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The hotel was very clean, as soon as we walked in we were greeted by a very processional staff.Our room was more than what was expected for the location and the price we paid. Breakfast was greet! I enjoyed everything about my stay.
Location. No helipad for my helicopter.
Staff and rooms
The staff was amazing as . I love staying here. They really go above and beyond to make sure you are comfortable. The breakfast is always a wide variety to suit everyones needs.
Small ironing board
Clean, free food, parking, new, Slow elevator.......:)
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This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
It was the best the bed the staff the location the gym I love it and I will be back I enjoyed myself no
conveniently located to where I needed to be. excellent continental breakfast everything met my expectations
I liked the rooms had king size beds with sofa beds available. The room was clean and the beds were comfortable. Check out was at noon so that was great! Overall it was great stay with no issues at all. My only complaint and it's very small was upon arrival at check in I had to wait while the front desk was explaining some procedure to another employee. I guess whatever he had to tell her couldn't wait, but i would have appreciated being checked in first and have the employee wait instead. Again not a big deal but worth mentioning.
Clean, quiet, extremely comfortable, and exactly what it was promised to be. Everyone from the front desk to the housekeeping staff was helpful and friendly. Nice little snack shop came in handy with my late check in. Forgotten toiletries were also available at the shop. I ate twice at the bistro and the food was great. Healthy options available there. Overall, a wonderful experience. Nothing
The location pretty good, nice surroundings. Close to shopping and entertainment. Only thing I didn't like was my rooms bed was a little on the hard side but everything else Elias great.
Location to interstate and grocery store was great. We were given a handicap room, which had a roll in shower with a curtain and shower chair. Being a non-handicap couple, I was disappointed when we were unable to move to a room with a tub. I asked for a discount but the lady at the front desk said she could not provide me one since I booked though an outside source.
Location, travel time to area attractions, and staff. Reservations was mess up we had reserve 2 queen beds, but got a king room. Hotel was book for the night the staff when out of their way to get us in the right room.
Cafe/Bar close at 10pm
The rooms where spacious and clean I wish they did room service
Plus, the hotel is perfectly set up for business travelers. The kiosk for printing out airline boarding passes in under 1 minute was fabulous. The little "store" which stocks goodies to munch, toiletries one may have forgotten, and the bar/restaurant that is very accessible is one of the best things about this hotel. Rooms are nicely set up as well. would highly recommend it for business travelers.
Too expensive to its level.
The hotel is a self-contained city...lots of shops and restaurants...the downside was its a casino on Indian property so smoking is allowed----YUCK!
The casino wasgreat (even tho' we lost). Thefood was usually of good value. Our room was niceand the bed was great but itwas almost a mile walk from the elevator and wewerelocked out onASaturday night foralmost an hour!
The beds and linens were wonderful in our room. Room service for breakfast was excellent. The pool area is really lovely, both day and night. Rod Stewart's show was excellent. We found the hotel staff, with the exception of security people, were rather "grumpy".and this includes bartenders.
we only stayed for 2 nights and we really liked the swimming area and the casino the room was just what we wanted we will visit again the next time we are in florida 5 star all the way
Nice hotel with a good entertainment Service when we left the room our plane late, they din't help us (only for money) with a shower before we going. We must too the toilet in the casino for other close.
location to sun life stadium staff was rude and room check-in is disfunctional. room should have been ready much sooner than it was.
I can not tell you just how horrible our stay was. we were still awake at 9am from the noise in the hall ,the next room was party city. How many whores can fit in a hotel room? even the dirt in the hallways and elevators surprised us. this isn't a hotel on the weekends it is like a sorority house with absolutely no rules and no regard for anyone elses sensibilities. horrible horrible stay.
I love the enviroment, staff, most resturant & shopping The only thing I dislike on every trip is room service, not the service itself but the food is of poor quaility. I made an inquiry a few trips back and found out it was prepared by The Blue Plate, where I dine after 1am as it was the only one open.....it's horrible!!!
Excellent pool bar service! Rivals sports bar service on both visits was BRUTAL! Stay at the other bars on property or go somewhere else. You will be glad you did.
Love the pool and the view of the beach! Everything was clean! Couldn't take food outside to the pool or a cooler. Security guards were annoying on that.
The location and beach access. Hotel was beautiful and comfortable. Construction didn't take away from beauty of hotel. The resort fees. Just include in price up front.
Pool area is fantastic, beachfront hotel and staff were accomodating and most of them freindly. very expensive to buy anything at the hotel. Room was not perfect but the beach view was memorable!! Worth the extra $$. There was no free wifi even with the pricy room! not acceptable these days.
Pretty location and the facilities are nice. The room was clean and comfortable. The staff and operations were a hot mess. Ownership has changed and it was as if every employee there was on their last day of work. The checkin was a mess, the billing was wrong three times, the beach was nearly impossible to get help with chairs etc. the place is on a steady decline. Find somewhere else to stay for that kind of money unless they get their act together. We recommend the Palms in Miami beach! Same price but 1000% better on customer service and style.
Location of the hotel is great, beautiful pool and patio, Great staff overall. The hotel is under heavy construction switching from Westin to Hilton So if you like the sound of pile drivers at 6h00am every morning.... Nothing was told or specified when we made our reservation that the hotel was a construction site!!! Not professional at all!
Worst cell and internet reception
Nice people and when things weren't right they made it right.
THE beach, the room, the lobby I was charged for everything! Even charged for receiving a delivery package. At the end, it ended up being a very expensive hotel.
They aré remodeling all the hotel, so all services and features are not available
Excellent location, very nice pools and grounds, nice bathroom and comfortable beds, good TV selection, wonderful beach. Part of the hotel is under renovation and we could not go outside to our balcony. They were all locked and dirty from the reconstruction. We have stayed here about 5 yrs ago and everything was perfect. Everything is still very well kept ,but the hotel is starting to show signs of wear. So, the renovation is on time. Finish date is Fall 2016. I can't wait to see it. We will be back. Hotel very crowded and busy this holiday weekend.
Location Staff from the pool really rude open more time the pool
Staff were absolutely amazing, thumbs up to the crew. The pool is absolutely beautiful, rooms clean, beach is five seconds from the pool. Highly recommend staying here!!!
I loved everything about the place The only thing I didn't like I was treated to two days at the hotel and it was paid for at checkout I was charged for hotel fee complimentary water a chair on beach that was a bit strange they should include it in the price especially When U check in and they tell you it's complimentry I get a bit cheated
Location, great pool, lots of on site food choices, no need to even leave the resort The housekeepers would forget to clean the room. Mattress is terrible
Good for the Money to much noise from neighbor rooms
The staff was super friendly, they recognized me by name every time I walked in the hotel. It was just a girlfriend and I staying here during our college spring break and we felt extremely safe while staying here which is important for a couple of females when in a place they have never been before. The pool area was somewhere we hadn't planned on using much since the beach is so close but we had some windier days while visiting so the pool was the perfect solution since it's more protected from the wind. The hotel is only a short walking distance from the boardwalk, restaurants, and Walmart so you have lots of stuff right close by if you don't have a car and don't want to pay for a cab. The hotel is also one of the stops for the water taxi so that can also get you most of the places along the board walk using that. The $18 self parking fee per night was kind of ridiculous to me. I loved the fact that it had a security gate although people could still walk past it. The self parking area didn't have a side entrance so you had to walk back around to the front of the hotel which wasn't that far of a walk but what bothered me the most is it wasn't well lit area. Other than that though, we had an overall great stay!
The rooms were great Paying 25 bucks to valet everyday was ridiculous.
The staff here were great,especially the cleaning crew. I did not like paying $17 a day to park my own car.
Across the road from the beach. Room was clean. The pool on the waterfront was cool. Water taxi came to the hotel and was only $26 for an all day pass. The noise from the elevator. Only 3 doors down but still was quite loud. Area was away from the bars and restaurants. Needed to get an taxi to most places.
Very big rooms. Each room has a balcony & a kitchen
The room was spacious and clean. I also liked that there was an exercise facility on site. I was attending a conference at the Westin and the Crowne Plaza was very close to that (walking distance) and the cost was half the money.
The pool area is very nice & it overlooks the intercoastal waterway. Cool little Tiki Bar and wonderful staff. I do not think it was clear the beach is not any easy walk from Resort and you can barely see ocean, ocean view rooms, very misleading. If I stayed there again, I would stay in a room that overlooked pool area/sound side. If you are not an beach/ocean lover, it would be a great place for you.
Elizabeth the front desk person was excellent room was not ready at check in. location.. no beach access
Excellent location and very nice hotel. We really enjoyed our stay at the Crowne Plaza. A bit pricey to eat at the hotel.
Very clean room. Very helpfull staff. Beach is across the street. Great location to restaurants.
Approx. 300 meters to the beach, nice pool area and situated to a "river" with a very nice view from our room. Rooms are large.
Super comfortable beds The airport shuttle experience. I was told it would be 15-20 minutes, I waited about an hour before just taking an Uber from the airport to the hotel. And when taking the shuttle back to the airport, the driver was unfriendly.
Clean, quiet, free shuttle, extra helpful staff!!!
Quick access to and from airport Very modern and clean Restaurant in hotel has good food choices beyond the norm Late check out only until 2PM--hard for those with a late flight out.
I paid for my hotel room in advance, and I paid in full. My flight was delayed and I didn't get to the airport until 3 am. Hyatt gave my room away because I hadn't checked in, and then sent me to a comfort suites. I paid for the room, so even if I don't check in, why give it away?
The combination of staff anf facility was outstanding. I want to stay there next time. it is a new property, so swimming pool was not available.
Bed sagged in the middle. Made for a very difficult night sleep. Room 502
Everything, staff is friendly and professional. The breakfast was delicious and the rooms are clean and spacious! The beds are too hard. Rough on the back, i would wake up sore.
There was no water between the hours of 11-5 am This was a maj. Health concern and it was told to us only after we got in our room , in a letter put under the door!
I loved the room! Very clean and quiet with a nice modern look. Having the beach and boardwalk so close is a huge bonus. A lot of the shops on the boardwalk were open WAY later than I expected them to be seeing as it was during the week. I will definitely be using this hotel again. The only downfall I came across was the late check in procedure. My plane was delayed 2 hours, so by the time I got to the hotel the office was closed. I was a bit uncomfortable with my room key just being in an envelope in a box where anybody could have grabbed it. (I didn't realize that the office closed at 11pm, but that was my fault for not double checking. I had originally scheduled a late check in, but would have been there before 10 so that conversation never came up.)
I liked that the staff was attentive and it was in a great location. Steps away from restaurant's on the board walk or across the street. And of course minutes away from the beach. They provide free beach chairs and towels so that's a plus. Minor plumbing issues. Staff was attentive. I would suggest you ask for a 2nd floor room.
I specifically requested a first floor room near the beach due to the fact that I have two very young children and they went above and beyond a provided my family with the cottage room closest to the boardwalk/beach! I absolutely love this property and my mother and I want to spend at least one weekend a month, if not every other month, at this property!
Location near the Broadwalk, walking distance to the beach, bed and couch were somewhat comfortable, small kitchen with plates, glasses, and utensils, full fridge You can tell the remodeling work is rushed, outside windows were very dirty, shower heads are crusty and in desperate need of replacing
Overall everything was amazing, clean, huge and full equipped room, what's surprised! Close to the beach and very quiet ambient. Pool and bbq are nice too.
Beach chairs and towels included. Very clean and bright, fun colors.
A real throwback facility, but that's part of the charm. Couldn't ask for a better location in terms of proximity to beach, restaurants and saloons. .
It is an inexpensive place near the beach. You probably save at least $50 over the next cheapest place. The staff was very friendly and helpful. Let's face it you get what you pay for. The price was very good and you were a block away from the sand. The facility is old and showing its age. The rooms very cheaply decorated and the bed was awful. Dehumidifiers in the rooms would go a long way to improve the experience.
Hit anything on beach or boardwalk with in a minutes time Staff nice but not eager...son says needs better WiFi
the value for the money everything was nice only issue is the tub could have been cleaner
This is a fantastic location for people who want to be steps from the beach. There were a lot of fun shops and restaurants in the area. The hotel itself was very clean, nicely decorated and comfortable. They have beach chairs and towels for guests to use. The staff was friendly and helpful. There is a $6 a day charge to park a car.
The only thing good about this place was the staff Rooms dirty, furniture was broken or coming a part. Trash cans were full the night we checked in and wasn't emptyed the morning we left. Lesson learned if you book with Kayak make sure you know the quality of the hotel yourself. Don't rely on their BS reviews. I also learned Kayak doesn't reimburse me for early checkout which is total BS because I relyed on their reviews when booking this hotel. I will not use kayak again.
Excelent location, clean room and bathroom. Over priced, the hotel isold, the door needs repair, the bathroom door has to be changed, it started to exfoliate
not clean and needs serious updating
We liked the location....near the airport and near the cruise port and that they have a free shuttle. Also, the room rate is usually decent. Although the rooms appear pretty clean the entire building and furnishings are in dire need of a remodel/update.
The free shuttle was great. Very convenient and on time. Just call hotel, and arrival time for shuttle is within 10 min. Small bar onsite. Kim was very friendly and helped us order takeout for ourselves at the bar. Friendly desk staff, and great shuttle service. Rooms are clean, showers work well. Would stay there again, when flying into Ft. Lauderdale.
Airport shuttle everything else
Great pick up from air port and organized shuttles to cruise port, breakfast hot and cold Room smelled stale, door barely shut, long walk to room from front desk
Love the location and cery friendly staff.
Courtesy shuttle , pool bar open until midnight Crappy breakfast included,
The Tiki bar & airport shuttle. This hotel was fine for the price & what I needed - one night to catch a flight the following day. My tub dripped but there was a door to the tub/toilet so I just shut it.
The room was clean and the bed was comfortable. I was very pleased with the shuttle from the airport and to the cruise port. Everyone was very accommodating. Breakfast was a bit hectic. It was nice to have a free breakfast, but too many people crammed into a small space.
Nothing Rooms dirty. They never did housekeeping. You would have to go to the lobby to pick up your towels and soap. This place is dirty and low class
quite, peaceful nothing
Rooms were big enough It smelled like smoke
I needed a room for a couple of nights while I was working in town. I came in late and slept in each day. I cannot comment on the breakfast. My room was clean, copious channels on the Cable TV. I found the experience more than adequite and would recommend the hotel.
Really good nice clean quiet
Our group of 12 guys went down for the Jets v Miami football game 11/4-7. The staff and facilities were top notch. The pool area was small but nice. The location can't be beat, right on the Hollywood Beach Boardwalk, steps from the beach. Everything you need for your stay is in walking distance. Fly into FLL and 15 minutes late and $13 shared cab ride later you are enjoying everything South Florida has to offer.
The customer service was top of the line. The staff was very professional and well pleasing. Great job overall. Make the windows facing the highway sound proof.
We drove 4 hours from key west and arrived there after 11pm on Thursday,the guys we met at the front desk,the door guard are both very friendly and very patient,Also when we leave Saturday morning,we had a good time at first floor with all the great service and smiles.thx a lot.
Good for money I spent, but staff was unhelpful and the location was ok but the view was terrible
Very good hotel for the money
I liked the remodeling of the hotel and the rooms. It has a more modern look and was very clean.
The place is clean people are friendly and there is a limited breakfast in the morning so it's easy to get in and get out Right next to major highway so opening windows brings in lots of noise
I enjoyed everything. The Staff was awesom. Rooms were clean, and were kept clean. The free breakfast was awesome, with many things to choose from. I will definitely stay there again when I go back to visit my daughter.
Clean, nearby everything, breakfast, pool is great! Second time here and I will be back! Breakfast was cut off too early
Clean hotel, excellent remodel, attentive staff ELEVATORS! Get those things inspected, one only worked half the time and the other sounded like it was dying, way too loud and rickety.
Right on the beach, nice hotel, great view. Most of the staff are very friendly. There is no parking and you have to valet your car. The valet's aren't very nice especially when you have to get your car back.
The location is excelent The Check-In hour at 4:00pm its too late!!! and Check-Out at 11:00am... that's a rob!!! Most hotels have their check-in around 1:00 to 3:00pm, and the check-out at 12:00pm...please fix that!!! ...and above that, a bald man in the front desk was very despot and conceited. Nobody wants to return with that man.
Not worth 200 for one night
The beach access was perfect. The pool was clean. how is this a resort? They charged $15 for a resort fee, for it being a regular hotel. The were only 3 elevators and it was packed everytime. Room service is unheard of there. The room had a tv stand that fit one of those tv with the big back. Like really? Bathroom was cramped. Oh, and you have to pay the $20 for the resort valet. Smh. Not good.
Beach front hotel with easy access to the water. Valet only parking for $20 a day, charged for breakfast with tip included ($32 for 2 of us). Incredibly dirty and outdated, furniture was broken. Very loud, lobby bar overpriced and served obviously drunk patrons.
Water front intent as it was built Our first room pest problem noisy Ac rattling water pipe leaking toilet and more Totaly out dated second room pest multable ant roach leaking shower second day we could not turn on to shower arrogant house keeping noisy Ac furniture and doors falling a part pool staff arrogant and don't know how to handle some guest have zero understanding others disrespect female we have to call security to handle just do your self a favor stay a way
Not much The facility was extremely dirty. The one upside was the location that it had a pool on the beach and even that closed at sundown. The door had a mag card key slot that didn't actually work, we had to use a hard copy key to go in and out. We also had to manually lock the door each time we came in and out. there was a room next to us that was empty and really creepy with a big pad lock on the door. Everything was very outdated, the grout in the room and bathroom was dirty and almost black. The valet was $20/night on top of $15/day resort fee on top of nightly rate and the valet took 20-30 minutes each time to get the car. The staff were pleasant I had no complaints about that but overall the facility was just outdated and did not live up to the photos online.
Very friendly staff. Complaints are fixed promptly. Two cons: there is no ventilation in the restroom and the windows cannot stay open – had to prop a container to hold the window up.
Everything The cleaning lady would come very late in the afternoon
The location and the people make the place enjoyable but Ramada should take its name off of this place because it affecting overall ratings. Most of the room was dirty, bathroom, the kitchenet, under the bed, side table, the windows that were hard to close. The smell of mist and mold, couldnt sleep without the window open. But the nice people working there- Viviane, the location- if that is what you are looking for, would make the stay bearable.
There is absolutely nothing positive about this hotel shy of possibly where it is located. It is delapidated, outdated, dirty and staff are rude with the exception of the bellman. In all my years I have never stayed at a worse hotel.
Price Hotel and rooms very dated the whole place needs to be torn down and rebuild
The people working were loud and inconsiderate. I wasn't able to sleep. Also, there was a roach in the bathroom.
Location Parking is very limited - There is no elevator - Wifi is very weak, only in the lobby you can get some connection - The room had only one outlet - Once past the lobby it feels like you are in the getto and it is kind of scary - we were given a room that was ready and when I open the door the room was not clean, the bed was not made and there was trash lying around.
Buena ubicacion, cerca del aeropuerto, desayuno basico incluido, shuttle gratis al aeropuerto, bus pasan frente al hotel hacia el downtown, buen precio. Mala atencion del personal, sobrecamas y paños manchados, muy mala conexion wi fi.
ese hotel definitivamente no sirve muy malo ,demasiado dinero por un hotel tan viejo,las habitaciones sucias, no lo recomiendo para nada
Staff Area Value for money The Carpet smells
I liked the location of the hotel itself I had young children, and the hotel did not provide any channels so that my kids can watch TV, it seems like the hotel is a stop over for adult only entertainment, my neighbor handling his business with his lady friend and it could be heard, I'm just glad my kids were sleeping at the time. Bathrooms were way too small, not enough amenities.
Breakfast is free, shuttle to airport is free. Dirty, walls are very thin. Noisy, there was used shampoo in the bathroom.
It was close. The guy at the reception was nice. The driver charged me to drop me off at the airport.
It was close to the airport, I really like the fact they had an airport shuttle. Close to some restaurants if you don't drive (pizza, McDonald's) Limited cable channels but for the price it's not bad
The hotel transportation was speeding and scary. when we got there we saw two cockroaches in the lobby. On our way to the room we heard some very loud sexual activity that I am almost positive was paid for. The room had stains all over the carpets and bedding and the shower was extremely dirty. Worst place I've ever stayed.
Close the airport The smell of the place
Everything. From the time we checked in to the time we checked out . and the breakfast was served and replace quickly. That there were not ice machines on each floor.
This location was fine for a quick overnight stay between flights. The location and the hotel were quite adequate and the bed was comfortable. Pizza ads were under our door upon our arrival. After a long day traveling, we ordered in, but they didn't show for over an hour and a half with a simple order, after we walked to IHOP for food. We'd suggest this hotel stop this establishment from leaving these ads. Multiple reviews online we later found showed this was a continued issue with lackluster food.
I only stayed for a night during a layover and everything was pretty good. I liked that there was a shuttle, so it made it easier for me to get to and from the hotel in a less than 10 minute drive. The front desk people were all very nice and helpful. It would be helpful if somewhere on the confirmation email it emphasized that the shuttle had to say HOLIDAY INN and SLEEP INN in order to get in. Another lady and I were upset as we had to keep asking different shuttles which one would take us to our destination. It was a late night when the shuttle driver picked me up so I understand he was probably tired, but he did not have to be so rude. Instead of getting out of the car or rolling down his window to talk to me, he used confusing body language that I did not understand so that seemed to upset him. He did not greet me or say anything when I was in the car. I put my bags away and took them out of the car without his help. Besides that little incidence, my stay was great. I would definitely return again during a layover.
Breakfast The airconditioner don't stay on and takes too long too turn on soo cann't sleep good
Shuttle Driver from the airport was extremely nice, told me places to go and visit. Very professional. Breakfast in the morning also a nice point. Nothing...
The confort n price
Clean and nicely designed General Manager was a bit snippy
I like that the shuttle van picked us up from the airport and gave us info on how to get to the port of Miami for our cruise. The staff was very nice and informative. The breakfast should include eggs though, other than that, everything was great!
Comfortable No shops nearby
Close to airport. Shuttle service very good Sub par rooms. Unfriendly staff
The breakfast was very good and the staff and the frontdesk Shuttles from the hotel to aventura Mall and beaches and some more information what the amenities are when you're staying at the Hampton
The stay was pleasant, quiet and uneventful. Thank you! NO!
Excelent location. Close to all major shopping areas. Confortable beds. Good breakfast. Shower could be better