Very good location and helpful staff. Terrible coffee served at breakfast.
Location, fenestration, balconies
Very nice hotel in an old building with central location very close to the port and with moderm clean rooms. Affordable price (had a promo of 119 EUR for double with breaskfast). No minibar.
The location is outstanding, the staff is extremely kind and friendly, and the room was spotless and comfortable. We showed up right when the weather turned bad, and the front desk attendant offered us umbrellas whenever it was raining out. It is a great hotel for a weekend break, as the facilities are great and you can stay without much fuss. Check in and check out is simple, and there are several parking garages, with a hotel discount, located nearby. The room was smaller than we expected, but comfortable.
The hotel is clean and comfortable and one could not imagine a better location. Also, we were able to check in at 8 a.m., which came in extremely handy. A little fridge in the room would have been welcome.
Ideal Hotel to discover Marseille
Very helpful and welcoming staff. Good location of hotel - right in the old port and beside the metro station.
Location, price Tired decor, musty, air con not very efficient
hotel location it needs renovation
Great location! Right next to the Harbour, opposite the tourist information, real close to metro and bus stops. Free wifi worked well. Bright and clean, bathroom spotless, showerhats provided. More expensive "superior room" was still ridiculously tiny (just enough space for double bed) and so were bathroom and bathtub. Check-in assistant hadn't read through my booking because asked for payment of breakfast although I booked all inclusive and wanted to give my girlfriend and me (female) a room with twin beds altho I had specifically asked for one big bed. Homophobes. Breakfast lady almost denied access to 4 people who arrived at 10h03 and 10h08 instead of 10 sharp - no sense of service whatsoever! After complaint, I was even told that if the buffet is until 10, you do not arrive at, say, 9h50 but before. I wonder: Why not?? 10 is still early for a holiday breakfast. Buffet was ok but not worth 10euros. Try café "a Cup of Tea"!
Excellant location Very poor decor, carpets etc
The location was great. Easy access to everywhere and the staff were very helpful.
The location, just next to the Vieux Port, is really amazing. The room was extremely small for the price we paid, without any kind of view (does "courtyard view" means facing a wall and no light at all????) and not very comfortable. Moreover, the staff was quite unfriendly.
Desk staff were extremely helpful and friendly. Room was small but very beautiful. Highly recommend this location.
The location was fantastic. Easy to walk around the port and surrounding area. Lot of choice of restaurants nearby Cost of wi-fi access. In 2008 this really should be free in a good hotel.
The concierge was very helpful in helping us find a good 'bouillabaisse' restaurant and making the reservation. Nice and pro
Good hotel. Very clean. Just in the center of Marseille city. Beautiful view of the Vieux Port.
They upgraded us from a city to a harbour view room - really impressive vista and absolutely worthy the extra rate if you are booking. The hotel has retained its original character and we were surprised on the up-side. All was fine
Location. Great room with view overlooking harbour but with really effective soundproofing. Large, firm bed. Nothing.
Location, excellent room, nice bar area
Efficient, friendly staff Quiet room Fabulous food (room service and breakfast) Bar and breakfast room views Everything we needed including WiFi Had to leave
Port view Elevator less
Friendly staff, good buffet breakfast,great view over the old port. Location was great - in the middle of everything,many restaurants & wine bars right outside the front door.convenient starting point for many of the sight-seeing activities. Room a bit small, but comfortable
It was close to the metro. the elevator starts on the 1st floor so it is difficult to retrieve your baggages. The rooms are carpeted and people are allowed to smoke in them, so they have a musky smell. we also had no sunlight in the room although this meant that we had little noise as well.
Excellent location!! very kind and helpfull staff, very clean and confortable room!
The WiFi is advertised, but the speeds make it pretty unusable - could barely check email.
The magnificant view of the harbour The breakfast was served in a rather dark room
Central location overlooking the old harbour. A good standard 2 star. Lack of advice on where to park at time of booking. There were garage parking facilities nearby which had we known, would have made parking easier
Excellent location, good night of sleep because of the quality of the beds. Good shower Nothing
hotel stuff are really nice and helpful. good location its not very confortable, the bed
we had a very nice, larger room. The desk staff spoke excellent english and upgraded our room and gave us some very fine sightseeing tips.
the excellent location and comfortable and relaxed atmosphere
The hotel is fantastic.
The room was very large and had a lovely balcony that looked over the dock for all the yachts.the bathroom was clean and large and had a nice hot shower. First impression from the street were not encouraging as it looked very dirty and there was a lot of rubbish in the street but it is a lovely hotel once inside.
Yes very good position and comfort
The hotel was very central but quiet. It was very close to transport links, shops and the old port.It was an excellent base for a holiday. Yhere was no A/C in the room.B/fast very expensive.
The croissonts. Room cleaning was not done on `one day and we had to remind staff late in the afternoon.
The hotel is an excellent location on the Old Port right next to a Metro Station. The superior room was spacious and beautifully decorated. The view from the room was magnificent, morning, sunset and evening! The included breakfast offered quite a variety for the traveller. I'd highly recommend this hotel. Some hotel staff were extremely accommodating, especially when we were trying to travel during the strike in France. The night staff person was not very helpful so we did not know our train the next day was cancelled until the morning staff checked for us.
we got a nice big room with port view, the hotel has a great location! no parking in the hotel
Location and view
Location and view Small fridge
location, excellent internet access AC was terrible but staff moved us (lost waterview!) to newly rennovated room with great AC
The location of the hotel was very good and the view from our Club superior room was beautiful. The coffee during breakfast was exceptionally good.
Fantastic location, nice views from the rooms with balcony. Nice vintage 50's look
Staff did more for ouer comfort and pleasant time in this hotel. Fantastic location and good price, good breakfest.
Fantastic view of the old port, very nice staff and free wi-fi (which works great). No room service for diner (but enough restaurants close by), for 180 € per night this should be a service...
The hotel was in an excellent spot and was excellent value for us, just the job for a base to explore the city, buses boats and Metro all within a stones throw. We stayed in a top floor room so any noise didnt bother us either. The staff were very helpful and friendly. The view was terrific The bathroom could do with more extract as it got very steamy
Good location Breakfast was a lot of money
Extremely clean. Just what we needed. Walking distance to main areas.Staff and location were fabulous. We speak French however it was great they spoke English to us. We had such a great experience we asked them to book the hotel at the airport for us. Too short a stay.
We understand the hotel has been partly refurbished. We stayed in a re-furbished room. We were very impressed by the design, style and comfort. It was very tasteful, spacious, clean and stylish. It said 'class act'. Ours was a dark, internal facing room but was excellent. Full compliments to the commissioners/designers: you have done a very good job. Very highly recommended. The inside is very nice. The outside space is pleasant but does not stand out from its surroundings, some of which are a bit tacky (McDs)
The view although somewhat restricted. Clean. Staff was helpful Booking.com implied that the hotel was very near the Grand Tonic, however after walking about an hour we ended up getting a taxi. So this is not about the hotel, but better direction instructions could have been given. Roller bags don't roll easily on cobblestone streets.
The bathroom looks upgraded and chic.
The Grand Tonic Hotel was excellent because of its central location , size and comfort. The Staff were friendly and helpful. We would recommend it and stay there again if visiting Marseilles. Thank you.
nice clean modern hotel, breakfast should be included with the rate though
The hotel is comfort, clean and the situation is marvellous.
room extremely clean, helpful staff when asked about maps and places to visit
Clean, safe hotel. 24 hour front desk. helpful staff
Very central and great for the Metro Good food Great service
Location of the hotel, good value for money and quite a stylish interior of the room.
Good location. This place doesn't even look like a hotel when you walk in the door. The lobby looks like a walk-in closet. The hallways resemble an old apartment building. Once we checked in, we managed to fall asleep on the old, springy mattresses only to wake up to the sound of water dripping inside the walls. As I was searching for the source of the water, I noticed mold was covering the ceiling area directly above the bath. The front desk agreed to look into a new room for us, but we'd have to come back an hour later. We were given a new room and we were excited to finally shower. We soon lost that excitement when we realized there was no hot water and the shower was designed in a manner in which water could not be kept in just the shower area. Thus, the bathroom floor was soaked. We assume this is what causes ceiling mold in the shower area. Luckily, we got to walk our soaking feet out onto the nasty, long carpet right outside the bathroom door. I wonder how many other guests have had their soaking wet feet in this carpet. Gross! This place was horrible. Don't do it.
In fact we did not like much about this hotel and stayed only one night instead of the week we had planned. There was no where to unpack our clothes. The kitchen did not have a coffee maker. The internet in the room did not work.
The location of the hotel is fantastic and is literally seconds to the bars/restaurants that line the port. It is also within walking distance of the main shopping area! The standard of cleanliness was high. The windows are thin and the street can be quite noisy.
Location - it is in the old port near everything. It has kitchen and everything needed (except teapot... why?) It was claimed that it has "port view". Unfortunately "port view" was half-meter-between-two-buildings.
This is a simple hotel with basic facilities, clean and excellent location Very limited breakfast, very very poor sound-proofing and no english television stations.
The personnel was very friendly and helpful. Excellence location by the port. The rooms were very clean. Free wi-fi internet. Breakfast was poor: no cheese, no ham, no fruits. Sometimes during the night, it got noisy from outside (perhaps not good soundproof windows?) . Unfortunately the view on the port is blocked by some other taller buildings in front.
near to port no mini bar, too small lift, no safe box
Location, reception open 24h, friendly staff poor internet connection, elevator only from the second floor, room could be renewed.
excellent location, just next to the morning fish market, restaurants and shops! very nice and helpfull personnel!
Very welcoming and comfortable. Coffee facilities were welcome. It's unusual to have comfortable pillows in a hotel - yous are!
very friendly staff (1 of the receptionist girl can speak Russian), super excellent location, port nearby, cleanliness of bedroom, many channels on TV (even international), very quiet, creative design in the whole hotel.
Sehr sauber. Top Lage. Zimmer relativ klein, aber ausreichend.
The attitude of the staff on the last night of our stay. A 24 hour hotel normally has a 24 hour bar but we were refused service on the last evening by the night porter
It's location was superb and surprisingly quiet. Rooms a bit small and dark, but good bathroom (smelt a bit) and we enjoyed the 3 days we spent there. Good friendly staff. Need to carry bags up to the mezanine level to access the lift (elevator). Bathroom a bit smelly.
Location dark rooms
The friendly people at the desk
Close to te Vieux port, close was parking place (10EUR per day), after checking out was possibility to let baggage at the reception, great people at the reception -
It was so convenient for all the old port activities and for great restaurants and shopping... we fell in love with the place and with each other....
Excellent location, very central in a shoppingstreet, good isolation, so no disturbing streetnoise, close to the old harbour and the Place aux Huiles, rue Sainte with many restaurants. Very friendly and helpful staff. Oldfashioned look of the reception area and breakfastroom with hardly any daylight.
responsive staff, exellent location, free wi-fi
Location... freindly staff... we came back for one night after a few days elsewhere, and they gave us a free upgrade to a superior room which was wonderful. No carpark... but not too much of a hassle as carpark close by
The facility in general was lovely. The cleanliness of the room was a bit shocking, but in a good way. The staff.
location was good, staff were helpful
Good location and comfortable rooms
The location was excellent, the staff very friendly and professional. The room was spotless as was the bathroom. Appreciated the toiletries provided. Lack of parking, but not that big a problem.
The staff were very helpful. Location was near where I wanted to be. Small room, but it is Europe in a large city. Not very comfortable bed.
Nothing good about St Louis, It is old, cramped, inaccessible with nowhere to park.
location.good breakfast. Shoddy furniture in room. Dirty floor with broken cracked tiles. Bed dirty with previous occupants hair everywhere. Shower hanging off wall. Several lights not working. All these points were reported on our first morning but nothing was fixed. We both suffered serious bites and suspect bed bugs.
Location. Room was generally good. The pillows were square in shape - awkard shape as most pillows are rectangular in shape. The bathroom shelf was positioned improperly such that it was sloping downwards and your things would slide off and fall into the sink when placed there. The toilet roll holder was positioned such that it was difficult to reach the toilet roll. The bathroom scale provided didn't work.
Hotel has all the character in the world! Excellent location, spacious rooms. Good if breakfast was included in room price
I only had one blanket and no additional one available in the room. It was quite cold in the night. Plumbery not very efficient. Difficulties to have regular hor water.
The staff were very friendly and helpful. Great central location and clean, comfortable rooms. Unfortunately we had no hot water for two days that we were there. However, they did give us a discount and free breakfast to compensate us, before we even asked.
It had been recently renovated. The staff were friendly and english speaking. Very centrally located. There was no remote control in the room.
The hotel was full of character and had a very sophisticated charm for a small, 3 star hotel. We were extremely impressed by the facilities and extras available in the room, considering its extremely low price, such as a radio with ipod docking, large flatscreen tv, lots of extra blankets and pillows, soap, shower gel etc. The room itself was stylish, big and generously furnished with a wooden four-poster bed and several chairs, chests and tables with ornate finishings, as well as 2 balconies! There was no hot water left by about 9:30am - the only thing to taint a really nice stay.
The staff were really friendly and the hotel was in a very central location. Room was charming and had a nice balcony with view towards the port. Great value for money. I would stay there again.
the TV does not work....
Hotel staff was very helpful providing public transportation information. Due to the central location almost everything is in walking distance. Bad odour from shower drain.
Good location, good hospitality, good price. Room is large enough and equipment is sufficient.
The hotel is in a good location, just a short walk to the old port. The decor was dated and worn and the room lacked any kind of ambiance or charm.
The staff were very helpful.
very close to the city (+ in the same time not noisy) breakfast (and room for it)
A good value in a great location, 10 minute walk to the Port. Rooms are a bit small.
The location was quite good, and one staff member at reception was helpful in giving us tips on sightseeing (I stress one staff member) When we arrived we were quite shocked and disappointed to learn that the reception area also contained the breakfast room. However, during breakfast the next morning we also discovered that the receptionist also was responsible for the breakfast area. There was even a sink behind the reception desk where the receptionist could be found washing dishes by hand. On the first morning the woman on duty tried her best to juggle this as best she could. However on the second morning, we arrived to find the tables uncleared, very little food left and unsatisfactory service. We had to literally ask for a glass, a cup, a knife, for some milk etc, which is totally unacceptable in an establishment which claims to be a hotel.
good location near the Old Port which is where we wanted to be It was on a very busy street and I imagine on the weekends it would be constant traffic
the location the small lobby and breakfast room
free access to hotel computer
WC did not flash!
Good location for Vieux Port and access around the city. Beds comfortable. Rooms shabby and need redecoration. Toilet door was broken at the bottom and needed replacing.
close to old port and to the train station. also good for metro. tram service due to start soon and looks like there will be a stop very close to hotel.
Everything was ok, clean rooms, good staff, comfortable beds, and the very good location regarding the tourist attractions. It is a rather noisy part of town.
central location N/A
My roon was very comfortable, good location near the best shopping area and a five minute walk from the Old Port. Would definitely stay there again
It was very central within the town I think there could be tea/coffee facilities. And the food could have been better with more of a selection.
Good location, 250metres from Vieux Port, plenty of bars and restaurants nearby (including an exceptional shellfish restaurant 20metres away). We used this hotel as a base for the Rugby World Cup in Oct 07, for which it was ideal. View it as a basic B&B and you won't be disappointed, but it struggles to justify it's official 3 star rating. Old fashioned bathroom with hand-held shower in the bath, but no shower curtain so bathroom floor gets flooded
Location is petfect, but don't expect much about service
The balcony and the sight from it. Old furniture in the room.