Hotéis em Marselha

the service was exceptional

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Well serviced very comfortable rooms with very helpful staff

A little removed from town centre and rail/metro services

I was dealing with two excelent guys very kind, client focus and helpfull at every time, Gabriel and Gerie (the waitress in the morning)

The room was largeand clean, good and clean bath room, personel very nice beaches not too far

wifi out of order, far from convinient public transport

nice buffet breakfast included in package all day parking was great @ 15 euros very friendly/welcoming front desk free wifi

the room smelled of smoke, however, opening the window freshened things up beer options were limited & higher than expected @ 10euros a glass.

i liked the location of the hotel the spa

no fridge inthe rooms that was the big issue

I don't think that I booked an executive room so being given one was a great pleasure, and the balcony was an added extra

The one problem that I encountered was that there did not appear to be any local restaurants, so that finding somewhere to eat at night was not particularly easy

friendly staff and accomodating, great breakfast, good location due to bus and underground with good connection to vieux port

The staff was excellent!! The room was comfortable and nice.

Breakfast was not included and it was very unfair....

Peut etre la deco assez recherchee et encore

La proprete de la chance etait (excusez le terme) a chier! Des cheveux dans la baignoire, les wc, le lit et sur les oreiller. Le mobilier est ruine et abime. La moquette pareil. Quand en plus on se fait piquer des fringues, le sentiment reste tres negatif! Je n'y retournerai pas

rooms are smartly furnished.

desk lamp was out of order,fare's telephone lack...

The hotel is just renovated, the furniture is new, there is a nice LCD TV. They have free wireless internet. The rooms are really clean. Recommended for business trips but not for family trips.

There is no mini bar, and the drinks are a bit expensive. There is no safe box. They have no baby coats. The location is not really good except if you are travelling by car(you can go there only by bus and the buses are stopping after 9PM) and it's pretty far from the sea. The area is strange. The windows are isolating really well but still if you are sensitive you can be disturbed by the outside traffic - the hotel is close to a highway entry.

Great pool, Spa, located close to the Harbour and clean and up to date.

Location. The views from the restaurant terrace and bar were amazing and the quality of the buffet breakfast was excellent.

Rooms very clean but there was a slight smell of drains in the corridor and bathroom.

The location right on the beach in a suburb of Marseille is excellent. The view from the room and the public areas is amazing. There is even a spring coming from the sea rocks inside the hotel.The design of the hotel is very special , very modern, and include a beautifull library. A nice breakfest was included in the rate, which became unusal in france now.

The hotel charged the full amount of our stay when the room was booked (several months ago) although it was a flexible rate and not a nonrefundable rate. It took a lot of effort to get it back with the help of booking.com

The views, the friendliness of the staff and the breakfast. We were disappointed with two of the meals we had at room service but when we complained it was dealt with without a problem.

Please see above. The room was a little tired in places e.g. the carpet was worn and stained. Would have like to have seen china cups and saucers in the rooms instead of plastic cups!

Only location and nothing!

Hotel staff is false. Room ia dirty. Fleas is jumping. Curtains in holes. The Internet is very weak. Conditioners don't work in room. The pastel linen changes once a week. A breakfast poor.

very very very very very very very very very very very very very very nice!!!!!

The hotel is an excellent location on the Old Port right next to a Metro Station. The superior room was spacious and beautifully decorated. The view from the room was magnificent, morning, sunset and evening! The included breakfast offered quite a variety for the traveller. I'd highly recommend this hotel.

Some hotel staff were extremely accommodating, especially when we were trying to travel during the strike in France. The night staff person was not very helpful so we did not know our train the next day was cancelled until the morning staff checked for us.

we had a very nice, larger room. The desk staff spoke excellent english and upgraded our room and gave us some very fine sightseeing tips.

Really nice large bathroom and tub. Great blackout shades that made the room tomb-like in the morning, which was great and allowed us to sleep in. The restaurant in the hotel was quite nice and served until 10:30 which was perfect as we checked in late.

Lots of construction going on in the city, google directions were off because of the detours- either way, finding the very small sign at night was quite a challenge. Construction also going on on the hotel grounds as well as on the side streets, good to know ahead of time. Rent a small car, these streets are very narrow.

d

difficult to find

Very clean and comfortable, pool area nice including food and drink service. Wonderful view in the Vieux Port room, and large opening window very nice. Staff helpful. Breakfast buffet very good. Bus stop right next door and good bus service in Marseille. Just past lively area so not too crowded or noisy but still trivial walk to many restaurants and brasseries.

Some traffic noise, but not too bad and not unexpected for city location. Didn't bother my sleep.

To find at the right place exactly what I expected to. Perfect room organisation.

Nothing

Good location.

This place doesn't even look like a hotel when you walk in the door. The lobby looks like a walk-in closet. The hallways resemble an old apartment building. Once we checked in, we managed to fall asleep on the old, springy mattresses only to wake up to the sound of water dripping inside the walls. As I was searching for the source of the water, I noticed mold was covering the ceiling area directly above the bath. The front desk agreed to look into a new room for us, but we'd have to come back an hour later. We were given a new room and we were excited to finally shower. We soon lost that excitement when we realized there was no hot water and the shower was designed in a manner in which water could not be kept in just the shower area. Thus, the bathroom floor was soaked. We assume this is what causes ceiling mold in the shower area. Luckily, we got to walk our soaking feet out onto the nasty, long carpet right outside the bathroom door. I wonder how many other guests have had their soaking wet feet in this carpet. Gross! This place was horrible. Don't do it.

The Grand Tonic Hotel was excellent because of its central location , size and comfort. The Staff were friendly and helpful. We would recommend it and stay there again if visiting Marseilles. Thank you.

Good hotel. Very clean. Just in the center of Marseille city. Beautiful view of the Vieux Port.

The location, just next to the Vieux Port, is really amazing.

The room was extremely small for the price we paid, without any kind of view (does "courtyard view" means facing a wall and no light at all????) and not very comfortable. Moreover, the staff was quite unfriendly.

one lady at the lounge was very helpful.

The room wasn't like in the pictures. Very dark and there wasn't at all enough warm water in the shower.

discreet and efficient service. Very good breakfast. Very good location. Friendly and helpful staff. Very good value for money.

The close location to business area. And the free internet access. The breakfast was also reasonable.

Close to both the beach and the city centre making it convenient for access by bus or metro or, indeed, walking.

Provision of evening meals would have been a good option.

The location is outstanding, the staff is extremely kind and friendly, and the room was spotless and comfortable. We showed up right when the weather turned bad, and the front desk attendant offered us umbrellas whenever it was raining out. It is a great hotel for a weekend break, as the facilities are great and you can stay without much fuss. Check in and check out is simple, and there are several parking garages, with a hotel discount, located nearby.

The room was smaller than we expected, but comfortable.

Great location! Right next to the Harbour, opposite the tourist information, real close to metro and bus stops. Free wifi worked well. Bright and clean, bathroom spotless, showerhats provided.

More expensive "superior room" was still ridiculously tiny (just enough space for double bed) and so were bathroom and bathtub. Check-in assistant hadn't read through my booking because asked for payment of breakfast although I booked all inclusive and wanted to give my girlfriend and me (female) a room with twin beds altho I had specifically asked for one big bed. Homophobes. Breakfast lady almost denied access to 4 people who arrived at 10h03 and 10h08 instead of 10 sharp - no sense of service whatsoever! After complaint, I was even told that if the buffet is until 10, you do not arrive at, say, 9h50 but before. I wonder: Why not?? 10 is still early for a holiday breakfast. Buffet was ok but not worth 10euros. Try café "a Cup of Tea"!

The location was excellent, the staff very friendly and professional. The room was spotless as was the bathroom. Appreciated the toiletries provided.

Lack of parking, but not that big a problem.

The staff were very helpful. Location was near where I wanted to be.

Small room, but it is Europe in a large city. Not very comfortable bed.

Primarily selected for location and price - both fulfilled expectations

helpfullness of staff

staff was reliable and very good , easy access from motorway .

Great family menu and very kind / professional staff in restaurant. Kid games and activities+ park for children.

As with many of the hotels we stayed at in France, it could have been cleaner - epecially in the hallways and rooms.

location

room size, cleaning lady entering the room without knocking and me still inside.

the staff was great, really helpful. Was able to speak English and gave us a map and listed many things to do.

tried to check in early but wasn't an option but the staff was fantastic and kept our bags while we went out for the day. The elevator was broken when we got back to the hotel, we were asked to carry our 4 suitcases and 3 backpacks upstairs on our own.

There was a kettle in the room

The traffic noise from the motorway was very loud. It is not wise to leave the hotel compound unless in a vehicle. The staff were uninspiring and depressing.

rooms are quite spacious and hotel is easy to find (near motorways)

noisy walkways outside the rooms

Very nice staff and the cleanliness is excellent (no ice machine though).

The hotel is a 10 minute walk from the Old Port on a street parallel to Rue République, so that's good. However, the ethnic neighborhood where located is rather shoody (like a lot of Marseille, in fact!).

almost brand new (2008) with well-designed layout that included kitchenette, full bathroom with shower, and double bed

I like firm beds, but mattress was a bit hard -- as I was travelling alone, I was able to use the second comforter as a mattress pad to cushion the mattress

The location of the hotel is fantastic and is literally seconds to the bars/restaurants that line the port. It is also within walking distance of the main shopping area! The standard of cleanliness was high.

The windows are thin and the street can be quite noisy.

In fact we did not like much about this hotel and stayed only one night instead of the week we had planned.

There was no where to unpack our clothes. The kitchen did not have a coffee maker. The internet in the room did not work.

very close to the city (+ in the same time not noisy)

breakfast (and room for it)

The location was quite good, and one staff member at reception was helpful in giving us tips on sightseeing (I stress one staff member)

When we arrived we were quite shocked and disappointed to learn that the reception area also contained the breakfast room. However, during breakfast the next morning we also discovered that the receptionist also was responsible for the breakfast area. There was even a sink behind the reception desk where the receptionist could be found washing dishes by hand. On the first morning the woman on duty tried her best to juggle this as best she could. However on the second morning, we arrived to find the tables uncleared, very little food left and unsatisfactory service. We had to literally ask for a glass, a cup, a knife, for some milk etc, which is totally unacceptable in an establishment which claims to be a hotel.

Sehr sauber. Top Lage.

Zimmer relativ klein, aber ausreichend.

near to port

no mini bar, too small lift, no safe box

the perfect location, the wi-fi free Internet access and the hotel staff kindness

the stairs to reach the recedption and lift floor, but it is not possible due to the infrastructure and I read that other hotel they have no lift at all, so it was not bad. Furthermore, in the guest review was included this info so it was no surprise.

Location, fabulous, in the middle of the town.

small but cosy

it was nery close to Pulman hotel, where was congress

exelent value

the quality of claening

The location is absolutely great for a mostly affordable price. Metro and buses are close, but you're also just a stroll from downtown. The staff were accodating

The Wifi did not reach our room (Room 12), even though we were only on the first floor up from reception.

Cheap and reletively convinient. 75 euros for a four-people room and only 15 min walk from the old port of Marseille.

The breakfast is not satisfactory.