Prós: Very friendly, helpful polite staff, who excelled in english. They couldn't help enough.
Contras: nothing, it was fine.
Prós: Very nice staff that helped us a lot in our planning, all very friendly. comfortable and quiet hotel. Good location not far from airport and 30mn from Ruka.
Contras: Wish there was a kettle in the room for tea/coffee, and more variation for breakfast would be appreciated. Rent a car because taxis are very expensive.
Prós: central location and about 20euros taxi from the airport. lovely spacious room, private sauna in my room and comfortable bed! very clean. complimentary breakfast was very good with hot and cold, local...
Contras: very few sockets in the room and no kettle or fridge.
Prós: Comfortable bed, loved the pillows. Staff was very friendly and location is great and plenty of parking spaces.
Prós: Very friendly hostess. Located in the heart of the city centre with a grocery store and restaraunts nearby. Very good morning breakfast. Very clean room. It was very roomy with a homey look to it.
Contras: Really, everything was very good except for the media amenities. No wi-fi is a big negative and the T.V. had extremely limited options - even for a Finnish speaker.
Prós: Very friendly staff
Contras: They don't speak english but we maanaged to communicate anyway
Prós: Location and price Breakfast
Contras: Nothing fanciful on the interior or exterior design. Simply a place to stay.
Prós: Friendly staff Good breakfasts Comfortable, good-sized room Opposite a very good Italian restaurant
Prós: Location is good - in the center of Ruka resort, in winter time would be nice to go straight to the ski lift, which is few meters away from the hotel's door. Now in the summer there are ...
Contras: The room and especially bathroom look a little out of date. A lot of water on the floor while using shower.
Prós: Great base for hiking. Did stay for the nights of Karhunkierros departure and return
Prós: Perfect location, just 50 meters from the nearest slope. There is a drying cabinet in the room! Breakfast is ok-ish, but nothing especial.
Contras: Looks like all the services int the hotel are made by subcontractors including cleaning and cooking. So room wasn't clear at all when we arrived: hair on pillows and in sink, piles of dust and ...
Prós: Despite the party season, the room was silent. Excellent location.
Contras: Room was quite expensive.
Prós: Breakfast was very good. The hotel was very near to the lift and the slopes.
Contras: A staircase that did not have a lift nearby
Prós: Location is superb - just next to slopes and middle of RukaVillage - all the restaurants and so on. No need for a car during the stay. Service - staff - at Rukahovi excellent, always helpfull and ...
Contras: Cooling fridge was broken and we were not informed about replacement - just noticed that during departure - could have used that one. Sauna was missing from the room (but it was not supposed to be a ...
Prós: Bed was good and room quiet.
Contras: Air conditioning was not good in the room, often I had to open window and hallways temperature was too hot and fug, because air conditioning was not in hallways. Bathroom was tiny because it's a ...
Prós: I had a couple of health issues whilst there and the staff were wonderful. They were kind and caring.
Prós: The breakfast was excellent. The views from our 4th floor corner room were spectacular. The hotel restaurant was really good, we ate there every night, the staff are exemplary. The location is the ...
Prós: The bathing area was pretty nice. And it was a short ride to the city center. Clean room.
Contras: The room was way too hot because there wasn't a proper air conditioning. Also, something was seriously wrong in the room's air because every time we were in the room, I soon got a bad headache...
Prós: Nice place, easy access to room from car. Breakfast excellent. Enjoyable couple of hours in the spa.
Contras: Would have been nice to find maps and pamphlets about the Kuusamo area and places of interest to visit.
Prós: Comfordable, quiet room as requested. Good internet. Hair dryer, iron and iron board, good breakfast, other times coffee and biscuits available. Spa under renovation, therefore, a very good price.
Prós: Comfy beds, heated drying closet, heated bathroom floor and towel racks. good breakfast.
Contras: Booked twin room and was given king room. Luckily there was also a sofa bed. Entire place was under major renovation.
Prós: Location was great. Parking was easy. Staffs were attentive and helpful.
Contras: The hotel is old; including rooms and facilities. We were surprised that all the facilities (well; most) swimming pool, kids angry birds park, even minibar fridge and kettle were ALL extra. I ...
Contras: misleading prices as hotel guest you do not expext ti be chargwd additiobally for pool facilities. also no fridge in room or coffee/tea in room. sauna and pool only open during day...most people...
Prós: Spa is very nice.
Contras: Room was no very well cleaned up, sticky floor.
Prós: Everything was at this hotel & really friendly helpful staff
Contras: I liked everything
Prós: Great amenities on site: table tennis, pool table, swimming pool. Located just 20 minutes from the airport. Very reasonably priced.
Contras: garbage bin missing no option to have breakfast
Prós: A quite place, park at property and clean bed sheets
Contras: Too crowded bathroom
Prós: Excellent location, very good for skiing in Ruka if you travel with a car. Parking places near the hostel are always available. Very good automatic check-in system without a receptionist. Comfortable ...
Prós: The quiet location
Contras: odor of cigarettes
Prós: They didn't send me the code for the room by sms or mail, so I had to wait outside and make several calls before they find my reservation ad give me the room number and the door code.
Prós: Nice appartment, close to the lake.
Contras: We had to call Forenom customer service number several times because we didn't receive the code neither by sms or by mail. Surprisingly, they had the right phone number and everything worked when ...
Prós: The location. The fact that we were independent all the time without having to deal with anyone.
Contras: Very thin walls so noise from neighbours kept us awake beyond midnight. The warning about 'hiljaisuus 22.00 - 06.00' should be displayed much more prominently.
Prós: Quite clean. Minikitchen equipped with everything necessary. No reception and no keys, accommodation at any time. Enough free space in the room. Quiet and peaceful place on the lake.
Contras: The need for parking space reservation. Internet access does not work good. Strange door from the room to the other apartments.
Prós: Very nice place, near the lake. Out of the way, quiet, privacy. Apartment are very clean. Excellent internet access. There are no reception. Initially booking rooms, we had problems. We booked rooms ...
Contras: Room smelled heavily of cigarette smoke, even though we specified non smoking. We paid for a private bathroom, but ended up with a shared bathroom (luckily we received a small refund after we ...
Prós: Location ok. Close to the grocery store and ski track. Ruka itself was a great place. Fortunatelly the weather was great, so we could stay outside most of the time.
Contras: We recerved a room for 4 persons. The room was so tiny and out of date. Beds were unconfortable and room was cold. The heating was under the bunk bed, so during sleeping it got too warm. Worst thing ...
Contras: The staff or owners are very rude, unfriendly and unhelpful! We came at a cold night with outside temperature at -10C. We wanted to check-in immediately as it's very cold outside, but the staff a ...
Prós: provided Kitchen, easy parking, very close to grocery shop and customer service.
Contras: There was no such bad experience...
Prós: - Room was very clean and well-equipped - Excellent fast wireless internet - Convenient free parking right in front of the room - Free barbecue on site - Great shower
Contras: - Hair dryer was not available in all rooms - It was quite difficult to figure out how to close the door
Prós: Very nice owners and very flexible. She made arrangements for me for my travel to the beginning of the Karhunkierros straight away even though it was late in the evening and I was clearly the last ...
Prós: The friendly staff and the on-site sauna
Prós: It is a good place to stay with a very good value. Very friendly staff
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