere on the confirmation email it emphasized that the shuttle had to say HOLIDAY INN and SLEEP INN in order to get in. Another lady and I were upset as we had to keep asking different shuttles which one would take us to our destination. It was a late night when the shuttle driver picked me up so I understand he was probably tired, but he did not have to be so rude. Instead of getting out of the car or rolling down his window to talk to me, he used confusing body language that I did not understand so that seemed to upset him. He did not greet me or say anything when I was in the car. I put my bags away and took them out of the car without his help. Besides that little incidence, my stay was great. I would definitely return again during a layover.
Clean and nicely designed General Manager was a bit snippy
Comfortable No shops nearby
Everything. From the time we checked in to the time we checked out . and the breakfast was served and replace quickly. That there were not ice machines on each floor.
I like that the shuttle van picked us up from the airport and gave us info on how to get to the port of Miami for our cruise. The staff was very nice and informative. The breakfast should include eggs though, other than that, everything was great!
This location was fine for a quick overnight stay between flights. The location and the hotel were quite adequate and the bed was comfortable. Pizza ads were under our door upon our arrival. After a long day traveling, we ordered in, but they didn't show for over an hour and a half with a simple order, after we walked to IHOP for food. We'd suggest this hotel stop this establishment from leaving these ads. Multiple reviews online we later found showed this was a continued issue with lackluster food.
Shuttle Driver from the airport was extremely nice, told me places to go and visit. Very professional. Breakfast in the morning also a nice point. Nothing...
Close to airport. Shuttle service very good Sub par rooms. Unfriendly staff
The confort n price
Breakfast The airconditioner don't stay on and takes too long too turn on soo cann't sleep good
My room was nice, clean, and the beds were comfy. The Staff was very friendly, courteous, and helpful. This was a convenient location and the price was right for my needs. The Local Mom and Pop restaurants are within walking distances. The ones that I tried were great! Also,very clean, nice, friendly and affordable. This is also on a bus line to the Circle, Mall, Shopping Centers, and Beaches. I would stay there again.
Very good shuttle service to and from the airport and the pier.The breakfast was also ok. ok
I stayed there as my connecting flight was a day later. Free Airport-Shuttle. The hotel was nothing special, but great for the price. Everything seemed to be clean. Would stay there again.
The people were friendly. The door opened out instead of in. The soda/water machine was not filled.
Went out and had a truly disgusting meal at a nearby Italian restaurant then went to bed. Air conditioning units were very noisy
we really enjoyed the secure privacy,the continetal breakfast was good a little fruit added would clasified it as excellent.fhanks no
Proximity No parking smelly room hot water don't work
It had everything we needed. Was walking distance to a good Italian restaurant and a diner. The bed spreads. They had made a good effot with the decor, butth e spreads were dingy.
The hotel is relatively near the airport and the cruise port terminal and runs a free shuttle to both. It has a very run down feeling about it - rather miserable and dark in the rooms with little lighting. Bathroom very dated.