Radisson KitchenerWaterloo

the hot breakfast buffet was good. The bathroom was a good size.....a fridge & microwave in the room was a bonus as well as free internet access from your room. The pool looked nice and the hotel is conveniently located. They have smoking floors, the beds were very uncomfortable (they have the sleep number beds) by the time you locate the right number, the night is almost over, they put us in a smoking room with a dirty ashtray even though we clearly booked non smoking rooms....they had to relocate our room, the staff did not handle this properly and tried to blame the error on Booking.com even though I have a printout of the confirmation stating non smoking....finally after arguing this point, they reluctantly tried to rectify it by offering us breakfast coupons for the inconvenience.

It was extremely close to where i needed to go. They did not have my room preference, it was FULL of hockey kids and there was no hot water for a showing in the morning...not a drop.