every staff member we met was very courteous and wanted to make our stay special for us. N/A
The setting and grounds are spectacular and the staff wonderful. It rained so hard it flooded our deck
The hotel in general was good, the room was excellent, liked the pool and hot tub, scenery was fantastic was a little disappointed in the food quality
We dined at the Seasons Steakhouse and had a wonderful meal with delicious food and excellent service! During our stay, we had an unfortunate call from our family telling us that my mother was terminally ill. As a result we had to reduce our stay by 1 night and leave early. The staff were exceptional in their response - our reservation was adjusted, a sympathy note was slipped under our door and a complimentary breakfast was provided. We were most impressed - and appreciative! And look forward to a return visit as soon as possible! Many thanks to all of your staff. Nothing!
The location was remarkable and amenities easily accessed. It was great to spend the day outdoors and not have a significant drive in order to reach facilities with a shower, nice room and food! On receipt of my final bill, I noticed in small print that I had been given the option to refuse a newspaper. However, this was not mentioned to me at any time and when I received the paper, I assumed it was complimentary. This information should have been shared at checkin and the option made clear at that time.
Great rooms with great views! One of my favourite things about this hotel is the pool area that includes a sauna, indoor/outdoor hot tub, cold pool, and steam room with scented steam. Kananaskis Village is a great alternative to the relatively busy Banff/Canmore area. There was a team-building exercise going on in the middle of the "town square" at 9:30am on a Sunday morning, with individual people shouting at the top of their lungs over and over ("I am a strong and confident leader"). This was not appreciated as we could hear it quite loudly in our hotel room and could not get back to sleep. My only complaint for a relaxing weekend away.
I liked that I was able to take a long walk in the morning with the mountains surrounding me. Both the asphalted and gravelled walks were very good. The Sunday morning brunch although delicious, was very pricey.
The location and the care the house keeping staff gave ourt room The length of time we waited for our food order in the Bighorn lounge our first evening at the Delta.
This hotel has a great location for admiring views, disconnecting from stress, relaxing and hiking. The hotel room was very comfortable and the price midweek was very good for 5 people. We will definitely be going to this hotel again. The bad side to the location is that you have to drive if you want a choice of many restaurants and grocery stores. the scenic drive makes it a pleasure to drive to Canmore or Banff.
Beautiful suite. Close to Kananaskis Golf Course. Got an upgrade because of 30th Anniversary. Much appreciated! Unfortunately pretty hot notwithstanding the use of the air conditioner. Probably wouldn't stay there except for the golf. Very expensive. Stayed in NY this early spring and paid less just off Times Square!
The room was very comfortable and the views were fantastic. I had trouble with very noisy neighbours and the front desk moved me to another room immediately.
The rooms did not have air conditioning, just a portable fan.