Royal Sonesta New Orleans

Our room was on the art club floor. Amazing

Nothing

Unfortunately I became ill during my stay. The staff and management went out of the way to make sure I was serviced as asked. I am very grateful and will always consider you brand name where ever I may travel. Thanks to your front desk personal and the Bellman and especially the Managing Director during the day. He was courteous enough to grant me a discount on a change that I had to make days prior to my reservations, from original booking on 10/01/10. I was so impressed that I was convinced next to Disney World the service I received at the Royal Sonesta was more than comparable and has forever made me a loyal client.

no complaints

the service and amenities and especially the location

a little too pricey

You charge for the internet...its 2910!!! also you have great high def tv's no high def service..what a waste of money...fix it for next yr. for now we will stay again..if you [change]

The convenience of the hotel to the restaurants and the parades. The pillows and bed were very comfortable, pleasant hotel employees.

I like that there was security during Mardi Gras. I was also very pleased with the friendliness of the staff and the willingness to help out when we needed it.

The hotel is gorgeous, elegant, and clean--a nearly impossible combination to find anywhere else in the French Quarter. My fiance and I are having our wedding reception there next year, so I knew I loved the place when I booked.

We had a disastrous experience with the reservations. I called to confirm the day we were supposed to check in just to make sure everything was in order because we were coming with a huge wedding party who had all booked through booking.com. They had lost our reservations and were very rude, blaming everything on booking.com. Your customer service reps straightened everything out, so thank you!