Original lobby decoration, clean room, nice view, very calm place. The staff were very kind and helpful but inexperienced and not efficient. Problematic service, needs amelioration. We were definitely expecting much better from a 5* hotel. Clearly overpriced breakfast (choice and quality: can do much better). Average SPA quality.
location, room and amenities. great business center should not charge for internet access
That it was situated next to the Rhine The extra charges, i.e. garage parking
I liked the staff ,but no free breackfast inspite of high amount of mony . The river side was boring . Nothing to do .!!
Very professional staff, beautiful hotel, clean, wonderful pool/spa area. When we arrived, they only had one booking (instead of two booked rooms). They booked us directly themselves for the 2nd room. I hope that we are not charged twice for that room.
A very new hotel. Excellent view (some of the rooms), modern and good quallity fixtures. Very well located. Excellent price/quallity Relativelly expensive add-ins (parking, breackfast, internet etc)
Nice environment, clean, comfortable & quiet The double bed is relatively small, and the bed sink a little bit in the middle
We had a peasant stay!
Nice location; great staff. Mattress was uncomfortable, it sunk in the middle.
Clean tidy good location near the train station, but not close enough to hear the noise of the trains. Staff very efficient and friendly, no problems at all.
Clean and modern, easy to use room facilities. Easy to access from the train station. Free internet access which is speedy enough for watching websites and reading news but no good for skype or multimedia Small fridge with drinks (chargeable) which can accommodate a few small additional items. Public transport (which is extremely effective) free during the stay to the hotel and steps away from the hotel entrance. Staff friendly and helpful. Access to the parking facility not clearly signposted and charged additionally at 15 euros a day - this is not clear when booking via Kayak (hotel probably not responsible for this). Visitor has to choose between the noise of the air conditioning and the noise of the traffic if opening the windows. No facility to brew a cup of tea or coffee in the room. Speedier internet access available at a charge (not tried if really better than the free one).
Great location next to the train / bus station Friendly stuff Clean rooms with comfortable beds and everything you need Wi-fi is slow and spotty
Easy access to transport means (bus and train), clean rooms. Nothing special.
Good location, comfortable beds, very clean rooms and hotel, staff was ok but could of been better. Internet was very expensive and so was the breakfast for what you get.
It was centrally located in Mainz near the Bahnhof with parking downstairs below the hotel. Reception personnel (except for Sunday morning) were not very friendly. No greeting, no smiling...I felt like I was an inconvenience. Also, I noticed there was only one towel in the bathroom for my wife and I. I called at 1600 and asked for another towel. I had to call again at 2030 because we still did not have another towel. Not a very good response for a 4-star hotel.
Good location, easy access to train station, comfortable rooms. Portions of the building can be noisy at night (street noise), when requesting an iron for the 3rd time, the front desk simply told me maybe all the staff was busy and shrugged off the service request. I left with wrinkled clothes.
The location to the railway /bus station.The staff were excellent and the room was comfortable and spacious.We were given a ticket on arrival which allowed free travel on bus and train within the Mainz/ Wiesbaden area. Bus/tram stop outside hotel. The price of breakfast.
The attitude and service of the staff was excellent! The rooms were comfortable, and well maintained. N/A
Excellent hotel in ideal location. Great value for money and the cleanest room I have ever had.
Very comfortable and clean rooms. The staff was extremely helpful and we really appreciated the fact that we were given a free ride ticket for local buses and trains to Wiesbaden.
Personnel friendly and helpful.
Very friendly staff, quiet room, fast and smooth elevator. Due to a wrong entry in the databank, I was first given a room that hadn't been prepared by the chambermaid. The clerk apologized genially carrying my bag while taking me to a new room and gave me a voucher for a free drink for compensation.
very nice staff, good location no free internet
Expensive Internet: €22/day is a bit too much.
Close to historic center and train station. Good alternative to staying in Frankfurt.
Outstanding hotel - very pleasant room within easy walking distance to main square and sights. Very good restaurant with exceptional range of food for breakfast. The quality of the food and cooking was superior to all other hotels we stayed in across Germany and France, including more expensive hotels! Very quiet room and friendly staff. A baby cot was provided for free, complete with rubber ducky which was a nice touch. Would definitely stay again.
Conveniently located for my meetings. Friendly and helpfull staff. Good looking lobby and rooms. Too quiet, no ambience, no live music.
Near the center, friendly staff
Proximity to the center of the town No free internet access and parking is too expensive!
very helpful staff, walking distance to city center,
Customer service No
The staff was sometimes really not proffessional and made the impression like they can not handle the reservation from booking.com. We had almost every day a new problem. The breakfast was simple and the place for so many guests was to small.
location, price, and the room was pretty nice too. that there was not one phone for customers on the premises. and that the doors did not have peep holes.
It was conveniently located and fairly easy to find. I also liked their energy saving technique of using the key card to activate the room electricity. I didn't like the extra expenses of overnight parking and breakfast. There is no where to park except in the attached parking garage. The discount offered by the hotel to park there was negligible. The breakfast, although very good, was too expensive for what was offered. When checking in, the staff does not inform you of little things, like purchasing the parking discount before you park or using your key card to activate the electricity. It would have saved me from having to figure it out on my own.
Excellent location. Reasonable price No phone in the room.
Very convenient location to rail station, shopping, thermal baths, and the city centre. Very efficient front desk service, calming decor and comfortable lobby.
Modern design, w/great work of space, a queen size bed, and a totally new & fresh vibe to the room w/a nice view looking down the street to downtown Wiesbaden. Location was super close to the train station as well. Breakfast was tasty too!! Great place w/an exceptionally great price!! Thank you Motel One, I'll use you again!! Have already spread the word to my daughter whom wants to come in August next year.
Convenient to downtown, shopping and train station. Internet access in room and good breakfast.
Close to the main train station
Excellent location, simple but stylish hotel, clean..perfect !!
The cleaniness of the room and the excellent buffet breakfast.
Excellent location, clean and quite spacious rooms, good breakfast selection. Underground parking lot with direct access to the motel. Lady at the reception desk was not particularly courteous.
The hotel was in an excellent location for getting to the Frankfurt airport. On a Sat am, it took only 20 minutes, door to door. Might be worse during week days.
Excellent facilities, staff and rooms. A superb breakfast and park setting.
Fresh room, top class!
I loved the park like setting of the Hotel.
Rooms at the back are quiet and larger with balconies over the huge park and great views. Lovely bathroom and interesting modern room layout. Well run by the ever-present family team. Excellent restaurant which is well worth the high prices. Location is 10 mins out of town; busy hearty breakfast with groups of older citizens..
Friendly people Long (but nice!) walk to city centre.
The size of the rooms, the beds and the breakfast. The SPA area is nice although the decor of the pool is a little kitsch. The distance from the city centre (it's a 25 minute walk) and the fact that they did not clean our room.
We loved this hotel. The staff are very friendly and helpful. There's lots to do in the hotel, especially for kids. This is definitely my 'favorite' hotel. maby thanks for a great few days.
Location, friendly staff, excellent breakfast
This was a lovely hotel, beautifully located in a gorgeous park, within easy walking distance of the centre. The rooms were really stylish with a lovely view. Hotel staff were genuinely friendly and helpful. It was a real pleasure to stay in this hotel.
The facilities. Parking.
the spa was excellent
The staff always made me feel welcome, the first impression is always a lasting impression when one is greeted with pure professionalism. The staff is just great..........................................
The design, comfort, clealiness and the good treatment offered by the staff. Excellent and valuable breakfast. The location was not good, although convenient for me.
very pleasant staff, wonderful decor, and an exceptional breakfast. OUr children were leaving to return to Canada the following day and it was a wonderful way to end the summer, lingering over a healthy breakfast with great coffee. Also, the hotel gave a marvellous recommendation for a restaurant, where we celebrated my birthday - excellent food and just a 10 minute walk from the hotel - ideal!!! Thank you nothing
Clean, quiet room. Nice breakfast.
Staff answered my question immediately about church services in the vicinity.
This place has got a remarkable amount of lovely and surprising design details. You would not expect such an island of beauty in this area at all.
very clean, good breakfast
Excellent restaurant Stairs in and out of hotel means hauling luggage. A luggage ramp would be a worthy addition.
Tea making facilities in room, central to city centre, easy access to bus routes, excellent breakfast but a little dear at €21 Poor bar facilities
Good location and comfortable room. Breakfast buffet was impressive cost of parking
Staff were friendly and efficient. Hotel was undergoing renovations and hence some facilities were not available or were relocated. Believe hotel should have informed us of this so we could have reviewed our decision to stay there. Also hotel used by air crews who are very noisy and inconsiderate.
Good breakfast and location Wi-fi at $20 a night.
They upgraded us to a river view room because we were there between the holidays. Then when they found out it was our anniversary, they left a fruit plate and bottle of wine in our room.
The staff assisted my with all my desires, and even helped arrange for a replacement rental car! Absolutely the best hotel in the region.
It's location was ideal-- Lack of use of a computer for internet. Not everyone has a laptop. Later learned that there seemed to be a computer available as airline crew members were using it. Did not appreciate the lack of knowledge about this computer and the attitude of the staff about using a computer. Was willing to pay a fee but that option not available.
Great location, easy access to Rhine River cruise departures and scenic wine routes. Mainz offers a variety of nightlife, shopping and food choices, all within easy walking from this hotel. Construction/renovation at the hotel appears to be completed. Added a very nice restaurant.
Roomy room No wifi in room unless you paid
Convenient, expensive, lifeless. Excessive changes for food. Look elsewhere.
Apart from being a wonderful hotel, I would like to state that the staff were the most friendly, courteous, polite people I have met in a hotel in a long time. They couldn't do enough to help in any situation, directions, taxi's etc and they also wished us, as Irish soccer supporters the best of luck for the game !!
Service was too good. Everything was good.
Location relevant to our destination was ideal Standard of houskeeping staff is very low
Location, cleanliness. Fitness area was small and TOO HOT.
Room comfort was excelent and good location ( very quiet )
Room very good and the breakfast is great. Good price if you book in advance.
Every one was very friendly and helpful Bar drinks were extremely expensive €7.50 for vodka and €2.50 for the coke.
Excellent value for money hotel, clean and quiet, polite staff, sadly did not get a chance to use poool and spa which looked brand new.
Staff friendly and helpful, Room big and clean enough, comfortable and clean bathroom with bathtub. No Smoking in the Hotel only outside, calm and relaxed. Breakfast 18 Euros per Person!!!!
Comfort and quietness of room, excellent breakfast and good quality food in characterful restaurant, convenience of garage parking
Situated in a quiet part of the city but well within walking distance of Main railway station and city centre
Quiet yet convenient location. Good size rooms. Only 10 minutes walk from the main station and 10 minutes to the town centre. Excellent restaurant for dinner with an interesting menu and very attentive staff
Helpful staff at reception. Excellent breakfast buffet! Nearness to railway station and other places, including city center. Access to my room via stairs to 5th floor. Lift only up to 4th fl.
great value no complant
Great location, free wi-fi, good breakfast, clean room, good value for money There was an odd smell in my room, had to keep windows open most of the time. My friends staying in another room did not have this porblem though...
access to public transport and places to eat very central hence can get really noisy in weekends.The pillows provided are really flat and for a person like me who prefer good support need at least 4.
Location of the place was great as it was right across the street from the railroad station. Only a thick comforter on the bed and you cooked with it on but froze with it off.
Everything was better than expected. Quite, spacious, lift, wireless internet, centrally located and clean. Best value-for-money hotel that we stayed in during our 21 day visit through Europe. Breakfast was superb. Nothing
It was right across the street from the train station which made it very convenient. The breakfast buffet was very good. The staff was also helpful and very nice. I wish it was closer to the river, but can't have everything.
Room was impecably clean and large, staff extremelly nice and helpful, and breakfast quite good.
Every thing , the breakfast was good the staff where very helpfull and friendly always a smile on there faces . what lovely people they are knowing my Daughter will be working in mainz quite often and i will be visiting her . I' will 'be staying at the Konigshof again . thank you
Staff charming & helpful, 24 hour check-in accommodates late arrival from Frankfurt Hahn Airport, shuttle bus drops off & picks up outside the hotel, facilities to leave luggage on the day of departure very much appreciated. Location to railway station made the Konigshof ideal as a base to travel to the Mosel or further south Not dislikes but 2 small points, facilities to make a hot drink in the room would be very appreciated or perhaps a cold/hot drinks vending machine in the hotel lobby perhaps
Thoroughly enjoyed all aspects of the hotel. Excellent staff, good car parking and excellent restaurant. I would certainly stay again next time we visit the area. No
friendly and helpful staff
The room was clean. The price was to high and it did not have any facilities. Decoration was poor.
Good location for work on the west side of Mainz with easy access to the Autobahn system. And, a McDonald's across the street, as well as a large shopping center nearby. Breakfast is outrageously expensive. High cost of wireless.
No coffee machine in the room with complimentary coffee for "early risers" like myself.
all newly renovated and refurbished in an industrial area, not suitable without a car
that wifi internet was an expensive add on.
No iron/ironing board, staff had problems supplying one
Easy parking. close to bus stop to town, friendly staff It was a little hard to find - signage was poor
Clean, comfortable and modern. Easy free parking on site. No Tea / Coffee facilities in room. Breakfast an expensive option at Euro16.
I think the Breakfast was the best part of my stay at Contel along with the view from the restaurant. I believe its too far away from the city center and the room was too small and the furniture was not upto the mark.
Central location, so easy to get to Schott Mainz. Lovely room Yes, the shower - the head didn't work properly and needs replacing
I like the view from the dining room where we had breakfast. A very comfortable hotel to stay. The breakfast was very good. it was a bit difficult to find or even get to if you carry a suitcase. Taking a taxi would be a sensible choice.
It is a nice, welcome hotel; very nice services; with a nice location and view;
The Contel Hotel Mainz was very nice, clean, and the staff was friendly and were very fluent in the English language. The breakfast buffet was also excellent. The hotel wasn't easy to get to. We arrived at night on the train and had a very hard time finding out how to get there. It was not close to a bus stop so we had to walk up a steep hill pulling our bags. They need to provide a shuttle.
The breakfast The hotel is advertising as 4 star hotel but it looks like no more than 2.5 star. Very disappointing. The distance from hotel to Railway station is 10 min but in the opposite direction (up hill) is 30 min.
the hotel was very clean and the staff exceptionally helpful. When we arrive the was no house keeping available and the reception staff came to arrange our daughter's bed. Very unfortunate that we were given as requested a no smoking room that has such an intense small of cigarettes and cigar that I had to keep the windows open all night and even spraying my parfume in the room many times didn't work. We got there late with a child who was very tired and had leave the following morning so couldn't be bothered to ask for a room change but I would have had to do it if I stayed another night. The smell of cigarette stayed with me all of the following day.
Doesn't look like much on the outside, but the interior was very nice and the room was large and looked newly renovated. Good breakfast. Lots of free covered parking. Was hoping for something closer to the old town of Mainz, but was fairly easy to go there by car (2 km away).
The location of the hotel. Free parking. The hotel is worth max. 3 stars
Nice airer room, pleasant country area, pleasant staff It was a great pity that the restaurant was closed at the time, but we were directed to a great place 2 kilometers down the road,' The Brewery'.
excellent hotel and restaurant. rooms clean and quality interior. good breakfast and friendly staff n/a
Clean, suitable for quick stop on business trips n.a.
I always stay at the Landhotel Fetzer as it is the best hotel in the Ingelheim area. I know the high standard I shall receive there. This visit I took 2 other English guests with me for our visit to Ingelheim. We completed our stay by inviting four German friends to an evening meal at the hotel. The chef must be complemented on his/her extremely high standard. I will be returning to Landhotel Fetzer for my next visit to Ingelheim. Thank you for giving me this opportunity to say thank you for a happy stay at Landhotel Fetzer.
It was in a nice area in the contryside On the booking site it was said that the check in would be possible until 11 pm. I arrived 10.45 pm and they had closed since a while. The only opportunity was to phone the owner with an Italian cell phone (very expensive) and then I was given access to the room. In general breakfast was below the expectation, it is not a 4 star hotel, max three.
Pleasant, quiet location. Conveniently close to the motorway Nothing
Very friendly staff, helped me excellent. Very good breakfast.
The restaurant was fantastic serving excellent food. Everything about this hotel was very enjoyable and the staff were so welcoming and friendly.
Good breakfast, clean room although they do not have the facilities for a 4-star accomodation The service was bad, we arrived at about nine in the evening and the hotel was already closed. We had to collect the key in a nearby restaurant. In the morning the cleaning lady come into our room twice while the room was looked and it was before check-out time. She did not even apologize...
Staff, room, food, service. An excellent place to stay! no
quiet, free car parking , close to city centre
No fuss, unpretentious approach. A good, simple buffet breakfast with healthy options. Friendly, helpful staff. The modest noise from the nearby highway may bother some people. If you are a light sleeper, request a room on the back side of the hotel.
Good facilities. Close proximity to tram service from Bismarkplatz.
Very friendly and competent staff. Excellent quality:price ratio! Closets are made with good intentions but are not very practical
I liked pretty everything, the staff is friendly, the room big, clean and silent. The design of the hotel is interesting. I really enjoyed the breakfast buffet as well.
Quietness of the aera and easy to reach, near my destination
Really good place: light and clean, very nice modern, design, surprisingly big rooms, nice personal and overall good atmosphere. The whole hotel is fully adjusted to disabled guests and it's impressive. No king-size beds in double rooms.
Very friendly staff. Large comfortable room.
Everything is great there. very good location. dvd player in the room - superb!!! Wireless internet should be free of charge
We stay at the Hammer am Bahnhof every year. Coming and going to the L. A. area these are our arriving and leaving stops in Europe. I knew Mr. Hammer, and I must say that the new management is at least as good as the old one, in serving their guests as it was by Mr. Hammer. Connections to all international train lines. Rine/Main ship tours. 20 minutes from the Airport FRA by train to Mainz.
Location, and we had a very nice room with a view over the transport center plaza. It was not noisy and made for interesting viewing of people, trains, buses, taxis, trolleys and bicycles all making their way to somewhere. It was picturesque with evening lighting. We used the convenience of the train station after sailing the Rhein from Mainz to Koblenz. We rode the train back to Mainz and were steps from the hotel. The restuarant was not open in the evening. It is difficult to find by car, but excellent for public transportation.
Great location. Not noisy at all (unless we had the windows open!). Great staff, very helpful and friendly. The spa was not really much of a spa...old and not very appealing.
Great location in center of Mainz ,opposite the Train station it is great for futhrer trips to Rhein region.Great value for money, clean room with air con and comfortable bed+ good choice for breakfast,makes stay at hotel Hammer nice experience.We are coming back.
It was very close to the train station. You could walk to the main part of Mainz in a few minutes.
The receptionist was very helpful. The continental breakfast was excellent. The shower drained slowly
The convenience of the hotel to the old part of town , the rail station and to the airport.Enjoyed seeing old town and visiting areas close by.
Location. Right across the street from rail station and tram stops
The reception staff was very friendly and helpful to answer questions on how to reach a specific location in the suburbs. The room was spacious and pleasant with a nice view on a square full of trees. Very comfortable bed. Breakfast ok.
no wireless internet in the room.
I like the room, fan and the warm water!
The quietness - and the efficiency of the staff. The room - and the lobby - were a bit on the warm side.
A big modern room and bathroom, where we found everything we needed. Highly recommended! One of the nicest hotels i have ever been, comparable with 4star.
Great room, very close to tarin station and yet an easy walk to old city. I was at the Frankfurt Bookfair and it was no problem commuting from Mainz. It is also a very nice small city. No, all was well
Good location, just few mins walk from train station. Friendly staff. Double room is along the main road, too noisy when the window is open.
Location was very good for us. Service was oké.
Clean with decent size single rooms. Quiet and central location ideal for station and Mainz centre. No tea/coffee making facilities in the room.
Clossness to the Station and some of the city sights
Friendly staff. Excellent central location with lots of shopping, sightseeing, restaurants and a dance studio all close by. The hotel is ust off the the main street in a courtyard so a bit quieter. Really nice comfortable room. Pretty breakfast room. The bathroom has almost no surfaces to put stuff on. The toilet was a bit tempermental. There is not enough sound-proofing between guest rooms. Maybe I'm spoiled by larger, more expensive hotels. But the price was right. I would stay here again.
very comfortable and homely good central location
The staff was very nice and the hotel was pretty clean. The mattress and the pillow was uncomfortable (quite soft) but I understand that this is subjective
Everything More leaflet information about sehenswurdigkeiten
Great location, friendly staff. Good variety for breakfast.
very good breakfast and near everything (Rivercruises and railwaystation) no fridge in the room, very bad noise suppression
The hotel room was very clean and tidy and the staff friendly. There were no hot drink facilities in the room and so i was charged for the cup of tea that i wanted upon my arrival. It would have been nice to have been provided with a kettle and some tea bags/coffee sachets etc..
Car Park was part of the Hotel, not on the Street as with some Hotels. No complaints at all.
Central Position. For the rest basic services. Room and bathroom small but serviceable. Friendly staff. Cleaning OK. Price reasonable.
location cheap foam pillows not down like elsewhere in Europe
Proximity to rail station and old town
welness club the staff in reception was not helpful at all
The room is new and clean. And it is not far from the station. The coffee machine is very dirty. I am not dare to use it.
The comfort of our room (junior suite) and the location to explore the delights of Wiesbaden. I was a little disappointed that the breakfast buffet was not staffed particularly around the cooking area. I would have liked an omelette.
Absolutely nothing appealed to me. The staff (especially reservations and management) were arrogant and inflexible.
Very wide range of choices for breakfast. During night, there are only a few staffs available. Due to this fact the service required was delayed so much.
comfortable bed and pillows no free wifi in room
Large business hotel near main railway station and 10 minute walk to main shopping area. Free internet at reception, if you can cope with the screen a long way from the keyboard and at a 90 degree angle. It would have been appreciated if anyone at reception had actually smiled at me at any point. The check-in and check-out was fast and efficient but near robotic. No eye contact, no welcome when I arrived, no "did you have a nice stay" when I left. The food in their expensive restaurant was strangely disappointing and all the staff had vanished when I came to leave. They do not replace used glasses in the room.