The staff were helpful in upgrading our accommodations after we expressed disappointment with the room we booked. (See below) The hotel is misleading in what it advertises as a "junior suite" for which they charge $50 extra per night. It is not a suite. It is just a large room. And it's not even good extra space. Just an oversized entry way and an extra strip of space between the bed and TV. Also, when i booked, there was no mention that the room didn't have a window to the outdoors; just an atrium view. Definitely not worth paying for. But the staff was kind enough to get us a better room. Apparently they've heard this complaint before. My biggest complaint is with Kayak/Orbitz customer service. The first person I called was helpful, but got disconnected. The second argued with me and then refused to escalate me to his manager. Instead he tried to transfer me to the hotel, but nobody answered. I called back again and asked for a manager at Orbitz, but nobody answered there either. I wanted to reward Kayak with the booking since I used their service to find the hotel, but I will never book via Kayak again after that atrocious customer service.
The new rooms were beautiful and big! Very European. I Liked the new design and layout. Bathroom was fun to try since it would be impractical in one's own house! Decor and colors were soothing! The chair in the new room was not very cozy and comfortable. Something softer would be great. Also, the towels are a long way in a cold room from the shower. It would be great if there could be one of those towel warming racks on a nearby wall. Maybe at the other end of the tub - it would be closer!
We went there for a bachelorette party - The front desk was able to get us in for early check in so we could decorate the room, and the customer service was OUTSTANDING. Hotel is beautiful - Will definitely book again
Staff was friendly and helpful. We had breakfast at the restaurant and it was excellent!
I liked it that even though I booked the reservation online and they had no record of my reservation when I checked in, they found a room for us and upgraded us for a minimal charge. They were very accommodating and apologetic.
A modern contemporary room. Comfortable, stylish and right downtown. We walked to events and resturaunts during our stay.
Nice rooms with modern fixtures. My favorite was the lighting in the bathroom Parking was TERRIBLE. I was not notified of parking arrangements for guests during check-in
Location,staff,quiet Room starting to look worn. Bedside lamp needed new bulb. In room coffee maker full of scale deposits and would not heat properly. Maids cart parked in our hallway overnight in front of open service room door. Many carpet stains.
The room was clean, modern and pleasant. The amenities current and thoughtful. There seemed to be a lot of noise that traveled into our room from the hall (loud laughter from a group roaming the halls at 3AM) and I could hear the unanswered alarm going off for an hour in the neighboring room. We were in room # 717.
Design, very comfy bed, wonderful bathroom, great room service No in-room movies (contrary to advertisement), Internet was down whole first night (also contrary to advertising), maids come into the room early despite the "do not disturb" sign...multiple times both days we stayed, front desk help was apathetic and snarky.
Modern. Great hip design Was all good
Hotel was clean. Workout facility and swimming pool was great, but I do agree with other reviewers that the chlorine made my eyes sting. Location was great. We pulled up and the valet told us of a parking ramp attached to the sky way that offered cheaper parking! So kind of him and it saved us $20. We could hear normal conversation through the walls and ALL the hallway noise. I have had quieter rooms at a "non-luxury hotel". This hotel promotes itself as luxury hotel, but we have stayed at Hampton Inns that were so much quieter. I honestly prefer the Hampton Inn over this hotel.
Convenient location, right next to the light rail makes it easy to get to and from airport, mall of America. Right downtown near the stadiums and great restaurants. NA
Very modern and clean. Very comfortable beds. Great location to be able to walk around to downtown locations. Parking was expensive especially for a one day stay.
Very nice and comfortable. Rooms were inviting and home like Our room had some things left behind in the dresser that weren't to appealing.
Clean, quiet and comfortable hotel. Expensive to park, if you are driving.
Staff was friendly. Bar staff was fun. Convenient location. The cost if the hotel was great until you realize that parking is not included. Valet is $40+. Most offer thato with no extra cost or a much smaller fee. Parked on my own to avoid that, and it was still $20 overnight fee.
Near every fun thing I N downtown Mpls. Parking
Comfortable bed and clean room The TV and most of the lights didn't work. I called the front desk twice and both times they said they were sending a tech to fix it. No one showed up. I then walked down to the front desk and asked, they said there were sending someone up. No one every showed up. Had to watch football game at the bar.
I just loved this hotel it is close to everything. A convenient walk from the light rail and Nicollet mall
The lobby and restaurant are in a beautiful old bank building that has been restored. The rooms are modern and clean.
We were in town to attend a Twins baseball game, so this was a perfect location to walk to the ballpark. It's also close to a lot of great restaurants and other downtown activities. We came back to the hotel for nightcap and the bar had already closed down. Other than leaving the property, we didn't have another option. It wasn't even midnight on a Thursday night. Seemed odd for a downtown hotel.
The room was decent and clean. Fairly close to downtown Minneapolis attractions. $200 extra held upon check-in for "incidentals". Parking is extra $. Fees upon fees upon fees for everything you can think of. Don't even bother with room service.
Great atmosphere & friendly staff. Great view of Minneapolis & location was convenient with great dining nearby. People on the floor were loud & the room we had (a corner room - 2012) allowed all sound through the walls. We could hear every door opening / closing & noise from the hall. Cannot recommend for weekend unless you do not plan to go to bed until after 2 am
The modernization of such a iconic building to such a high standard of luxury! The staff was encredibly acommidating during my visit! Nothing
Friendly staff, swank bar in the lobby and on the 27th floor. Free trip up to the museum and observation deck on floor 30 Awful view of the HVAC equipment for the restaurant below. Smallest room on the second floor.
We greatly enjoyed the luxury and "exotic" prohibition feeling. Everything fit a unique theme throughout the hotel. The design and architecture was beautiful. Fortunately our young child travels well and isn't a screamer so we didn't have any problems settling in and giving her a bath and relaxing. We were welcomed without judgement which was very nice given our 1 year old child. The mini bar was outrageously priced! Lucky there are plenty of shops and places down the street for food and goodies.
Steeped in history, yet brought to modern standards. The shower stall was great, and the photo booth in the lobby was really great to get some shots once we got all dressed for the party. Keys Cafe is right next door for breakfast.
I liked the decor. The vibe was fun and youthful. The room was decorated nice. Asked for a room with a view and got the 5th floor. Wanted something a bit higher in a 28 story building.
Broken sink, bad view, overpriced, non fitted sheet, small, everything costs extr including wifi
The location was great and surprisingly we were able to find street parking without any difficulty. Our room was small but very comfortable. We loved the shower, had a nice view and lots of sunlight pouring into our room. The lobby area was dark and very noisy especially in the evening. More of a personal preference but we didn't like the pink lighting and overall dark ambiance of the lobby area. We got the sense that the target clientele were young millenials.
Nice lobby and lounge area. Convenient restaurants either in the same building or walking distance. Museum/ observation balcony. Our room had poor lighting, furniture had scatches and chips. Paint on wall was cracked in the bathroom. The lounge turns into a club at night with lots of drinking, it's very loud. We had a hard time sleeping due to the number of drunk people there. We had to bring ID to be in the lounge and the bouncers were really rude.
Location is great! Cool view. Good historical place. Easy to walk to places you want to go. No in-room coffee. I know - details, but....
If Tom Haverford from Parks and Rec made a hotel, this would be it. A bit over the top in a few ways, but you love it all the same.
Great location, steps away from anything worth doing in Minneapolis. Friendly, helpful staff and a cool atmosphere. Keys cafe and Manny's are both downstairs. Stayed in what they call a cool corner room, so there was a decent view. For a place that considers itself an ultra-cool luxury hotel, it was disappointing. Pretty basic room (bed, desk, TV, etc), but burnt out lightbulbs, chipped mirror, pealing paint, our floor (10th) smelled like a deep fryer, and everything costs extra (e.g. Wi-Fi is $13/day). After paying so much for the room, I expected better.
Great location. Skyway and downtown stores & restaurants super convenient. Clean, light and airy. Giant windows. Great beds. Shower leaked and cupboard door fell off despite being fixed once. I was never told the price of parking. Last year it was free. This year it was $22 a day. Would have like to have known. High cost for in room Internet.
Room was clean, nice desk, updated furniture Shower did not drain, bed was curved (so not flat), and the Internet is not free...
The staff was incredibly helpful and polite. Our room was spacious, clean, and very comfortable. Was fun being able to stay in downtown minneapolis within walking distance of anything you want to do for nightlife. Can't think of anything negative.
Location is great close to Target field and Target Center. AC in the room was terrible room was hot and uncomfortable.
The room was nice. Good desk, big tv, mini bar and really nice bathroom. Bed was ok. The view was just of the building across the way. No pool for guests.
Staff was friendly Clogged sink/then toilet clogged and that wasn't fixed for 12 hours /tv didn't work/glasses not replaced/towels had stains/no fridge where fridge was meant to be/ no offer to move us or compensate us for inconvenience
Beautiful, comfortable rooms with amazing city views. The breakfast suite had beautiful views as well. Room service was extremely fast. Parking fee, even though the website said included. Breakfast needed far more selection. Minor complaint: Would be helpful if the room had USB charging ports for cell phones. Most hotels include ports in their lamps or alarm clocks.
Parking is inconvenient
Nice staff, bigger room, city views, location, nice bathroom The double beds are extremely small! The shower doesn't seal so floor was wet after shower. No bath.
Great view Great location Very quiet Clean It was probably 60 degrees in the room. The thermostat did not work. They ended up giving us a small space heater, which was hardly sufficient. If you can imagine, when you are miserably cold it's difficult to enjoy anything.
Staff, location, room Broken sink
Great views, nice room. Room windows were drafty, hotel staff seemed generally clueless about their own hotel.
staff was great overall clean bathroom stink long way from parking garage
Felt fancy, drove up in my muddy f250, looked at this crazy redneck like I was out of place. Had them valet that sucker right on the spot, smiles and friendliness (easy and fast) "that what she said" , had a greeter summon an elevator and direct me to the 5th floor, jammed to some dope elevator tunes. Got to the front desk, a little backed up , the fancy fancy platinum members line was bone dry, guess I wasn't that special. Cutie behind the counter was polite and humorous. (Received the cards) bam elevators, bam at my door on the tenth floor, bam key swiped, and then..... You got to set your expectations on size low, Immediately my buddy had to rub in my face "way to go on getting the smallest room bruh" I replied "ST@#" started getting ready for our concert, I then call the frount desk and ask for one of them rolly beds, "yes sir we will send it right up" bam problem adverted, took an hr to get all ready (bruh was being a pre- donna ) still no bed, phhh we gots to go so they will come drop it off , so we leave ( fast forward through all the dark/IPA non hipster beer fest, eye melting, ear penetrating, mind blowing sounds of senses fail/sum41 and post game pizza at louches) drunk walk back from all that madness, get to the lobby and apparently Vinilla Ice Ice baby is staying there to and had all his groupies waiting down there for them, a couple girls come up to my buddy and ask "do you know which room he is in?" That playa was all like " yeah follow us we just ran to get Ice his "stuff" " up the elevator and to the door *fist bump* open the door......just the small room, 1 bed (no roll out) SMH. Called front desk again "sorry we are completely out" nooooo! I called shotgun so I was legit, buddy froze on the floor, at 3, 5, 8 am sounded like someone was banging on our door, royaly pissed me off, (no one was even there!?) after the second knock and my friend slowly dieing of hypothermia we called and asked them to send up pillows and blankets, got them , bro was no longer a popsicle. Woke up called the manager/ now we all good, I would totally stay here again when I'm downtown!! For realzies!
Walking distance to a lot of attractions. Very friendly and helpful staff
It's just not worth what they charge. Front desk operations has nice people but not wait lines are long. Noisy and hard to sleep. Beds need to be replaced.
Friendly, helpful staff, comfortable, clean room Confusing parking arrangement
Long walk from parking garage
Convenient location, friendly staff, clean, quiet room. Overpriced for the size of the room, which was fine because we weren't in it much, but it really was tiny. Great view, comfortable bar/lounge area and great spot for walking downtown. Garth Brooks
great rooms, great service, great location
Discreet hotel, therefore very secure. Friendly, knowledgeable staff. Rooms light and airy with comfortable beds and every comfort. Best hotel that I've stayed in in Minneapolis.
The staff were extremely friendly and the atmosphere was great.
love the location in downtown Minneapolis, and the bars and restaurants near the hotel are great. Location right off of first avenue. I think the area right next to the lobby leading up to the skyway was under construction, kinda unattractive but no big deal. I will stay here again.
My wife and children were in town to go to a Twins game. Chris at the front desk relized we were there for the twins game and moved our room so that our boys were able to see the stadium from the room. Thank you Chris and thank you Graves hotel. Nothing
Location Business center was expensive and slow. Only 1 of 2 computers actually worked.
The atmosphere and location If you do self park it's a bit confusing and inconveient.
THe room was quite nice & a good size, breakfast delivered on time, cleaning staff particularly pleasant. There was no tub in the bathroom & no bathrobe.
Loews Minneapolis Hotel completely blew me away during my stay this past week. The skyscape view was incredible, and the hotel is perfectly positioned around a ton of awesome shops, restaurants, and venues for those who get time to explore. The front desk and Star Service staff were unbelievable. I've been to hundreds of hotels in my professional lifetime, and Loews ranks among the very best hotel experiences I've ever had. Even the valet was amazing--that's hard to find. The morning breakfast buffet was overpriced for what was offered. I'd suggest discounting the $20 buffet price for those staying in the hotel (perhaps if they're willing to charge to the room for verification).
Our room was nice, but the mattress on the king size bed was old and springy. Also, the previous occupant of the room had set the alarm on the ipod docking station, and we were woken up several times before we were fully awake enough to turn it off. Way to expensive for what they have to offer. Valet parkin was 30 dollars a day!
The staff was attentive & very courteous. The beds were sooo comfortable. The food was great and the bar went out of their way to meet our needs. Did I say the staff was attentive & courteous? Had a great time at the Graves 601.
Comfortable bed $35 for parking
The staff at the Grand were so nice, polite, and helpful. Room service was lovely and fast. The rooms are spacious and very tastefully decorated, and the beds are fabulously comfortable.
Nice appearance. Classy looking ,
Polite, friendly staff. The room was clean, comfortable, spacious, well appointed, and tastefully decorated with a deft combination of nostalgic old world grandeur and modern touches. The hotel is connected directly to the Minneapolis downtown skyway system. Public garage parking is available right across street (for a fee). Valet parking is, of course, available as well. Room was not available at the designated 3pm check-in time. We were on a tight schedule and needed to check in at 3pm to get ready for an event. We had to decide between trying to book another room at a different hotel or accept a different room here. We chose the later. The room we originally booked had an exterior view but the new room had an interior view of the "Atrium." Calling the dank, unlit, barren cement hole in the middle of the hotel an atrium is putting on airs, to say the least. We chose to keep the curtains closed rather than stare across the desolate blight into another guest's room a scant 15' away (and, presumably, they into ours). The bathroom sink was clogged. The timer for the mirror defogger was broken. The HBO cut in and out and was unwatchable (not a big thing for us, we didn't come to watch TV... but still). There are no coffee makers in the rooms. There is coffee in the lobby but when I went down to get some at 0830 there was no creamer left. I would have informed the desk but they were overwhelmed with guests checking out. Overall we enjoyed our stay but between not getting the room we booked, the minor annoyances with the maintenance of the room, and the lack of coffee -- a basic staple of any luxury or boutique hotel -- we don't think we would stay there again, especially when there are so many other comparable choices nearby.
Individually welcome by Front Desk staff, Manager on Duty and Maintenance personnel. A+ T.V. In bathroom nice idea. OLD CRT tube t.v. In bathroom not connected to cable, not nice.
The front desk was really great. And I liked the list of things availablr if needed. We took advantage of the Keurig. I liked the style of the hitel, pretty chic. Also, the location was awesome. I also loved that I could control the heat in the room myself. I didn't like that there was no hot tub in the pool area. When I'm paying that much for a hotel room, I expect a hot tub. The blankets weren't very warm or comfortable. I expected a cozy, luxurious room and got a nice but kind of a cold lonely feeling room.
Everything. Amazing staff. Fabulous and luxurious room. Can't wait to visit again
A bike in the lobby you can borrow
Comfy bed. Extremely quiet rooms and great soundproofing. Wonderful facilities.
Very comfortable bed. The lighting in the bathroom.
The front desk was very attentive. My "loud" neighbors who I couldn't even hear were getting a noise violation, but it wasn't the neighbors who woke me up, it was the guard knocking on their door. I was quite unhappy with that guard. We were in a secluded area of the hallway, but it wasn't the neighbors who woke me up, it was the security guard. The extra fees---parking.
Service was excellent, friendly staff! We have a 7 month old so a microwave would of helped us with heating up her formula. Microwaves were not available to us.
Water in the room would be nice
How nice the hotel was and how comfortable as well. Front desk was very attentive and always took care of my needs! Expensive parking. Also there was a large hair in the bathtub when we arrived. I was supposedly right next to the "loud" elevator but did not hear it once! Overall a very nice stay.
Clean, friendly staff, decent restaurant attached, walking distance to other fun places. In room amenities were in the lower side compared to other hotels in this category.
Very clean and very helpful . Enjoyed our stay
Location and the door man. The room is a little run down. Towels are old. Tissue was not soft at all.
Staff were very friendly and helpful. My room alarm went off at midnight. Preprogrammed. I did not check it or set it before bedtime.
It was clean and quiet. The staff was courteous and kind. The parking ramp was convenient but very cramped for a Yukon.
Gym Facilities are good. The hotel is close to all main attractions, so you just need to walk around it.
The proximity to downtown and shopping was good Parking a rental car was expensive
Man at the front desk was very nice and professional. Location and security of building was also great. Houskeeping used our personal bathroom and left their feces in the toilet. Was going to tell front desk but slipped my mind at check out. I dont want this person fired but I do agree this is incredibly unacceptable.
Very modern. Great style and terrific service! Marin is a great restaurant!!
Great service all the way around. Bathroom was horrible, no counter space and the sink was leaking into the floor.
Shower was amazing and outdoor bar was beautiful. The mattress was incredibly soft, not firm. D'Amico food was fair - very surprised by that!
Lovely clean room, nicely designed and laid out. Noise from street, noise from hallway traffic.
Free Breakfast and Great location $13 dollars for parking
This guest did not leave comments about this hotel.
Great location! The hide-a-bed was VERY uncomfortable. The furniture was in poor condition.
This guest did not leave comments about this hotel.
Everything was clean and the room was beautiful. A great location in the city. The staff at the front desk were less accommodating than we had hoped, as we used a different payment method. Our daughter paid for the room via fax. We were also unable to sleep, there was a horrible banging noise coming from the refrigerator all night.
Very clean; good breakfast buffet No towels in exercise room; expensive parking;cheap blankets
This guest did not leave comments about this hotel.
Excellent accommodations, friendly staff and a location that is within walking distance of concert venues, stadiums and theatres. Everything was great.
Comfort and a great location.
This guest did not leave comments about this hotel.
The location of this hotel is wonderful. In perfect walking distance to lots of shopping and dining and easy self-serve parking ramp. The complimentary breakfast was also good. The internet did not work properly and kept disconnecting. Also, the heater/AC unit did not work in our room. We tried many times to adjust the temperature but we couldn't get the unit to work, it remained at 76 the entire visit, which was a bit warm.
This hotel was very nice I would stay here again. My only complaint is that we went with a group of friends and had multiple rooms. We showed up an hour early for check in and they told us our rooms weren't ready. That's fine, I knew we were early. But the receptionist said I will have your rooms ready in 45min we are getting them all by each other. So I asked if they had a place for bags (we only had 4 small ones) She said the room was full. So we had to walk them all the way back to our car in the ramp. We then came back 45 min later. We felt with a different receptionist who said if we wanted to wait another 30 min he could get our rooms all by each other. We were there for an event and already running late. So we opted to just get 4 rooms anywhere (we thought that's why we were waiting the 45min first of all to get rooms by each other) I also noted they had taken other people's bags into another storage room and had people bags behind the reception desk....
Great spot, right next to everything and has a nice ride just outside if you need to get anywhere else downtown. Can walk to just about anywhere from here. Beds were very hard, my back killed the next morning. Put a pillow under you knees at night and you'll probably be ok.
Great location by baseball and basketball arenas! Nice breakfast each morning that is open late.